Searching for the New Normal: Finding Opportunity in an ... · Opportunity in an Unstable...
Transcript of Searching for the New Normal: Finding Opportunity in an ... · Opportunity in an Unstable...
Searching for the New Normal: Finding
Opportunity in an Unstable Interpreting
MarketKatharine Allen & Barry Slaughter Olsen
Co-Presidents, InterpretAmerica LLC
© 2016 InterpretAmerica, LLC
© 2016 InterpretAmerica, LLC
Website: www.interpretamerica.com
Twitter: @InterpAmerica
Facebook: InterpretAmerica
© 2016 InterpretAmerica, LLC
Barry S. Olsen Katharine Allen
• Co-President of InterpretAmerica
• Conference Interpreter• Interpreter Trainer• Interpreting Tech
Specialist• Professor at MIIS• Entrepreneur• Inventor
• Co-President of InterpretAmerica
• Healthcare/Legal Interpreter
• Interpreter Trainer• Former CHIA President• Instructor at Glendon
College• Author
Today’s Three Big Messages:
•Yes, the technology is finally ready!
•Navigating a Market in Flux and Finding Opportunity
© 2016 InterpretAmerica, LLC
© 2016 InterpretAmerica, LLC
• Demand for interpreting services continues to grow (public and private)
• Expanding mandates, stagnant or shrinking public budgets
• M&A in full swing / Corporate attention
• Traditional service delivery models unable to meet current needs
• Interpreters are wary of efforts to change the status quo
© 2016 InterpretAmerica, LLC
Growth Continues…
© 2016 InterpretAmerica, LLC
Source: Common Sense Advisory, "Top 100 Language Service Providers: 2016"
USA
• Expansion of interpretation to include both criminal and civil legal proceedings in multiple states
EU
• European Asylum Support Office (EASO) announces €63.5 million contract for interpreting services
Worldwide
• Growth in virtual meetings (webinars, expert calls and teleconferences)
Examples of Growing Demand
© 2016 InterpretAmerica, LLC
USA• LA Superior
Courts agree to expand interpreting to all proceedings, but state imposed budget cuts
Canada• Translation
Bureau plans to implement automated interpreter hiring system to boost efficiency
UK• UK outsourced
their court interpreting contracts –leading to multi-year disruption and harm to service
Expanding Mandates, Stagnant Budgets
© 2016 InterpretAmerica, LLC
Mergers & Acquisitions and Outside Investment
© 2016 InterpretAmerica, LLC
Service Delivery Models in Disruption
© 2016 InterpretAmerica, LLC
© 2016 InterpretAmerica, LLC
Mix of pre-translated common medical phrases with access to live OPI interpreter.
© 2016 InterpretAmerica, LLC
Paramedics in Wisconsin use iTranslate app en route to the ER.
100% machine translation.
Video Remote (and telephone) Interpreting
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In-hospital call center
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From face-to-face to remote: Changing
expectations for interpreter
skill-set
Interpreters are wary© 2016 InterpretAmerica, LLC
Technology adoption is the bottleneck!
© 2016 InterpretAmerica, LLC
Interpreters are wary
• Talk of the “Uberization” of interpreting is disconcerting
• Lack of widely accepted best practices for VRI in medical settings is a disincentive
• NCSC VRI pilot: interpreters asked to purchase equipment to work remotely
• No clear pathway to or standards for this form of work
© 2016 InterpretAmerica, LLC
Yes, the technology is finally ready!
© 2016 InterpretAmerica, LLC
Interpreting Platforms Garner Attention
© 2016 InterpretAmerica, LLC
© 2016 InterpretAmerica, LLC
Navigating a Market in Flux...
...Finding Opportunit
y
and
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The Ketchup Analogy
• Bottle: New Delivery Platforms• Ketchup: Interpreters • Fries: Clients• Hungry boy: Language Service
Companies/Providers
© 2016 InterpretAmerica, LLC
Offer multiple platforms Remote platforms less costly
Specific use cases
EU Immigrant
contract
Golden reputation
Custom apps DOJ & LA Court
Agreement
Finding Opportunities-Language Service Companies
Train your interpreters
Invest in PR & sales
Finding Opportunities-Interpreters
© 2016 InterpretAmerica, LLC
Recruiting platforms Face-to-face + remote
Cross specialize
Wage structures
Golden reputation
You are a business!
Try new platforms!
© 2016 InterpretAmerica, LLC
The Ketchup Analogy
• Bottle: New Delivery Platforms• Ketchup: Interpreters • Fries: Clients• Hungry boy: Language Service
Companies/Providers
© 2016 InterpretAmerica, LLC
© 2016 InterpretAmerica, LLC
June 15-16, 2017 in Washington, D.C.
© 2016 InterpretAmerica, LLC
© 2016 InterpretAmerica, LLC
Website: www.interpretamerica.com
Twitter: @InterpAmerica
Facebook: InterpretAmerica