SCDL-Principles & Practices of Management (Q&A)

1. The external environmental factors that influence management are=Economic , Political ,

Technological

2. Event management has to pay only entertainment tax not the service tax.=False

3. Name the service which has two prime necessities like co-ordination and infiltration.=Staff

4. ________ decisions relate to the day to day operations of the enterprise generally taken by middle

and lower level management.=Operative

5. Successful consultants should promote their consultancy through what ?=Network

6. Decision-Making is a process of making a choice of poor alternatives.=False

7. MBO was invented by ________.=Peter Drucker

8. Profession requires definite period of what?=Learning

9. Barriers to delegation of authority would be :=Lack of trust in subordinates , Fear of loosing

status by managers , Over-confidence among managers

10. Organization is apart of which type of system?=Social

11. David C Mc Celland identified three motives those are=Affiliation , Power , Achievement

12. International consultancy is said to be=Glamorous , Challenging , Trendy

13. Failure to give ________ to goal setters is a weakness of MBO.=guidelines

14. Management is the combination of Arts,Science and Profession.=True

15. Under the types of motivators, non-financial motivators are encouragement, freedom

________.=recognition

16. Who said, the heart of administration is the directing function.=Dimock

17. Management is that important process which continues till the objectives set by the

administrator are actually achieved.=True

18. Communication is a composite (a) information given and received (b) a listening effort by some

of them involved.=False

19. A vision statement should have the following components=ability to inspire people ,

achievable , precise and objective

20. One of the key features of services is that they are=intangible

21. The process of control is complete only when the organization take ________ action.= corrective

22. The factors coming under philosophy of scientific management are:=Co-operation , Maximum

output , Harmony

23. Who is the most effective person are alike in one crucial way, they all have a high degree of

emotional intelligence.=Entrepreneur

24. The activities of the communicator while communicating a message will include,=ideation ,

encoding , transmission

25. Features of Management are as follows=goal oriented , universal , continuous process

1 | P a g e

26. Professional managers help organizations in chalking out which type of strategies?=Corporate

27. ________provides a corporate responsibility and it is the application of a proven and systematic

body of knowledge.=Profession

28. Management as a discipline needs certificate of practice.=False

29. For most hi-tech service industries the major components are=Infrastructure , Knowledge ,

labour

30. Management=Creative, Professional Manager= Dynamic,Art = Skill,Code of Conduct=

Profession, Predictive Power=Science

31. Science is a body of organized knowledge=True

32. A superior should always establish a ________ control so that his subordinates report to him

periodically.=Feedback

33. It is said that communication is a meaningful=interaction

34. What does the insurance company compensate for if and when the event insured against an

incident occurs?=Losses

35. Management exists at which levels of the organization?=All

36. The Indian consumer does not see shopping as an end in itself.=False

37. Retailers cannot just take their global retailing formats and try to transpose them onto the India

scenario.=True

38. One of the factors which learning organizations possess is a climate of openness and the other

factor is=trust

39. It is one of the good control system which not only points out the deviations but also pinpoints

them where they are important to its operations is=Focus on strategic points

40. Profession needs certificate of practice=True

41. 'Span of control' is also referred to as span of management.=True

42. Learning from mistakes is often more powerful than learning from success.=True

43. The philosophy of Vedanta is compared to which animal in the dream of the person, who wakes

the dreamer and makes you realise your self discovered reality.=Lion

44. The statement "We sell for Less" is deliberately ambiguous, it raises the ; 'Less than what', this

is called as, ________ to communication.=Semantic

45. The theory of Bureaucracy was first propounded by Henry L.Gantt.=FALSE

46. Making sense of situations=organizing information and thoughts, Creativity=brainstorming,

associating ideas ,Inquiry=interviewing, seeking information, Making choices=deciding

courses of actions

47. Learning from mistakes is often more powerful than learning from________.=Success

48. One of the external environment factors that influences Management is=Legal

49. In addition to Place, Labor and Money which other internal environment Factor influences

Management?=Machines

2 | P a g e

50. Name the physical aspects of an enterprise.=Name , Location , Address

51. What is it that in communication should not be done in vacuum, instead other people should be

consulted.=planning

52. Certain important motivational techniques are=Monetary incentives , Job-based techniques ,

MBO techniques

53. The concept of SBU includes=unrelated products and businesses that are separated , the

fact that each SBU has its own CEO , a scientific method of grouping the business

54. Decision-making is a primary part of the managerial process.=True

55. Of which type of knowledge is science a body of?=Organized

56. Types of degree of delegations are:=Low degree , Moderate degree , High degree

57. The unorganized sector is mainly concentrated in metropolitan cities.=False

58. Learning organizations should imitate a task force.=True

59. Learning organizations must cope with challenge and=uncertainty

60. LPG stands for liberalization, ________ and globalization.=Privatization

61. Empathy=t is a component of leadership due to the rapid pace of globalisation, Social

effectiveness=This component allows you to settle disputes amicably, Alfred Bennet=He is

the father of intelligence quotient Daniel Goleman=He is an American Behavioural Scientist

62. Every company undertakes the process of forecasting by various competent authorities which

can be listed as=CII , RBI , CMIE

63. Management is not just a=Process

64. The concept of value and the concept of maximization of value are related to________concept of

Ethics.=Consequentialism

65. Events are occurrences designed for ________ interests.=marketing

66. Management is purposeful and what?=Goal oriented

67. Management is the combination of Arts, Science and=Profession

68. Management is=Multidisciplinary

69. General Insurance corporation was nationalized in________.=1972

70. Planning and control are closely interrelated and they do not determine the accuracy of

decision-making.=False

71. There are three central ideas associated with consequentialism.=False

72. Name one of the factors that govern the span of management.=Type of work

73. Retailing categories based on ownership arrangement would be=Super Markets , Consumer

Durables Stores , Departmental Stores

74. Science is a body of which type of Knowledge?=Organized

75. Peter Drucker various publications have sold about 5 -6 million copies worldwide.=True

76. Latest approach signifies organization has a part of ________ system.= Social

3 | P a g e

77. Necessity of control in business organisation arises due to number of factors, one of which is

________ of organisations themselves.=complexity

78. Which of the options best describes the employment capacity of the retailing sector? It is

the=second largest employer after agriculture

79. ________organizations have systems, mechanisms and processes in place.=Learning

80. Indian business families are still avoiding joint ventures and tie-ups.=False

81. Under the principles of effective delegation, it is said that never delegate and

________.=Disappear

82. In principle the chairman and the CGO have the same role to play.=False

83. Valency is the extent to which the outcome of the activity and its success matters to the

individual . (Level of motivation = Valency x Expectancy)=True

84. Advantages of delegation of authority would be:=Prompt decision making , Opportunity to

subordinates to grow and develop , Satisfaction to subordinates in terms of recognition

85. A business unit must meet specific criteria, if it wants to be called an SBU. These are=Definable

group of competitors

86. What does Maslow propound about the five needs ?=Hierarchy

87. Name the technique which is said to be a ploy or a future course of action.=Strategy

88. ________ is the ability to sense, understand and effectively apply emotion.=Emotional

Intelligence

89. Who built the first practical mechanical calculator and predicted the specialization of mental

work?=Charles Babbage

90. Management and Leadership studies=Value based management, Maharshi Institute of

Management=Eighteen centres in India and Abroad, Amritanandamayi Math's centre=Dr. S.K.

