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Sales Training: Sales Training: Objectives, Objectives, Techniques, and Techniques, and Evaluation Evaluation Management of the Modern Management of the Modern Sales Force Sales Force Marketing 6228 Marketing 6228

Transcript of sd1

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Sales Training: Objectives, Sales Training: Objectives, Techniques, and EvaluationTechniques, and Evaluation

Management of the ModernManagement of the ModernSales ForceSales Force

Marketing 6228Marketing 6228

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Training InvestmentTraining Investment

Mark W. Johnston and Gary W. Marshall, Sales Force Management, McGraw Hill, 2006

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Sales Training Objectives Sales Training Objectives

Increase productivity Increase productivity Improve moraleImprove morale Lower turnoverLower turnover Improve customer relationsImprove customer relations Improve selling skillsImprove selling skills

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Mark W. Johnston and Gary W. Marshall, Sales Force Management, McGraw Hill, 2006

Well-Well-Designed Designed Training Training ProgramProgram

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Training Costs and DurationTraining Costs and Duration

Mark W. Johnston and Gary W. Marshall, Sales Force Management, McGraw Hill, 2006

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Training Costs and DurationTraining Costs and Duration

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Sales Training TopicsSales Training Topics

Product or service knowledgeProduct or service knowledge Market/Industry orientation Market/Industry orientation Company orientationCompany orientation Selling skillsSelling skills Time and territory managementTime and territory management Legal and ethical issuesLegal and ethical issues TechnologyTechnology Specialized topicsSpecialized topics

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Training Methods - HowTraining Methods - How

Mark W. Johnston and Gary W. Marshall, Sales Force Management, McGraw Hill, 2006

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Training Methods - WhereTraining Methods - Where

Mark W. Johnston and Gary W. Marshall, Sales Force Management, McGraw Hill, 2006

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Training EvaluationTraining Evaluation

Mark W. Johnston and Gary W. Marshall, Sales Force Management, McGraw Hill, 2006

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Training EvaluationTraining Evaluation

Mark W. Johnston and Gary W. Marshall, Sales Force Management, McGraw Hill, 2006