S.a.R.S Docmentation & User Manual

8/13/2019 S.a.R.S Docmentation & User Manual

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Smart Airline Reservation Systems

By The Name of Allah

A Najah National University

Computerized information Systems Department

*****************************

* Project Documentation:

Smart Airline Reservation System

S. A .R. S

* Directed to Drs:

Baker Adull !aa"

#ade Al draidi

* Prepared BY:

Ahmad $esleh

Ahmad Toumallh

!ade Salahat

* Second Semester:

2007/2006

%


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Our Work for

For our families who looks to us as their future.

For our Doctors who want us to guide the future

and apply what we learn from them all the

experience, mainly Dr: Baker Abud Al haaq, And

Dr : fadi dradi .

For ur team who works day and night to get this

pro!ect in this shape.

For all students in our uni"ersity, in my #ollage the

$nformation %echnology.

&


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Use case ode!in"''''''''''''''''''''''''

Project Bac#"round

(ne of the major transports )ays all over the )orld is the

plans*

A lot of people are travelin+ around the )orld usin+ this part*there is a lot )e dont kno) aout this system* so )e try to

find a +ood and easy system to deal )ith it

(ur proje,t idea ,ame from the ri+ht of -alestinian nation to

fly* to travel around the )orld* to do )hat )e are prevented

to do* from our full elieve of homeland.

To The main aims that let us ,hose this proje,t is/%. Spread the idea of fli+ht reservation systems that a lot

of people see it as and ami+uous matter.

&. Desi+n a ,omplete system for airline reservation

system ased on )e appli,ation for any passen+er in

any pala,e all over the )orld* to ookin+ ti,kets*

,an,elin+* ,he,kin+ trips and some fun,tions.

0. Desi+n a ,omplete system for airline reservation

system for Airline a+ents* to fa,ilities any intera,tions

)ith the system to make it easy for the users for any

servi,e.

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1. 2et the e3perien,e in dealin+ )ith )e and user

+raphi,al interfa,e ,onne,ted to the data ase over a

net)ork4 this )ill help us to kno) more ho) the real

system )orks.

ission statement

5hile our team ,olle,tin+ the data from the real

systems* )e noti,e a lot of systems prolems su,h that

the ,omple3ity* the multiple fun,tions that are unused

)hi,h make a lot parts of the system diffi,ult to use*

one of the ans)ers that one employee told us that* it is

hard to kno) all of thin+ aout the system and he ,an

only do spe,ifi, thin+s.

#orm this point )e )ill try to find system )hi,h is easy

to use* and implement and learn* and no need for the

,omple3ity to deal )ith a system in t)o fields/

6 The a+ents employee.

6 The passen+ers.

1


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SARS Actor $ist

%. Airline a+ents employee/

The a+ents )ill use this system all over the )ork time to

serve the users to ook their fli+hts* or ,an,elin+ or

havin+ any servi,e* they )ill )ork on the )indo)s

appli,ation system* and they )ill e spe,ialized in this

part and kno) every thin+ aout.

&. Costumers on the )e appli,ation/

5ho )ill reserve their ti,kets online and also pay for it*

to make their a,tions easiest and simple in any aspe,t

they )ant.

0. Costumers re"uest their servi,e y visitin+ the a+ents

(ffi,es/

7n this ,ase )e )ill take aout the third users of the

system* they are also ,lients ut they are into indire,t

,onne,tin+ to the system* the media is the )indo)s

appli,ation y the a+ents )ho )ill do all the )ork for the

,lient.

Notie, / Costumers have more fa,ilities in this

system e,ause he deal )ith the system a lot so )eprovide for him user name and pass)ord that refle,t

his personality and he have a lot of +ood features

that makes him different from others.

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De%ine ain Users &oa!s

The 2oals of the users of the system as follo)s/

%9 The :mployees

The aim of the employee is to the serve the ,lients to dotheir )ork in easy and simple )ay.

&9 The Costumers

The aim of the Costumers is to have a "ui,k servi,e

a)ay of prolems4 the ,allin+ for them to use thesystem is the effi,ien,y of the system.

SARS Use case

#or )indo)s appli,ation/

B.%/ The employee lo+in to the fli+ht system/ the employeelo+in to the system y enterin+ his username and pass)ord.

B.&/ Costumers re"uest for fli+ht/ the Costumers asks for afli+ht to e ooked.

