SCOTT A FOWLER238 S. Tower Dr. Apt 107 Beverly Hills, CA 90211 | H: (323)351-3388 | scottandrewfowler@gmail.com

ProfileDetailed oriented individual that strives for continuous improvement and responds dynamically to change. Lead proficiently through; excellent communication, resourcefulness, teamwork, and provide on-site training to fellow co-workers with the emphasis on safety and awareness.

Consistently exceed customer service expectations. Experienced in handling confidential paperwork. Technical Support Representative skilled at resolving complex customer service issues in a timely manner.

Technical SkillsPlatforms- Windows Server OS

Software-Symantec Ghost Software; 03,08,08 R2,11,12; Windows OS 8,8.1, 7, SQL Server 05, 08,08 R2,12,14; XP, Vista; Macintosh OS X Microsoft CRM Dynamics 3.0 10.6,10.7,10.8 Microsoft Office Pro Suites 2003- Networking - Active Directory; 2013; Office 360; .NET Framework; Domains; Microsoft Exchange Server Adobe Acrobat X; Trend Micro Office 03; DNS Servers; DNS Forwarders; Scan; Symantec Endpoint Protection; Cisco AnyConnect Secure Mobility WebEX AIM; GoToAssist; Malware Bytes; Client; Cisco Systems VPN Client; Java;Device drivers; Automate Mapping Network Drives; Full, Hardware-Cisco ASA 5505 Firewall; Pix Differential, & Incremental backups, Firewall 6.3; Netgear ProSafe GSM 7224 Switch; Lenovo, Dell, Hewlett-Packard PC's; Lexmark X644 multi-functional printers; Scanners; Signature Pads; Avaya IPT & I-3 phones; Wireless Routers; Modems, KVM switchTools- MySQL; Microsoft SQL Management Studios Express 05,08 R2, & 12; Databases; Tape Backups,

Experience

MSP, IT Consultant October 16, 2014-Present

6thStreet Consulting, Redondo Beach CA

6SC is a management and technology consulting firm specializing in expert SharePoint solutions and offers Managed Services for local businesses in the South Bay area.•Provide 1st and 2nd level technical support and expertise for client server and network infrastructure.•Work in cross-functional teams in analyzing, designing, testing, integrating, maintaining, and solving complex infrastructure issues, including integrating hardware and software for larger projects.

•Review solutions for appropriateness and accuracy. •Provide consulting and guidance in requirements definition, specification, design, development, and integration of systems and network management on complex projects to ensure services adhere to client specifications.

•Handled scheduled and impromptu maintenance to mitigate downtime risks and ensure the stability of workstations and servers (physical and virtual)

•Communicate, maintain, and enforce technology standards and solutions. •Oversee maintenance and supply of appropriate documentation for clients. •Files & Library Management•Cloud Computing – (AWS, Windows Azure)•Network Management•Desktop Support•Facility Management (AC, Electrical, Networking)

IT Support AnalystNov 2007 to Jul 2014

IMPACT Financial Services, LLC - Franklin, TNPerformed research, troubleshooting, and diagnostics of IT software issues. Installed in order to make recommendations to the CIS Manager. Assisted in the development of new computer and software applications. Investigated and eliminated network and computer hardware errors .Vendor interaction and inventory control. Customized and upgraded a variety of information technology products. Maintains company website and intranet sites. Provided user training on applications. Created user documentation and training materials. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Evaluated emerging technology, installed, and tested SQL Server Express and proprietary software on client's Microsoft Windows based servers to establish compatibility and produce functionality quickly and efficiently. Resolved connectivity and user access issues in SSRS Reporting Services. Monitored client problems through Microsoft Dynamics CRM service module. Updated and published custom Report Definition Language files using SQL Server Business Intelligence Studio.