Chakraborty, Indian Vedanta Philosophy=Swami Budhananda

91. Some of the public insurance companies are=LIC , Oriental Insurance , General Insurance

92. Focus on savings and high bargaining interests of the consumer is an obstacle in retail

development in India.=True

93. Brands are associated with lifestyles and people's________.=aspirations

94. Management is always defined as dynamic, universal, ever-changing subject.=True

95. A budget as a plan of statement of expected results is expressed in numerical terms.=True

96. Name the leading event management companies in India=Midas , Pinnacle , Wizcraft

97. Who said, “Management is management of Men, Money, Machinery Materials and

Information?”=Anonymous

98. A procedure has the following advantages=ensures uniformity of action , increases co-

ordination , provides good standard for the manage

99. What is it that can be described as a readiness to co-operate warmly in the task and purposes of

a given group organisation.=Morale

4 | P a g e

100. Disclosures=transparent,Shareholder democracy=myth in India,Planning=board of

directors,Trust=corporate governance

101. The retailing sector in India has been quite________.=staid and boring

102. India has been experiencing the unique stranglehold of our_____=traditional kirana stores

103. Emotional Quotient increases with age commonly known as=maturity

104. The service sector has expanded because of the virtual stagnation of

the________sector.=agricultural

105. Span of management depends upon the ability of whom?=Employees

106. What would essentially shape the growth and future of any economy?=Adequate and

quality corporate governance

107. Who said, “Management is a multiple organ that manages a business, manages a manager

and manages workers and work”?=Peter Drucker

108. ________ means draw prior conclusions about the probables of production, sales, profits in

the future, on the basis of research.=Forecasting

109. Limitations of business planning is that it has been considered as time consuming and

________ device.=expensive

110. The family owned businesses like Tata and Birla, also face major fears like=Right successor ,

Stumbling self-confidence , Lack of professional management

111. Who said, “Management is the creation and maintenance of internal environment in an

enterprise, where individuals working in groups can perform efficiently and effectively towards

the attainment of gr=Koontz & O ‘Donell

112. Management as a discipline does not require any________of practice.=certificate

113. ________is at the core of corporate governance.=trust

114. Financial institutions should maintain a close relationship to seek a seat on the board.=False

115. Wrong medium of communication is a physical barrier.=False

116. One of the internal environment factors that influences management is=Place

117. Services are defined as the art and science of managing=the expectations of others , the

experiences of people , the demands of the customer

118. Name the three important Generic Competitive Strategies.=Overall cost leadership ,

Differential , Focus

119. Delegation and decentralization are closely related to each other.=True

120. It is said "Controlling can not take place in a vacuum", which means there can be no

controlling without previous=planning

121. Morale is the sum total of various physical qualities.=False

122. Direction is a ________ function performed by all the managers at all levels of the

organisation.=managerial

5 | P a g e

123. Principles of effective delegation are:=Train the subordinates , Reward delegation ,

Appropriate reporting system

124. ________, weakness, threats, opportunities are the long form SWOT analysis.=strength

125. To be called an SBU, a business unit must meet specific criteria such as=

126. having a definable group of competitors , having a mission similar to other SBUs , preparing

its own integrated plans

127. Appley L=Management is management of people and not the direction of things, Definition

of Management=Management is management of men, money, machinery, materials and

information, Koontz and O'Donell=Management is the creation and maintenance of internal

environment in an enterprise,Peter Drucker=Management is a multi-purpose organ that

manages a business, manages workers and work

128. ________ are at a minimum where the morale is high.=Grievances

129. the heart of administration is the directing function.=True

130. Empathy is particularly important today as a component of leadership for the

following=rapid pace of globalisation , increasing use of teams , growing need to retain talent

131. Name the flagship companies under the group of "Aditya Birla"=Hindalco , Indo-Gulf

Fertilizers , Birla Corporation

132. Fredrick Winslow Taylor's Mechanism of scientific management includes,=Scientific task

setting , Planning task setting , Standardization of tools

133. Future of Insurance sector would be=new players taking over the market , improved

customer service , strong hold of nationalized players

134. To which practice is the term "corporate governance" given?=Management

135. A senior family member and trusted professional manager acts as what to the business

families scions trained abroad and then return to take over the business.=mentor

136. Govt. services comprise________, defence and social goods.=public administration

137. Unity of command means that employees should receive orders from one superior

only.=True

138. Posture' and Observance' are not included under the 'yogic' exercises=False

139. Management is a creative and________process.=continuous

140. Every manager in an organisation gives direction to his subordinates as a superior and

receives direction as subordinate from his superior.=True

141. The features of art is as follows=skill , knowledge , creativity

142. Science as a discipline has the following features=body of organized knowledge , establishes

cause and effect relationship

143. Management is conditional=False

144. Who formulated the l4 Principles of Management?=Henry Fayol

6 | P a g e

145. Some of the popular forecasts are=demand forecast , sales forecastDrucker emphasized an

MBO philosophy for self-help=False

146. Control=Standard, Measurement=Performance, Motivating=Employees, Deviations=Action,

Flexible=Design

147. What does control set up for the organization?=Standards

148. Necessary rigidity is required in the control design.=False

149. Control has to be flexible.=True

150. Control helps management in knowing which department needs less attention.=False

151. By creating independent units what can be done to the need for coordination?=Reduced

152. What does coordination do to corporate and individual goals?=Harmonizes

153. Under planning targets of each department need not be compared with targets of all other

departments.=False

154. The different leadership styles are=Autocratic , democratic , laissez – faire

155. Some of the traits of leaderships are as follows=emotional stability , communication skill ,

knowledge of human relations

156. Under hard boiled type of autocratic leadership, the employees tend to become=qresentful ,

uarrelsome

157. Which need includes the basic human needs of food, clothing and shelter?=Physiological

needs

158. Some of the general motivators are=job security , freedom at workplace , interesting work

159. Many organizational problems have their root cause in what?=Misunderstandings

160. The different types of psychological barriers to communication will be=ego , status

consciousness , closed mind

161. The functional management challenges in service sector are=human resource , marketing

and advertising , finance and taxation

162. What proportion is the organized sector of the retail market?=2 %

163. Mass activities have started in modern times .=False

164. Corporate Governance is the term given to which practices?=Management

165. What is an independent business with a coherent set of products, strategies, and objectives,

called=Strategic Business Unit

166. EQ was first brought to attention by Benott Simon .=False

167. Tatas=Indian Hotels,Nambiars=BPL, Nulsi Wadia=Bombay Dyeing, Azeem Premji=Wipro,

Singhanias=Raymonds

168. What is the role of management consultants?=All of these

169. ________ is a scientific process of looking ________, which is based on past

performance=Forecasting,forward

170. ________ is crucial to an organisaton’s ________.=Directing,success

7 | P a g e

171. Control through the ________ information will enable proper ________ of

plans.=feedback,implementation

172. Theory Y assumes that people will exercise self-________ and control towards achieving

________ they are committed to.=direction,objectives

173. The higher the ________ level of the employee, the lower the ________

satisfaction.=educational,,job

174. _______ is concerned with what is Good and right for ________.=Ethics,society

175. Make sure to follow the proper ________ in reporting the ________.=

176. Guidelines,wrongdoing

177. An ________ is a Group of related ________=SBU,businesses

178. Emotional ________ is the Realization to ________.=intelligence,

179. sense

180. The aspects of corporate governance are=attracting public attention , indispensable , trust

181. With ________ and government regulations, moving ahead requires ________ like Joint

Ventures=globalization,strategies

182. Organizations where people continually expand their ________ to create results are called

________=capacityLearning organizations

183. Which among the following are the functions of board of directors?=All of the above

184. The best leader is someone who is?=Cool

185. Life Insurance Corporation was nationalized in 1956 by merging how many private

insurance companies?==245

186. ________ offer a definite ________ to the planning process.=Rules

187. direction

188. To avoid order and clarity there should be unity of command.=False

189. Companies seeking to improve have taken a plethora of initiatives such as ________ and

________=TQM, BPR

190. What has led to the stumbling of Indian companies?=Self-confidence

191. ________ divide work into specialized ________.=Managers,functions

192. The internal environment factors that influence management are=

193. labour , machines , place

194. Co-ordination must be visualized from which stage of planning and policymaking?=Early

195. Management consultants do not assist implementation.=False

196. ________ management includes ________ of tools and equipments.=Scientific,Standardization

197. A ________ faced by the retail business is the ________ aspect.=challenge,cultural

198. ________ should ________ its resources in key areas=SBU,Manage

199. Frederick W. Taylor was born before Henry Fayol=False

200. Without an efficient what can, direction not be fully effective?=Control

8 | P a g e

201. Various areas of operations in Event Management are=celebrity mangement , high profile

weddings, birthday parties , concerts

202. A responsible leader does not limit=discussions , development of alternatives , interactions

203. Achieving one’s potential is what type of need?=Self-actualization_

204. _______ involves the setting of ________ which will have to prevail in the

Organization=Objectives,standards

205. What is the meaning of no physical transfer of goods in Service?=Intangibility

206. Whose success story has taught us a lesson?=Japan, Which King insisted upon setting the

goals?=Akbar, Who mentioned that everybody has a divine power to face challenges?