B.0/ The employee looks for the Costumers re"uest/ theemployee takes information from the Costumers to find theavailale fli+ht.

B.1/ Costumers ,onfirm reservation to fli+ht/ the Costumers

reserve the fli+ht that availale and )hi,h he see that itssuitale.

B.8/ The employee reserve fli+ht/ the employee reserve fli+ht)hi,h the Costumers needs.

;


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B.;/ Costumers )ants to ,an,el a fli+ht/ the Costumers asksfor a fli+ht to e ,an,eled.

B.


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B.&/ Costumers re"uest for fli+ht/

%. The Costumersmust e in the a+ents offi,e.

&. The Costumers+ives his name to the employee.

0. The ,ostumer asks the employee for a fli+ht.

1. The ,ostumer +ives his fli+ht sour,e destination the time for

the employee and all other needed data.

8. 7f the fli+ht founded he may make a reservation or sear,h for

another fli+ht.

B.0/ The employee looks for the ,ostumer re"uest/

%. The employee starts to input the information into the system

form.

&. The employee must enter the ,ostumer name* the sour,e*

destination* the time and other information.

0. 7f the re"uest found +et it the ,ostumer.

1. 7f not tell The ,ostumer the availale re"uest or fli+ht.

B.1/Costumer ,onfirm reservation to fli+ht/

%. The ,ostumer see the availale fli+ht and ,hoose )hi,h he

see that it is suitale to it.

&. 7f found suitale fli+ht he )ants ,ostumer provide the

employee his full name.

0. The ,ostumer ,hoose the ,lass that he need to take it.

1. 7f the ,lass not availale ,ostumer ,hoose other ,lass or

sear,h for other fli+ht availale.

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8. 7f the fli+ht not suitale or not availale the ,ostumer may

,hoose other fli+ht in other data +ive it to the employee.

;. 7f the fli+ht suitale and ,lass availale +ives the employee the

fli+ht ti,ket ,ost.


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B.


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&. The employee a,,ept re"uest.

0. The system lo+out from the system.

%%


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%&

Customer

:mployee

B.&/ Re"uest for

#li+ht

B.0/ooks for the

Customer Re"uest

B.8/Reserve #li+ht

B.;/ Can,el a #li+ht

B./ Sear,h #or Data

B.=/ Re"uest Data

B.1/Conferm

Reservation to #li+ht

#i+ure%/ 2eneral 5indo)s Appli,ation Use Case

B.%/ o+in to the

#li+ht System

B.%?/ o+out #rom

The #li+ht System


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%0

:mployee

ooks for the

Customer Re"uest

Reserve #li+ht

Can,el CostumerReservation

Sear,h #or Data

#i+ure&/ 5indo)s Appli,ation Use Case

o+in to the #li+ht

System

o+out #rom The

#li+ht System


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%1

Customer

Re"uest for #li+ht

Can,el a #li+ht

Re"uest Data

Confirm Reservation

to #li+ht

#i+ure0/ 2eneral 5indo)s Appli,ation Use Case


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%8

:mployee

#i+ure 1/ Communi,ation Dia+ram for B.%/ The employee lo+in to the fli+ht system.

System 7nterfa,e;/ Retrieve -ass)ord

8/#or+et -ass)ord

&/System Re"uire -ass)ord

System Dataase

0/Set -ass)ord


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%;

:mployee

;/2et 7nformation

#li+ht Reservation

Sear,h #or Data

System 7nterfa,e

&/Re,ord C. Name1/Sear,h #or Data

8/Availale 7nformation

%/ 2ive Name

Customer

0/2ive Data

#i+ure =/ Communi,ation Dia+ram for B.=6>/ Sear,h for data.

:mployee

#i+ure >/ Communi,ation Dia+ram for B.%%/ The employee lo+out to the fli+ht system.

System 7nterfa,e

&/ Re"uest A,,ept

System Dataase

%/Re"uest #or o+out

#li+ht Reservation Sear,h #or Data


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%/ A,tivity Dia+ram #or B.>/ :mployee sear,h for data

(

2et 7nformation

Not (

Re,ord Customer

Name


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#or 5e appli,ation/

B.%/ The $emer lo+in to his a,,ount/ the ,ostumer put his

username and pass)ord to ook.

B.&/ The $emer sear,h for a fli+ht/ the ,ostumer sear,h fora fli+ht a,,ordin+ to input information.

B.0/ The $emer makes a reservation/ the ,ostumer,onfirms a reservation.

