re:memberW I N T E R 2 0 2 0

© 2020 Pennsylvania State Employees Credit Union

MONEY MOVES TO MAKE

THIS YEAR REFINANCE YOUR RIDE to lower your auto

loan payment

LET SAVINGS SOAR with high-yield certificates, money

markets, and savings shares

FEEL AT HOME FASTER with a mortgage

refinance

UNLOCK YOUR HOME EQUITY to fund renovations, medical

costs, school, and more

More Financial FreedomNOW THAT’S SOMETHING WORTH CELEBRATING

SAY GOODBYE TO HIGH PAYMENTS

with a Visa® Balance Transfer. Move

high-interest credit card and loan

balances to our Classic Card and

knock out debt faster.

PSECU.COM/MOVE

SPEND AND EARN debit card rewards and 2%**

or 1.5% cash rewards with the Founder’s Card

*When you take advantage of the 2.9% APR (annual percentage rate) promotional offer, Visa® balance transfers will be treated as a cash advance and will accrue interest at 2.9% APR from the time that the transaction posts until 12/31/21; thereafter, any remaining balance will begin to accrue interest at the cash advance rate, which is currently 9.9% APR and subject to change. Payments will be applied as stated in your Visa® Classic and Visa® Alumni Classic Consumer Credit Card Agreement. A minimum of $250 must be requested for balance transfers through digital banking. Our 2.9% APR promotional offer cannot be used to pay off any PSECU loan or be made payable to cash, yourself, any joint owner(s) or co-maker(s). Balance transfers access credit under the terms of your Visa® account as stated in the Visa® Classic and Visa® Alumni Classic Consumer Credit Card Agreement at psecu.com/disclosures.

**You can earn 1.5% cash rewards on purchases. You can earn 2% cash rewards on purchases if you maintain a PSECU checking account and qualifying monthly direct deposit of at least $500. See the Visa® Founder’s Card and Visa® Alumni Rewards Card Rewards Program Terms and Conditions for full details.

NO PSECU BALANCE TRANSFER FEE

I N S U R E D B Y N C U A .

GOOD FROM 1.1.2020 THROUGH 12.31.21*AFTER THAT, YOUR APR WILL BE A LOW 9.9% (subject to change)

N E W Y E A R , N E W G O A L S A Message from George

Here at PSECU, we’re already moving forward with exciting projects, spurred by a new strategic plan – a list of resolutions, if you will – for the next few years. Approved by our Board of Directors, the plan outlines four areas we’ll focus on to further strengthen the credit union and continue providing you with the highest quality products and services.

First, we’ll look to more aggressively grow our membership. By growing membership, we’ll increase revenue, and at the same time spread our fixed costs over a larger base. This results in greater profitability, which ultimately enables us to return more value – through enhanced services and more competitive rates – to you, our member-owners! We’ll also work to expand our reach and encourage our current members to become more engaged with us. You can help PSECU grow by referring your friends and family to us for their banking needs. Direct them to psecu.com/join for more information.

The second area we’ll focus on is developing new lending products and services. By offering a wider array of ways to finance life, we hope to do an even better job of helping current and potential members reach their goals while reaffirming our place as a trusted financial partner. Keep an eye out for new lending options on the horizon, as well as great rates that will keep your money where it belongs – with you!

Business efficiency and scalability is another area of strategic focus. We’ll be developing a more disciplined approach to guide our use of human and financial capital. We’ll also invest in modernizing many of our internal back-office

processes and systems so that we not only serve you more effectively, but also do so in a way that minimizes the number of manual interventions needed to complete critical tasks. This is a smart investment and just a good way of running the business!

Our fourth strategic goal relates to talent optimization. I’m incredibly proud of our more than 900 employees and the work that they do each day to ensure PSECU consistently provides you with safe, efficient, advanced, value-add financial solutions. To keep that

momentum going, I want to make sure that we continue to invest in the people who serve you. Going forward, we will look at ways to create a workplace culture that thrives by

encouraging engagement, leadership, career development, and proactive succession planning. Positioning our employees for ongoing success will also position them to effectively serve you.

Continuing the strong tradition of providing you, our member-owners, with great service and superior financial value is at the center of this planning. As we start to plan and roll out these changes in the months and years to come, we do so with serving you in mind.

Thank you for being a PSECU member, and Happy New Year!

Sincerely, George W. Rudolph PSECU President, CEO, & Fellow Member

P.S. Don’t forget to take advantage of solutions to help you reach your financial goals this year. See the cover for details.