=Vivekananda, Who was the mentor of Chandragupta Maurya?=Kautilya, Who popularize

Transcendental Meditation?=Maharishi

207. Direction should not be a very continuous activity.=False

208. Delegation of authority does not allow subordinate to develop=False

209. Who is called “the Father of Modern Management Theory”?=Henry Fayol

210. Direction helps facilitate what in the organization?=Change

211. ________ corporate governance is ________ to resilient and vibrant capital

markets.=Strong,indispensable

212. EQ refers to the qualities=That mark the people who excel in real life., Science is proving

that EQ more than IQ=Underpins many of the best decisions., Emotional distress shrinks

working memory=And so diminishes the ability to think clearly., self-motivation requires a high

level of optimism=And persistence despite rejection.,Empathy involves reading unstated

emotional cues=Being able to sense what others are feeling

213. Due to liberalization the changes that has taken place can be summarized as=competition ,

pressure on prices , market revolution

214. Corporate governance should aim at better ________, ________ and

accountability.=transparency, ethics

215. Economic considerations do not affect the choice of span.=False

216. ________ can be viewed as an extension of ________.= Decentralization, delegation

217. ________ can defined as the ________ of what is good and right for business.=Business

Ethics,study

218. Where is the attack on business families coming from?=Transnationals

219. The old control techniques which were used through years are=unity of policies , break-

even analysis , budgetary control

220. Steps that a whistle blower should take into consideration=stick to facts , consult lawyer ,

determine the type of wrong

221. Budgetary control involves budgets such as=sales , production , cash

222. Event management is a modern activity.=True

9 | P a g e

223. Which among the following are barriers to communication?=Noise, time and distance ,

Semantic barriers , Wrong Medium

224. What is concerned for the good and right for the society?=Ethics

225. The important characteristics of direction are=helps utilize capabilities , initiates action ,

irreplaceable task

226. Principles of effective communication would be=clear in use of language , attentive listening

, use of right medium

227. The objective of paternalistic leadership to help, guide, protect followers.=

228. TRUE

229. The channels through which corporate governance may bear on performance

are=managerial incentives , disciplining , corporate restructuring

230. Essentials of a good plan are=must be continuous , should be time bound , must motivate

people

231. Organizing=…Process, Philosophy=…Management,Exception=…Principle, Control=…Span,

Delegation=…. Degree

232. The extent of decentralization depends of which factor ?=Costliness

233. Who said, direction is telling people what to do?=Dale

234. What is essential for an order is to be carried out effectively?=Acceptance

235. Direction helps integrate whose efforts?=Individual

236. Some of the important techniques of coordination are=hierarchy , effective communication ,

indoctrination

237. One needs to se e the big picture.=True

238. The 3-needs theory is about motivators in an organization.=True

239. Service sector has expanded because of explosion in information technology.=True

240. Franchisee stores can be further categorized into=apparel stores , jewellery stores ,

footwear stores

241. What is event management?=Interactive advertising

242. What is the core of corporate governance?=Trust

243. There are five channels through which corporate governance may bear.=True

244. Key ethical principles include the following=fulfilling commitments , caring and compassion

, being accountable for decision

245. Unethical acts are results of the following factors=unawareness and insensitivity to issue ,

faulty reasoning , selfishness

246. An SBU is a relatively independent business unit.=True

247. Learning organizations must develop a capacity for fast-paced innovation and learn to love

what?=Change

10 | P a g e

248. The different disciplines mentioned in the fifth discipline fieldbook by Peter Sange

are=personal mastery , mental models , shared vision

249. Who mentioned that everyone has a divine power to face the challenges?=

250. Vivekananda

251. Human beings are classified under different mental conditions such as=restless

equilibrium , imperfect equilibrium , perfect equilibrium

252. Successful consultants should promote their consultancy through what?=Network

253. Decentralization would not be preferred in large-sized units.=False

254. Planning ________ risk factors and ________ waste=anticipates, eliminates

255. The need for co-ordination is felt to ________ the ________ of an

organization=integrate,activities

256. ________ motivating, supervising, directing, guiding of employees, are ________ of

control.=Leading.elements

257. ________ maintains the ________ between ends and means, outputs and

efforts.=Control,Equilibrium

258. ________ leader believes in helping, ________, protecting, and keeping followers happy?

=Paternalistic,guiding

259. Theory X assumes People must be ________ or controlled to do work to achieve

________=coerced,objectives

260. Morale generally ________ to esprit de ________.=refers,corps

261. ________ services comprise of social and personal services and ________.=Consumer,hotels

262. Indian ________ must keep in mind that Indians enjoy ________ for options.=retailers,scouting

263. An objective of corporate governance is ________ of ________ value.=enhancement,shareholder

264. ________ is ________ management does=management,what

265. Corporate governance may bear on performance through which of the following?=All of

these

266. The tools and techniques used in the learning organizations are=creativity, brainstorming ,

observing outcomes , reframing knowledge

267. Collective learning requires skills for sharing information and knowledge, the key skills

mentioned are=listening and observing , holistic perspective , coping with challenge and

uncertainty

268. The Indian customer likes to be served:=All of these

269. One of the causes of low morale would be=No delegation of authority

270. An SBU is an independent business with a coherent set of=products , competitors ,

objectives

271. In management process, the most misinterpreted word is ________.=Organizing

272. Name the flagship companies under the Business family "Munjals"=

11 | P a g e

273. Hero Honda , Hero Cycles

274. The main strategies adopted by business families for growth are=Raising their capital ,

Appoint professional manager , Technology upgradation

275. Select the guidelines for effective decision making.=Adopt a diagnostic approach to decision

making , Involve subordinates in decision making process , Evaluate the results

276. Audit is an effective tool of corporate governance and can act/enable=self-regulation

277. Which among the following is an event management company?=Planet E

278. Some managements who are very much intimated by consulting firms, what are they likely

to loose=Confidence

279. Motivating a worker is to create a need and what else on the part of a worker to better his

present performance.=Desire

280. Management is multidisciplinary, it includes knowledge/ information from=economics ,

maths , psychology

281. The purpose of control is not to appraise current and completed action but to provide a

basis for regulating future activities.=False

282. Business ethics can be defined as the study of what is________for the business.=good and

right

283. To solve the HR issues, one of the remedy is to emphasis on overall ________ development

through training and exposure.=Personality

284. Corporatization of the service sector is essentially=professionally managed services

285. With liberalization markets are undergoing fundamental changes including ________ and

pressure on prices.=competition

286. One of the external factors that influence management is=Legal

287. Management as a discipline is the function of________.=creativity

288. Decreased productivity is a cost of low IQ.=False

289. A rule governing Indian companies states that policy holder's funds must be________only in

India.=invested

290. The financial structure is not one of the five channels of corporate governance.=False

291. Goals=It is a dream with a deadline and articulates the long-term goals of the

enterprise.,MBO=More specific, financial, non-financial issues reached with a stretch. ,Mission=