B.1/ The $emer ,an,elin+ the fli+ht reservation/ the

memer ,an,els his reservation.

Use case in detai!s

B.': ()e emer !o"in to )is account:

%. The memer open the SARS )e site.

&. The memer open the part for memers.

0. The memer )rite the user name and pass)ord.

1. 7f memer for+et his username or pass)ord he ,an

retrieve it y enter his username or pass)ord and the

se,rete "uestion and information )hi,h he ,hose in si+nup.

B.2: ()e emer searc) %or a %!i")t:

%. The memer open the part for the sear,h.

&;


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&. The memer put the sour,e and destination to sear,h and

the time )hi,h he needed.

0. 7f the spe,ified fli+ht )as founded the memer may makesa reservation or leave.

1. 7f the spe,ified fli+ht )as not the system display the

availale fli+ht nearest to the re"uested fli+ht.

B.+: ()e emer ma#es a reser,ation:

%. The memer uses the retrieved data to ook the fli+ht.

&. The memer ,hose the suitale fli+ht and ,lass.

0. 7f the ,lass not availale he ,hose another one or sear,h

for other fli+ht.

1. The system ,al,ulates and display the fli+ht ti,ket ,ost.

8. $emer ,onfirms the reservation.

;. The system ,he,k the ,redit ,ard a,,ount.


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&. The memer fills in the form the numer of the fli+ht that

he )ants to ,an,el or ro)s it from his list.

0. 7f the tar+et fli+ht are founded the memer ,onfirm the,an,el operation.

1. The System put in memer ,redit ,ard a,,ount the ,ost of

fli+ht reservation.

8. 7f not founded the system +et the memer the aility to

make other operation.

&=


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&>

$emer

B.%/ o+in To !is

A,,ount

B.&/ Sear,h #or

#li+ht

B.1/ Can,elin+ #li+ht

Reservation

B.0/ $akes

Reservation

#i+ure&?/ 5e Appli,ation Use Case


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0?

$emer

#i+ure &%/ Communi,ation Dia+ram for B.%/ The $emer lo+in to his a,,ount.

5e Site%?/ Retrieve -ass)ord


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0%

(penin+ the

)esite

(penin+ the

part for

memers

#or+et -ass)ord

Retrieved By User

name or pass)ord

(

Not (

Retrieve

-ass)ord

#i+ure &8/ A,tivity Dia+ram #or B.%/ $emer lo+in to his a,,ount


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0&

2ive Sour,e*

Destination

And Time

(

Not (

Reserve #li+htor eaves

#i+ure &;/ A,tivity Dia+ram #or B.&/ $emer Sear,h for fli+ht

#ound #li+ht

System DisplayAvailale #li+hts


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00

Choose The

Class !e Need

System Cal,ulate and

display Ti,ket Cost

#i+ure &


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01

#ill #li+ht Numer in the#orm or Bro)s it #orm ist

Confirm #li+ht

Can,el (peration

System -ut Reservation

Cost to Credit Card A,,ount

#i+ure &=/ A,tivity Dia+ram #or B.1/ $emer ,an,el the fli+ht reservation

Tar+et #li+ht

#ounded

OK

Not OK


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:R Dia+ram

08


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:R Dia+ram for Smart Airline Reservation System

1. Identify Entities

The entities in this system are:

Employees'. mp!oeeA"ent%.%6:mpname

%.&6:mp7Dnumer E-9

%.06:mpAddress

%.16:mpTelphone

%.86:mpFoType

%.;6:mp-ass)ord

%.


