SCONUL Statistics: The view from the shop floor
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Transcript of SCONUL Statistics: The view from the shop floor
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SCONUL Statistics:The view from the shop floor
JIBS workshop on management data in higher education librariesSchool of Oriental and African Studies, London1st June 2009
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Introduction
• Introducing Cranfield University• Our process for the SCONUL statistics• Working with the data• Problems and issues• Looking ahead
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Cranfield University
• Wholly postgraduate• Positioned between traditional
universities and business and industry
• Specialising in applied sciences, defence, engineering, health and management
• Ranked 3rd in the UK for the impact of our mechanical, aeronautical and manufacturing research* *RAE2008
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Locations and Libraries
Cranfield Campus• Kings Norton Library• Management
Information Resource Centre
Shrivenham Campus• Barrington Library
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Cranfield UniversityLibrary and Information Services
• Total catalogued book stock = 438,091 • Number of unique serial titles = 9,605 (92% e-only)• Users entering the library = 385,773 • Number of FTE users = 4,408*
• Number of active borrowers = 1,506• Total number of loans = 270,261 • Total number of staff = 48.1 (55% professional)• Information provision expenditure = 32% of gross
Source: SCONUL Statistics 2007-08*SCONUL Statistics 2006-07
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Cranfield Defence and Security
• Specialises in the research and teaching of Defence Management, Science and Technology
• Academic Provider to the Defence Academy of the United Kingdom - College of Management and Technology
• Student population of armed forces, civil servants and industry personnel from all over the world
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Barrington Library
• Total catalogued book stock = 156,617• Number of unique serial titles = 7,291 (97% e-only)• Users entering the library = 70,805• Number of FTE users = 2,321*
• Number of active borrowers = 682• Total number of loans = 19,804 • Total number of staff = 20 (59% professional)• Information provision expenditure = 30% of gross
Source: SCONUL Statistics 2007-08*Internal data, not FTE
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My Role
• Design and manage the processes and systems to collect the data at the Barrington Library
• Collate, review and submit data from all Cranfield Libraries
• Produce regular reports on results (and other data sets) to Senior Management
• Provide Library data as requested
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Our Process – Cranfield at Shrivenham
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Process
• Sections 1 – 4: Stock, Clientele, Usage.• Data provided from:
• Library Management System• Manual counts• Activity reports• Enquiry tracker
• Data provided by:• All Library staff
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Process
• Sections 5 & 6: Library Staff & Staff Expenditure• Staff numbers provided by Library Administrator• Includes vacancies• Staff expenditure provided by Finance• All expenditure over the year• Staff expenditure : staff numbers – inaccurate
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Process
• Sections 7 & 8: Expenditure & Income
• Automated process• Cost codes cross-referenced
to SCONUL Q’s• Serials breakdown provided by
SWETS• Data analysed by me, with
input from Finance/SWETS
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Data Checking
• Year-on-Year fluctuations• Number and %
• A + B = C• e.g. Number of additions to stock minus number
of disposals equals difference in catalogued book stock
• Ratios, e.g.• Number of loans : Number of active borrowers• Number of active borrowers : Number of users
• Differences between University Libraries
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Working with the data
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Working with the data
• Limited application for our needs• Provides a good framework for data collection• Supported with qualitative and quantitative data
• Resource impact measurement• Usage per target population• Cost per use• Impact rating by target population
• User feedback• LibQUAL+
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SCONUL Statistics on the Web
• Excellent resource, if a little clunky…• Ranked list popular with stakeholders• Institutional data & defined groups useful for
benchmarking• Time series helped inform stakeholders of changing
costs of information provision
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Problems and Issues
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Consistency
…getting better but still not right• Year-on-Year• Between Cranfield University Libraries• With all SCONUL members
Causes of inconsistency:• Isolation of the role• Quiet discussion group• Grey guidelines• No definitive manual
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eResources Definitions
• Is it an eBook? a Database? a Serial?• Definitions do not meet our needs• eMeasures table is not comprehensive
• Open for interpretation
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Number of Unique Serials
How many unique eSerials do we have in each format?• Publishers cannot tell us how many serials in our
packages• SWETS unable to provide report
• Annotated each record ourselves• Double counting is currently unavoidableWay forward?• Ex-Libris Advanced Collection Tool?
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Usage Statistics
• Contradiction in the question• “4s: Number of successful requests for full-text
articles (journals only)…including serials counted as databases in 2k”
• Data Source• Aggregator?• Publisher?
• Counter has helped, but usage data for each Library is strategically VITAL
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Reliability of Systems
• Library Management System• Reporting functionality minimal
• Verde/SFX• SFX Advanced Collection Tool• Verde reporting functionality still to come online
• Finance• Accuracy of cost-codes
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Looking Ahead
• Consistency• Isolated role within the Institution• Quiet discussion group• Grey definitions
• Changing face of information provision• Redundant information (e.g. ‘active’ borrower)• Open access• Bibliometrics for REF
• Changes in performance measurement• Impact is the new magnitude
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Conclusions
• We’re improving, but we’re not there yet• A useful framework of Library statistics but limited for
our needs• Supported with a portfolio of metrics• Benchmarking ability excellent, however consistency
could skew results• SCONUL needs to move with the times without
destroying the foundations