The philosophy that emphasizes self-control and self direction, Vision=The basically indicate

the purpose of business

292. A set of actions that you start with and must maintain is also called as ________.Strategy

293. Being more attuned to the feelings of those you work with is a benefit of

________.==Emotional Quotient

294. The 7 S Framework first appeared in 'The Art of Japanese management' by Richard Pascale

and Anthony Athos in 1981.=True

12 | P a g e

295. What does decoding mean ?=Message interpretation

296. Some tips for improving written communication would be=Avoid unnecessary words , Use

simple words and phrases , Use short and familiar words

297. Under pre-requisites of planning performance budgeting is meaningful without

control.=False

298. The products that are grouped under strategic business units share common factors,

like==underlying technology , the market , the skill

299. What is the fundamental tool employed by managers in directing their subordinates ?

=Order

300. MBO method has been evolved by Peter Drucker (1955).=True

301. Control techniques affect the degree of decentralization.=True

302. The term ________ refers to a specific administrative directive prescribing the sequential

manner in which a repetitive activity is to be initiated and completed in a goal - oriented

manner.=procedure

303. Whose feelings and difficulties should the manager know for direction to become effective ?

=Subordinates

304. In delegation a superior transfer some duties and responsibilities to his subordinates.=False

305. Under the disadvantages of strategic business units what is that which is difficult to

maintain in its uniformity?=Corporate image

306. What did chanakya write ?=Arthashastra

307. How many forces of competition are there according to Michael E. Porter?=Five

308. Producer services are trade,________communication and financial services.=transport

309. The various tools for corporate governance are=audit , professionalism , proper functioning

of the board

310. Economic consideration do not affect the choice of span.=False

311. To become a successful consultant, name the skill required=negotiation

312. ________ says you are the product of your past and you are bound by past activities.=Law of

destiny

313. To establish contact with the creator ________ helps us to transfer our minds and reach at the

goal.=Yogic processes, social norms and values

314. The defination of decision involves following characteristics=Involves Rationality , Involves

Commitment , Involves Mental Process

315. Name the need under the level of hierarchy which has the highest potency and a person

who lacks basic necessities of life will primarily be motivated by such needs=physiological

316. ________ is effective only in big organizations.=Decentralization

317. The concept of corporate governance has been attracting________in India.=public attention

318. Name one of the disadvantages of strategic business units=Distortion of information

13 | P a g e

319. Maharishi Institute of Management has ________ centres in India and abroad.==18

320. Under McKinsey's 7 S model, the soft S's are:=Style , Staff , Skills

321. The factors measuring the morale of the workers and ascertain whether it is increasing or

diminishing can be listed as==Absenteeism , No. of accidents , Grievances

322. The Indian retail sector is behind Taiwan although its retail industry is estimated to be

around $40 billion only, this is because of its==81%

323. Knowledge based decision-making.=Instead of intuition, Professional managers may have

only salary-stake= of accountability of Performance, Management can be applied

everywhere=Management is universal, Management is dynamic=Changes as per time,Manager

does not require any specific qualification=Anybody can become a manager,

324. The general management challenges faced by the service sector are=Communicating the

concept , Differentiating factors , Revenue model

325. ________ provide all types of help required to make the business more efficient and

profitable.=Consultants

326. The key management processes in the learning organizations would be=

327. competitor analysis , performance measurement , capability planning

328. Management is said to be the combination of three factors, arts, science and the third

is=profession

329. Taj Mahal are living symbols of 'creation and result of management practices'.=True

330. Ethics of statute tries to explore the traits which help the person to lead a life that is

satisfying from an ethical point of view.=False

331. Philosophy of scientific management=Development of each man to his capacity and ability,

Six industrial activities=-Technical, commercial, financial, accounting, security management,

Five management functions=Planning, organizing, commanding, co-ordination, control, Four

supervisors at implementation department=Gang boss, speed boss, repair boss, inspector

332. Whose behavior does control guide and integrate?=Employees

333. What is the keynote of Indian thought?=Balance

334. One of the popular forecasts is?=Demand

335. Few of the ethical concepts are stated as under=ethical subjectivism , ethical relativism

336. It is agreed that control is vital to an organization due to the following reasons=positive

impact , detection of weaknesses , proper implementation of plans

337. Internal coordination will be coordination between=branch offices , workers and

managers , coordination with employees of same dept.

338. Challenge faced by the retail business=Looking beyond price, Brands are no longer

products=They are associated with life styles and people’s aspirations, Obstacle to retail

development in India=Expensive supply chains

14 | P a g e

339. , A favorable factor which will help the further development of retail sector in

India=Awareness being created by satellite TV channels about global products., An average

Indian buying habit=Prefer to pay in cash

340. In the insurance sector the rules governing the foreign companies=26% equity participation

, can affect only special resolutions , cannot appoint majority directors on the co. board

341. Sniffing=Flavor, De merger=Downsizing,Consultants=Advisors, Mergers=Acquisitions,

Trendy=Glamorous

342. A consultant should have ________ of travel ________ the globe.=

343. tenacity,across

344. ________ the insurance ________ and forecasting Insurable population is

must.=Planning,product

345. ________ is a ________ process=Management,continuous

346. The products that are grouped under SBU share a common=underlying technology ,

market , skill

347. What requires a high level of optimism and persistence despite rejection?= Self Motivation

348. Strong corporate governance is indispensable to resilient and vibrant capital markets.=True

349. The service may or may not be tied to which type of good?=Physical

350. Organization is like an ________ influenced by ________-building process.=individual,image

351. 50.The last few years have shown a ________ of film ________ shows.= opportunities, celebrity

352. Product differentiation is not a barrier to entry.=False

353. There has been an increased ________ on ________.=reliance, consultants

354. The different A’s of the service sector are=acceptability , awareness , availability

355. Management exists only at the top levels of the organization.=False

356. In the Needs- satisfaction chain, every ________ is a ________=step

357. ,Motivator

358. Organization is a set-up of what?=Relationships

359. Problem Perception=Bounded Rationality, Benefits=Weaknesses, Takeover=Turnaround,

Budgets=Strategies,Policies=Rules

360. Business families have adapted themselves to the new realities such as=

361. customer relationship management , reliable after sales service , new product launch

362. The Indian customers has been shying away from large stores and supermarket chains due

to=poverty and low literacy rates , expensive supply chains , low per capita income , low taxes

363. India never had its own management practice.=False

364. The need for co-ordination is created when managers do what to specialized activities?

=Divide

365. Self-motivation requires a ________ level of ________.=High,

366. optimism

15 | P a g e

367. The bureaucratic type of leadership is normally criticized for=nepotism , delays

368. The various problems faced by event management industries are=entertainment tax rates ,

large no. of permissions required , service taxes

369. Indian business families have focused more on their areas of core competence.=False

370. Henry P. Towne outlined the Importance of ________ as a ________=

371. management,science

372. Components of planning would include=objectives , budgets , procedures

373. According to Sehznick, “ the major task of a leader is not only to make a policy, but to build

it into organization’s what?”=Corporate Culture

374. Direction is also done by top and middle level managers.=True

375. What does the insurance company compensate, when an event insured against occurs?

=Losses

376. Who is the Father of Competitive Strategy?=Michael E. Porter

377. Greater co-ordination is not needed in sequential rather than pooled

interdependence.=False

378. ________ is telling ________ what to do.=Direction, people

379. Control highlights omissions if any.=And makes it possible to take Corrective measures.,

Control is related to the future.=though it lives in the present., Changes can be anticipated=via

information collected., Control gives the correct picture=of the nature of corrective action to be

taken.

380. Organisational morale is basically the individual mental condition.=False

381. ________ is a systematic and knowledge of ________ and living.= Vedanta, Life

382. Who propounded theory X and theory Y?=McGregor

383. Service sector has expanded relentlessly in the past decade due to related events in the

1990’s=explosion of information tech. , slow growth of manufacturing industry , virtual

stagnation in agriculture

384. Actuary ________ and deciding of a specific ________ is the biggest problem.=science, premium

385. If you want it done right, do it yourself, is a fallacy=True

386. Self-________ matters a lot to ________=regulation,Leaders

387. Some of the major strategies adopted by business families for their survival and growth

are=appointment of professional mangers , joint ventures and tie-ups , technology up gradation

388. For most hi-tech service industries, the two ingredients are:=Only a and c

389. Which of the following is a necessary by product of good managerial directing ?=Co-

ordination

390. Functional authority works only when,=Assignment is clarified , The subordinates are

allowed to participate , Feedback control is established

391. Limitation of control are=external factors , fixing of responsibility , variation and its causes

16 | P a g e

392. How many billion dollars is our Retailing sector estimated to be?=$ 180 billion

393. Motivation of subordinates to meet the expectations of the manager is a feature of

direction.=False

394. Name the tactics used in the intensity of rivalry amongst existing competitors.=Price

competition , Advertising battles , Product introduction

395. Which concept of ethics tries to explore the traits which help a person to lead a life that is

satisfying from an ethical point of view?=Ethics of Virtue

396. What is the challenge insurance will face like any other service sector?=Branding

397. Vision without mission is incomplete and mission without vision is meaningless.=True

398. Different rates are levied by different states for ________ tax.=entertainment

399. Name the group of related businesses that can be taken for the sake of strategic planning,

distinct from the rest of the businesses=strategic business units

400. Advantage of delegation of authority results in prompt _=Decision-making

401. Principle of effective delegation=To believe in feedback, interaction and result orientation.,

High degree of delegation=The task is specified to a subordinate and is told to report back with

results, Functional authority=

402. This is clarifying the assignment, which is delegated to a department., Need for

delegation=Superior needs to concentrate on important and vital issues.