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Costumers2. 1ostumermemer

2.'. 1ostumerPersona!n%ormation

&.%.%6Costumer Name

&.%.&6CostumerNationality

&.%.06CostumerSe3

&.%.16 CostumerNi,kname

&.%.86 Costumerpass)ord

&.%.;6 Costumer7Dnumer E-9

&.%.6Costumerpassportnumer E-9

&.%.%?6CostumerNumerooked#li+hts

&.%.%%6CostumerisaCardnumer

&.%.%&6CostumerisaCardpass)ord

2.2. 1ostumerAddress

&.&.%6 CostumerCountry

&.&.&6 CostumerCity

&.&.06 Costumer-oBo3

&.&.16 Costumer:3tendedAdress

2.+. 1ostumer 1ontact

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&.0.%6 Costumer:mail

&.0.&6 Costumerfa3numer

&.0.06 Costumer!ealthstatus

&.0.16CostumerBestfood

&.0.86CostumerTelephone

&.0.8.%6 Costumer!ometel

&.0.8.&6 Costumer$oiletel

&.0.8.06 Costumer)orktel

The Reservation+. Reser,ationoperation

0.%6Reservation,onfirmstatues

8.&6ReservationTime

0.06ReservationDate

0.16ReservationCodeE-9

0.86Reservationo,ation

0.;6Reservationoffi,ename

0.< 6:mp7Dnumer E#9

0.= 6#li+htNumer E#9

0.>6 #li+htName E#9

0.%?6 Costumer7Dnumer E#9

0.%%6 CostumerpassportnumerE#9

-. 3!i")tin%ormation

0=


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1.%4#li+htName

1.&6#li+htNumer E-9

1.06#li+htSour,e

1.16#li+htDestination

1.86#li+htTime

1.;6#li+htDeparturedate

1.6#li+htCompany

1.%?6#li+htDuration

1.%%6#li+htookedfor

1.%&6#li+ht,itiespassed

1.%06#li+ht-assen+ernumers

2. Find Relationships

mp!oee Administrator emer Reser,ation

3!i")t

mp!oee Controlledy

Reserveto

Do*Can,el

Reserved y

0>


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Administrator

,ontrol Che,k Add

emer Askreservatio

n

$ake*Can,el

Bookedin

Reser,ation Reservedy

Added y Reserved for

Doneto

3!i")t Reservedy

Assi+nedy

Reservedto

$adey

3. Draw Rough ERD:

.mp!o/ee

3!i")t

Reser,ation

Sear,h

for

#or

D(

Can,el

$

$

$

$

$

1ustomer

Reserve

to

!ave

$

$

5ote!

1ar

$

$

$

$

$

$

$

4. Fill in ardinality

1.The employee reserve for members and nonmembers.

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2. The employee makes many reservations.

3. The employee controlled by administrator.

4. The Administrator adds many flights.

5. The member makes many reservations.

6. The nonmembers make many reservations.

7. The flight can be reserved by at least one member or non member.

!. Define "rimary #eys

8.%6 :mp7Dnumer

8.&6 #li+htNumer

8.06 Costumer7Dnumer

8.16 #li+htReservationCode

8.86 !otelReserveCode

8.;6 CarReserveCode

6. De%ine 3orei"n es:

;.%6 :mp7Dnumer

;.&6 #li+htNumer

;.06 #li+htNumer

;.16 Costumer7dnumer

;.86 #li+htReservationCode

;.;6 !otelReserveCode

;.


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S.A.R.S

US:R$ANU:

1&


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Overview:

Airline companies have been increasing in the last century, with increased tending

toward air traveling from people all over the world, as the number of people asking

for flights reservation increases, the process of reserving becomes very exhaustingfor the employees in the airline companies and time consumer for the people who

wants to reserve since the may need to wait for their turn

This issue becomes of a big concern for the managers of the airline companies,

So many airline companies moved for using the Amadeus software which saves time

and effort but still needs allot of typing effort since it depends mainly on commands,

in order to use Amadeus you must know the commands by heart

So from this perspective comes the idea of SARS (Smart Airline Reservation

System), here in the next few lines

SARS consists of tow parts! "indows application, and the web application,

#oncerning the windows application its to be used by the employees, they first must

login to the system then he will be directed to his part of the program, the software

helps the employee searching for flights by entering re$uired information then he can

reserve, cancel reservation, add %cancel a flight

The process of reservation is done this way, first of all the customer must visit the

airline office agents in his country, gives his name, &'(in case he is a special

customer),then he provide the source, destination and time for the flight, farther

information will be needed if the customer confirms reserving, the employee saves

information about the customer, the searches for the re$uested flight by entering

source, destination, and time into SARS after login to it, if the flight is available SARS

will display all information about it else the related flights will be displayed but not at

the exact time, the customer confirms the reservation and he will be re$uired to payeither by providing visa card number, or baying in cash, the ticket then will be printed

,and the employee will give it to the customer

ow, concerning the web application same process will happen of #ourse by visiting

the SARS part on the web, the customer enter the search flight engine looks for

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flight, and for reserving he enters the reserve page, the customer can have

username and password by registering in the members registration page, the sites

are listed in SARS web, in that way you can register wherever you are and any time

The next pages describe both applications in detail by describing the graphical user

interface

B889&:

%6 #irst the employee lo+in to the SARS appli,ation y enterin+ his 7D

and -ass)ord then pressin+ lo+in or ,an,el to e3it.

