SAQA 91782 - skills-green-economy.org€¦ · SAQA 91782. Learning Project 3. Gain an overview and...

PLUMBERSAQA 91782

Learning Project 3Gain an overview and understand the professional bodies and legislative framework regulating the plumbing industry (SABS/SANS, JASWIC, PIRB, IOPSA, Construction Regulations, Consumer Protection Act)

Time allocation: 16 hours

Learning Area 1Prepare and plan for work

Apprentice Name and Surname

APPRENTICE

WORKBOOK

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Before starting with the actual Learning Project, please familiarise yourself with the information on this page!

How to use this workbookThe DSPP learning support material provides additional teaching aids for the knowledge and practical skills modules based on the NOCC-A21 syllabus that was developed according to the new QCTO curriculum. The workbooks supplement the existing learning material available at the TVET colleges and consist of work assignments, which can be used by the lecturers as part of the assessments. The completed assessments will be filed in the Portfolio of Evidence (PoE) and form one of the admission requirements for the trade test at the end of the apprenticeship.

The workbooks focus on practical, workplace-driven aspects and contribute to personal growth and development of the apprentice. The focus is the apprentice!

The workbooks are arranged under headings (viz. Introduction to the Learning Project, Preparation, Theory, Work Assignments and Assessments, Further Development and Workplace Experience), using colours and icons to help the apprentice navigate easily through the workbook and are designed to suit the level of the apprentice. The mentioned time allocation is applicable to the knowledge and practical modules done at the TVET college only.

Below is a short description of the different sections of the workbook.

Introduction to the Learning ProjectOn page 4 of the workbook, the apprentice is introduced to the Learning Project. The section begins with a motivational quote, picture or story to inspire the apprentice to 'think out of the box' and to apply this mind-set to work with the workbook. With a short paragraph introducing the upcoming Learning Project, the apprentice will have an idea of how the practicals will be applied in class.

PreparationThe next heading "Preparation" is one of the most important parts of the workbook and can be used at the beginning of the Learning Project. The aim is to arouse the interest of the apprentices in the Learning Project by challenging them with problems and questions varying in difficulty and presented in a fun, creative and mostly scenario-based fashion. There is no pressure on the apprentices to have all the answers - this will encourage them to participate.

TheoryThe theoretical section entails the formal process of instruction as set out by the NOCC-A21. The lecturer is aware as to the desired outcomes and range of topics and he/she plans the process in such a way that training is effective and completed within the allocated time frame.

Work Assignments & AssessmentsWork assignments are completed by apprentices in order to assess their knowledge and skills and to determine effectiveness of the training against the stated outcomes. The assessments and evaluations are done objectively and present an opportunity to identify and schedule remedial activities. These must be formally agreed upon between the apprentice and the lecturer. Furthermore, the assessments serve as proof for the completed knowledge and practical skills modules in the Portfolio of Evidence (PoE).

Further Development & Workplace Experience"Further Development" aims to allow apprentices to delve deeper into the featured topics. The format may include references to websites, books, documents, projects or experiments. Lecturers do not formally keep track of apprentices’ activities in this section. The employment of the apprentices at the workplace is aimed to provide “real-life” work experience. The "Workplace Experience" section of the workbook ensures that apprentices complete a variety of tasks at the workplace.

ENJOY THE PROCESS!

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1LEARNING AREAS LEARNING PROJECTS

LA 1 Prepare and plan for work LP 1

Orientation to the programme (QCTO qualification, NOCC-A21, rotation, logbook, trade testing), adhe-re to apprenticeship contracts (difference between students and apprentices, relations between lead, host employer and training provider), labour laws, industrial relations laws, company rules and regulations

LA 2Use, handle and care of trade- specific hand- & power tools, measuring and tes-ting devices, equipment and materials

LP 2Investigate and analyse roles, responsibilities of a plumber, structures and procedures of the compa-ny environment, work ethical norms and values

LA 3 Read and interpret plans/drawings, speci-fications, documentations and standards LP 3

Gain an overview and understand the professional bodies and legislative framework regulating the plumbing industry (SABS/SANS, JASWIC, PIRB, IOPSA, Construction Regulations, Consumer Protection Act)