403. Span of control is also referred to as the span of ________.=Supervision

404. One of the merits of ________ is that it recognizes importance of various individual needs and

motivation, and yields a contingency model.=Vroom's theory

405. ________means that private and foreign investors can participate in the Indian Insurance

Sector.=Liberalization

406. Chesterd Bernard developed a theory of organization and ________ functions.=Executive

407. Unit of command=This means that employees should receive orders from one superior only,

Scalar chain=Chain of superiors from the highest to the lowest ranks, Equity=Loyalty, devotion

on the part of managers should be there when dealing with subordinates, Esprit De Corps=In

union there is strength'

408. The main role of management consultant to the organisation is to

provide=Recommendations

409. The potential external opportunities faced by an organization are=additional customer

groups , faster market groups , falling trade barriers

410. The service sector has grown because of reasons mentioned below= tendency of

distributing specialized knowledge and technology capital for labour in the manufacturing

industry , technology no longer gives a competitive edge to manufacturing activities in the

global scenario , as income increases, consumer demands for services increase faster than those

for goods

17 | P a g e

411. Actuary is one who specializes in the________of insurance.=mathematics

412. One of the oldest technique of checking performance is the personal observation.=True

413. In the complex new liberalized economy business families face common problems such

as=Unproductive labour , Falling share value , Transnational attach

414. What articulates the long-term goals of an enterprise ?=Vission Statement

415. You should never measure the process and develop tools that will measure your

progress.=False

416. Many families were running the business with a law ________ stake of 15% to 20%.=Capital

417. Direction initiates at the bottom level in the organisation and follows to top through the

hierarchy.=False

418. High morale is likely to be associated with superior motivation and low morale with ________,

and a lack of drive.=frustration

419. Research indicates that the limbic system learns best through=motivation , extended

practice , feedback

420. Advantages of learning organizations should be=Free exchange and flow of information ,

Commitment to learning, personal development , Climate of openness and trust

421. What type of industry is consulting-=Knowledge

422. Which Indian pharma company has recently started an SBU?=Ranbaxy

423. ________is a tool for corporate governance.=communication

424. What does control maintain between output and effort?=Equilibrium

425. Horizontal co-ordination takes place sideways.=True

426. Who is the father of the three-needs theory?=McClelland,Who discovered the Expectancy

theory?=Vroom,What is a basic need?= Food, What is an esteem need?= Self-esteem, Who

propounded Theory X?=McGregor

427. The non-financial type of motivators would be=encouragement , freedom , recognition

428. New companies feel that________is the most appropriate type of alliance.=Joint-venture

429. What is that the consultant must be able to recognise about the client's future needs ?

=Vision

430. Learning organizations are adaptive to their_environment=external

431. Vipassana=Meditation, Visionary=Missionary, Knowledge Worker= Wisdom Worker,

Tamas=Rajas, Karma=Destiny

432. Event ________ has various ________ opportunities.=

433. management,Career

434. Fedrick Winslow Taylor’s Mechanism of Scientific Management includes=

435. scientific task setting , planning the task , standardization of tools and equipments

436. ________ is the result of human limitation to the span of management.=

437. Delegation

18 | P a g e

438. Learning organizations must possess what type of culture?=Learning

439. Some of the external factors that limit control are=govt. policies , market changes , economic

changes

440. Service denotes physical transfer of goods.=False

441. For effective control, different departments should have uniform systems of control.=False

442. As organizations increase their products, market diversity etc, for what type of people does

the demand increase?=General Managers

443. The objective in corporate governance are=shareholders value maximization , growth ,

stability

444. Name the department which plays a major role in developing a learning organization=MIS

445. Communication barriers in the international environment are=Loss by transmission , Loss

by poor retention , Poor listening

446. What criterion is that which the SBU must meet which is neither too large nor too small?

=Proper size

447. Individuals have different ________ of management categories such as democratic, ________,

bureaucratic, etc.=styles,autocratic

448. How many event management companies are there in Pune?=215

449. Developing effective control is one of the weaknesses of MBO=False

450. The summary of important trends in retailing are=market concentration , global players vs.

local players , non store retailing

451. Who is the father of Intelligence Quotient ?=Alfred Bennet

452. Research into the average Indian buying habits have brought about the following facts=they

prefer to pay in cash , they like to touch and feel the merchandise , they want attention to be

given to all members of their group

453. In the insurance sector the rules governing Indian companies are=min. paid up capital of Rs.

1 billion , domestic player cannot be subsidiary of foreign co. , no dealing in non-insurance and

non-life as single entity

454. Development of the retail sector requires a slow change in our mindset.=True

455. Succession planning is not a function of the Board of Directors.=False

456. The following are the elements of control=authority and knowledge , guidance and direction

, constraint and restraint

457. Which type of strategies do professional managers help organizations in chalking out?

=corporate

458. Deontological ethics believe that mature persons have inadequate capacity to reason.=False

459. Name the leading ad agencies in India that have a separate event section.=

460. Vigennet , Ogilvy , Mathers

19 | P a g e

461. What would be the percentage of equity participation under the rules governing foreign

companies?=0.26

462. Frederic W.Taylor's middle name is ________.=Winslow

463. The various tools employed by the companies to improve and sustain employee

morale=building of responsibility , rotation of jobs , job enrichment

464. Potential external opportunities=Complacency among rival firms, BPR= Business process

reengineering, TQM= Total quality management, Potential internal strengths=A distinctive

competence

465. Some of the management functions mentioned by Henry Fayol are :=Planning , Control , Co-

ordination

466. Demand forecast is one of the popular forecasts.=True

467. In which type of income class, does the insurance sector have to face the challenge of

making insurance a buying priority?=lower-middle

468. The different kinds of relationships for selecting the span of control would be :==One to

one , Cross relationship , Direct group

469. The fundamental objective of corporate governance is essentially= enhancement of long

term shareholder value

470. Policy is supposed to be immutable, unchanging and eternal.=True

471. Under principle of effective communication what should be fully understood by all

concerned.=tasks , policies , responsibilities

472. One of the popular forecast is=Demand

473. Kautilya=Conception of administration and management, Swami Vivekananda=Political,

Social and Economic Management of state, Samartha Ramdas= Setting goals and accomplishing

it.,King Akbar= Creator of social progress and prosperity

474. Costliness of the ________ is the overriding factor determining the extent of

decentralization.=Decision

475. What is essential for the management to get things done in the organization?=Delegation

476. Indian companies because of confused status have lacked self-confidence.=True

477. Charles Babbage built the first prototype of modern ____=Computers

478. Consultants must conduct diagnosis to redefine ________.=Problem

479. Lower level managers need EQ most.=False

480. Some of the limitations of business planning are=Time Consuming , Expensive device ,

Heavy cost of planning

481. Positive motivation makes people willing to do their work in the best way they can and

improve their ________.=performance

482. Good motivation lead to low morale. High morale is the manifestation of a weak or defective

motivating process.=False

20 | P a g e

483. The ________ principle, which is the inherent process in organization through which

authority, the antecedent co-coordinative principle, permeates the entire organized

structure.=Scalar

484. Human thoughts are classified as :-=Inactive , Active , Transactive

485. Which of the options mentioned below would be categorized as a Franchisee store?

=Footwear stores

486. The process of forecasting is based on :-=Future trends , Current analysis , Past performance

487. The characteristics of knowledge worker would be :-=Egoistic , Right conscious

488. Any morale improvement programme of management must embrace the following rules :-

=Encourage initiative , Respect individual , Be fair and just

489. Name the specialization where the economists consider necessary for efficiency in the use

of labour :-=Division of work

490. Objectives' is a wider term and ________ is part and parcel of it.=Mission

491. The non-executive directors on the board of the company should be 50%.=True

492. Who is the 'founder of Human Relation'?=Elton Mayo

493. What should be included in the new governance charter?=Qualified and independent audit

committee

494. Managers should be effective ________ so that they may influence the activities of

subordinates without dissatisfying them.=Leaders

495. The term 'span of control' is also referred to as:-=Span of management , Span of

supervision , Span of authority

496. ________ is practiced like all other managerial functions at all levels of management.=All level

exercise

497. Every person has different ways and means of performing art, similarly, every individual

has different styles of management and these are categorized as :-=Democratic , Autocratic ,

