Saudi e-Government Yesser Plans and Achievements P 1 1st GCC e-Government Conference 2009 Muscat –...

Saudi e-Government

“Yesser” Plans and Achievements

P 1

1st GCC e-Government Conference 2009Muscat – Sultanate of Oman

Monday, 21 December 2009

Ali S. Al-SomaDirector General

[email protected]

Strategy and Action Plan

Governance

Capacity Building

e-Channels

National Achievements

Infrastructure Building Blocks

The Program

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The Program

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Ministry of Finance

Ministry of Communications

and IT

Communications and IT

Commission

• Coordinated Decentralized Approach• Unified Vision and Action Plan• Shared Infrastructure• Common Standards and Practices

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Governance

Capacity Building

e-Channels



The Program

Chaired by the Governor of CITC

Representatives from MOF, MCIT, CITC

Program Directorate

The Supreme Supervisory Committee

- The Minister of Finance (MOF)- The Minister of Communications and IT (MCIT)- The Governor of the Communications and IT Commission (CITC)

The Steering Committee

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The

Adv

isor

y G

roup

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Hierarchy

The e-Gov Committee in each GovernmentEntity


Governance

Capacity Building

e-Channels



The Program


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P 5


Governance

Capacity Building

e-Channels



The Program

“By the end of 2010, everyone in the Kingdom will

be able to enjoy from anywhere and at any time –

world class government services offered in a seamless, user friendly and secure way

by utilizing a variety of electronic means.”

Key belief of “e-government must be driven by user demand”

Goal of providing services to everyone in the country (i.e., city and countryside, citizens, business and expatriates)

Objective of providing better services

Goal of providing services at the highest standard of security

Goal of providing access to services from every-where inside and even outside the country (e.g., expatriates)

Goal of providing services to the user in an integrated and seamless way

Goal of providing services through electronic means such as internet, kiosks, IVRs and mobile phones (SMS)

Timeline needed to boost motivation and ensure timely delivery

Goal of providing access to services at any time (“24/7”)

2010 VISION

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Governance

Capacity Building

e-Channels



The Program

1. Provide the top priority services (150) at world class level of quality electronically.

2. Deliver services in a seamless and user friendly way and at highest standards of security.

3. Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country.

4. Realise 75% adoption rate with respect to the number of users.

5. Ensure 80% user satisfaction rating for all services provided electronically.

6. Deliver all possible official intra-governmental communication in a paperless way.

7. Ensure accessibility of all

information needed across government agencies and storage of information with as little redundancy as possible.

8. Purchase all goods and services above a reasonable value threshold through e-procurement.

9. Contribute to establishment of information society in the Kingdom through spreading information, knowledge and use of e-services.

10. Help improve use of country’s assets and resources by increasing society’s productivity in private, business and public sector.

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P 7

10 Objectives for Saudi Arabia's E-Government Initiative

Governance

Capacity Building

e-Channels




The Program

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P 8

Having a compelling and motivating vision to drive the initiative as well as clear and specific objectives to guide implementation.

Service improvements by redesigning government agency’s services, e.g., availability whenever and from wherever.

Providing major cross-departmental applications as a catalyst for increasing efficiency and effectiveness of government agencies.

Building a reliable infrastructure (incl. data and technical layer) in compliance with *YEFI standards and building on e-government infrastructure.

Having a dedicated organization embedded in an appropriate governance model, with an effective funding mechanism and a broad change mgmt. initiative.

Components Of E-Government Action Plan

Governance

Capacity Building

e-Channels




The Program

Governance

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Governance

Capacity Building

e-Channels



The Program

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Regulatory Frameworks

- e-Transactions Act.- Telecommunications Act

IT Criminal Act.

- e-Gov Implementation Rules .- Directive to form Government Agencies’ e-Government Committees.

-Rules Governing Private Sector Participation.

-Directive to Shift from Conventional to Electronic Methods.


Capacity Building

e-Channels



Governance

The Program

Central co-funding Third party (PPP***) funding

• Financed fully by Ministry of Finance out of central e-Govt. budget for National e-Govt. Action Plan

• Funding for the National e-Govt. Action Plan.

