Scsm advanced reporting v2
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SCSM Advanced Reporting
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Transcript of Scsm advanced reporting v2
SCSM AdvancedReporting
Problem
Service Manager does not support Live reporting from the
Live CMDB.
Reporting off the Live database can affect the performance of the
Live Service Desk.
It may slow down the performance if a user runs a
very large query!
That is why Cased Dimensions created “Advanced Reporting” to work
off the Live Service Manager CMDB reporting against Service Desk Live
performance.
Solution
AdvancedReporting
What are the benefits to our Solution?
Gauge Reports & Line Graph Reports to allow managers to easily view 'live' Service
Desk Performance.
Managers can repeat the web parts and build specific live reports to ensure visibility of
team/individual/process area/support tier performance.
Viewing total percentage and number of tickets
open/closed/updated/escalated/responded to on a 24 hour basis against all or any
ITIL process area/support group/business service/technology group.
Reports also exist to view the source of where tickets originate and also VIP’s impacted.
All reports reside as web parts within SharePoint 2010 Standard Edition and work
with MS SQL SE.
We here at Cased Dimensions are focused on business process improvement. We are aligned to ITIL best practice methodologies for enterprise process efficiency.
Want to find out more about our SCSM Advanced Reporting?
Email us today
[email protected] visit our site at
www.caseddimensions.com
