Seagate

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SeagateSeagate

VMI StandardVMI Standard

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The objective of this document is to set the criteria for voiding warranty at the time of receiving returned disk drive products.

Expectations• Seagate expects Distributors and their channels to follow the acceptance criteria as outlined in this document rigorously. It is important that Distributors and their networks to get familiar with Seagate/Maxtor products. This is to prevent returns with mix boards and product families from tampered units

• Seagate expects Distributors and their channels to assist in preventing abused and/or unauthorized modification of Seagate HDD, such as tampered and counterfeit drives, and to prevent them from being returned to Seagate via RMA

• Failure to comply or to assist in preventing abuse, neglect, modification of any Seagate products with removed, damaged or tampered labels, will result in VOID warranty or debit charges to you by Seagate

• Distributors and Resellers are expected to support Seagate guidelines and intent of this VMI document

• These VMI criteria are subject to change and amendment without prior notice. All related VMI criteria questions are to be coordinated through Seagate Customer Service Organization for clarification and response. Contact your Customer Service team to address this directly with Seagate CSO Account Management.

Objective and Expectations

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Definitions and Workbench RequirementsEHS REQUIREMENTS and RULES:

• All Seagate drive handling and ESD protocols shall be followed at all times. If you need training or instruction, please contact Seagate Customer Service team.

• All VMI Testing must be conducted in a workbench with an ESD-safe matting.

• All VMI operators must wear heel/wrist straps daily as an ESD precaution.

• All VMI operators must be trained in safe drive handling protocols including shock prevention.

No food or drink shall be allowed in the inspection area or near workbench as it may cause electrical shock hazard if spilled on the equipment or contaminate the product.

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Full VMI Check – Acceptance Criteria – Quick Reference

What to Look What to Look forfor

How to spot the problem ?How to spot the problem ? VOID ifVOID if Accept ifAccept if

11 PackagingPackaging Loose , abused or crushed Loose , abused or crushed Packaging Packaging

Packing shows signs of abused, damagedPacking shows signs of abused, damaged

Packaging comes with extra labels (not from Packaging comes with extra labels (not from Seagate)Seagate)

Arrived without approved Seagate packaging such Arrived without approved Seagate packaging such as seashell or ESD bagas seashell or ESD bag

Packaging is properly done. Packaging is properly done.

Note: Resellers and Note: Resellers and Distributors Distributors must must use ESD use ESD bag and packaging. bag and packaging. Encourage End Users to Encourage End Users to use ESD baguse ESD bag

External Drives without ESD bag or External Drives without ESD bag or original box. As long as original box. As long as packaged properly to prevent packaged properly to prevent damagedamage

Cords and other peripherals are not Cords and other peripherals are not required to be returnedrequired to be returned

22 Signs of Signs of tamperitampering ng

Unauthorized Unauthorized modificmodificationation

Sign of tampering for external Sign of tampering for external product, too light (empty) or product, too light (empty) or with other object inside, with other object inside, external screw seal is broken.external screw seal is broken.

Label/sealsLabel/seals

Repaired ComponentRepaired Component

Returns are Non Seagate or Non Returns are Non Seagate or Non Maxtor productMaxtor product

Empty or tampered enclosure. Product is not of any Empty or tampered enclosure. Product is not of any Seagate or Maxtor product families. (Refer to Seagate or Maxtor product families. (Refer to Seagate website for product families)Seagate website for product families)

Broken or damage seal. Clock head or other seal Broken or damage seal. Clock head or other seal punctured, torn, peeled off, lifted, missing or punctured, torn, peeled off, lifted, missing or tampered or imitatedtampered or imitated

Signs of abuse with repaired or soldered PCBA Signs of abuse with repaired or soldered PCBA component component

Damage screw threads – signs of attempt of Damage screw threads – signs of attempt of opened or unscrewedopened or unscrewed

33 Counterfeit Counterfeit productproduct

Top Cover Label Top Cover Label

Security label (Maxtor brand)Security label (Maxtor brand)

Baseplate serial nos.Baseplate serial nos.

PCBA serial nos.PCBA serial nos.

Top cover label with wrong information, misprinting, Top cover label with wrong information, misprinting, wrong fonts etc.wrong fonts etc.

Fake security label when using blue lightFake security label when using blue light

Mismatch baseplate serial against the top cover Mismatch baseplate serial against the top cover informationinformation

Mismatch PCBA serial nos. against the top cover Mismatch PCBA serial nos. against the top cover informationinformation

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VMI Check – Acceptance Criteria – Quick Reference

What to What to Look Look forfor


44 PCBAPCBA Broken PCBA componentBroken PCBA component

Slight PCBA Component burnt or in Slight PCBA Component burnt or in the connector side the connector side

Burnt PCBA component Burnt PCBA component

Bent PCBA connector pinsBent PCBA connector pins

Cracked connector Cracked connector

Broken ConnectorBroken Connector

Damage pinsDamage pins

Damage Connector - missing or broken pins. Damage Connector - missing or broken pins. Connector housing broken and damage with Connector housing broken and damage with missing portion. Missing or broken pins , for missing portion. Missing or broken pins , for power or data pins both for PATA or SATApower or data pins both for PATA or SATA

Broken connector with missing partsBroken connector with missing parts

Damage connector with missing pins (Data or power Damage connector with missing pins (Data or power pins)pins)

Seagate can accept these.Seagate can accept these.

