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#12 M.D.L.B Colony,HASTHINAPURAM,CHENNAI-600 064. +91 98405 28804: satthy@gmail.com

SATHYA KUMAR.V

OBJECTIVE :

An organized individual who can prioritize multiple tasks and ensure deadlines aremet. Having an aptitude for learning and have the ability to work as an effective team

player with the ability to lead a team.Summary:

One year & eight months of experience in the area ofcustomer service for an onlineretail industry.

Proven achiever, quick learner, creative leader, strategic thinker, pragmatic changemanager and a good team player.

A committed team player, with a proven ability to meet and exceed set goals anddeadlines.

Exceptionally detail-oriented, with strong organizational and multi-tasking abilities.

Extensive experience in meeting Objectives, identifying problems, promotingsolutions and Motivating staff.

Exceptional written and verbal communication skills, Strong business acumen,strategic thinking, interpersonal and presentation skills.

Technical Competencies:

RDBMS : MS-ACCESS.Office Tools : MS Project, MS Office Suite, MS OutlookOperating Systems : Windows 98, Windows 2000, Windows XP.

ACADEMIA

Bachelor of Science (CS)

Name of the College : South Indian Vanniar Education Trust

[S.I.V.E.T] College of Arts & Science, Gowrivakkam, Chennai-601 302

Branch of Study : B.Sc., [COMPUTER SCIENCE]

Years of Study : 1996-1999.

Year of Passing : October 1999.

Percentage of Marks : 68.75%

Customer Support Executive : SUTHER LAND GLOBAL SERVICES (MAY 2007 Jan 2009)

(E-MAIL SUPPORT)MIS Executive : SKF Asset Management Services, Chennai (Dec 2005 to Oct 2006)

MIS Executive : Pride Technologies, Kancheepuram (Feb 2004 to Aug 2005)

Administrative officer : Ranjeetha Enterprises (Jan 2000 To Oct 2003)

Key Skills & Management:

1. Management Skills:

Meeting Deadlines

Identifying Problems

Promoting Solutions2. Excellent Team Building Skills

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Career Highlights

May 07 Jan 09 with Sutherland Global Services Pvt. Ltd., Chennai

Role: Customer Support ExecutiveProcess: Amazon.com

Nature of Work:

Job Profile:

Handling Customers queries through E-mail and Phone.

Handling of Ten-member team.

Correspondence with the client.

Handling customers queries with quality response.

Preparing weekly forecast for the process.

Ensure all records are maintained and retrieved as and when requested.

Ensure regular huddles be conducted for the team members about the process update.

JOB RESPONSIBILITIES at SKF Asset Management Services & Pride Technologies:

Main duties include collecting of appropriate data for Data Porting.

Major Job profile includes Creating & generating Reports.

Creating Web Pages in Ms Front page, HTML & Ms Visual Developer Studio

Creating Macros, Modules in Ms-Access , Ms Excel .

Preparing Pivot Chart in Excel & Access.

Creating & updating files in Acrobat.

At Rangeetha Enterprises from Jan 2000 To June 2004

Job profile:

Correspondence with Customers and suppliers

Preparing quotations and invoice

Responsible for Banking transactions

PERSONAL DETAILS:

Fathers Name : Mr.A.VAJIRAVELU.Date of Birth : 10/11/1976.

Age : 33 Years.

Sex : MALE.

Marital Status : SINGLE.

Declaration:

I, V.Sathya Kumar, hereby declare that all the above information is correct and true to the best of my knowledge.

Date:

Place: CHENNAI - 64. (V.SATHYA KUMAR).