Scott Holt

365 East Ct. San Jose, CA 95116 858.231.4491 – scottholt566@gmail.com

Objective

To obtain a position as a General Manager in a premier on-site corporate restaurant

management and catering company. Eliminate constraints while helping support, develop and

train staff on company/client programs, policies and procedures.

Skills

Results Oriented and hands on professional with a successful record of accomplishments

throughout my first two years with BA@Google and seven year tenure in grocery management.

Major strengths include strong leadership, excellent communication skills, attention to detail,

and supervisory skills including training, scheduling, hiring, and termination. Proficient with

Google Docs/Drive/Slides/Sheets, Microsoft Office/Word/Excel, ADP payroll, OMS, inventory

Spreadsheets, inventory control, and Manthan analytics, Concur P-card management. ServSafe

certified. Smith Systems driver trainer certified.

Accomplishments

Lead numerous projects for the Micro-kitchen department at Google; created waste

management program, MK internal audit tool and a storage room organization program that was

rolled out to all 260+ Micro-kitchens around Google. Also, the Google Food Team took the MK

internal audit and rolled it out globally to all Google accounts. While at Google, I led the

customer service training for the MK hourly staff. Deployed 200+ tablets that provide feedback

in real time as well as trained all hourly and salaried staff on how to use the program. While at

Sprouts grocery, I assisted the regional Manager in rebranding seven different stores from

Henry's to Sprouts. Awarded a five day paid trip to Wisconsin to tour cheese factories and

attend a buying show. Was promoted within upper management three times within my last two

years at Sprouts. Selected to lead sign kit conversion program and marketing for three stores.

Uprooted my life from Southern California to Northern California to grow with the company.

Experience Bon Appetit @ Uber Technologies General Manager - Cafe’s 08/2016 – Present ● Oversees that high quality food items are creatively well prepared and presented in a cost effective manner in the Cafés and catering. ● Maintains Bon Appétit food standards and follows purchasing guidelines in all programs ● Meets and exceeds the expectations of the customer and client perceived value. ● Hires, trains and supervises the management team. ● Conducts all Manager reviews, coaching sessions, and disciplinary actions in a professional and timely manner. ● Formulates Bon Appétit and Client budgets with operational standards and client vision in mind. ● Analyzes the Flash, Variance report and Operating Statement, making changes, and recommendations to the Client. ● Adheres to all Health Department, OSHA and ADA regulations. ● Reports any injury, accident and/or food borne illness incident for customers and/or staff accurately and in a timely manner. ● Responds to all comments and complaints within 24 hours and follows up with a written or verbal response with copies to the DM and Client. ● Ensures that all café operations meet great expectations standards. ● Oversees and contributes to the successful opening of all new Cafés. ● Takes the overall ownership of the account. ● Has knowledge of and enforces the Client/Bon Appétit contractual agreement. Bon Appetit @ Google Micro-kitchen Program Manager 11/2015 – 08/2016 ● Develop and implement realistic project completion schedule or plan. ● Review plans with individual teams. ● Coordinate implementation and execution with teams or individuals. ● Foster effective relationships with MK team, client, vendors, and others as needed. ● Function as the primary contact through the life of the project/initiative. ● Update the progress of the projects and initiatives in a regular basis. ● Participate on core team meetings and milestone review. ● Ensure project documents are complete, current, and stored appropriately. ● Manage risk of the projects and initiatives, elevate and manage expectations accordingly. ● Facilitate decision making process regarding projects and initiatives. ● Identify processes and procedures for improvement. ● Establish project objectives, procedures, and performance standards within scope of company policies and standard operating procedures.

Micro -kitchen Area Manager 08/2014 – 11/2015 ● Manage 5 different areas with 80+ Micro-kitchen’s ● Oversee 5 salaried Managers and over 50 hourly staff ● Tour area’s on a regular basis and check compliance on programs, policies and procedures● Manage HR issues and execute terminations ● Oversee budgets and ordering ● Organize and execute new kitchen openings up to Google Food Team standards ● Build relationships with Bon Appetit Management, REWs, Googlers and GFT

Sprouts Farmers Market formerly Henry’s Farmers Market Assistant Store Manager 02/2014 – 08/2014 ● Store Manager in training for grand opening in July 2014. ● Oversaw all perishable departments; Deli, Bakery, Meat, Seafood, Produce, Floral. ● Managed entire store operation in absence of Store Manager; over 100 hourly staff. ● Conducted bi-weekly perishable inventories and monthly total store inventories ● Reviewed and managed all operational reporting; P&L, general ledger, waste. ● Onboarded, trained, coached and developed employees

Level 3 Store Manager 08/2013 – 02/2014 ● Oversaw all non-perishable departments; Grocery, Vitamins, Bulk, Dairy, Frozen, Cashier ● Implementing programs set forth by Sprouts: Fresh at 4, Lane Accountability, Just Say Yes and Par/Break out sheets. ● Building displays, ordering, merchandising and remerchandising product to ensure an appealing store presence. ● Assisting Store Manager with margin prelim, Monday recap, Monday inventories for perishable and nonperishable departments, service observations, service meetings, recalls, invoice logs/DocLinks, schematics, orders, store walks, Ecolab and RMOC standards.

Level 4 Store Manager 07/2012 – 08/2013 ● Oversaw Front end, Bookkeeping, Scan and store operations. ● Transitioned front end from Till Bags to Lane Accountability. ● Ensured all sign-offs were up to date: Alcohol, Cash Handling, Lane Accountability

Deli Manager 05/2007 – 07/2012● Provided fantastic customer service in order to keep up with company standards. ● Ordered and merchandised deliveries, ensured proper counts on monthly inventories, maintained daily par sheets and schematics, and ensured invoices were paid.

Assistant Deli Manager/Deli Clerk 10/2006– 05/2007 ● Responsible for managing the department in the absence of the Deli Manager.

- References available upon request -