SAS Institute 29.11.2012 Ole Kassow
-
Upload
ole-kassow -
Category
Business
-
view
187 -
download
2
description
Transcript of SAS Institute 29.11.2012 Ole Kassow
![Page 1: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/1.jpg)
November 2012Ole Kassow, Purpose Makers
Er I på tynd is?
Thursday, November 29, 12
![Page 2: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/2.jpg)
Thursday, November 29, 12
![Page 3: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/3.jpg)
(T + P + I)S
Social kapitalTillid
Velvilje
Thursday, November 29, 12
![Page 4: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/4.jpg)
PrisKvalitet
FeaturesService
Thursday, November 29, 12
![Page 5: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/5.jpg)
Pris
Thursday, November 29, 12
![Page 6: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/6.jpg)
Thursday, November 29, 12
![Page 7: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/7.jpg)
Promotion
Thursday, November 29, 12
![Page 8: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/8.jpg)
Frygt
Thursday, November 29, 12
![Page 9: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/9.jpg)
Konklusion:Manipulation virker!
Men...
Thursday, November 29, 12
![Page 10: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/10.jpg)
Prisen for mistillid
Thursday, November 29, 12
![Page 11: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/11.jpg)
Oktober3,2253,114
1822,3671,927
10,815
November2,2794,299
05,410
33712,325
December594
1,6660
5,660632
8,552
Forskel 3 mdr-10,304
5,590-475
4,940606
Faktiskårligt tab-30,682
-39-2,47911,1773,957
Thursday, November 29, 12
![Page 12: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/12.jpg)
Thursday, November 29, 12
![Page 13: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/13.jpg)
Thursday, November 29, 12
![Page 14: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/14.jpg)
Thursday, November 29, 12
![Page 15: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/15.jpg)
Thursday, November 29, 12
![Page 16: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/16.jpg)
OPRØR
Thursday, November 29, 12
![Page 17: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/17.jpg)
Thursday, November 29, 12
![Page 18: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/18.jpg)
Thursday, November 29, 12
![Page 19: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/19.jpg)
Thursday, November 29, 12
![Page 20: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/20.jpg)
Thursday, November 29, 12
![Page 21: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/21.jpg)
1 2 3 4 5 60 7 8 9 10
Detractors (bagvaskere) Passives Promoters(fans)
Net Promoter Score = % promoters - % detractors Source: Bain & Company
På en skala fra 0-10 hvad er sandsynligheden for, at du vil anbefale os til en ven eller kollega?
Thursday, November 29, 12
![Page 22: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/22.jpg)
Zane’s Cycles
Thursday, November 29, 12
![Page 23: SAS Institute 29.11.2012 Ole Kassow](https://reader033.fdocuments.us/reader033/viewer/2022060122/5594cf661a28ab1c1d8b4659/html5/thumbnails/23.jpg)
Hensigt: Giv medarbejderne lov til at gøre det rigtige for
kunderne.
Væk med “do’s” and “don’ts”
Wegmans besluttede, at ingen kunde måtte forlade
butikken utilfreds
37.000 medarbejdereOmsætning: 22 mia. kr.
Medarbejderchurn: 7% (19%)
Thursday, November 29, 12