Beaurocratic

498. Who is the father of Intelligence Quotient ?=Alfred Bennet

499. Management requires learning=Art requires knowledge, Science is developed=Over a

period of time, Management as a discipline=Has no centralized rule-making

authority,Management is a multipurpose organ=

500. That manages a business, Management is understood by performance= Management is

what management does

501. Parting with authority means parting with friendship.=False

502. According to Abraham Maslow, human needs can be classified into how many types?=Five

503. ________ organizations have systems, mechanisms and processes in place.=Learning

504. Fear among managers is not a barrier to delegation of authority.=False

21 | P a g e

505. Henry Fayol finds ________ and responsibility to be related, with the latter arising from the

former.=Authority

506. Emotional distress shrinks working memory.=True

507. A new sector has emerged in modern times, known as ________ management.=Event

508. A direct consequence of retailing has taken place due to the emergence of :=Apparel

retailing stores , Pharmaceutical retailing stores , Books, Music and Lifestyle retailing stores

509. What type of skills does management require?=Conceptual , Human relations , Technical

510. Name the books on management written by Peter Drucker :-=Frontiers of Management ,

The practice of management , Management, tasks, responsibility

511. "Measuring Intellectual Capital" is one of the examples of performance measurement.=True

512. Individuals are encouraged to develop ________, to speak out, to challenge actions.=Ideas

513. What is the set-up of an organization?=Relationships

514. Morale is the term usually applied to armed forces during war time and athletics teams. It

refers to team spirit and ________ of people for a common purpose.=Togetherness

515. The essence of control is that it is aimed at results and not necessarily at people as

such.=True

516. Virtuous acts include:-=Honesty , Integrity , Tolerance

517. International artists' performance in India is diminishing in recent times.=False

518. The service sector has not corporatised itself.=False

519. Which segment of event management has the potential to gross the largest in India?=Live

entertainment

520. Few of the management principles given by Henry Fayol are:-=Authority and responsibility ,

Division of work , Discipline

521. Advantages of SBU's are :-=Quick response to environmental changes , Increased focus on

products and market , Facilitating development of General Managers

522. Zurich=Hero group, ING Group=Vyasa Bank, STANDARD LIFE=HDFC, AMP=Sanmar

523. According to Swami Vivekananda people have intuition or sacred power to face difficult

task.=True

524. In the various versus of Gita, there are many practical messages for which level of people in

management?=Leaders , Team leaders

525. The potential external threats faced by an organization are :-=Entry of low cost foreign

players , Adverse demographic changes , Slower market growth

526. How many rules govern Indian and Foreign insurance companies?=12

527. Management as a discipline is the function of ________.=Creativity

528. What require a high level of optimism and persistence despite rejection?=

529. Self-Motivation

530. Henry Fayol was trained as a ________ engineer.=Mining

22 | P a g e

531. To enhance emotional intelligence, ________ must refocus their training to include the limbic

system.=Organisations

532. The strategic factor in social integration is the development and selection of leaders.=True

533. ________ establishes, cause and effect relationship.=Science

534. Business ________ is the calculation of probable events to provide against future.=Forecasting

535. The technique of control is associated with planning, as a part of scientific

management.=True

536. The major books on social and political analysis by Peter Drucker are :-=

537. The future of industrial man , The age of discontinuity , Drucker on Asia

538. Name the various characteristics of science :-=Organized knowledge , Cause and effect

relationship , Predictive power

539. Board members should have an independent sense of judgment.= True Event management

in India is an ancient activity.

540. Organizing is defined in different ways, viz.= Process , Relationship , Corporate citizen

541. Charles Babbage built the first prototype of modern ________.=Computers

542. It is said that 'Delegation is the key to control' and = information is guide to control

543. Which is the technique where the completion of all tasks is checked in the order planned in

the time scheduled is known as= Critical path method

544. Application of general management functions to the insurance sector is= co-ordinating ,

controlling , directing

545. Lower level managers need EQ most.= False

546. Certain important motivational techniques are= Monetary incentives , Job-based techniques

, MBO techniques

547. Future of Insurance sector would be= new players taking over the market , improved

customer service , strong hold of nationalized players

548. Service sector is not=influenced by this system,Functional management

challenges=Management accounting and taxation,Corporatization of services=

Accountants,Reason for expansion of service sector=Failure to sustain an advantage in

manufacturing activities

549. Procedures establish a useful method of doing work and thus it can eliminate friction

between departments. = True

550. Communication forms the link between every individual and between one group and the

other groups, what are the main facts which flow through individuals at various levels.=

concepts, opinions

551. RBI's present report on currency and finance divides the sector into= consumer services ,

Govt. services , producer services

23 | P a g e

552. It is that top leadership fails to teach the MBO philosophy largely because, very often it is

itself not motivated.= True

553. Pursuit of excellence is an ethical principle.= True

554. Delegation is required in which type of organization?= All type of organizations

555. Leading companies in thissector of event management=Whizcraft Entertainment Ltd, Midas

Events,Fountain Head,Problems faced by event management industry=In addition to the

entertainment tax, an event management company is also required to pay service tax, Areas of

operations in event management=Celebrity management, television events, Definition of event

management=Events are the occurrences designed for marketing interests

556. If you don't know what you want to achieve, don't call in the________.= Consultant

557. Who is primarily known for his Time and motion studies?=Frank Gilberth

558. What can act as a self-regulation enabler? = Audit

559. Of which kind of advertising is event a form?= interactive

560. Steps to be taken into consideration while whistle blowing are: = examining your motives ,

verifying and documenting your information , sticking to the facts

561. Few of the benefits of direction are= ensures stability and balance , secures employees co-

operation , facilitates change in organisation

562. A method of grouping the business of a multi-business corporation, which helps in strategic

planning, is ________.= scientific

563. The important point to be noted under the definition of learning organizations is=

Development of collective as well as individual learning

564. The Internal environmental factor that influence management are Place,

Labour,machines,Money

565. Any discipline to be called as profession must fulfill the following conditions = requires

definite period of learning , centralized rule making authority , enforceable code of conduct

566. Revenue model is a challenge in the service sector.= True

567. The contribution of the service sector to GDP has been less than proportionate to=

employment

568. The scope for retailing in India is great as it is dominated by the________.= unorganized sector

569. Which of the following is not an area of operation of event management?= banking

570. Foreign insurance companies can appoint majority directors on the company board.= False

571. Intelligence quotient is the measurement of one's ?= Intelligence

572. Decreased productivity is a cost of low IQ.= false

573. The experts who dealt in Behavioral Sciences are := Max Weber , Vilfredo Pareto , Elton

Mayo

574. W.Edward Deming introduced quality control in Japan.= true

575. The purpose of life is to raise from ________ to rajas= Tamas

24 | P a g e

576. It is said that waking and dream world are both illusions, according to vedanta world as

________.= Maya Mithya

577. Under the role of management consultant, consultant acts as a= Motivator , Leader ,

Counselor

578. Planning is based on future conditions which are dynamic, hence it is said to be= Flexible

579. Maintaining discipline and ________ those who perform properly, is an element of direction.=

controlling

580. Managerial function of control is the ________ and correction of performance of various

activities.= measurement

581. Which modern trend calls for systematic attempt at controlling ?= Decentralisation

582. "Control maintains the equilibrium between ends and means, output and efforts' by

according to = Peter Drucker

583. Management has been defined as the creation and direction of the internal environment in

an enterprise= False

584. Corporate governance aims at= better transparency , ethics , accountability

585. To which environment is learning environment adaptive? = External

586. Which famous management consultancy first adopted the 7 S model?= McKinsey & Co.

587. Which law states that 'you get what you deserve and not what you desire'= Law of destiny

588. ________ degree of delegation is that in which a superior states a particular task to his

subordinates and tells them to investigate on that task and report back.= Low

589. Organization as an establishment is considered as the ________ aspect of an enterprise.=

Physical

590. An organization consists of individuals in which their formal roles and structural positions

bring them closer.= True

591. Decentralization = It is viewed as an extension of delegation,Organizing= It is considered as

a process, or any activity,Delegation= This means to give, offer, confer and allot a major part to

subordinates,Span of management = It is based on the manager of average ability

592. Organization as an establishment = This is regarded as the physical aspect of an

enterprise,Organization as a corporate citizen = This is regarded as the social aspect of an

organization, Organization as a relationship = This is more related with the formal and informal

relationships, Organization as a structure of authority = This is created out of responsibility and

accountability structure

593. Who said, 'Direction is telling people what to do and seeing that they do it to

594. the best of their ability'. = Dale

595. ________ behaviour is obtained when there is a one-way transmission of orders from superior

to subordinates. = Linear

25 | P a g e

596. The meaning and purpose of control is= knowing exactly what work is to be done , knowing

that the work has been done or being done , knowing immediately of any delays, hold ups

