Client FeedbackSCL Survey Results 2014

SCL CONFERENCE 2014RESPONDING TO CHANGE

Fifth year of online feedback from all user levels of UltraPoS Track progress with year on year comparisons Determine areas for improvement Opportunity to identify new functionality needs Resolve any misunderstandings or misconceptions of UltraPoS

INTRODUCTION

RESPONDENTS

Travel Money, 66%

Prepaid, 34%

RESPONDENTS

MORE THAN TWICE AS MANY TRAVEL MONEY RESPONDENTS

FIRST TIME PREPAID AND TRAVEL MONEY RESULTS ARE COMBINED

USABILITY

1% find UltraPoS difficult to use

94% have thorough knowledge of system

88% UltraPoS as all the functions needed to perform role properly

87% UltraPoS helps to achieve expected level of customer service

RELIABILITY

97% NEVER, RARELY OR SOMETIMES EXPERIENCE

ISSUES WITH ULTRAPOS

SCL CONFERENCE 2014RESPONDING TO CHANGE

THINGS TO CHECK

• Pop-up Blockers• Virus checker• Programs running

simultaneously• Do not use the back

and forward keys next to the URL bar during a transaction

TRAINING

• Refresher• Post upgrade• All features

NEW FEATURES• Velocity checking

• Multi Currency Prepaid Cards

• Money transfers via UltraPoS

• Money saved using BBG

• Profit on a transaction

• Competitor rates

• Integrate with other existing software

• Launch UltraPoS from intranet

• Western Union integration

• Assign stock for orders to be collected

• Products

• E-diary for in-store orders and reminders

• Ability to sell TMCs on the shop floor

Changes to UltraPoS• Easier to switch between PoS and

Quote modes• View order summary • Sell TMC and cash in the same

transaction• Sell multiple TMCs per transaction• Sale to be associated wit agent who

takes deposit/issues quote• Pop up reminder for card transactions• Estimated margin in quote mode• Email address prompt• Cross reference travel bookings with

currency sales

CHALLENGES

• Competitors• Online• E-tickets• All inclusive holidays• Stock• Creating customer

awareness of service

TRENDS• Customers shopping around for the

best rates• Customers keeping hold of excess

currency• Increase in exotic currency sales• Increase in all inclusive holidays• Buying abroad

SCL CONFERENCE 2014RESPONDING TO CHANGE

97%Would recommend UltraPoS to others

SCL CONFERENCE 2014RESPONDING TO CHANGE

WHY OUR CUSTOMERS

RECOMMEND ULTRAPOS

'very good system that is very user friendly. '

'I think it is Brilliant and never lets us down'

'love the fact you can check accurate figures straight away... '

'I think UltraPoS is very good, provides all the necessary tools I need in order to process transactions, deal with customers queries/requests and gather sales information'

'I like it very much. Awesome system for Mall business'

SCL CONFERENCE 2014RESPONDING TO CHANGE