Scotiabank Scotiabank

Global Performance and Learning Global Performance and Learning

Debbie Boustead Debbie Boustead

Sheila Martinez Sheila Martinez

Learning without Borders

Scotiabank Scotiabank Scotiabank Scotiabank

• Scotiabank is one of North America’s premier financial institutions, and Canada’s most international bank.

• 69,000 employees,

• 12.5 million customers

• 50 countries around the world.

• One of 50 Best Employers in Canada - 5 years running

• Training Magazine Top 125 award recipient – 6 years running.

Think Global Act LocalThink Global Act LocalThink Global Act LocalThink Global Act Local

Strategic Priorities Strategic Priorities Strategic Priorities Strategic Priorities

Leadership

Revenue Growth Capital Management Leadership

Risk Management Expense Management

Leadership Workforce Capability

Reward & Recognition Change Capability

Managers & Future Leadership Pool

Global Workforce Development

Global Learning Technology Platform

Corporate

Human Resources

Learning

Federated Learning Model Federated Learning Model Federated Learning Model Federated Learning Model

Leadership

GPL

Industry Best Practices

Standards

Infrastructure

Synergies

Consulting

Programs International

Scotia Capital &GRM

Executive Offices

IT&S

Canadian Banking

Performance Management Performance Management Performance Management Performance Management

Global Performance and LearningGlobal Performance and LearningGlobal Performance and LearningGlobal Performance and Learning

MandateMandate

Learning Strategy

Learning infrastructure

Bank-wide Curriculum

Metrics & Evaluation

Vendor Management

Learning Community Development

Share best practices

ValueValue

Alignment of learning to corporate strategy

Economies of Scale

Cost Avoidance

Global Principles & Standards

Consistency of learning experience for employees

Scotia and Skillsoft – Our JourneyScotia and Skillsoft – Our JourneyScotia and Skillsoft – Our JourneyScotia and Skillsoft – Our Journey

• 0 – 5000 in six years

2004 – The Journey Begins2004 – The Journey Begins2004 – The Journey Begins2004 – The Journey Begins

• Initial contact

• Little interest

• Driven through IT

• Agreement created for Books 24 x 7 licenses

• IT agrees to pilot for the year

2005 – First Class Travellers2005 – First Class Travellers2005 – First Class Travellers2005 – First Class Travellers

• IT audience only

• Priced per course

• Positive feedback on content

• Only viable for a limited audience

2006 – There Must Be a Better Route2006 – There Must Be a Better Route2006 – There Must Be a Better Route2006 – There Must Be a Better Route

• Explored options for an enterprise solution

• Lots of interest across all businesses

• Little understanding of the impact of the offering

• Technical challenges

• Funding challenges

• Largest audience opted out

• Financial viability negatively impacted

• Went forward with a partial solution

2006– Navigating the Content2006– Navigating the Content2006– Navigating the Content2006– Navigating the Content

• Where do you start?

• Overwhelming amount of content

• IT, Business and Desktop libraries

• Reviewed and removed large sections that were:• Not applicable to Scotiabank’s systems,

processes etc.• Conflicted with internal programming

• Learning Community vetted selections

• English and French

Which Way Do We Go?Which Way Do We Go?Which Way Do We Go?Which Way Do We Go?

My Learning CentreMy Learning Centre

Consistent employee experience

Used to report metrics

Interface in 3 languages

Strategic Global buy-in

SkillportSkillport

Easy to use, great search capability

Good reporting, but limited for our purposes

English only

2007 - The Road to Integration2007 - The Road to Integration2007 - The Road to Integration2007 - The Road to Integration

• Each business unit commits to and pays for a set # of licenses – 2200 total

• Libraries loaded to MLC

• Usage tracked by unit

• Overall uptake for fiscal 2007: 75%

• 5185 course registrations

• Average cost per course is a 60% reduction in costs from previous agreement

2008 – Smooth Sailing 2008 – Smooth Sailing 2008 – Smooth Sailing 2008 – Smooth Sailing

• Overall uptake for fiscal 2007 – 92%

• 7901 course registrations

• Over 900 unique courses accessed

• Average cost per course is a 40% reduction in costs from 2007

• Contract is reworked with Skillsoft, more than doubling the number of licenses

• New users are brought on, all lines of business now on board

2009 – The Adventures of Scotia & Skillsoft2009 – The Adventures of Scotia & Skillsoft2009 – The Adventures of Scotia & Skillsoft2009 – The Adventures of Scotia & Skillsoft

• Moved to OLSA platform

• Integrated OLSA catalogue with MLC

• Created quarterly process for updating the catalogue to MLC

• Launched MLC in Mexico

• Loaded (400+) Spanish programs

• Created Marketing Materials

The Path Less TravelledThe Path Less TravelledThe Path Less TravelledThe Path Less Travelled

Other services

• Skillblends and Blended Learning Toolkits

• Skillport branded and launched for areas that do not have access to MLC

• Preparing to launch the Management Portal (2500 users)

Where to next?Where to next?Where to next?Where to next?

• Working on business case to centrally fund licenses (true enterprise model)

• Wish us luck

Questions?Questions?Questions?Questions?