597. The larger the organisation, the more easier is the control process with respect

598. to overall results.= False

599. Under the kinds of motivation, employees are different individually yet, they all want the

following things from the job.= Job security , Congenial associates , Fair wages

600. The negative type of motivators will include= Fear , Force , Reprimands

601. Management is just a list of functions.= False

602. Science has no predictive power= False

603. Professional management signifies separation of ownership and management.= True

604. Selective Perception = In communication this means that they hear what they want to hear

and ignore other information, Semantic Distortion =This type of communication is said to be

deliberate or accidental ,Secrecy =There is a large amount of information which is withheld bec'

it will cause jealousy, Oral Communication= Frequently used by supervisors at the shop floor

and by middle level managers

605. Service sector has grown because of________.= contracting

606. The various departments that an event management company will have are= creative ,

production , client servicing

607. The channels through which corporate governance may bear on performance are activated

through several structural and institutional factors as follows= legal, political and regulatory

environment , financial structure of corporation ,structure and functioning of co

608. Name the growing developer and publisher software created by SBU's to handle product

development for each of the segments like child, youth entertainment etc.= Mindscape

609. People with high EQ understand people's which factor ?= Expectations

610. EQ is born largely in the neurotransmitters if the brains limbic system that governs =

drives , impulses , feelings

611. Which is the second factor of the 7S model?= Structure

612. India should borrow management skill from other countries but one should never borrow

the use of the mechanical arts and applied sciences -= False

613. Gita has nothing to do with leadership in management= False

614. What is lacking in Indian business companies management ?= Professionalism

615. Business families have started spending more on research and development.= True

616. What is indispensable to accurate internal budgeting and to setting financial and expansion

policies.= Sales forecasting

617. The steps included in the process of MBO are= Preliminary setting of goals at the top ,

Clarification of organisational goals , Recycling of objectives

618. Span of management is normally related to organization structure.= True

26 | P a g e

619. Control, like other elements of management process has to be ________ and not an emergency

operation= continuous

620. In an organisation the reports that are in the form of graphs, tables etc, are called ________=

statistical reports

621. This is a type of motivational technique training given to the groups of managers

themselves so that they may behave with and motivate their subordinates better.= Sensitivity

training

622. Theory X =Both men and boss participate and jointly determine each individual's major

areas of responsibility ,Theory Y =People do not have ambitions and they try to shirk

responsibility ,MBO= technique Autocratic, democratic styles of leadership have their own

implications for employee motivation. Leadership Technique =The average human beings,

under proper conditions, do not shirk responsibility.

623. Science as a discipline has the following features= body of organized knowledge ,

establishes cause and effect relationship

624. What hampers organisational communication ?= Barrier

625. The lack of communication leads to= information gap , disintegration , deviation from

performance

626. ________ with sympathy can reduce some of the daily frustrations in organised life and result

in better communication. = Listening

627. Services need support functions to assist its operation, they are = transport, telecom, power

628. What is one of the most significant inhibitors in customer preference while purchasing

perishable items in retail?= proximity of markets

629. An Indian consumer is= one of the most diverse and demanding

630. State Bank of India has collaborated with which foreign insurance company?= Cardiff

631. Which ethical concept argues/emphasizes that all mature persons have adequate capacity

to reason and that ethical rules can be desired from such reasons?=

632. Unethical acts are a result of________.= Unawareness and insensitivity to issues

633. Loyalty to the________should occupy the place before loyalty to the organization. = country

634. Peter Drucker is an expert on := Japanese art , History of technology , History of American

statesman

635. Peter Durcker's classic book is known as 'The ________ of management'.= Practice

636. Samartha Ramdas contributed to the conception of administration and management= True

637. One of the fears family owned businesses fear is the successful planning to the get the right

person after the business ________.= Pioneer

638. As Koonfz comments, ________ is deciding in advance what to do, how to do it and who is to

do it.= Planning

639. Features of direction would be= Pervasive function , Communication , Continuous process

27 | P a g e

640. David McClelland identified three motives which compare with Maslow's higher ranking

motives; please name the missing motive. 1. Affiliation - Social, 2. Power-Esteem 3. Achievement

- =Self-actualisation

641. Worker's Desires= It includes affection belongings, acceptance, friendship Basic human

need of food, clothing and shelter,Management Desires =Safe, healthy working conditions

economic security Lowest cost per unit, Intelligent initiative,Esteem Lowest cost per unit,

Intelligent initiative Self-respect, status recognition from others, Social or Affiliation =Basic

human need of food, clothing and

642. This is one of the good control system where the system should confirm to the nature and

needs of the activity or position sought to be controlled = Suitability

643. Decision-making =These are the first step leading to the attainment of

objectives. ,Forecasting =These are the goals established towards which the organisation

activities are directed ,Planning= These are specific required action or non-actions, allowing no

discretion ,Objectives= These are tomorrow's expectation, based on yesterday's achievements

and today's plans.

644. According to Theory Y, people lack self-motivation and require to be externally controlled

and closely supervised in order to get the maximum output for them = False

645. The names of the experts who have given recent contribution to management are:= William

Ouchi , W.Edward Deming , Peter F.Drucker

646. Correction of deviations is the point at which control can be seen as a part of the whole

system of management and can be related to other managerial functions.= True

647. The service sector has expanded relentlessly in the past decades. Which of the following

events gave it pre-eminence?= explosion of information technology

648. The qualities that matter for International teamwork are, = Mutual respect , Sense of time ,

Team spirit

649. It is said that always lines of communication should be open.= True

650. Service sector in India dominates half of our national income.= True

651. The structure of consumer demand in India is like an iceberg". What is therationale behind

this statement? = we see only parts of ready potential on the surface

652. What is the authority for the SBU which is delegated to each person heading it, and can

adapt quickly to any environmental change?= Decision-making

653. There are ________ forces of competition.= Five

654. Definition of Management=Management is management of men, money, machinery,

materials and information,Koontz and O'Donell =Management is the creation and maintenance

of internal environment in an enterprise,Peter Drucker =Management is a multipurpose organ

that manages a business, manages workers and work, Appley L= Management is management of

people and not the direction of THINGS

28 | P a g e

655. Objectives can be classified as= On the basis of time , On the basis of functions , On the basis

of levels

656. Good competitive skills are a potential external opportunity of learning organizations=

False

657. Fast food chains are not a corporatised service.= False

658. Planning is mainly concerned with looking ahead in the future, what is it that provides the

necessary raw material for correct planning ?= Forecasting

659. According to Dr. Chakraborty's in his model II, headvocates and gives preference to=

Wisdom worker

660. According to Urwick, features of good plan is that which is sample , balanced , flexible

661. ________ thinks that all knowledge is not subjective andhe is self-conceit to possess it. =

Knowledge WORKER.