• Possibility of 3rd party funding for some projects.

Fully central funding

• Category 1 pilot services projects.• All infrastructure projects.• All national application projects.

Total Budget Allocated SR3 BillionFunding : 150 e-Services

3 National Projects6 Major Infrastructure Project + other Projects

Total Budget Allocated SR3 BillionFunding : 150 e-Services

3 National Projects6 Major Infrastructure Project + other Projects

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Descri-ption

Prereq-uisites

Scope

Remarks

The Funding Mechanism

• Shared financing by Ministry of Finance out of central e-Govt. budget and by individual Govt. agencies out of own budget

• Establishment of e-Govt. competition .

• Evaluation and approval of projects by joint Ministry of Finance and Yesser Committee

• Two requirements– Only co-financed*– According to milestones**

• Individual Govt. agencies’ projects submitted for central

co-funding.• Predominantly Category 2 and

Category 3 e-services projects.

• Financed by private sector companies based on PPP.

• Projects appropriate for PPP based funding to be identified by implementing Govt. agency based on revenue forecast, presence of required skills in private sector and risk assessment.

• Evaluation of financial necessity, need to transfer skills, criticality of time to implement and development need of private sector.

• e-Govt. projects from which private sector companies can generate revenues from– Govt.-external sources– Govt.-external and/or Govt.

internal sources


Capacity Building

e-Channels



Governance

The Program

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National Level International Level Ministry/ Agency Level

Applying Resolution 40:1- Implementation rules for allgovernment agencies to bemeasured.

2- Measuring form to besubmitted by all governmentagencies each six months statingthe development of e-government adaptation.

Action Plan Indicators:Balance Score Card Project:Objectives:1- Detailing Action Plan’sMonitoring Indicators.

2- Applying monitoring andreporting document.

3- Collecting the summery ofagency’s measuring forms andapplying it on National level.

Mapping KSA to UNPAN’s andWEF/INSEAD’s NRI Indexes:e-Mapping Project: Objectives:1- Deepening KSA’s presence inthe UNPAN and NR.

2- Strengthening KSA’s localcapacity to provide relevantdata.

3- Identifying the strategicbenefits to be obtained fromKSA’s e-mapping.

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Transformation Measurement Mechanism (TMM)


Capacity Building

e-Channels



Governance

The Program

• Current Version 1.1• Unified Framework which includes:

– Cross - Governmental Specifications & Policies.– Cross - Government Integration to facilitate:

• G2G Transactions.• Data Sharing.

• Framework consists of: – Core Data Standards.– Technical Standards & Policies.

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Interoperability Framework (YEFI)


Governance

Capacity Building

e-Channels



The Program


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Governance

Capacity Building

e-Channels



The Program

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Main Building Blocks of Integrated Infrastructure


Governance

Capacity Building

e-Channels



The Program

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1. 300 e-Services currently available through Portal

2. Acts and Regulations for Governmental Processes

3. National Plans and Initiatives4. Government Agencies

Directory

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Main Building Blocks of Integrated Infrastructure


Governance

Capacity Building

e-Channels



The Program

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- Built to highest specifications and standards to facilitate Operational and Integrated Connectivity between systems.

- Currently running and hosting the National Portal and the Government Service Bus (GSB) system.

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E-Government Data Center


Governance

Capacity Building

e-Channels



The Program

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- Connection between the Data Center and different Government Agencies related to e-Services and Data Sharing.

- Currently 40+ Government Agencies connected and increasing, through Optical Fibers and Wireless Channels.

- Redundancy Built into the System to ensure Connectivity and Messaging.

- Incremental Connectivity's to Governmental Agencies’ Services according to Action Plan.

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E-Gov Network (GSN – Government Secure )


Governance

Capacity Building

e-Channels



The Program

Home

Government Secure Network

Public Users

Internet

Internet Government Service Bus (GSB)Government Service Bus (GSB)

GovernmentAgency

e-GovPortalC

MOI

MoCI

Others

$

SADAD

PKI RCA/CA

G

`

IVR

Provider 1SMS Provider

Provider 2

AgencyPortal

BContactCenter

C

B

Secure Management

Site

• Center Platform for Integration & Services.• Phase Implementation accomplished and currently 10+ Govt. agencies connected.• Provider of Common Value-add Shared Services like:

- Identity Management.