LA 4 Install and test below ground (waterborne) drainage systems LP 4 Communicate professionally (internally and exter-

nally) and apply basic conflict solving techniques

LA 5 Install, maintain and test above ground soil, waste and vent systems LP 5

Use personal computer systems incl. standard office software for trade-related tasks and smart devices

LA 6 Install and maintain basic sanitary ware fixtures (basin, wc, shower) LP 6

Organise, plan and coordinate work and maintain related documentation (e.g. time sheets, job cards, work records etc.) in the workplace and conduct housekeeping

LA 7 Install and test cold and hot water distri-bution/ reticulation systems LP 7

Participate in resource efficient, environmentally friendly (disposal of waste) and economic work practices

LP 8Comply and adhere to Occupational Health and safety (OHS Act) and perform first aid and fire fighting

LP 9Apply fundamentals of plumbing, basic trade cal-culations and engineering principles in plumbing tasks

LP 10Apply fundamentals of electrical safety and basic electrical requirements in relation to plumbing works

LP 11Manage your personal finances (living within your means, budgeting, saving, how to deal with family pressures), productivity and cost to company

LP 12Reflect on your personal development (goal setting, drivers for success, dealing with challen-ges e.g. difficult bosses, time management and self-learning)

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My progress in becoming aProfessional Plumber

A recent study into “The Rules of Life” resulted in the following 9 insights. Read through them and see whether you agree with them, determine to what extent you are living according to them, and add any such “rules” that you think should have been included.

1. Examine life, engage life with vengeance; always search for new pleasures and new destines to reach with your mind.

2. Worry only about the things that are in your control, the things that can be influenced and changed by your actions, not about the things that are beyond your capacity to direct or alter.

3. Treasure friendship: the reciprocal attachment that fills the need for affiliation.

4. Experience true pleasure. Avoid shallow and transient pleasures. Keep your life simple, disciplined and restrained.

5. Master yourself. Resist any external force that might influence your thoughts and actions; stop deceiving yourself, believing only what is personally useful and convenient.

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6. Avoid excesses. Live life in harmony and balance. Even good things, pursued or attained without moderation, can be-come a source of misery and suffering.

7. Be a responsible human being. Approach yourself with honesty and thoroughness; maintain a kind of spiritual hygiene; stop the blame-shifting for your errors and shortcomings.

8. Don’t be a prosperous fool. Prosperity by itself, is not a cure-all against an ill-led life, and may be a source of dangerous foolishness. Money is a necessary but not a sufficient condition for the good life, for happiness and wisdom.

9. Don’t do evil to others. Evil-doing is a dangerous habit, a kind of reflex too quickly resorted to and too easily justified that has a lasting and damaging effect upon the quest for the good life.

10. My additional 'Rule':

1. Introduction to Learning Project 3Imagine that there were no rules (regulations, laws, etc.) of the road or air transport, or law and order in construction!

The fact is that we cannot live proper, orderly and safe lives without rules of some kind that govern our behaviour. This is also true for the plumbing profession; if no rules exist regarding the types and size of pipes used in construction, for example, or the way we make connections, think of the chaos that will ensue in a city where millions of these are present.

We often get frustrated by rules and regulations, but in the end these are here to assist, and not to frustrate us.

1. INTRODUCTION TO LEARNING PROJECT 3

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2. PREPARATION

2. PreparationDo you recognise the sign on the right? The South African Bureau of Standards (SABS) was established in 1945.

Its role is to maintain the standardisation and quality of commodities and services in the country.

Explain the following concepts:

"Standardisation"

"Quality"

"Commodities"

"Services"

Is plumbing a service or a commodity?

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The South African National Standards (SANS) comprises the list of standards that have been developed by the SABS. Therefore, some specific SANS editions will cover the way in which plumbers are required to function.

Which professions do you imagine are covered in the following SANS editions?

SANS 4 Locks, latches, and associated furniture for doors (domestic type)

SANS 10254 The installation, maintenance, replacement and repair of fixed electric storage water heating systems

SANS 10252 Water supply and drainage for building Part 1: Water Supply Installations for Buildings

The construction industry as a whole is also further regulated by regulations put forth by the Department of Labour.

Name ten professions that are part of the construction industry.

If you buy a computer or other item from a store and arrive home to find it not working, what is the reasonable action to follow?

Now, imagine you paid R 10,000.00 for the product, and the shop owner tells you that he will not replace the item, what do you do?