662. ________ helps in adjusting to uncertainties in assessing work situations and the effective

delivery of services even under worst condition.= Malleability

663. This is one of the method of checking performance where many business executives insist

on making frequent visits to their plants so that they can see for themselves for real state of

affairs= Personal observation

664. Companies like Godrej, Infosys are arranging which sessions for their employees = Yoga

665. At which levels of the organization does management exist?= Top-level

666. Philosophy of scientific management says that science is not a rule of ____= Thumb

667. The components of competitive analysis are := Future goals , Current strategy , Capabilities

668. Human thoughts are classified under Tamas Rajas and Hettwa= False

669. Ethical concepts include:= Ethical subjectivism , Consequentialism , Ethics of Virtue

670. Henry Fayol was born in England.= False

671. What is proving that it is EQ more than IQ that underpins many of the best decisions. =

Science

672. It is said that, 'Don't follow practices of delegation on ________'.= Paper

673. What are the common challenges faced by the retail business?= Special mindset to develop

special strategies , Coping with the change

674. Robert Owen was a railroad builder in America.= False

675. How many channels are there through which corporate governance may bear on

performance?= five

676. The code of conduct for a profession should be= Enforceable

677. The issues of insider trading can be dealt with by keeping a principle of= Disclosed or desist

678. Name the factors governing the span of management.= Ability of the manager , Ability of the

employees , Geographic location

29 | P a g e

679. The different components of EQ would be= Self-awareness , Emotional management ,

empathy

680. Events like trade fairs are handled by government authorities, for example the biggest

concourse under the sun, ________ is again handled by Allahabad Municipal Corporation.=

Kumbhmela

681. With globalisation moving ahead companies requires strategies like joint ventures for

example HDFC - Standard Life =Your Answer Kinetic – Honda

682. One of the external environment factors that influences Management is= Lega

683. Disadvantages of SBUs are= Over-emphasis on short term performance , Distortion of

information , Dysfunctional competition among divisions

684. The ________ appeared in the book, In search of Excellence.= 7 S model

685. Learning organizations must adopt processes thatencourage interaction across boundaries=

True

686. ________ learning requires skills for sharing information and knowledge, particularly implicit

knowledge,assumptions and benefits that are traditionally beneath the surface.= Collective

687. How many central ideas are associated withconsequentialism?= Two

688. A budget as a plan of statement of expected results isexpressed in numerical terms.= True

689. A set of actions that you start with and must maintainis also called as ________.= Strategy

690. Characteristics of formal organization are := Arbitrary structure , Predetermined objectives

and policies ,Well defined rules and regulations

691. The model presented by Dr. Chakraborty shows that Indian thought has a keynote, that is

=Balance

692. One of the internal environment factors that influences management is= Place

693. When an insurance policy is sold, a promise is sold".= TRUE.

694. Important ingredients of the service industry are labour and knowledge.= TRUE.

695. What is the reason that Indian Business houses were notable to take courageous decisions.=

stagger or stumbling self-confidence

696. Budgetary control involves budgets such as = sales , production , cash

697. Which type of transmission of orders help in obtaininglinear behaviour ?= one-waY

698. What does office management include?= staffing and equipment of the office

699. It is said that no company is allowed to deal in lifeand non-life insurance as a single entity.=

True

700. According to the Consequentialism concept of ethics, an act which does not maximize

value= is not ethically

701. Elements of effective control are = Understandable , Corrective , Flexible

702. Emotional intelligence is said to be the ability to sense, understand and effectively apply the

power and acumen of emotions as a source of= information , trust , human Energy

30 | P a g e

703. What is it when you are feeling and being in touch with subtle feeling about things ?= Self

awareness

704. The four A's of the service section are=acceptability,________, affordability, availability.=

awareness

705. Management is promotional= False

706. Management manages a manager and manages machines and workers= False

707. The strategic factor in social integration is the development and selection of leaders.= True

708. Communication in industry is a phase both of organisation and moral building.= True

709. The characteristics of a good consultant should be = Good communication skill , Team

spirit , Cosmopolitan outlook

710. A vision statement should have which option among the following components.= Precise

and objective

711. Which ethical factor argues that there is no universal set of principles by which to judge

mortality?= Ethical Relativism

712. Who called for scientific selection of workers and stressed the need for training?= Henry L.

Gantt

713. Factors determining decentralization of authority = uniformity of policy , desire for

independence , control techniques

714. If you want it done right, do it yourself, is a fallacy= True

715. Basic elements of control would be= setting standards of performance , measurement of

performance , comparison of performance with standard of performance

716. The new techniques of control which has emerged are = management audit , Critical path

method , Programme evaluation and review technique

717. Elements of direction are= maintaining discipline , motivation of subordinates , rewarding

good performance

718. Co-ordination should not be what?= Rigid

719. Leadership is a process of influencing whom?= People,What type of influences do hard-

boiled autocrats use?= Negative,The leader who gives little or no direction is called?= Laissez-

Faire,What do you invite when your people are afraid to speak out?= Dissent,Who should

Leaders trust?=. Subordinates.

720. Employees will be judged on how they will meet or exceed which well-defined criteria?=

Performance

721. Information gaps create a communication barrier. = True

722. The following are the services which are corporatized banking , insurance , hospitals=Your

Answer banking , insurance , hospitals

723. What type of industry is event management in India?= One Off

724. International artists performance in India is diminishing in recent times.= False

31 | P a g e

725. Ethics is concerned with =what is good ,Business ethics can thus be defined=As the study of

what is good and right for the business,Ethical relativism argues that there is no universalset of

principles= by which to judge morality,Virtual acts are done willfully=And not by

chance,Determine the type of wrongdoing involved=And to whom it should be reported

726. What type of ethics emphasize that all mature persons have adequate capacity to reason?=

Deontological ethics

727. Ethical problems result in dilemmas for business managers.= True

728. A wisdom worker is one who focuses on self-control.= True

729. For survival Indian business families are raising their capital to which zone?= Comfort

730. The liberalization and globalization has lead to restructuring of industry through= merger ,

outsourcing , downsizing

731. Morale is a state of mind and emotions affecting the attitude to work.= True

732. ________ is a continuous activity in which the ________ are instructed to carry out the particular

assignment.= Training, subordinates

733. One of the ________ of direction is of ________ communication.= principles, effective

734. By putting inter-dependent ________ under one ________ coordination is ensured.= units, boss

735. ________ divide work into specialized ________. = Managers, functions

736. Organizational morale is basically a ________ condition of groups and ________.= mental,

individuals

737. The level of ________ affect an individual’s ________.= satisfaction, morale

738. An important ________ in retailing is the battle of ________= trend, Formats

739. Learning ________ is the organizational ________ that nurtures learning.= Culture, climate

740. Some of the popular forecasts are sales=forecasts And production trends,Planning is

defined as a long look ahead=And a broad look around & a searching look within,Planning

makes companies competitive =And it reduces cost,Planning depends on authenticity=And

reliability of information,Planning should not be rigid=It must have an inbuilt controlling

process

741. What type of control is most important for effective delegation?= Feedback

742. Direction helps utilize what? = Capabilities

743. Who said, direction in business is similar to strategy in war?= Seymour

744. Limitations of control would be= external factors , difficulty in setting standards ,variation

and its causes

745. Direction helps explore the talents of individuals.= True

746. The democratic or participative leadership style the leader tries to lead mainly through=

Persuasion , example

747. The different types of barriers to communication are= physical , psychological , semantic

barriers

32 | P a g e

748. Principles of effective communication would be = clear in use of language , attentive

listening , use of right medium

749. Planning is the primary management function of insurance companies= True

750. A level playing field is an unlikely factor of success for insurance sector.= False

751. Audit can act as a self regulation enabler = True

752. Examples of ethics of virtue are as follows= courage , generosity , tolerance

753. Companies must calculate what else about consultancy?= Costs

754. Which of the following act as general motivators?= All of these

755. Individuals normally desire a degree of independence. = True

756. _______ offer a definite ________ to the planning process.= Rules,, direction

757. A ________ should always be clear about what is to be ________ to subordinates.= superior,

delegated

758. Control is ________ to decision-________.= Basic, making

759. A favorable factor for retail ________ is reduction of ________ duties.= growth, customs

760. The potential internal strength of an organization could be= adequate financial resources ,

superior technological skills , cost advantages

761. What are some of the challenges faced by retail sector?= Looking beyond price , The people

factor , The technological edge

33 | P a g e