Saskatchewan's Open Family Presence policy
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Transcript of Saskatchewan's Open Family Presence policy
Open Family Presence
SK PFCC Guiding CoalitionCarmen Stephens, Malori
Keller, Tamara Quine,
One province, one policy
Milestones2009 Patient First Review Report 2010 Institute for Patient & Family Centred Care Education Days 2011 Each region/ agency develops a plan for advancing PFCC. Provincial framework & forum created to support learning and sharing.2012 Patient/ Family Advisor engagement soars as province requires involved of patient/families
in Lean events.
CEO/DM Community
PFCC Guiding Coalition
Sharing & Collaboration
Working Groups
Better Together – Provincial Open Visiting Hours Policy
Patient Experience & Measurement PFCC Reporting Communications & Stakeholder
Engagement Patient & Family Advisor
Orientation & Development PFCC Staff Education
Standardization
• Stakeholder Engagement
• Patient & Family Advisor Network
• Staff & Physician Champion Network (TBD)
Provincial PFCC Governance Model
Open Family Presence Policy - Who created the policy?- Who approved the policy?- What is the policy?- How will the policy be
implemented
Open Family Presence
Audit results show that 124 of 125
patients/families surveyed were able to have their loved ones
with them to the degree they wished.
Tools Created….- Policy- Overview Document- Communications/ Website
Update Memo- Staff Education- Audit- Poster- Admissions Booklet Language
Public Media Coverage• May 11th news release on open family presence
policy “Health Regions to Lift Visiting Hour Restrictions in Facilities” – published on Ministry and HQC websites
• Great media pick-up but posed challenges for regions
Canadian Press
CBC News News Talk 650 CKOM
Saskatoon StarPhoeni
x Global TVCTV
paNOW
Managing Challenging Situations- Infection Control- Outbreaks- Privacy/Confidentiality- Crisis: Over-capacity- Large Families or groups of
guests- Noisy, disruptive or unsafe
guests- Time Restrictions- Family Conflict
Supporting teams through the creation of Work Standards….
Coaching through challenges…
Significant investment in Education
Questions?