EducationB.A. Degree of Science, Recreation and Parks AdministrationIllinois State UniversityCity of Beverly Hills Transportation Department - Beverly Hills, CAPatrols an assigned route, identifies vehicles parked illegally, and issues parking violation notices.Responds to complaints and conducts field investigations of posted signage.Operates a vehicle, two-way radio, handheld computer, and other miscellaneous tools such as a chalk-stick, flashlight, barricades, cones, etc.; may ride a bicycle.Maintains equipment and adheres to safe operating procedures.Requests confidential data from the Department of Motor Vehicle records in the course of issuing parking violations and investigating parking-related complaints.Acts as an observer on behalf of the City of Beverly Hills and reports traffic accidents, abandoned vehicles, missing/vandalized signage, miscellaneous municipal code violations, and traffic hazards encountered in the course of work.Responds to miscellaneous inquiries from the public and City staff.Performs special assignments upon request to support other law enforcement actions, such as traffic control, and witnessing.Performs other.EducationB.A. Degree of Science, Recreation and Parks AdministrationIllinois State UniversityParking Enforcement OfficerJul 2001 to Jun 2007City of Beverly Hills Transportation Department - Beverly Hills, CAPatrols an assigned route, identifies vehicles parked illegally, and issues parking violation notices.Responds to complaints and conducts field investigations of posted signage.Operates a vehicle, two-way radio, handheld computer, and other miscellaneous tools such as a chalk-stick, flashlight, barricades, cones, etc.; may ride a bicycle.Maintains equipment and adheres to safe operating procedures.Requests confidential data from the Department of Motor Vehicle records in the course of issuing parking violations and investigating parking-related complaints.Acts as an observer on behalf of the City of Beverly Hills and reports traffic accidents, abandoned vehicles, missing/vandalized signage, miscellaneous municipal code violations, and traffic hazards encountered in the course of work.Responds to miscellaneous inquiries from the public and City staff.Parking Enforcement OfficerJul 2001 to Jun 2007City of Beverly Hills Transportation Department - Beverly Hills, CAPatrols an assigned route, identifies vehicles parked illegally, and issues parking violation notices.Responds to complaints and conducts field investigations of posted signage.Operates a vehicle, two-way radio, handheld computer, and other miscellaneous tools such as a chalk-stick, flashlight, barricades, cones, etc.; may ride a bicycle.Maintains equipment and adheres to safe operating procedures.Requests confidential data from the Department of Motor Vehicle records in the course of issuing parking violations and investigating parking-related complaints.Acts as an observer on behalf of the City of Beverly Hills and reports traffic accidents, abandoned vehicles, missing/vandalized signage, miscellaneous municipal code violations, and traffic hazards encountered in the course of work.Responds to miscellaneous inquiries from the public and City staff.Performs special assignments upon request to support other law enforcement actions, such as traffic control, and witnessing.Performs other.EducationB.A. Degree of Science, Recreation and Parks AdministrationIllinois State UniversityParking Enforcement OfficerJul 2001 to Jun 2007City of Beverly Hills Transportation Department - Beverly Hills, CAPatrols an assigned route, identifies vehicles parked illegally, and issues parking violation notices.Responds to complaints and conducts field investigations of posted signage.Operates a vehicle, two-way radio, handheld computer, and other miscellaneous tools such as a chalk-stick, flashlight, barricades, cones, etc.; may ride a bicycle.Maintains equipment and adheres to safe operating procedures.Requests confidential data from the Department of Motor Vehicle records in the course of issuing parking violations and investigating parking-related complaints.Acts as an observer on behalf of the City of Beverly Hills and reports traffic accidents, abandoned vehicles, missing/vandalized signage, miscellaneous municipal code violations, and traffic hazards encountered in the course of work.Responds to miscellaneous inquiries from the public and City staff.Performs special assignments upon request to support other law enforcement actions, such as traffic control, and witnessing.Performs other.EducationB.A. Degree of Science, Recreation and Parks AdministrationIllinois State UniversityPerforms special assignments upon request to support other law enforcement actions, such as traffic control, and witnessing.Performs other.EducationB.A. Degree of Science, Recreation and Parks AdministrationIllinois State UniversityParking Enforcement OfficerJul 2001 to Jun 2007City of Beverly Hills Transportation Department - Beverly Hills, CAPatrols an assigned route, identifies vehicles parked illegally, and issues parking violation notices.Responds to complaints and conducts field investigations of posted signage.Operates a vehicle, two-way radio, handheld computer, and other miscellaneous tools such as a chalk-stick, flashlight, barricades, cones, etc.; may ride a bicycle.Maintains equipment and adheres to safe operating procedures.Requests confidential data from the Department of Motor Vehicle records in the course of issuing parking violations and investigating parking-related complaints.Acts as an observer on behalf of the City of Beverly Hills and reports traffic accidents, abandoned vehicles, missing/vandalized signage, miscellaneous municipal code violations, and traffic hazards encountered in the course of work.Responds to miscellaneous inquiries from the public and City staff.Performs special assignments upon request to support other law enforcement actions, such as traffic control, and witnessing.Performs other.