Advanced Scrum master

Elad Sofer Agile coach

co-founder @ practical-agile twitter: @eladsof

email: elad@practical-agile.com blog: http://www.practical-agile.com/our-blog

Connection before content

Physical examination

Respect the sticky noteOne item per sticky, use a sharpie

What questions do you have?

Product Owner workshop by Practical Agile is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

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THE biggest problem

The English verb “to manage” was originally derived from the Italian maneggiare, meaning to handle and

train horses

Scrum master video

https://www.youtube.com/watch?v=oheekef7oJk

Who is the scrum master?

Scrum master [dictionary definition]

• Scrum - A framework for managing the development lifecycle of software products.

• Master - A skilled practitioner of a particular art or activity.

• A Scrum master - the leader of the Scrum process & team.

Scrum master Responsibilities1. Coach the team with Scrum 2. Coach the PO with Scrum 3. Help Facilitate effective ceremonies 4. Help remove impediments 5. Help the team grow

What is on your to do list ?

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Personal –Spouse –Children –Family –Friends –House chores

Product \ Project –Code –Requirements –Tests –Plans –Support –Bugs –Reports

Team \ People –Training –Teaching –Mentoring –Administrative

Communication –Phone calls –Meetings –E-mail –Proposals –Blog –Slides –Manual

Begging

Reward Pu

nish

men

t

Do it yourself

Leadership

?Performing actions that will inspire change that is aligned with a specific goal. maybe?

BORNLeaders are not

Leaders are

Grown

Does Leadership require authority ?

Lessons in leadership from a dancing guy

videohttps://www.youtube.com/watch?v=hO8MwBZl-Vc

George Edward Pelham Box

Essentially,

all models

are wrong,

but some are

useful.

Write down (on an index card)

a problem you are currently facing at work.

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BlameShame

JustifyObligation

Responsibility

Christopher Avery

Pair, Share and Analyze your problems using the responsibility process.

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• In what stage are you? • What would be the responsible thing to do? • You may write it on the other side of the card.

These cards are part of the Management 3.0 materials. They represent the 7 delegation levels for empowering organizations. You can find a description of their use at: www.management30.com/delegation-poker

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FEEDBA

CK - THE SEC

RET SOUCE

…

Feedback by

Gordon Ramsay Video

https://www.youtube.com/watch?v=lYylXXGY6tA

Write down (on an index card)

a person you would like to give feedback to

and what about

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Find a pairTake turns:

Simulate giving the feedback in your scenario

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Effective feedbackPre-Conditions:

You Have accurate data You care about the person

Your goal is improvement (Double check)

Guidelines:Give feedback frequently

Be prepared. Speak for yourself Use I language.

straight to the point.

Giving effective feedback

Set the Stagemake sure the person is in a state to receive feedback

Describe the behavior or resultBe specific, accurate, speak from experience, validate facts

State the impactThe impact should be a real one, the painful the better

Make a requestSpecific, accurate, leave room for other suggestion

Repeat the exercise using the model

2 minutes to prepare your feedback. Give it & Reflect with your partner

Switch

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Set the stage - Describe the behaviour state the impact - make a request

Be at the right stateIf the time is not right, express it, offer alternative

Actively listen, do not judgeConquer you ego, Listen, Ask for clarifications

Understand\Empathize with the impactShow real Empathy, understand the impact, see the other side

Suggest a solution\ Ask for helpBe honest, even if you don’t think this is a problem.

Receiving effective feedback

The wrong way of doing

retrospectives video

https://www.youtube.com/watch?v=FJezcyKno5k

Facilitating retrospectives

Retrospective guidelines

1. Listen.2. Ask the team.3. The right activity4. Time box5. Stay objective

Retrospective Model

1. Set the stage2. Gather data3. Generate insights4. Decide what to do.5. Close the retrospective

Set the stageOne word.Grade the sprint.

Gather data.Delta \ +Timeline.Radar

Generate insights.BrainstormSilent grouping5 why’s

Decide what to do.Action items.User stories.

Close the retrospectiveROTI.Appreciate someone.

Set the stageOne word.

Gather data.Radar

Generate insights.Brainstorm

Decide what to do.Action items.

Close the retrospectiveROTI.

Let’s retrospect

Daily meetings

Daily scrum from hell…

daily meeting guidelines

1. Validate pre-conditions.2. This is NOT your meeting.3. Look for clarity.4. take it offline.5. Time box6. Document problems.

The daily is a waste of time…

1. Is it short?2. Are problems being solved?3. Is information shared?4. Is it technical?5. Is it done standing up?6. Are we a team?

NAVIGATING CONFLICT

Conflict videohttps://www.youtube.com/watch?v=Gl3e-OUnavQ

patrickLencioni

Conflict types

Conflict types symptoms.

Think of ways to identify conflict types

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Lack of clarify - Emotional attachment Different values - interpersonal conflict.

Suggest how to approach the

different conflict types

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Lack of clarify - Emotional attachment Different values - interpersonal conflict.

6 5

Navigatinga group conflict

using The Perfection game

I give the idea a _ out of 10. What i like about it is _____ What would make it perfect for me is ______

What would you like to do now?Use the Perfection gameI give the idea a _ out of 10. What i like about it is _____ What would make it perfect for me is ______

Growing leaders

You don't see the world very clearlyYou feel that no one listens to you.Fragile, you break easily.

People now notice you.You have a better picture of how the world works.People don’t always understand what you mean.You still have a lot to learn and you fail often.

You have learned a lot and gained experience.You have more knowledge.You are able to influence your environment.It is now time to start hatching more eggs.

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Letter to future self

feedback please. - Please make it effective.

- Can we quote you?

What questions do you have?

Thank you! תודה.