- e-Payment(s).

- Core Data Exchange between

Government Entities.. Etc..

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Government Service Bus (GSB)


Governance

Capacity Building

e-Channels



The Program

Home

Government Secure Network

Public Users

Internet

Internet Government Service Bus (GSB)Government Service Bus (GSB)

GovernmentAgency

e-GovPortalC

MOI

MoCI

Others

$

SADAD

PKI RCA/CA

G

`

IVR

Provider 1SMS Provider

Provider 2

AgencyPortal

BContactCenter

C

B

Secure Management

Site

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Government Service Bus (GSB)

Home

• Provides Integrated System for management of Public Key Infrastructure.

• Security Integrated System used for: - Information Confidentiality.

- Authentication of Users’ Identities.

- Ensuring Data Integrity against

Tampering and Change.

- Digital Signatures.• Launched and ready for use.• www.pki.gov.sa

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PKI - National Center for Digital Certification (NCDC)


Governance

Capacity Building

e-Channels



The Program

http://www.pki.gov.sa/

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Interaction between e-Services and Infrastructure

“e-Service Enablement Framework “ has been developed to support government agencies in the implementation of their e-Services using the national infrastructure components.


Governance

Capacity Building

e-Channels



The Program

e-Channels

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P 30


Governance

Capacity Building

e-Channels



The Program

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e-Channels

Channel Status

Web Available

SMS Available

IVR Under development

Contact Center Under development

Mobiles Under Study

Self service machines(Kiosk) Under Study

Public Service Centers Under Study


Governance

Capacity Building

e-Channels



The Program

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Capacity Building


Governance

Capacity Building

e-Channels



The Program

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• "Center of Excellence for Research and

Development" (CERD) was established to work on

capacity-building and skills initiatives in the public

sector.

• The Center had implemented a training program for

basic skills of computer and e-Government

Concepts (Qudoratek).

• The Center had launched e-Government

Achievement Award.

• The Center is working on a number of other training

programs in the coming period:

- Program of e-Government projects.

- Program of Professional Information

Technology.

- Program of Executives for IT (CIOs).

Capacity Building


Governance

Capacity Building

e-Channels



The Program


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Governance

Capacity Building

e-Channels



The Program

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300 Current eServices

300 e-Services currently available on the Saudi e-Government Portal and Government Agencies’ Websites.


Governance

Capacity Building

e-Channels



The Program

Sector 2008 transaction

Educational Sector (Qiyas, Scholarship Application, Electronic Registration in universities and colleges) 3,500,000

Traffic and Automotive Sector (Traffic Violations, Payment of Traffic Violations). 3,000,000

Information Security Sector (Internet service provider license, Saudi domain names registration on Internet, Modification of Registered Domains).

70,000,000

Financial Sector (SADAD, SARIE , TADAWUL Systems) 120,000,000

Work/Labor Sector (Exit and Return Visas, Social Security, ...). 1,700,000

Hajj /Umrah and Tourism Sector (Issuing Visa Online, Family Visa, Pilgrimage Inquiry.). 3,000,000

Insurance Health Sector (Inquiry on the insured, link between insurance and passport office, Information on car insurance).

1,400,000

Total 202,600,000

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Statistics - number of e-Transactions in 2008


Governance

Capacity Building

e-Channels



The Program

Not Comprehensive

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Some indicators from the e-Government transformation measurement

• 73% of Government Agencies have implemented ERP systems.

• 67% of Government Agencies have adopted electronic archiving and

documents management systems.

• 49% Overall achievement of government agencies in transformation to e-

Government.

• 68 Government Agencies are implementing the e-Government First Action

Plan.

• 22 Government Agencies have been funded from the National

e-Government budget.


Governance

Capacity Building

e-Channels



The Program

Thank You!

Please visit:www.yesser.gov.sa www.saudi.gov.sa

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Saudi e-Government Yesser Plans and Achievements P 1 1st GCC e-Government Conference 2009 Muscat –...

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