Satyam – A Corporate Overview

Brief Profile

Subsidiaries & Joint Ventures

Associate Company

Established in 1987, 14, 000+ professionals, in 45 countriesProvides Value-added end-to-end IT Solutions

Revenue CAGR of 47% from FY 1997 to 2003SEI-CMM Level 5 assessed in March, 1999

Over 325 Clients, Include 6 of Fortune Global10 and 101 of Fortune 500

Golden Peacock Award for Excellence in Corporate GovernanceeSCM(SM) for BPO developed with Carnegie Mellon University

Nipuna Services Ltd. – Business Process Outsourcing (BPO)Satyam Manufacturing Technologies Inc. (SMTI)JV’s with CA, Venture – Each in a specific area

Satyam Computer Services (Shanghai) Company Ltd

Sify Ltd – Largest Private ISP in India

Vision, Values & Strategy

Customer Intimacy

Competency Enhancement

Solution orientation

Globalisation

Creating a strong brand

Core values

Belief in People

Entrepreneurship

Customer Orientation

Pursuit of Excellence

Strategy

Core PurposeTo leverage information, knowledge, and

technology to enhance human endeavour

World class systems and processes

Business Processes

Support Processes

18 development centers spread across the globe Operations in 45 countries across 6 continents and across

approximately 25 time zones

Global Footprint

Our Financials

REVENUE DISTRIBUTION BY TECHNOLOGY

12752500

3582

5067

9759

14032

86358370

$48.0

$89.9 $90.0

$424.0

$570.0

$156.7

$378.0

$267.1

0

2000

4000

6000

8000

10000

12000

14000

16000

1997 1998 1999 2000 2001 2002 2003 2004

0

100

200

300

400

500

600

$ M

N

No. of Associates Revenue

FY 2004 Revenues: US$ 570 mn

Associate Strength: 14,032

Ass

oci

ates

Source: Satyam Financial Results, FY 2004

REVENUE DISTRIBUTION BY GEOGRAPHY

ROW

North America

EuropeJapan

73.34%

10.98%

13.71% 1.97%

REVENUE DISTRIBUTION BY INDUSTRY

18.45%

31.44%

18.27%

13.90% 11.82%

6.12%

Manufacturing

Healthcare

Tele

com

Insurance

Oth

ers

Banking & Financial Services

Packaged Software Implementation

Software Maintenance

Engineering Design Services

46.59% 23.56%

3.63%

26.22%

Software Design Development

Pioneering Efforts

1991 Pioneered delivery of offshore service (John Deere & Co.)

1992 First Indian Co. to set-up dedicated satellite link

1995 ISO 9001 – Tick IT certification

1997 First IT company to get ITAA certification

1998 Set-up India’s first private ISP – SIFY

1999 Among world’s first 10 companies to get SEI-CMM Level 5 assessment

2000 First Indian company to manage data center operations and IT Outsourcing in 2000

2000 Adoption of Verticalization and a customer-centric organizational Structure

2001 Pioneered ITES quality framework – eSCM

2002 Among the first to be certified under BS 7799 for ISMS

2003 First & only Lead Auditor for eSCM

Pioneering: Hallmark of Satyam

Key Differentiators

Flexible Relationship Model Right Engagement model which is customized to suit

customer needs

RightsourcingTM – Our Global Delivery Model Right combination of Onsite, Offsite and Offshore

Maturity in Handling Alliances Alliances with over 70 best-of-breed technology and product

vendors

Strength in Enterprise Applications Largest resource based for Enterprise Applications in India

Customer-centric Organization Structure

Regional Business Units (RBU)

Non-HierarchicalCollaborative

Promotes Entrepreneurship

Horizontal Competency Units (HCU)

• Automotive

• Banking& Financial Services

• Healthcare, Insurance & Pharmaceuticals

• Manufacturing

• Retail

• Telecom

• Infrastructure

• Media & Entertainment

• Semiconductor

• Travel, Transportation & Logistics

• Energy & Utilities

• Government & Public Services

• Canada

• Continental Europe

• Middle East, Africa, India

• Asia Pacific

Vertical Business Units (VBU)Shared Services (SSU)

• Managed IT Services (MITS)

• Enterprise Applications and Business Intelligence Solutions (EABIS)

• SAP Solutions

• Consulting and Enterprise Solutions

• Hi-Tech Solutions

• Engineering Services

• Microsoft Solutions Group

• Network and Systems

• Commercial & Contracts

• Corporate Services

• Internal Audit

• Internal Information Systems & Platinum Process group (PPG)

• Corporate Communications

• Legal

People and Learning

Multinational workforce represented by 15 Nationalities

Over 80% are engineers and computer application graduates

Day 1 recruitment status in Educational institutions

Attrition rate – better than Industry Average @ 3.92% per quarter

State of the art training facility : 40 hrs –80 hrs training per associate per year

Performance Based Compensation Structure

• Exclusive Learning Center

• Multiple LearningBusiness, Technology Delivery, Vertical Colleges

• Intellectual SymposiaArchitecture ConferenceProject Management Conf.Satyam Technology Review

• Tie-up With InstitutesEngineeringProject Management General Management

Our people make the difference

Hi-Tech Solutions

Extended Enterprise Solutions

e-Business Solutions

BPO

Strategic Outsourcing

Services

ERP (Peoplesoft, Oracle, SAP, JD Edwards)

SCM (i2, Ariba, Asera, custom built)

CRM (Oracle, Siebel, custom built)

EAI (MQ Series, Vitria, TIBCO)

B2B, B2C Application Development (Vignette, BroadVision, Exterprise, etc.)

