Second CRM Business Partner Programme (Introduction)

© 2014 Soft Solvers Solutions. All Rights Reserved.

Cloud CRM Solution for Small Businesses

Business Partner Programme Presentation June 2014


40% Of CRM Systems Sold Are SaaS-Based

2012 Global CRM Market


CRM overtake ERP in projected growth by 2016

2012-2017 Global Software growth


SAAS CRM State in Asia Its just exploding

IDC in its first ‘Worldwide Customer Relationship Management

Applications Tracker’ for 2010, found Asia-Pacific, was the fastest growing

territory for CRM software purchases, hitting massive 28.2% growth.

Markets and Markets Research, “The APAC Software as a Service (SaaS)

market is expected to grow from $390 million in 2008 to $4321 million in

2015, at an estimated CAGR of 41.0% from 2008 to 2015.”

According to Gartner [December 2012], CRM continues to be the largest

single SaaS market and by 2016 more than 50% of overall CRM software

revenue of US$18.5 billion will be delivered by SaaS.

Springboard Research, “The overall APAC market for SaaS CRM currently

sits at US$183 million in 2009 and forecasting a huge jump to an estimated

market value of US$570 million by 2012”.

and what about small businesses in Asia …


Asian Small Business Market Almost Untouched Territory

We did a survey (though not in whole Asia, but trends are similar)

There are more than 100 million Small Businesses in Asia

More than 80% don’t use automated quotes or invoices, 90%

don’t even have complete profile of their Customers and more

than 70% don’t even know what a CRM is and what it can do

SME’s are afraid of:

buying Servers & Software, hiring IT Guys

the problems that come with software - version upgrades, backups or system crash, data loss - et all

and what most small business use … MS Excel


Second CRM IT Not Required (Fully cloud based)

From US$8 /user/month (No Contract, Pay Per Use)

Any Device Anywhere

(HTML5) Focus on Asia (Asia Pacific or ASEAN Region)

For Small Businesses (5 – 100 Employees)


Features Sales Force Automation

Leads Management

Account Management

Sales Pipeline Tracking

Quotation to Sales Order

Management

Services & Service Contracts

Capture Website Leads

Customer Support

Account Management

Manage Service Contracts

Customer Issue Management

Customer Survey

Customer Portal

Knowledgebase, FAQ’s

Marketing Automation

Campaign Management

Mass Mail with Email Templates

Send & receive SMS in CRM

Google Apps Integration

Calendaring & To Do

Management

Document Management

Business Intelligence

Dashboard & Charts

Advanced Reporting

Alerts & Notification

Scheduled Reports

Data Analysis

Operations Management

Project Management

PO & Vendor Management

Invoicing, Payment & Receipt

Customer Asset Management

Computer Telephony

Integration

Extensible

Modular Architecture

Web Services API

Tablet & Mobile friendly

Interface

Import / Export Data

Configurable Workflow

Second CRM can be customised and extended to meet most of the business requirements.


Editions & Pricing Second CRM Express Second CRM Standard Second CRM Professional

RM20 /user /month RM50 /user /month RM85 /user /month

Manage Customers and Track Sales Activities

Manage Complete Sales & Marketing Activities

Manage Entire Business for enhanced Productivity

Centralised Customer database, track every interaction and manage

sales leads and pipeline

Everything Express has, plus ability to generate online quotes and

invoices and manage campaigns

Everything Standard has, plus features to manage customer

support and after sales activities

Leads & Sales Pipeline Management

Account & Contact Management

Sales Activity Tracking

Standard & Custom Reports

Web Mail with Email Templates

Calendaring & To Do Management

Google Apps Integration

SMS Messaging

Mobile friendly interface

Role permissions

Product & Services Management

Quotation Management

Mass Email & SMS Campaigns

Content Library

Customer Survey

Sales Order & Invoicing

Custom Dashboard & Charts

Capture Web site leads

Configurable Workflows

Manage Service Contracts

Track Service Requests

Purchase Orders & Vendor Management

Payment & Receipts

Project Management

Asset Management

Unlimited application customisations (Paid)

API for Application Integration

* Minimum 5 Users.


Company Background Who WE Are

SoftSolvers – MSC Malaysia Status company, based in Cyberjaya

Launched Second CRM in 2009, offering Small & Midsize Businesses

a viable alternate to the more expensive overseas solutions

Sales Force Automation

Marketing Automation

Customer Support

On demand, No investment on servers or software, No hassle to

hire IT guys, Secure servers, Automated daily backup, No data loss

Easy-to-use, customizable, can use it any time, any where or on any

device (desktop, tablet, or phone)

Invoicing & Payment

Purchasing & Inventory Tracking

Reporting & Analytics

http://www.mdec.com.my/


Customers & Achievements

Echelon Finalist 2011, Asia’s largest Startup

event

Asia Top 50 Apps

2010 - E27 Singapore

Silver award for Best CRM Implementation - CCAM Malaysia, 2010

CRM Idol Semi-finalist 2012 &

2013

Achievements

Customers

* Second CRM has more than 100 active Customers in Asia.


