Have you tried our Automated Assistant yet? This self-service tool helps you, our valued travel partner, spend less time on the phone, giving you back more time to do what really matters to your business. Benefit from speedier transaction times with intuitive assistance for three common booking needs: making payments, balance inquiries and confirmation requests. Take your time back with these benefits and more:

The Automated Assistant has been travel partner tested and approved to ensure effective functionality from day one.

FAST No waiting on hold means speedier transaction times.

SAFE PCI compliant and does not store private information.

EASY Fully self-service with more options to come in the future.

S A V E T I M E. G E T T H I N G S D O N E. G E T G O I N G.ROYAL CARIBBEAN’S AUTOMATED ASSISTANT

12YEARSRUNNING

BEST CRUISELINE OVERALLTravel Weekly Readers’ Choice Awards2003 – 2014

7YEARSRUNNING

BEST SALES& SERVICETravel Weekly Readers’ Choice Awards2008 – 2014

©2015 Royal Caribbean Cruises Ltd. Ships’ registry: The Bahamas. 15043022 • 06/02/2015

TRY THE ROYAL CARIBBEAN INTERNATIONAL AUTOMATED ASSISTANT TODAYSee the reverse side for FAQ with more details.

Q: What does the Automated Assistant do? A: The Royal Caribbean International Automated Assistant provides phone based self-service options for

three common individual booking needs. This includes making a payment on one or more bookings, providing a balance due, or receiving a booking confirmation. This improves efficiency while making Royal Caribbean International easier to do business with.

Q: How long does it take? A: On average, the Automated Assistant reduces the time it takes to make a payment on one or more

bookings, provide a balance due, or receive a booking confirmation by half the time. No more waiting on hold to speak to an agent!

Q: What does Royal Caribbean International’s Automated Assistant NOT currently do? A: Currently, the Automated Assistant does not do the following:

• Does not support Group bookings • Does not support International bookings • Does not support Azamara Club Cruises bookings • Does not support making a new booking Note: Additional self-service options to come in the future

Q: How can I speak to a Service Representative if an issue arises? A: By doing the following:

• Pressing zero at any time • Asking to speak with a Service Representative • The Automated Assistant will ask if it is having trouble understanding the request

Q: Is my personal information safe? A: Royal Caribbean International takes information security and customer confidentiality very seriously.

We have implemented both technological and procedural solutions, and we comply with strict PCI standards regarding the handling and processing of sensitive information.

FREQUENTLY ASKED QUESTIONS

12YEARSRUNNING

BEST CRUISELINE OVERALLTravel Weekly Readers’ Choice Awards2003 – 2014

7YEARSRUNNING

BEST SALES& SERVICETravel Weekly Readers’ Choice Awards2008 – 2014

©2015 Royal Caribbean Cruises Ltd. Ships’ registry: The Bahamas. 15043022 • 06/02/2015