Satisfaction[1]

8/4/2019 Satisfaction[1]

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Job satisfaction and stress


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Agenda

Importance

Job Satisfaction

Break

Stress (video)

Discussion of group projects


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Importance

Your Life:

Morning Work Evening

Jobs have a major influence on well-being in life.

Affect life satisfaction, health, and general well-being

through job satisfaction and stress.


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Definition

Job satisfaction

How positively workers feel about their jobs. A collection of attitudes (beliefs and values) that

workers have about their jobs.


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Job satisfaction and

organizational outcomes

Low & inconsistent relation toperformance

Slight relation to absenteeism

Moderate relation to turnoverintentions

Moderate relation to customer satisfaction

Strong relation to organizational commitment

Strong relationto organizational citizenshipbehaviors (OCBs)

Unionization activity


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Job satisfaction and

personal outcomes

Mental health

Physical healthLife satisfaction

Family well-being


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Measuring Job Satisfaction

1. Overall satisfaction

Satisfaction with job in general. Faces scale, job in general scale.

2. Facet satisfaction

Satisfaction with particular facets of a job.

Work, people, promotions, supervision, pay.

JDI, MSQ


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Overall job satisfaction

Faces scale:

Place a check under the face that expresses howyou feel about your job in general (6 faces

ranging from very happy to very unhappy)

Job in General Scale (JIG)

What is your job like most of the time? (pleasant,

bad, ideal12 items)


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Facet satisfaction

Job Descriptive Index YOUR WORK (e.g., fascinating, satisfying, boring,

creative, challenging) THE PEOPLE YOU WORK WITH (e.g.,

stimulating, boring, slow, stupid, responsible)

YOUR SUPERVISOR (e.g., hard to please,

impolite, praises good work, tactful, up-do-date) YOUR JOB IN GENERAL (e.g., hectic, tense,

calm, comfortable)


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Minnesota Satisfaction QuestionnaireLong form measures satisfaction on 20 5-item scales:

Ability

Utilization

Co-workers

Moral Values

Achievement

Creativity

Recognition

Activity

Independence

Responsibility

Advancement

Security

SupervisionHuman Relations

Authority

Social Service

SupervisionTechnical

Company

Policies

Social Status

Variety

Compensation

Working Conditions


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Measuring Job Satisfaction

Overall Satisfaction.

Example:

(1=strongly disagree, 7=strongly agree)

1. I feel fairly satisfied with my present job. _______

2. Most days I am enthusiastic about my work. _______

3. Each day of work seems like it will never end. _______4. I find real enjoyment in my work. _______

5. I consider my job rather unpleasant. _______


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Job Dissatisfaction

Dissatisfaction is driven by discrepanciesbetween desired and actual outcomes

(discrepancy theory).


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Individual Determinants

of Job Dissatisfaction

Disposition

Negative affectivity Dysfunctional thought patterns


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Negative Affectivity

The following questions ask about your satisfaction or dissatisfaction withseveral things. Consider each item carefully and enter the response thatbest represents your feelings about them:

1. The way people drive Dissatisfied Neutral Satisfied2. Telephone service Dissatisfied Neutral Satisfied

3. Public transportation Dissatisfied Neutral Satisfied

4. 8 by 11 paper Dissatisfied Neutral Satisfied

5. Your telephone number Dissatisfied Neutral Satisfied

6. No. 2 pencils Dissatisfied Neutral Satisfied

7. The color of stop signs Dissatisfied Neutral Satisfied8. Self-service gas stations Dissatisfied Neutral Satisfied

9. The size of refrigerators Dissatisfied Neutral Satisfied

10. The people you know Dissatisfied Neutral Satisfied

11. The highway system Dissatisfied Neutral Satisfied


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Organizational Determinants of

Job Satisfaction/Dissatisfaction

Perceived Fairness

Distributive (equity)

Procedural

Job Characteristics

Sufficiently challenging and enriching work

Rewards

Pay

Promotions (sense of progress)

Growth-assisting lateral moves

Social climate


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Changing Job Satisfaction

Cognitive Dissonance Theory: Attitude Behavior?

People adjust behavior according to attitudes.

Behavior Attitude

People adjust attitudes according to behavior: Change

the behavior and the attitude will follow.


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Changing Job Satisfaction

Old model:

Good job Job Satisfaction Performance

New model:

Performance Rewards Job Satisfaction

Goldstein & Scorcher proposed training model

Modeling correct (desired) behaviours Role-playing behaviours

Social reinforcement of behaviours


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STRESSyuck!

A psychological reaction to a stressor that

has the potential to make a person feel tense

or anxious.


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Why do people experience

stress?

Stress is a response to perceived threats toones goals that produce a sense that one

cannot accomplish or obtain them.


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Organizational consequences

Absenteeism

Turnover

Negative workplace relations (conflict)

Decrease in work quality

Lower productivity

Compensation claims, legal expenses

Health care costs


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Personal consequences

Heart disease

Ulcers

Memory loss

Immune-deficiency Obesity

Erectile dysfunction, decreased libido

Depression

Relationship troubles

Bad mood, unpleasant to be around Violence

Depression

Suicide

Early death (Karoshi)


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Job Stress

Video example:


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Causes of Job Stress

Dangerous working conditions

Role ambiguity (unclear standards for evaluation)

Role conflict (conflicting demands from different roles) Load demands or overload (students at the end of term)

Lack of control (low autonomy)

Heavy responsibilities (especially for others)

Interpersonal conflict (fights with co-workers)

Workplace harassment


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Personal stress management tactics

Problem solving (changing the situation!)

Active Coping Changing behavioral and cognitive reactions

Improved diet and exercise

Relaxation training

Passive Coping Withdrawal

Failure to Cope

Self-medication and self-destruction


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Reducing or coping with stress:

some managerial responses

Job redesign

Social support

Family-friendly HR policies

Stress management programs

Work/life programs Employee fitness


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Group project discussions

Project proposal:

Identify group, organization, topic, & methods

Due Friday, February 4 (beginning of class)

Satisfaction[1]

Documents

Transcript of Satisfaction[1]