Where WE want to GO? Vision

To enable every Small Business in Asia with a CRM Solution

Mission

To enable 1 million Small Businesses in Asia with CRM Solution and To generate US$100 million Revenue by year 2020

Partners Driven Strategy

To achieve our Vision / Mission, Second CRM is 100%

committed to work with Partners, through its Business

Partner Programme


Business Partner (Referrer) Business Partner (Reseller) Business Partner (VAR)

You met (or actually sought out) someone who’s interested in Second CRM

Register lead on partner portal

Second CRM will do the demo and follow ups till its closed

Upon closing sale you will get your referrer fee

You do the complete sales, demo and follow ups till its closed

You collect payment in the name of SoftSolvers (locally registered Company)

Upon closing, SoftSolvers will take over the customer and you’ll get your share

You do complete sales, implementation, user training and customer support (L1)

Everything except the technical issues, for which you coordinate with Second CRM support team

You collect payment from customer and pay SoftSolvers after taking your share

Individual or Company

No Experience Required

Registered Company

MUST be in some related business, like hardware, training, or other software provider

MIN 1 sales person

Registered Company

MUST have software consulting and service provider as primary business

MIN 1 sales and 1 consultant / support person

Business Partners Programme

Note: Referrer and Reseller options are available only in those countries, where SoftSolvers has local presence.



Becoming Partner Register with Second CRM Attend Second CRM OYB Workshop Attend Second CRM Business Partner Portal Training (Online)

Register with Second CRM Attend One day Second CRM Business Partner Training (at least 1 person) Pay Partner Fee (at renewal)

Register with Second CRM Attend Two days Second CRM Business Partner Training (at least 2 persons) Pay Partner Fee (at renewal)

Partnership Fee (first year waived)

NA US$1,000 per annum US$2,000 per annum

Commission One time - One Month Subscription fee

One time - Two Months Subscription fee Or Recurring - 20% of Monthly Subscription Fee (as long as customer subscribes) 10% of other services (customisatons, migration, etc) Do More Incentive (for Recurring)

Recurring - 30% of Monthly Subscription Fee 15% of Customisation services BP can also charge for value added services, like Consulting, Training & Implementation, which they can offer. Do More Incentive

Payment Terms Customers Pay directly to SoftSolvers Monthly disbursements to BP

Customers Pay directly to SoftSolvers, collected by BP Monthly disbursements to BP

Customers Pay to BP and BP to SoftSolvers (after taking their share)




Second CRM Support

Sales & Marketing Material

Sales & Marketing Material Listing under Business Partners (Resellers) on Second CRM website Second CRM to participate in sales meetings for significant deals Lead referrals from Second CRM (based upon region)

Sales & Marketing Material Listing under Business Partners (VAR’s) on Second CRM website Second CRM to participate in sales meetings for significant deals Lead referrals from Second CRM (based upon region or industry) Dedicated Account Manager

Access to Second CRM Partner Portal Demo Account for Sales Presentations

Access to Second CRM Partner Portal Customised Demo Account for Sales Presentations Second CRM for Internal use (5 Users), worth RM5,100 / year. Add On users at 40% discount

Access to Second CRM Partner Portal Up to 3 Customised Demo Accounts for Sales Presentations Second CRM for Internal use (10 Users), worth RM10,200 / year. Add On users at 50% discount

Business partners are free to attend or bring potential customers to OYB workshop, with prior registration.



Why Work with Second CRM Ride on the Cloud Nine

Easy access to proven cloud technology and solutions

Access to programs and resources to help develop and grow your business

Add new revenue streams to your existing business

Quantum Leap - Selling One-time to Subscription model – Never Start a Quarter from Zero again

Don’t look for New Business, Grow your existing Customers

Global Brand, Local Support, High Credibility, Easier Sell and Higher Returns

Grand Vision, Local Implementation – Building Asian Economies


Soft Solvers Solutions Sdn Bhd

C-G-17, SME Technopreneur Centre, 2270

Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA

Tel: +603 8315 6101 Fax: +603 8315 6102

Web: www.secondcrm.com Email: [email protected]

Thank You Questions & Answers

ride the wave, while tide is high …

Second CRM Business Partner Programme (Introduction)

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Transcript of Second CRM Business Partner Programme (Introduction)