Sbi Feedback Process
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© 2007 Center for Creative Leadership. All rights reserved. SBI Feedback Process 2008 Spring CLC‐Americas Meeting Charlotte, NC April 24‐25, 2008
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situation behaviour Impact - The feedback process
Transcript of Sbi Feedback Process
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2007CenterforCreativeLeadership.Allrightsreserved.
SBIFeedbackProcess
2008SpringCLCAmericasMeetingCharlotte,NCApril2425,2008
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2007CenterforCreativeLeadership.Allrightsreserved.
SBIFeedbackProcess
Situation
Behavior
Impact
Settingandcircumstances
Observableactions
Emotionsandfeelingsyouhave Thingsyoudo(orthegroupdoes)becauseoftheobservedbehavior
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2007CenterforCreativeLeadership.Allrightsreserved.
SBIExample#1
Situation
Behavior
Impact
InthelobbybeforeclassstartedonMondaymorning
Yousmiled,introducedyourself,andofferedtoshakehands
Ifeltrelievedtomakecontactwithsomeoneamongstrangers
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2007CenterforCreativeLeadership.Allrightsreserved.
SBIExample#2
Situation
Behavior
Impact
DuringIntroductions
YoutoldusaboutthechallengesyoufaceasaHRleader
IfeltcomfortableandconnectedwithyoubecauseIfacethesamechallenges
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2007CenterforCreativeLeadership.Allrightsreserved.
SBIExample#3
Situation
Behavior
Impact
Whenwewerediscussingcriticalleadershipchallenges
Youtalkedloudandsaidthatotherpeoplewerewrong
Ifeltintimidatedandangry
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2007CenterforCreativeLeadership.Allrightsreserved.
Impact
Avoiddescribingthebehavingperson.
Ifeltlikeyoucaredaboutus.
IfeltthatyoucouldrelatetowhatIwasgoingthrough.
Ifeltthatyouhadtohaveyourownway.
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2007CenterforCreativeLeadership.Allrightsreserved.
Behavior
GeneralizationCategorization
JudgmentEvaluation
ObservableAction
Youaskeduswhowantedtoorganizeagrouptogoouttodinner.
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2007CenterforCreativeLeadership.Allrightsreserved.
Behavior
GeneralizationCategorization
JudgmentEvaluation
ObservableAction
Youhelpedeveryonefeelatease.
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2007CenterforCreativeLeadership.Allrightsreserved.
Behavior
GeneralizationCategorization
JudgmentEvaluation
ObservableAction
Youwereagoodorganizer.
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2007CenterforCreativeLeadership.Allrightsreserved.
Impact
Describesthebehavingperson
Howyoufeltandwhatyoudidbecauseofthebehavior;whatthegroupdidbecauseofthebehavior
Ifeltreallydisappointed.
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2007CenterforCreativeLeadership.Allrightsreserved.
Impact
Describesthebehavingperson
Howyoufeltandwhatyoudidbecauseofthebehavior;whatthegroupdidbecauseofthebehavior
Youmadeitfeelsafetoopenup.
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2007CenterforCreativeLeadership.Allrightsreserved.
Impact
Describesthebehavingperson
Howyoufeltandwhatyoudidbecauseofthebehavior;whatthegroupdidbecauseofthebehavior
Thegroupbecamelessinteractive.
