Scholarly iQ Services Presentation

Scholarly iQ™

Trusted eBusiness Services for Librarians and Publishers

Stuart MaxwellDirector of Business Development+44 (0) 7580 723 [email protected]

• Leaders in usage reporting since 2002

• Solid team of professionals in online publishing, web analytics, database integration, and web site development

• Authorized COUNTER R3 and SUSHI compliant vendor supporting the upcoming R4 standards

• Trusted 3rd party maintaining COUNTER compliancy every year since 2003

COUNTER International Advisory Board

NISO’s SUSHI Development Group NISO’s Business Information Topic Committee

Society for Scholarly Publishing

Scholarly iQ Overview

Select Clients

Affiliates & Partners

Scholarly iQ Overview

Trusted eBusiness Services

COUNTER Compliance for Publishers

SUSHI Web Services for Librarians & Publishers

Web Analytics for eBusiness Insight & Optimisation

Data Management for Unified Data Driven Decisions

Data Management, Processing & Integration

eBusiness Solutions, Support, Consultancy & Training

Journal dataSubscriber dataWeb log data CRM data Financial data

COUNTER Compliant Unified Business Data

Reporting

Internal

ManagementTechnicalProduct PublisherSales Marketing

External

SUSHIArticle level metricsLibrariansSubscribersAuthors

Powerful, robust and secure data

handling with guaranteed

100% uptime

Accurate, on-time, trusted data

Fast, powerful applications

Data driven business

insight and optimisation

Trusted eBusiness Services

Secure Web ServicesAbuse Monitoring

Change ManagementMetadata

Management

Web Analytics

Content Management

3rd Party Applications

CRMBusiness Intelligence

Business Applications

Trusted Business Optimisation & Monetisation

Industry Standards

• International standards for recording and reporting online usage statistics in a consistent, credible and compatible way

• Easy comparison of usage across vendors for institutions/librarians• Standardised usage currency and optimisation metrics for

publishers

• SUSHI, an automated request and response model for harvesting usage data across variety of usage reports and sources

• Minimises user-mediated collection and resolution of usage data reports

• Supports COUNTER and non-COUNTER reports• Facilitates the creation, persistent management, and effective

interchange of information for trusted use in research and learning

Scholarly iQ’s COUNTER service

•Trusted, independent consultation and delivery of COUNTER compliant processes and reporting

•Fastest COUNTER processing and report generation times in the industry backed by an unparalleled Service Level Agreement

•Expertise and provision of complete suite of COUNTER reports and usage statistics for all business units – Institutions, Consortia, Publishers, Management, Societies, Custom Groupings etc

Reports provided by Scholarly iQ

Journals & Databases JR1 JR1a JR2 JR5 DB1 DB2 DB3 CR1 CR2 JB1 JR3 JR4

Scholarly iQ

Books & Reference Works BR1 BR2 BR3 BR4 BR5 BR6 Reports available in XML?

Scholarly iQ

COUNTER Reporting

International standard for recording and reporting usage

Free COUNTER Release 4 upgrades for SiQ contracted clients!

Pricing CRMJournalsArticles Web Analytics SEM Campaigns Email

Proactive data feed analyser - test for relational integrity prior to reporting.

In the event of data feed issues – partial execution & processing supported (incl. COUNTER)

Processing – data cleansed & integrated (incl. COUNTER)

Quality assurance review prior to production release - reports deployed only after approval

1

2

3

4

Trusted & Integrated Data


What data would best inform and benefit your business?

Example Infrastructure Requirements

• 64 Bit Architecture for the greatest performance and to support the upcoming COUNTER R4 / SUSHI reporting requirements

• Managed hosting with a guaranteed 100% uptime

• Division of services between database and web servers to further reduce the impact of processing on customers

• Daily differentials and weekly full backups, redundancy, RAID 10 + FRU Spare

• DAS external storage device(s) with 1024 MB battery-backed cache to improve data access times



COUNTER Engine - Compliant Usage Reports & Data

Trusted & Integrated Data

What COUNTER Reports do you require?

Are you ready for COUNTER Release 4?




SUSHI

Article Level Metrics

COUNTER Release 4

Web 2.0 Services

ODBC AccessInternal Reporting

Which reporting methods would most benefit your business - internally and externally?

Secure custom branded online reports Dynamic content based on the user roleUpdate account information and site contentSSL certificate for secure transmissions

COUNTER formatsHTML XLS PDF CSV XML (SUSHI)

Publisher, management & custom aggregated reports

Data Driven Insights

Secure, Custom Branded Online Reports

Automated request and response model for harvesting usage data across variety of usage reports and sources

Scholarly iQ’s SUSHI Web Service

•One-stop-shop, intuitive web portal • Access COUNTER and non-COUNTER reports• Harvest reports from multiple publishers in one place

•Authorization Key ensures secure access –checks and verifies which reports are permitted

•Collaboration with 3rd party software service companies• Ensure interoperability• Ensure libraries can harvest full benefits

SUSHI Reporting




SUSHI

Article Level Metrics

COUNTER Release 4

Web 2.0 Services

ODBC AccessInternal Reporting

Custom Extracts

Data Warehousing

Secure Web Services

SOAP & WDSLAbuse Monitoring

Change Management

Web Log Parsing Utilities

Metadata Management

Web Analytics

Content Management


CRMBusiness

Intelligence

Business Optimisation & Monetisation

WEB ANALYTICS

• Full and robust integration of Scholarly iQ COUNTER compliant usage reports and data with wide range of web analytics services

Proprietary integration with Unica NetInsight from IBM

• Comprehensive analysis and optimisation of your eBusiness with highest accuracy to industry standards and currency

• Easy to use, proven technology ensuring accuracy, flexibility and scalability

Business Optimisation & Monetisation Example - Web Analytics

Reporting focused on your business objectives

Custom dashboards for key business users / clients

Ad-hoc deep dive analysis of user behaviour

Drag & drop reporting, segmentation, filtering & correlation


User click stream and funnel analysis

Interactive geographic and web page overlay heat maps

A/B testing & analysis

Detailed comparison reporting

Fast, easy to use Custom Report Wizard

Web Analytics to Optimise your Digital Publishing Business


With Scholarly iQ, Web Analytics Speak your Business Language


Experience Led Best Practices:

Answering myriad business critical questions such as:


How are my customers using digital applications such Table of Contents, Email Alerts, RSS Feeds etc?

What new products and subscription packages would work for my business and users?

How do I optimise the return from my marketing investments?

Which subscriber groups are abandoning my content and how?

How can I improve conversion rates of Market Trials?

What are the impacts of my site design / development changes?

How can I increase my average user value?

How do I understand content affinity for my business and how do I resolve this with value?Who is being turned

away from access?

What affect do Federated Search Engines have on my business?

What are my most important institutional clients interested in?

How are my subscribers usage patterns changing and what impact is this having on my business?

Specialist Professional Consultancy Services

Data, analytics & business strategy

Development of insight, goals and applications for functional business units

Drive real business optimisation & ROI

Specialist Professional Consultancy Services

Cohesion of multiple data assets for 360 degree view

Utilisation of enriched data in business applications

Realisation of data value & business benefits

Web AnalyticsContent Management


CRMBusiness

Intelligence

Data Management & Governance

eBusiness SolutionsCOUNTER Usage Reporting & Data

SUSHI Web Services

Integrated Web Analytics Insight & Optimisation

Data Management for Unified Data Driven Decisions

Legendary Support24x7 Support Team & Dedicated Account Management

Fast, Responsive Solution Finders

Industry Level Support

Unparalleled Service Level Agreement

Scholarly iQ UniversityTraining Programmes for Academic Publishers and Librarians

Custom On-Site or Best Practice Courses

ConsultancyProfessional Services to Increase ROI

COUNTER Compliances

Data Management & Monetisation

Analytics, SEO etc

eBusiness Optimisation

Fully managed on-boarding with 100% success & retention over last 2 years

Full Service Solutions

Next Steps?

1. Business Case Establish Key Business Requirements (KBRs) and ownershipIdentify what data assets are relevant to KBRsAgree what best practices / standards applyIdentify business applications that will deliver to KBRs

2. Solution Demonstration and ProposalDemonstrate example solution and deliverables for KBRsScope, architect and price specific solutionFine tune solutionDetermining the final pricing and timetable for implementation

3. Provision of Complete Set of ContractsTerm LicenseConsulting Services AgreementService Level Agreement

4. Compliant Reporting, Optimisation & Monetisation to KBRseBusiness SolutionsSupportTrainingConsultancy

Questions and Comments

Gary Van OverborgFounder and CEO

[email protected]

Phone: +1 210.507.5770www.scholarlyiq.com

Scholarly iQ Services Presentation

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