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OUR STRATEGIC GOALS• INCREASE MEMBERSHIP GROWTH

• DEVELOP NEW PRODUCTS & SERVICES

• IMPROVE EFFICIENCY & SCALABILITY

• TALENT OPTIMIZATION

I hope the new year is off to a great start for you!

YOU ARE FOREVER BLUE AND WHITENO MATTER WHERE YOU ARE, YOU

CAN CARRY YOUR PRIDE WITH YOU.

I M P O S T O R S O N T H E R I S EFraudsters constantly evolve their techniques for duping individuals into sharing sensitive information or giving them account access. Use these tips to safeguard your info:

“SPOOFED” CALLS, TEXTS, AND/OR EMAILS Criminals can manipulate caller IDs to display a company’s phone number or use an almost identical email address to make it appear that the communication you received is legitimate. When in doubt, always reach out to the company using the phone number and/or email found on their website.

PHISHING Before clicking on links in an email, hover over the hyperlink to make sure it’s directing you to the expected site. Or call the company to ensure it is valid.

REMOTE ACCESS Never allow someone to “remotely access” your computer or other device.

REMEMBER: PSECU will never call or email you asking for your personal information. If you are suspicious of a call, text, or email, please call our Loss Prevention and Security department at 800.237.7328, extension 3111.

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PSECU.COM/PENNSTATEALUM

RE :ME MBER R IGHT TO YOUR I N BOXOur newsletter is going digital. If you’re already enrolled in e-Statements, you likely saw a newsletter link within your Notice of Availability email. You will no longer receive a printed copy.

NOT ENROLLED? Log into online banking, then go to “My Money” and select “e-Statements” on the left side menu.

G E T S M A R T W I T H Y O U R M O N E Y

MOBILE DEPOSIT REMINDERRemember to add the words “FOR MOBILE DEPOSIT ONLY” beneath your signature. It’s not enough to just mark the box that says, “Check here if mobile deposit.” Checks received that don’t include the written endorsement may be held or rejected. And always sign your name as it appears on the “payable to” line!

When it comes to managing money, we could all use a helping hand. That’s why we’re excited to announce a new feature coming to online banking that will serve up a feed tailored to your finances, offering wealth management tips, savings opportunities, purchase alerts, and more.

In the coming year, this feed, unique to each member, will appear at the top of your Balances page in online banking.

To make the most of this free digital tool, we encourage you to use its ratings function. Over time, this feature will adapt to deliver the best options for your financial goals. The more you use and interact with your PSECU accounts and insights each day, the more personalized your insights will become.

This customized tool, designed to help you get smarter about your money, is one more way we can help make your wallet work for you.

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PRO TIP – LIGHTNING FAST DEPOSITS

Use our mobile app and your phone to instantly deposit checks into your account. In most cases, those funds are immediately available for your use!

ENDORSE HERE

DO NOT WRITE, STAMP OR SIGN BELOW THIS LINERESERVED FOR FINANCIAL INSTITUTION USE*

ORIGINAL

DOCUMENT

The security features listed below, as well as thosenot listed, exceed industry guidelines.

Security Features: Results of document alteration:Micro Print Signature Line

Chemical Protection

Security Screen

* F E D E R A L R E S E R V E B O A R D O F G O V E R N O R S R E G . C C

• Small type in signature line appears as dotted line when photocopied • Multi-ligual words appear with chemical alteration• Absence of “Original Document” verbiage on back of check RS-1

Sign your name.

Print the words “For Mobile Deposit Only.”

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I N S U R E D B Y N C U A .

K I C K O F F Y O U R S A V I N G SIf you’ve resolved to save more money this year, take these two easy steps to get started.

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CHOOSE THE RIGHT ACCOUNT Don’t lose your savings to monthly fees. Choose one of our savings shares with no monthly fees and low minimum balance requirements to get started. If you have a nest egg already, or once you reach $500, switch to a Money Market share to receive higher dividends.

AUTOMATE YOUR SAVINGS Have a portion of your paycheck automatically deposited into the savings share you choose. This takes the work out of saving and removes the temptation to spend funds, since you’ll never see the money in your checking.

5I N S U R E D B Y N C U A .