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2. PREPARATION

It is because of situations such as this that the South African Consumer Protection Act (68 of 2008) was brought into being,

“to protect the interests of all consumers, ensure accessible, transparent and efficient redress for consumers who are subjected to abuse or exploitation in the marketplace.”

In your own words, what do you understand the role of the Act to be?

How would this Act apply to a plumber doing a job at a private home?

Do you imagine that there is a difference between an act, a rule, a regulation and a municipal by-law? Explain.

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The graphic on the right is from the website of the Institute of Plum-bing of South Africa (IOPSA) and lists the laws, standards and by-laws governing the plumbing industry in South Africa.

The objectives of IOPSA are:

• To encourage and promote a plumbing regulator environment th-rough the upholding, upliftment and abiding of the South African plumbing industry installation and product standards be it man-datory or voluntary.

• To promote market growth in the plumbing sector.

• To foster and encourage the technical skills and business management education of all members through all legislated training and qualification training schemes.

• To promote to members the application of excellence in work, just and honourable practices in the conduct of business amongst members, consumers and others engaged in the building industry.

• To co-operate with other bodies, persons or associations in enforcing and giving effect to its objectives.

• To promote and identify the need for the national registration of plumbers, in co-operation with the appropriate Gover-nment authorities.

• To provide the IOPSA membership with current local and international plumbing news, together with the activities of similar plumbing associations through membership of the World Plumbing Council.

• To promote good conduct of members through the administration of the Code of Conduct and Disciplinary Procedure.

Study the IOPSA objectives as listed above. Give a general impression of the value that the Institute is providing to plumbers in the country. Do you think that a single governing body is better than two or more?

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2. PREPARATION

The Joint Acceptance Scheme For Water Services Installation Components (JASWIC) states its mission as follows:

"To promote the use of acceptable components in water and sanitation installations in the interest of water conservation, health, safety and the prevention of water pollution, to the mutual benefit of consumers, suppliers, water service authorities and water service providers and the promotion of efficiency in service delivery by co-operation and the exchange of information."

In what way do you imagine a plumber would mostly be impacted on by the activities of JASWIC?

The Plumbing Industry Registration Board (PIRB) lists the following objectives:

• To effectively administer a live and updated plumbing registration system in South Africa.

• To promote and encourage the upliftment of the training and skills development at all levels in the plumbing sector, in terms of the National Qualifications Framework (NQF).

• To promote, monitor and maintain expertise and competencies among industry pro-fessionals.

• To work with the community to address concerns and resolve complaints about work carried out by plumbers.

• To monitor compliance to technical standards of plumbing work through professio-nal industry plumbing inspectors and thereby assisting authorised local and central government bodies with the enforcement of plumbing compliance.

• To promote plumbing practices that protect the environment, the health and safety of consumers; and the integrity and sustainability of the water supply, waste water, hot water heating and solar water heating systems; through the application and enforcement of South African National Standards and Codes of Practice.

• To actively promote and support a consistent and effective regulatory environment throughout South Africa.

All of this can be confusing! Give your impressions on the difference in function between the SABS, IOPSA, and PIRB.

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Questions I want to ask in class...

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3. THEORY

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3. Theory

Underpinning KnowledgeThe Underpinning Knowledge section is made up of the detailed description of what you should know and be able to do at the end of the Learning Project.

The lecturer will lead you through a process during which you will deal with these topics.

The Work Assignments and assessments are designed to test your understanding of the various topics.

Some recommended books for further reading

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NOCC-A21 Learning Requirements

Practical Skills Modules ContentApprentices must be able to do/perform the following (hard and soft) skills:

• Identify professional associations and bodies for plumbers

• Identify the need for registration, licencing and certification with professional associations

Implementation / Execution / Processing

• Identify relevant bodies, standards and regulations for given scenarios

• Identify the difference between good plumbing practises and regulations

Evaluation / Documentation / Housekeeping

• Evaluate own responses against sample solution.

Underpinning Knowledge Modules Content

Knowledge of:

• Role, scope and functions of SABS

• Role, scope and functions of JASWIC

• Role, scope and functions of PIRB

• Role, scope and functions of IOPSA

• Role, scope and functions of CPA

• Licencing, certification and registration requirements for plumbers

• Importance of standards, applicable SANS as well as construction regulations

• Reasons for municipal by-laws versus SANS

• Origin of standards and regulations

3. THEORY

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4. Practical Work AssignmentsThe aim of the work assignments is to determine whether you understand the information that was presented to you during the previous sections and to determine whether you have mastered the necessary skills.