Note: if the same customers continue to Note: if the same customers continue to return some units with obvious return some units with obvious sign of abusive customer sign of abusive customer induced damage, please alert induced damage, please alert Seagate CSO Account Seagate CSO Account ManagementManagement

4.14.1 PCBAPCBA Unathorized modification of Unathorized modification of componentcomponent

Severly burned PCBASeverly burned PCBA

Missing component Missing component

Corroded and contaminatedCorroded and contaminated

PCBA screw damagePCBA screw damage

There are signs of tampering or modification such There are signs of tampering or modification such as replacing component (de-solder)as replacing component (de-solder)

Missing component with traces of solderMissing component with traces of solder

Corrosion sipped in the PCBA Corrosion sipped in the PCBA

There are signs that PCBA screws were removed There are signs that PCBA screws were removed or replacedor replaced

Missing component accepted if without Missing component accepted if without traces of solder traces of solder

55 BaseplateBaseplate Signs of abuse or mishandlingSigns of abuse or mishandling

Broken baseplate or with Broken baseplate or with missingmissing

piece or portion piece or portion

Mounting screw headMounting screw head

Screw stuckScrew stuck

Indelible marking on the Indelible marking on the baseplate and on the top coverbaseplate and on the top cover

There are signs of misuse or mishandling such a There are signs of misuse or mishandling such a missing part or dented corners cause by G-missing part or dented corners cause by G-Force ( Accidental or intentional drop to a Force ( Accidental or intentional drop to a hard surface)hard surface)

Mounting screw head is damage , worn out or with Mounting screw head is damage , worn out or with excessive damage screw that cannot be excessive damage screw that cannot be removeremove

Screw stuck and the screw head are severely Screw stuck and the screw head are severely damaged and not be able to removedamaged and not be able to remove

Marking cannot be erase by gum eraser or the Marking cannot be erase by gum eraser or the marking are all over the place on the top marking are all over the place on the top cover labelcover label

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VMI Check – Acceptance Criteria – Quick Reference

What to Look What to Look forfor


5 5 Baseplate Baseplate (contin(continuation)uation)

ScratchesScratches

Fake baseplate serial nos. Fake baseplate serial nos. (refer to counterfeit)(refer to counterfeit)

Deep scratches indicating abusive handlingDeep scratches indicating abusive handling Superficial scratches due to normal Superficial scratches due to normal insertioninsertion

66 Top coverTop cover Indelible marking Indelible marking

Marking that covers important Marking that covers important informationinformation

Corrosion , Wet , dentedCorrosion , Wet , dented

Security seal missing or voidedSecurity seal missing or voided

ScratchesScratches

Torn LabelTorn Label

Top cover sealTop cover seal

Excessive marking using permanent marker that Excessive marking using permanent marker that cannot be erase easily by normal cleaningcannot be erase easily by normal cleaning

Marking that covers the serial nos. and/or part nos.Marking that covers the serial nos. and/or part nos.

Signs of customer abuseSigns of customer abuse

Maxtor drive without the label or label were Maxtor drive without the label or label were damaged and “VOID” word comes outdamaged and “VOID” word comes out

Heavy scratches that damage the top coverHeavy scratches that damage the top cover

Excessive label damage and information cannot Excessive label damage and information cannot be readbe read

Signs of tampering on the seal , peeled off or Signs of tampering on the seal , peeled off or punctured punctured

Using a non-permanent marking and Using a non-permanent marking and can erased easilycan erased easily

Superficial or light scratchesSuperficial or light scratches

Partially torn Partially torn

77 GasketGasket Gasket with spaces or Gasket with spaces or gapsgaps

Visible spaces , gaps or cracked line when looking Visible spaces , gaps or cracked line when looking sideways on the baseplatesideways on the baseplate

88 External External DriveDrive

Warranty SealWarranty Seal

USB/Firewire ConnectorUSB/Firewire Connector

LabelsLabels

Seal is broken or missing Seal is broken or missing

Missing Labels and no part no. or serial no. that Missing Labels and no part no. or serial no. that can be use for verificationcan be use for verification

Seal is intact with slight tornSeal is intact with slight torn

Goes inside the casingGoes inside the casing

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VMI Check – Acceptance Criteria – Detail Reference