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&6 :mployee presses the sars ookin+ part.

06 :mployee sear,hes the re"uested fli+ht y enterin+ sour,e anddestination .

16The result )ill e displayed.

86The employee must hi+hli+ht the fli+ht he )ants then presses on

,hoose fli+ht utton.

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1;


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;6The employee enter the id of the ,ostumer into the -ASS:N2R 7D

te3to3

Then presses the C!:C utton to ,he,k if the ,ostumer has an 7D.

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>6The SARS )ill +enerate the (##7C: T7C:T NU$B:R displayed

at the top ri+ht te3t o3 .

The employee ,an press C:AR #(R$ to empty the te3ts o3es* or

,an,el to ,an,el ookin+.

The employee ,an press on N:5 to ook for another ,ostumer at the

same fli+ht.

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To ook a hotel the employee presses the B(( !(: ta*

Sear,hes for hotel y fillin+ the re"uired information. And enters the

,ostumer 7D and presses C!:C to see if the ,ostumer e3ists.

Then presses S!(5 B((:D to display the ookin+ information

from the filled information. Then he presses B(( to ook the hotel.

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And enters the ,ostumer 7D and presses C!:C to see if the

,ostumer e3ists.

Then presses S!(5 B((:D to display the ookin+ information

from the filled information.

Then he presses B(( to ook the ,ar.

The R:S:R: C(D: )ill e displayed in the te3to3 .

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EThe N:5 utton used for ookin+ another ,ar for another

,ostumer9 .

1ance!!ation:

To ,an,el a fli+ht the employee enters the CANC: #72!T

R:S:RAT7(N ta* #ill in the passen+er 7D and the #7!T

R:S:RAT7(N C(D: then

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-resses C!:C to see if reservation e3ists

#ound )ill e displayed.

The employee presses sho) to display the reservation information.

The employee presses CANC: #72!T utton to ,an,el the

reservation or N:5 to ,an,el another fli+ht.

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To ,an,el a hotel the employee enters the CANC: !(T:

R:S:RAT7(N ta*

#ill in the passen+er 7D and the !(T: R:S:RAT7(N C(D: then


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The employee presses sho) to display the reservation information

The employee presses CANC: !(T: utton to ,an,el thereservation or N:5 to ,an,el another fli+ht.

To ,an,el ,ar the employee enters the CANC: CAR

R:S:RAT7(N ta*

#ill in the passen+er 7D and the CAR R:S:RAT7(N C(D: then


8;


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The employee presses sho) to display the reservation information

The employee presses CANC: CAR utton to ,an,el the

reservation or N:5 to ,an,el another fli+ht.

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SAR15:

Searc) date:

8=


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The employee enters SARS GST:$ S:AR! ta

-resses S:ARC! BG DAT: ta* then enters the date and presses

sear,h

The results )ill e displayed in the list vie) elo)

Searc) compan:

To sear,h y ,ompany the employee presses the S:ARC! BG

C($-ANG ta

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Then ,hooses the ,ompany form the Como o3 and presses #7

DATA


Searc) air port:

To sear,h y ,ompany the employee presses the S:ARC! BG A7R

-(RT ta

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Then ,hooses the ,ompany form the Como o3 and presses #7

DATA


1ostumers:

To update the ,ostumer re,ord the employee presses

;%


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The CUST($R ta.

:nters the ,ostumers 7D and presses 2( to sear,h

#(UND )ill e displayed if the ,ostumer e3ists

The employees either presses update or delete uttons

#ills the ,orrespondin+ #(R$ do)n

Update:

;&


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De!etion:

Noti,e/ after enterin+ the ,ustomer 7D some information aout him

)ill e displayed su,h as 7D* name* +ender* form

7f the ,ostumer does not e3ists N(T #(UN )ill e displayed

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The employee presses the ADD Button

The employee fills the ,orrespondin+ #(R$

S.A.R.S. Dataase (a!es

;1


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1. :mployee A+ent Tale

8. #li+ht 7nformation Tale

;;


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;. #li+ht Reservation Tale


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=. o+in 7nformation Tale

>. (ffi,e A+ent Tale

S.a.R.S Docmentation & User Manual

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Transcript of S.a.R.S Docmentation & User Manual