Individual assignments also assess your ability to function on your own, to think creatively and to solve problems - individual assignments are marked with this icon:

Apart from everything else, group assignments measure your ability to work in a team, to communicate effectively, to lead and manage when called upon, etc. Those assignments are marked with this icon:

Auxiliary Calculation / Notes:

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4. PRACTICAL WORK ASSIGNMENTS

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Work Assignment 1ScenarioYour father, also a qualified and very experienced plumber, works for Waterboys Plumbing Pty Ltd in Port Elizabeth. The owner of the company wants to retire but can't find a successor or a potential buyer for his company. He therefore decides to close his company towards the end of the year.

Being concerned about his future, your father decides to start his own company, Plumbing Experts Pty Ltd. As he is still employed until the end of the year, he asks you for assistance with some of the administrative tasks, from registering the company to purchasing of machines, material and tools.

During this process you come across the various role-players in the South African plumbing industry - IOPSA, SABS, PIRB

and JASWIC.

Task 1.1

Every evening after your father returns home from work, the two of you sit down for a meeting to discuss various issues which came up during the day.

One evening, your father notices an application form for membership with the Institute of Plumbing South Africa (IOPSA). Unfortunately the page only shows the main member benefits with little further information attached.

Explain to your father what, in your opinion, the benefits of an IOPSA membership would be for the new company. Divide your answer into the four categories of benefit as seen in the picture on the right.

Benefits with regard to plumber training

Benefits with regard to technical support


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Benefits with regard to business guidance

Benefits with regard to promotion of members

1.2

Imagine you are working for the Institute of Plumbing South Africa (IOPSA) and you are asked to explain one of the benefits of membership to a class of plumber apprentices.

Prepare a short presentation (max. 5 min.) on one of the benefits (as given to you by the lecturer) and present it to the class.

Notes:

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1.3

You were able to convince your father to become a member of the Institute of Plumbing South Africa (IOPSA). He asks you to download and complete the membership application form.

Your uncle wants to trade under the company Plumbing Experts Pty Ltd and initially employ 2 plumbers and 2 apprentices. His business will be located in Port Elizabeth and he intends to work within a +/- 30 km radius of his workshop. His business plan shows that his main line of work will be in construction and he plans to install electrical geysers and wants to do repair work. He also plans to purchase a CCTV inspection device for drain inspections.

Complete the application form using your name, your details and address.


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1.4

Before signing the membership form, your father wants clarification regarding the cancellation of membership. Using the information on the form, explain to him the appropriate steps for cancellation.

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1.5

Your mother wants to know what your father needs to comply with in his day to day operations in terms of the code of conduct.

Read through the code of conduct and think of one example regarding each of the twelve points below that can be implemented in the day-to-day business of a plumbing company:

1. Support plumber training and plumbing skills required to maintain the dignity and reputation of the plumbing trade.

2. Support the importance of uplifting the standards and quality of plumbing products and plumbing installation work, as prescribed by the SABS through the SANS Codes of Practice, the National Building Regulations, Local Authority Bylaws and all mandatory standards for plumbing.

3. Conduct themselves and their businesses in a manner which shall be seen by those they serve as being honourable, transparent and fair, especially with regard to such guarantees or warranties on product and backup service that they offer.

4. Apply the basic principles of free enterprise within the operation criteria of one's own business, whilst at the same time respecting the operating criteria of other disciplines making up the plumbing industry, In order for a member to expand or move into another plumbing industry discipline, he would have to register a separate entity , and will be required to comply with all the entry levels of that part of the plumbing industry into which they intend moving.

5. Only install SABS or similar approved products, carry out compliant installation practise to comply with all applicable laws, bylaws and regulations.

6. Voluntarily register with IOPSA on an annual basis and pay annual fees in accordance with the membership category in which he is registered, as approved by the National Executive Committee of IOPSA.


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4. PRATICAL WORK ASSIGNMENTS

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7. Safeguard the public interest at all times concerning health, safety and environment by promoting to consumers that one should only use SABS approved products, and that they are required to be installed by a qualified plumber.

