ScrumMaster - The Coach Approach
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ScrumMaster: The Coach Approach Alida Cheung Derek Hawkes
description
Slide deck accompanying the session at Agile2012.
Transcript of ScrumMaster - The Coach Approach
ScrumMaster: The Coach ApproachAlida CheungDerek Hawkes
Introductions
The Science of ScrumMastership
The Art of ScrumMastership
Agenda
• Define the Coaching role of a ScrumMaster
• Build Awareness and Self-knowing (The Being of Coaching)
• Practice Coaching Skills (The Doing of Coaching)
Advisor
Mentor
Coach
Advice Quotient
John Leary Joyce
Ownership Accountability Responsibility
Shift
The Being of Coaching
Presence and Mindfulness
Authenticity
“No one cares how much you know until they first know how much you care.”
Weakness
Strength
Live your valuesLive your Values
Be yourself
“Authenticity is the alignment of head, mouth, heart, and feet --
thinking, saying, feeling, and doing the same thing -- consistently. This builds trust, and followers love leaders they can trust.”
-- Lance Secretan
Presence and Mindfulness
Listening
Presence and Mindfulness
Natural
Presence and Mindfulness
Bad Habits
Presence and MindfulnessCuriosity
No assumptionNo attachment
Open, free, and innocent
Presence and MindfulnessThe Doing of Coaching
Presence and Mindfulness
Metaphors
Presence and Mindfulness
Involved Committed
Presence and Mindfulness
Presence and Mindfulness
Explanation
Ideas
AgileProduct Owner - ScrumMaster - Team - Backlog - Relative sizing - Daily meeting - Sprint Debt - Sprint review - Retrospective -
ManagerCoachPlayersMatch scheduleOpposition ScoutingTrainingYellow cardsMatchesTape breakdown
Soccer
and Using Silence
Powerful Questions
Short
No expected answer in mind
Followed by Silence
Send someone to explore
Slow down the Conversation
Not a “Yes/No” Question
Silence
Powerful Questions
• Short
• No expected answer in mind
• Followed by silence
• Send someone to explore
• Slow down the conversation
• Not a "Yes/No" question
Acknowledgement
Acknowledgement
"You being here today demonstrated your curiosity, your willingness to learn and your commitment to being a better ScrumMaster."
Recognition
Permanent
Acknowledgement
Good
AcknowledgementRelationships
AcknowledgementGiving
Receiving
Requesting
Request
Response
Commitment
Complaint - an uncommunicated request
Putting Them Together
Coaching
Authenticity CuriosityListening
RequestPowerful Question
Acknowledge Metaphor
References
Joyce, J.L., Are Many Executive Coaches really Closet Mentors, World Business and Executive Coach Summit 2012.
Adkins, L., Coaching Agile Teams: A Companion for ScrumMasters, Agile Coaches, and Project Managers in Transition, Addison-Wesley, 2010.
Kimsey-House, K., Kimsey-House, H, & Sandahl, P, Co-Active Coaching: Changing Business, Transforming Lives, Nicholas Breadley Publishing, 2011.
Halpern, B.L, &Lubar, Leadership Presence: Dramatic Techniques to Reach Out, Motivate, and Inspire, Gotham Books, 2004.
Putting it all Together
Thank you!
Alida Cheung [email protected]
Derek Hawkes [email protected]
@AlidaCheung @hawkder