Web Enabling and Integration via Internet (Mosaic, custom built, etc.)

M-Commerce

Application Management (Development, Re-engineering, Maintenance)

Application/ System Integration

Data Center/ Help Center Outsourcing

Desktop/Network Hosting Services

Data Warehousing/ Mining

Security and Privacy Services

Process Consulting

e-R&D Services ( Drug Discovery, Clinical Trials, etc.)

Embedded Systems

VLSI Design

Transaction Processing

Financial Back Office

Customer Contact

HR Processes

Service Offerings

Illustrative List

Service Offerings

BusinessIntelligence

Services

High Quality Customers

8 of the top 10 Auto majors

7 of the top 10 Electronics and Electrical Equipment Manufacturer

6 of the top 10 global Pharmaceutical companies

4 of the top 5 Networking and Other Communication Equipment

Manufacturer

3 of the top 5 Healthcare companies

2 of the top 5 Securities companies

Technology Alliances

Enterprise Applications

Portal / Content Management

Development Platforms

Telecom Technologies

Application / Process Integration

eCommerce / Collaborative Commerce

Data Warehousing / Business intelligence

Knowledge Management

The following list is a subset of overall Satyam technology landscape

Offshore Development Centers

Onsite Client

Satyam Offsite Centers

.. ...

Planning Prototyping Project Management Post Implementation Support

Requirements Gathering & Prioritization

Statement of Work Implementation sign-off &

Launch Approval Onsite testing Implementation

Post implementation support:

Help Desk

System. Admin.

Maintenance

Extension / Integration

Project ManagementTechnical DesignBuild / ProgrammingUnit/Assembly TestingDocumentation

Satyam RightSourcing™ ModelPioneers in Remote Offshore development and global delivery model

Strengthening RightSourcing™ model and focus on delivering non-traditional IT services from our offshore delivery campuses.

Global Solution Centers in Singapore and Malaysia.

World Class Quality

1993 - Start of Quality Journey

Online QMS - May, 1994

SEI-CMM Level 5 accreditation -Mar, 1999

ISO 9001:2000 Certification - Jan 2001 (First company in

the world by BVQI)

March on towards

6 Sigma & PCMM

ISO 9001 TickIT Certification - Mar, 1995Re-certification - Sep, 1998

Dec 2001, IMC Ramkrishna Bajaj Award for Business Excellence in Service Industry

Business Continuity Planning

Country Outage

City Outage

Effect Failure Modes Causes

• Infrastructure

• Information

• Personnel

• Finance

• Strategy

•Fire•War•Power Outage•Explosion•Computer Virus•Strike•Hacking •Flood•Telecommunication Failure •Theft & Robbery•Shortage of Critical Items•Critical Server Breakdown•Earthquake •Prolonged Essential Public services•Temp/Permanent functional disability Of Sr.. Associates•Govt.. Policy changes

DISASTER RECOVERY

Plan

CONTINGENCYPlan

BUSINESSRESUMPTION

Plan

BUSINESSCONTINUITY

Plan

RISK MITIGATION PLAN

BCP MODEL

Site Outage

ISMS - Key Benefits

What Information Security

Management Systems (ISMS)

means to SATYAM

Quick Rebound in event of disasters

Enhanced customer confidence

Reduced Risk & liability

Continued protection

Effective Security Management

First IT services company to be certified

under BS 7799 - ISMS

Strategic Direction

ORBIT 5 : Global PlayerCXO level Relationship Management Deeper Technology & Domain CompetencyEnd-to-end solutions Continuous Improvement culture5Cs Fully Operative

ORBIT 4 : Customer CentricVertical Business Focus Horizontal CompetenciesGeographical ExpansionAlliances - width and depthKnowledge Management

ORBIT 3 : Quality FocusSoftware Delivery ExcellenceTechnology Leadership

ORBIT 2 :Pioneering of offshore modelOffsite concept

ORBIT 1 : Startup ModelOnsite Staff Augmentation

O

RBIT 5

ORBIT 4

ORBIT 3

ORBIT 2

ORBIT 1

Satyam’s transformation journey

……..Transforming Satyam into an aggregation of highly mature and efficient processes, consistently delivering the highest levels of operational excellence at level 5.

Investor Delight

Customer Delight

Support Systems Maturity

Increase P/E Ratio

Increase Shareholder Value (Market-Cap)

Increase Utilization

Reduce Costs

Associate Delight

Improved Associate

Delight

Increased self worth

/ wealth /

professional value

Improved work

environment

Enhanced Customer Delight leading to engaging Satyam in larger projects

ORBIT 5 – Strategic Impact

• About 70 internal processes and 300 service offerings tuned to operate at high levels of maturity

• ORBIT 5 to help Satyam benchmark against best practices

Key Highlights

Real Time Leadership Center

Best cost service commitment is just the tip of the iceberg…

Satyam’s Value Proposition

Deep competencies in several verticals and horizontals

Ability to attract, retain and motivate skilled manpower

Capability to work with large global customers and leverage partnerships

Shorter development cycles through RightSourcingTM

World class quality

Satyam as a Corporate Citizen

Alambana Trust

Alambana Means “Support”

Hands that Support,

Hands that Strengthen.

Healthcare

Environment

Education

Disaster Recovery

A fully funded charitable trust of Satyam created to redistribute economic and intellectual wealth to create a more equitable society

www.satyam.com

T h a n k y o u