8. Ensure that when promoting plumbing products, members or installation services through the media, all such advertisements are in honest interpretation of that product or service, observing the guidelines laid down by the advertising standards authority.

9. Be available at all times to attend a disciplinary hearing of IOPSA in the event of a complaint against a member's product or workmanship in accordance with the applicable regulations.

10. The National Executive Committee has the authority to suspend or cancel the membership of those members who infringe on the IOPSA Code of Conduct.

11. Attend IOPSA regional meetings.

12. Ensure that the company employs PIRB licenced plumber/s. Ensure that there is a qualified plumber in the company's employ at all times, in order to comply with Section A18 of the National Building Regulations.

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What exactly is the 'SABS Mark' ? by Verna Schutte, SABS There is widespread confusion in industry about what the South African Bureau for Standards (SABS) “mark” means, how companies can attain the SABS mark, and the difference between terms such as “accreditation” and “certification”.

Starting with accreditation and certification, one often hears of “SABS accreditation”. As impressive as this sounds, it is a meaningless statement because the SABS provides certification and not accreditation services.

Certification is part of conformity assessment, the process whereby an independent neutral body confirms that a product or service complies with specifications such as South African national standards.

Conformity assessment is done by a third party such as the SABS which acts in the interests of a fair deal between the first and second parties. The SABS acts as a third party between producers and end-users or between government and suppliers.

Not any organisation is declared an independent third-party conformity assessment provider. First, it must be declared competent to provide the service: it must be accredited. In this country, accreditation is provided by the South African National Accreditation System (SANAS), so the SABS must obtain SANAS accreditation for the conformity assessment services it provides. This accreditation confirms that the SABS is technically competent to fulfill its function, that its results are impartial and that it can be trusted by all parties.

The SABS, however, also acts as a third party between e.g. local manufacturers and European end-users or between European manufacturers and local customers. This is why it is important to be accredited by a body such as the Netherlands’ Raad voor Akkreditatie which is recognised in Europe.

The phrase “SABS approved” is another source of confusion. A product tested by the SABS and found to comply with or exceed the specification to which it is tested is definitely not “SABS approved”.

This phrase refers only to products which have attained the SABS mark, a product certification scheme offered by the SABS. A product is certified when it has been assessed by an independent third party to the requirements of a specification such as a national standard. The product is then certified if it meets the specifications.

To attain the SABS mark, the product must meet the specifications of the national standard applicable to it. The mark, however, provides further benefits for manufacturer and end-user alike.

The SABS will also inspect the product manufacturer’s production facility to determine whether it has adequate quality assurance systems in place (e.g. SABS ISO 9001) to ensure continued and consistent quality. The SABS will then conduct ongoing audits of the quality management system, as well as regular tests of product samples (obtained from either market outlets or from the factory) to verify that the product still meets the specifications of the SANS.

Only then will the product obtain the SABS mark and be “SABS approved”.

End-users can trust products bearing the SABS mark: not only has an initial batch of the product been proven to meet the required standard, but future batches will continue to meet the standard. This peace of mind for the buyer also presents the producer with a great marketing tool.

It must, however, be stressed that only products qualify for the mark and not producers. Should a factory produce ten different products and one of them attains the mark, the factory cannot claim “SABS approval” for the other nine products.


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Work Assignment 2ScenarioAfter you have sorted out the IOPSA registration, you are busy with the relevant standards and some marketing material

for your father’s company.

Task 2.1

Your father understands the power of a good brand and a good marketing campaign to acquire the first customers and jobs for his new company. However, he knows that the standard of workmanship, as well as word-of-mouth are vital for the creation of a sustainable business.

While you are busy with a brochure, your dad wants you to add 'SABS APPROVED' below his company name. Read through the article on the left and tell your father whether he can do this or not. Explain your answer.

2.2

Why is it important to purchase and use only SABS approved material?

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2.3

Read through the article above and discuss in your group what role the South African Bureau of Standard plays in the preservation of the environment.

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2.4

After all the SABS and SANS talks, your father wants to make sure that he is familiar with all the industry relevant SANS regulations. At his previous job the boss ensured that all installations were done according to standard, as he was ultimately responsible for signing off sites before hand over to clients.

Your fathers asks you to make copies of the relevant standards at your workplace. You had informed your father that all standards should be filed and accessible for all employees at all times.