PartPart Default ActionDefault Action Accept Accept ifif

Sign of tampering on Sign of tampering on sealseal

REJECTREJECT If there are no sign of induces damage (e.g. If there are no sign of induces damage (e.g. punctured, torn, peeled off, lifted, missing punctured, torn, peeled off, lifted, missing or imitated or imitated etc .) on the base plate seal etc .) on the base plate seal

Example of Good (photo) Example of reject ed defect (photo)

sample of damage seal

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PartPart Default Default ActionAction

AcceptAccept If If

Sign of tampering , Sign of tampering , screw head screw head damage or damage or missingmissing

REJECTREJECT There are no sign of tampering on the screw : screw strip, screw loose, wrong screw type. There are no sign of tampering on the screw : screw strip, screw loose, wrong screw type.

Example of Good (photo) Example of rejected defect (photo)

screw head damageno sign of damage, slight scratches is acceptable

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PartPart Default ActionDefault Action Accept Accept IfIf

Unauthorized Unauthorized modification of modification of componentcomponent

REJECTREJECT

Example of good component (photo) Example of rejected defect (photo)

evidence of soldered component

Sample of good soldering

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PartPart Default ActionDefault Action Reject Reject IfIf

PCB – Burned PCB – Burned CompComponentonent

RejectReject Severely burned PCBASeverely burned PCBA 　　 and component burnt near the power connector . (approx. 1” from the and component burnt near the power connector . (approx. 1” from the power connector).power connector).

Example of Rejected defect (photo) Example of rejected defect (photo)

Burned component Severely burned PCB

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PartPart Default ActionDefault Action RejectReject If If

PCB- Broken PCB- Broken CompComponentonent

AcceptAccept If there is a sign of abuse or induced damage or any missing componentIf there is a sign of abuse or induced damage or any missing component

Example of Accepted defect (photo) Example of rejected defect (photo)

Missing componentBroken component

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PartPart Default ActionDefault Action Reject Reject IfIf

Connector cracked or Connector cracked or brokenbroken

AcceptAccept Reject if there is a sign of customer abused such as a connector with missing pieces.Reject if there is a sign of customer abused such as a connector with missing pieces.

Example of Accepted defect (photo) Example of rejected defect (photo)

cracked portion of connector

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PartPart Default ActionDefault Action RejectReject If If

PCB Connector PCB Connector – bent pins– bent pins

AcceptAccept Void warranty if received with missing pins ( data pins or power pins) for both PATA and Void warranty if received with missing pins ( data pins or power pins) for both PATA and SATA connector.SATA connector.

Example of Accepted defect (photo) Example of Rejected defect (photo)

Sample of bent SATA pinsSample of missing power pins

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Indelible marking at Indelible marking at Top cover Top cover labellabel

REJECTREJECT If the marking can be erased by using a gum eraser , otherwise it is considered indelible extraneous marking. If the marking can be erased by using a gum eraser , otherwise it is considered indelible extraneous marking.

Note:Note: Big company sticker or distributor warranty logo that covers the serial number or part number of the top Big company sticker or distributor warranty logo that covers the serial number or part number of the top label is considered VOID Warranty.label is considered VOID Warranty.

Example of accepted defect (photo) Example of rejected defect (photo)

excessive indelible markingnon-permanent marking can be

erased using a gum eraser

gum eraser

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Base plate screw Base plate screw hole damagehole damage

REJECTREJECT If there are no sign of a worn out screw thread or any foreign material inside the screw hole If there are no sign of a worn out screw thread or any foreign material inside the screw hole ；；

Example of good mounting screw hole (photo) Example of rejected defect (photo)

screw thread worn outmounting screw hole with no sign of

tampering or damage

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PartPart Default Default ActionAction

Accept Accept IfIf

Counterfeit Counterfeit productproduct

REJECTREJECT Security label have a valid logo when exposed to UV (Black light) and no sign of tampering or Security label have a valid logo when exposed to UV (Black light) and no sign of tampering or residue on the label.residue on the label.

Example of good (photo) Example of rejected defect (photo)

Counterfeit security label, no “Maxtor” logo under black light (UV light)

Hidden “Maxtor” logo is visible when exposed to black light (UV Light)

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PartPart DefaulDefault t AAcctitioonn

Accept Accept IfIf

Tampered Tampered produproductct

REJEREJECCTT

Baseplate serial no. and Top cover serial nos. are both tallied for both Seagate and Maxtor drives.Baseplate serial no. and Top cover serial nos. are both tallied for both Seagate and Maxtor drives.

Example of good (photo) Example of rejected (photo)

REJECT: Mismatch SN between topcover and baseplate

ACCEPT: Baseplate and topcover SN are tally

Baseplate SN : L3ALM8PG

Topcover SN : L3AKQH6G

Topcover SN : 5ND4JPBE

Baseplate SN : 5ND4JPBE

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