Rates reflect a .25% APR reduction for Automatic Payment Service and loan amounts up to 100% of the retail value of the vehicle. Your rate will increase if you discontinue Automatic Payment Service. PSECU will charge an additional 2% to the current interest rate when financing a vehicle for more than 100% and up to 120% of the retail value, and an additional 3% to the current interest rate when financing a vehicle for more than 120% and up to 130% of the retail value. PSECU will only finance up to 100% of the retail value of the vehicle for refinance of an existing PSECU vehicle loan. Monthly payment example: 36 monthly payments of $28.86 per $1,000 borrowed at the 2.49% APR or 60 monthly payments of $18.19 per $1,000 borrowed at the 3.49% APR. The Manufacturer’s Suggested Retail Price determines new vehicle values; Kelley Blue Book® or other authorized guides determine used vehicle values. Minimum value is $3,000. PSECU makes all final decisions regarding vehicle value and proper rate. Loan rates are subject to change. See the Consumer Note, Disclosure and Security Agreement at psecu.com/disclosures or call 800.237.7328. Kelley Blue Book® is a registered trademark of the Kelley Blue Book Co., Inc.

N E W & U S E D A U T O L O A N R AT E S

800.LOAN.555 • PSECU.COM /DRIVE

W H AT Y O U D R I V EI S Y O U R B U S I N E S S. GETTING YOU IN THE RIDE YOU WANT IS OURS.

F U N W I T H M O N E YDesign Your Perfect Hot ChocolateWinter is the perfect time to warm up with a delicious hot chocolate. Check out Walter’s Hot Chocolate Stand to choose what you’d use to make your perfect drink with each amount of money.

DEPOSIT HOLIDAY GIFT CHECKS & EARN MOREEarn more on monetary holiday gifts when they’re deposited into the savings share of either a general membership or custodial account owned by a child under the age of 18. These accounts offer a special dividend rate on the first $500. For more details, visit psecu.com/youth. INSURED BY NCUA.

WHAT WOULD YOU ADD?

$2 to Spend

$2.50 to Spend

$3 to Spend

Walter’s

Ho t Cho co late Stand

Walter’s

Ho t Cho co late Stand

Caramel Flavor$.75

Sprinkles$.75

Mini Marshmallows$.50

Large Marshmallow$.75

Whipped Cream $.50

Chocolate Chips$.25

Peppermint$.25

Hot Chocolate Mug$1.50

Hot Chocolate Cup$2.00

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Let’s learn about money in a fun, delicious way.

P S E C U. C O M

Your source for contact information, rates, and product details.

P S E C U ’ S A B A / R O U T I N G

T R A N S I T N U M B E R

231381116

R AT E S

PERSONAL ACCOUNTSP S E C U. C O M / R AT E S

800.237.7328 BUSINESS ACCOUNTSP S E C U. C O M / B A N K I N G /

B U S I N E S S E S (by product)800.237.7328, Extension 3875

P R I V A C Y N O T I C E

Federal law requires us to tell you how we collect, share, and protect your personal information. To obtain a copy or review our policy and practices, go to psecu.com/privacy, or call us at 800.237.7328.

RE:member is a quarterly publication of PSECU. All information in this newsletter is as current as possible. PSECU reserves the right to add, change, or delete services. Rates and terms may change at any time.

REMINDERS

ANNUAL MEETING DATE Monday, March 30 at 7 p.m. 1500 Elmerton Avenue, Harrisburg, PA

SCHOLARSHIP APPLICATIONS DUE

If you’re a PSECU member graduating from high school in spring 2020, you may be eligible to apply for the 2020 PSECU Scholarship. For full eligibility requirements and to apply, visit psecu.com/scholarships. Applications are due Friday, February 28 at 12 p.m. (noon).

FEEDBACK HELPS US IMPROVE If you receive an email survey, please complete it. You can also rate and review PSECU products and services online.

HOLIDAY CLOSINGS

Jan 1 | New Years’s Day Jan 20 | Martin Luther King Jr. Day Feb 17 | Presidents’ Day

We’re proud to again sponsor the annual Fill a Glass with Hope® initiative, a collaboration between Feeding Pennsylvania, the Pennsylvania Dairymen’s Association, the American Dairy Association North East, agriculture partners, and business leaders. The 2020 initiative, launched at this year’s Pennsylvania Farm Show, provides eight glasses of fresh milk for each $1 donation received. We also increased our contribution to $10,000 – up $5,000 from last year – to help ensure that up to 40,000 servings of milk will go to those experiencing hunger in local communities.

F I L L A GLASS W I TH HOPE

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SHARE YOUR CREDIT UNION You love the Money Back Banking benefits – free checking, low-rate loans, debit card rewards, to name a few - that are part of your membership. Share that love with your family and friends. Send them to psecu.com/join to start the membership application process. INSURED BY NCUA.

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