You pull out the first Standard and start copying when your boss stops you. Why does your boss not allow you to copy the Standards for your father?

2.5

If you have an internet connection, visit the SABS website https://store.sabs.co.za/ and make a list of all Standards, incl. their prices, which you suggest your father should purchase and study before he starts operating.


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PLUMBER SAQA 91782Learning Area 1, Learning Project 9

Apprentice name

Apprentice number

5. Assessment

GENERAL PROCESS ASSESSMENT (0 - 10 points per criteria)

EVALUATION CRITERIA

Excellent (9 - 10 points)

Very Good (7 - 8,5 points)

Good (5 - 6,5 points)

Average (3 - 4,5 points)

Below Average (0 - 2.5 points)

Participation

Attitude

Initiative

Creativity

Grasp

Knowledge

TOTAL

General Process Assessment Result (Total/0,6)

WORK ASSIGNMENT 1 (0 - 10 points per criteria)

QUESTION / EVALUATION CRITERIA

TopicEvaluation

(0 - 10 points)

1.1 Clear and detailed explanations regarding benefits in terms of training

1.2 Clear and detailed explanations regarding benefits in terms of technical support

1.3 Clear and detailed explanations regarding benefits in terms of business guidance

1.4 Clear and detailed explanations regarding benefits in terms of the promotion of members

1.5 Detailed presentation reading benefits

1.6 Correct completion of application form

1.7 Correct explanation regarding cancellation of membership

1.8 Valid examples of applications in support of Code of Conduct 1-12

TOTAL

Work Assignment 1 Result (Total/0,8)

PLUMBER SAQA 91782Learning Area 1, Learning Project 3

5. ASSESSMENT

5

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WORK ASSIGNMENT 2 (0 - 10 points per criteria)


TopicEvaluation

(0 - 10 points)

2.1 Correct explanation regarding use of SABS registration for a private company

2.2 Correct explanation regarding utilisation of SABS approved materials

2.3 Good grasp of SABS’s environmental protection aims

2.4Explanation regarding manager’s attitude towards photocopying of documentation at workplace

2.5 Correct, complete listing and pricing of documentation needs

TOTAL

Work Assignment 2 Result (Total / 0,5)

GENERAL EVALUATION (0 - 10 points per criteria)


TopicEvaluation

(0 - 10 points)

G.1Understanding regulatory bodies and systems governing the plumbing profession in South Africa

G.2 Good understanding of the requirements and benefits related to membership and compliance

G.3 Sound understanding regarding membership prerequisites

TOTAL

General Evaluation Result (Total / 0,3)

TOTAL LEARNING AREA 1 LEARNING PROJECT 3 (0 - 10 points per criteria)

EVALUATION CATEGORY

TopicResult

(Base 100)

1 General Process Assessment

2 Work Assignment 1

3 Work Assignment 2

4 General Evaluation

TOTAL

Result Learning Area 1 Learning Project 3 (Total / 0,4)

5. ASSESSMENT

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ASSESSMENT RESULTS

Total Score Learning Area 1 Learning Project 3

SCORE COMPETENT NOT YET COMPETENT

Strong / Weak Areas

Suggested Remedial Effort

General Comments

(Lecturer)

Sign (Lecturer)

Date Name & Surname Lecturer Signature

Sign (Apprentice)

Date Name & Surname Apprentice Signature

5. ASSESSMENT

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6. Further Development The Plumbing Industry Registration Board (PIRB) offers an electronic Certificate of Compliance (CoC) on their website. Visit the site and familiarise yourself with this service (http://pirb.co.za/plumbing-certificate/).

Below you find a Plumbing Compliance Certificate from the Ekurhuleni Metropolitan Municipality.

Do you think the enforcement of a Certificate of Compliance for all plumbing installations will improve the quality of work?

66. FURTHER DEVELOPMENT

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7. Workplace Experience Looking at the daily operations of your company, which SANS regulations or other laws and by-laws have the most regular impact on the work?

Does any of this have a negative influence on the way the work is done? In your view, should some of these be changed to simplify your work processes?

Write down your impressions in this regard over a period of one month, and present the report to your manager.

77. WORKPLACE EXPERIENCE

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SAQA 91782 - skills-green-economy.org€¦ · SAQA 91782. Learning Project 3. Gain an overview and...

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