Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator:...
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Transcript of Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator:...
![Page 1: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/1.jpg)
Scaling the Best of Enterprise Learning for Small-to-Medium Sized
Businesses (SMB’s)
Facilitator:
Bryan ChapmanDirector of Research and
Learning [email protected]
Sponsored by:
![Page 2: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/2.jpg)
What part of your organization do you represent?
Training
HR
Both Training and HR
IT
Other departments (such as Sales, Operations, etc.)
Starting QuestionPolling Question (transfer to Webex)
![Page 3: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/3.jpg)
Russell Morgan, International Technology Solution Providers Alliance
(Non-Profit)
“The implications of the e-learning phenomenon are enormous for SMBs, particularly as they look for ways to go head-to-head with large corporations.
Driving the growth of e-learning are SMB decision makers who understand that
online employee education offers many advantages that traditional training simply
can’t match.”
![Page 4: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/4.jpg)
Do we need a learning platform?Polling Question (transfer to Webex)
What types of learners do you need to reach?
Internal Staff
Partner (i.e. channel, sales, etc.)
Customers
All
![Page 5: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/5.jpg)
Do we need a learning platform?Polling Question (transfer to Webex)
How many total learners would you potentially reach (all types)?
Under 500
500 - 2000
2K to 10K
10K to 50K
More than 50K
![Page 6: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/6.jpg)
Do we need a learning platform?Polling Question (transfer to Webex)
What is the geographic dispersion of your learners Very centrally located (most in close proximity)
2 to 5 other locations
6 to 50 locations
More than 50 locations
Across a single country
Across the world (global)
![Page 7: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/7.jpg)
Do we need a learning platform?Polling Question (transfer to Webex)
Mandated or Regulatory Training?
Yes
No
![Page 8: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/8.jpg)
Do we need a learning platform?Polling Question (transfer to Webex)
Rapidly changing information (new product knowledge, new procedures?
Yes
No
![Page 9: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/9.jpg)
Do we need a learning platform?Polling Question (transfer to Webex)
Need to train in shorter amounts of time?
Yes
No
![Page 10: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/10.jpg)
Do we need a learning platform?Polling Question (transfer to Webex)
Desire to reduce travel costs associated with training?
Yes
No
![Page 11: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/11.jpg)
Cost vs. Functionality of learning platform
Skill-Gap Analysis
Launch e-learning
Advanced Classroom Management
Groupware Authoring
Learning Content Management
Happy Sheet
Talent Management
Analytics
Language support
3rd party content
Deep Backoffice Integration
Certification
Testing
Advanced Question Types
Reporting
Collaborative Learning
E-commerce
![Page 12: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/12.jpg)
Cost vs. Functionality of learning platform
Skill-Gap Analysis
Launch e-learning
Advanced Classroom Management
Groupware Authoring
Learning Content Management
Happy Sheet
Talent Management
Analytics
Language support
3rd party content
Deep Backoffice Integration
Certification
Testing
Advanced Question Types
Reporting
Collaborative Learning
E-commerce
![Page 13: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/13.jpg)
Enterprise Learning Model (SMB style)
Hosted Learning Platform
Content Developer(Location A)
Content Developer & Learner(Location C)
Learner(on-the-road)
Learners(Location B)
Learning Lab(Location X)
![Page 14: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/14.jpg)
Barriers to SMB
1. Cost
2. Complexity of Implementation
3. Ease of Use
4. Accessibility of both Learners and Content Contributors (Authors)
![Page 15: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/15.jpg)
Learning Platform Shootout
• Many LMS vendors won’t respond to a learning initiative with less than 2,000 learners
• Creative Solutions for SMB
![Page 16: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/16.jpg)
A lesson from CRM
![Page 17: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/17.jpg)
A lesson from CRM
Desktop
Large-ScaleEnterprise
ASP Hosted
![Page 18: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/18.jpg)
What do you use?Polling Question (transfer to Webex)
Which model best describes your organization’s current management of customer data?
Proprietary or manual (our own in-house)
Desktop (i.e. Goldmine approach)
ASP Hosted (i.e. SalesForce.com approach)
Large-Scale, Behind-the-Firewall (Siebel approach)
Other…
![Page 19: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/19.jpg)
Large-ScaleEnterprise
Learning Technology Classifications
Desktop
ASP Hosted
• Flash• Desktop Authoring Tools• Desktop Simulation Tools• PowerPoint to E-Learning
• A few key LMS Players (watch pricing!!!!)• Only a handful incorporate content authoring
• Most LMS players on the market• Content development is generally
a second line of business• Many are now focusing on
broader, HR/Talent Management market
![Page 20: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/20.jpg)
Steps for Creating a Successful SMB Learning Enterprise
1. Create a business case and sell it internally
2. Pick the right learning technology (right cost, low-footprint implementation, easy-to-use)
3. Put Learning Governance in Place
4. Formulate Evaluation and Assessment Standards
5. Make a group, content development and
contribution plan Hosted Learning Platform
![Page 21: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/21.jpg)
Orange County Teachers Federal Credit Union(Orange County, California)
Mandatory compliance courses specific to financial services industry
Course development 75% faster - 80% reduction in development costs (reusability)
Courses in 30-45 minutes; previously 3 – 4 hours Pre-testing/gap analysis model to reduce delivery
time using dedicated learning platform
Company Size: Small, 775 Employees
Main Business: Banking/Financial Services
Best Practice: Groupware authoring, reusability translates to reduction in development time, pretesting/gap analysis
![Page 22: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies.](https://reader035.fdocuments.us/reader035/viewer/2022062518/56649de65503460f94ade5ec/html5/thumbnails/22.jpg)
Questions???
Facilitator:
Bryan ChapmanDirector of Research and
Learning [email protected]
Sponsored by: