Sapphire Preferred Product Benefits Guide

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Explore the many benefits of your new Chase Sapphire Preferred SM card. Welcome to a better cardmember experience.

Transcript of Sapphire Preferred Product Benefits Guide

Page 1: Sapphire Preferred Product Benefits Guide

Explore the many benefits of your new Chase Sapphire PreferredSM card.

Welcome to a better cardmember experience.

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Welcome toChase Sapphire PreferredSM

You’re about to enjoy the cardmember experience that gives you more. More points, more value, and more versatility. Chase Sapphire PreferredSM with Ultimate RewardsSM was created to provide you with the higher level of services and benefi ts that you should expect from a card. Use your card virtuallyanywhere and enjoy the fi nancial fl exibility of no preset spending limit.

There are many unique benefi ts to your Chase Sapphire Preferred card. For starters, your points are simply worth more - 25% more when you redeem for airline travel. You can transfer points at full value (1:1) to select airline frequent fl yer and hotel guest programs. Plus, you’ll receive a 7% annual dividend on all new points earned.

You’ll enjoy direct access to dedicated service professionals, a single intuitive website for all your rewards and travel needs, and benefi ts that cover anything from lost luggage to emergency assistance – 24/7. You won’t have to deal with travel restrictions or blackout dates either. We offer you these benefi ts because they matter to you.

www.chasesapphirecard.com1

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Table of Contents

Ultimate RewardsSM 4Travel Rewards Rewards Beyond TravelUnlimited Point-Earning Potential

Personalized Service 8Dedicated Service LineChase Global LifeLineSM

Online Account Management

Powerful Travel Benefits 9Trip Cancellation InsuranceTravel and Emergency ServicesTravel Accident InsuranceTrip DelayLost Luggage ReimbursementBaggage DelayRoadside DispatchAuto Rental Collision Damage WaiverATM Locations

Purchase Protection & Security 11Identity Theft ProtectionZero Liability Purchase ProtectionExtended ProtectionPrice ProtectionReturn Protection

Financial Flexibility 13Global AcceptanceNo Preset Spending LimitOnline Year-End SummaryAdd Authorized UsersAutomatic Monthly PaymentPayment Dates BlueprintSM

Rules and Regulations 17

Contact Information 19

Dedicated Service Line: 1-800-493-3319 2

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www.chasesapphirecard.com3

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It’s not another rewards program.It’s everything a rewards program should be.As a Chase Sapphire Preferred cardmember, you have access to Ultimate Rewards – Chase’s premier rewards program that gives you more of everything that’s most important to you. Extraordinary travel. Unique experiences. And limitless rewards. Created to complement your life and passions, it’s everything a rewards program should be.

You’ll enjoy limitless point-earning potential and points that never expire. Then redeem your points with a fresh perspective. Your points can be used for just about anything including airline travel with no restrictions or blackout dates. If there’s a seat available, it’s yours. Or turn your points into unforgettable memories with once-in-a-lifetime experiences. The way we see it, your rewards program should cater, not compromise.

4Dedicated Service Line: 1-800-493-3319

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Travel Rewards, not travel restrictions.No Travel Restrictions. Redeem points for airfare to or from any destination, on any date, for any class or airline. Reserve through the Ultimate Rewards online Travel Booking Tool or call a Chase Sapphire Preferred service advisor. If you can’t find what you’re looking for, simply book through any travel service with your Chase Sapphire Preferred card and pay yourself back using points.1 If there’s a seat available, it’s yours.

Your Points Are Worth More. Your points are worth 25% more when you redeem for airline travel through Ultimate Rewards. That means a flight that normally required 35,000 points can be yours for only 28,000.

Partner Point Transfer. Transfer your points at full value (1:1) to the frequent flyer and hotel guest programs of British Airways, Continental Airlines, Marriott Hotels & Resorts® and InterContinental Hotels Groups.

Click and Go. Enjoy ultimate convenience with our online Travel Booking Tool. This one-stop, self-service tool can assist you in planning each step of your trip. In addition to booking flights, you can browse and reserve hotels, car rentals, airport parking and more.

Fly Now. Enjoy travel even if rewards points alone can’t get you there. Simply redeem the number of points you wish to use, and pay the rest with your Chase Sapphire Preferred card.

Rewards beyond travel.Pay Yourself Back. Found something you simply can’t live without? Make that purchase with your Chase Sapphire Preferred card, and within 60 days, you can redeem available points for a credit on your statement, starting at 2,500 points for a $25 credit.1

www.chasesapphirecard.com5

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Dedicated Service Line: 1-800-493-3319 6

Gift Cards and Merchandise. Treat yourself or someone else with the perfect gift. With a variety of popular brands, you’ll always find the right card. Plus, enjoy access to millions of products from top brands in sporting goods, electronics, kitchenware and more.

Exclusive, unforgettable experiences. Enjoy cardmember-only access to extraordinary travel opportunities and once-in-a-lifetime events that can change how you see entertainment, sports, cuisine, and more.

Dining Experiences. With Ultimate Rewards, reserving a table at a great restaurant couldn’t be easier. Read ZagatSM reviews and ratings, and then book a table instantly from over 10,000 restaurants worldwide through OpenTable®.

Unlimited Point-Earning. Just imagine it. No Caps or Expiration Dates. There are no limits to how many Ultimate Rewards points you can earn, and your points never expire. Points remain in your account as long as you remain a cardmember and your account is not in default.

Everyday Earn. You’ll receive one point for every dollar you spend on your card—so every purchase counts.2

Double Points. Earn two points for every dollar you spend on airfare purchases with your card through the Ultimate Rewards online Travel Booking Tool.2

Bonus Points. Access your favorite online stores in one convenient place and earn up to 10 bonus points for every dollar spent anytime by shopping with your card at the Ultimate Rewards Mall.3

7% Points Dividend. Chase Sapphire Preferred will automatically award you a 7% annual dividend on all new points earned. That means more points on all the points you earn each year to get you closer to your next reward.2

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www.chasesapphirecard.com7

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Service that’s actually personal.Your time is valuable. That’s why prompt, professional service is just a phone call away. From billing statement questions to emergency assistance, you can expect the highest level of service anytime, any day, from anywhere.

Dedicated Service Line. For direct access to a real person 24/7, just call the number on the back of your card. You’ll be connected to a Chase Sapphire Preferred customer service advisor immediately – without pressing “0.” Guaranteed.

Chase Global LifeLine.SM Whether you’re traveling within the U.S. or abroad, emergency service assistance is available to you around the clock. The Global LifeLineSM can assist when your card won’t work, is lost or stolen, or when other travel-related emergencies arise.4

Online Account Management. Managing your Chase Sapphire Preferred account online is a convenient and secure way to take advantage of your benefits. For example, view account activity, set up account alerts, view your reward points balance, or enroll in paperless statements.

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Powerful travel benefits that make you feel right at home.4No matter where your travels take you, Chase Sapphire Preferred provides comprehensive travel services that keep you safe, comfortable, and covered. From cancelled or delayed trips and lost or stolen luggage, to rental car accidents and emergency services. We’re here to help you 24 hours a day, 7 days a week.

Trip Cancellation Insurance. Receive reimbursement for travel due to covered cancellations, losses, and emergencies when you purchase tickets with your card.

Travel and Emergency Services. Get help coordinating medical, legal, and travel services while you’re away from home.

Travel Accident Insurance. Receive coverage for common carrier accidental death or dismemberment at no extra cost, when you charge your travel fare on your Chase Sapphire Preferred card.

Trip Delay. When a trip is delayed more than 12 hours due to a covered event, expenses incurred as a result of the delay, such as meals and lodging, can be reimbursed.

Lost Luggage Reimbursement. Carry-on or checked luggage is covered if lost or stolen, when you purchase your common carrier ticket on your Chase Sapphire Preferred card.

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Baggage Delay. If your checked bags are delayed for a period of 18 hours or more by a common carrier, you can be reimbursed for the emergency purchase of essential items.

Roadside Dispatch. Get convenient towing and locksmith referral services in the U.S. and Canada, available 24 hours a day, 7 days a week.

Auto Rental Collision Damage Waiver. Receive coverage, at no additional cost, for damage due to collision or theft up to the actual cash value of most rental vehicles. Just charge your rental transaction on your Chase Sapphire Preferred card and decline the rental company’s collision damage waiver.

1,000,000 ATMs. That’s a lot of cash machines. For on-the-go convenience, your card lets you get cash at over one million Automatic Teller Machines in our Global ATM Network.5

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Four comforting little words: purchase protection and security.4From helping safeguard your identity to protecting your purchases, you can rest easy knowing your card’s built-in benefits provide an enhanced level of protection for you and your purchases.

Identity Theft Protection. If you’ve been a victim of fraud or identity theft, Chase Sapphire Preferred provides assistance and reimbursement for the covered costs incurred in correcting your identity.

Zero Liability. You will not be held accountable for any unauthorized purchases made on your card.6

Purchase Protection. We will replace, repair, or reimburse you for eligible items of personal property within 90 days of the date of purchase.

Extended Protection. Extend the length of the free repair period under the original manufacturer’s U.S. warranty up to one additional year on eligible warranties of three years or less.

Price Protection. Receive a refund of the difference between the price you paid for an item on your card, and a subsequent lower advertised price for the same item, within the first 90 days of purchase.

Return Protection. If a retailer will not accept a return within the first 90 days of purchase, you can get reimbursed for the cost of an item purchased on your card.

www.chasesapphirecard.com11

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Nothing’s set in stone. It’s called financial flexibility.Your Chase Sapphire Preferred card is welcome virtually everywhere worldwide, with no preset spending limit. Plus, you get the flexibility and convenience you need to manage your account with ease.

Global Acceptance. Your Chase Sapphire Preferred card has unsurpassed acceptance in more than 170 countries, as well as with Internet merchants.

No Preset Spending Limit. With no preset spending limit, you have the purchasing power to get what you need, whenever you need it. Plus, if you prefer to pay off purchases over time, you may carry a balance up to your credit access line.7

Online Year-End Summary. Track spending and file tax returns easily. Your online year-end summary organizes all your previous year’s transactions into categories by purchase type. Simply become an online registered user to automatically receive your summary.

Add Authorized Users. Share your benefits with others and earn points on their spending.8 Call your Chase Sapphire Preferred Dedicated Service Line to request additional cards.

Automatic Monthly Payment. No need to write out a check every month. You can pay off a full balance, or make the minimum payment automatically from your bank account.

Choice of Payment Due Date. If your originally scheduled payment date is inconvenient, change it to a date that suits you. Log into your online account or call the Chase Sapphire Preferred Dedicated Service Line, and we’ll gladly assist you.

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It’s your card. Design your own payment plan.Talk about fl exibility and convenience! BlueprintSM is a unique set of features that lets you manage your fi nances—on your terms. Design a plan that best suits your fi nancial picture. Every month your statement will show detailed progress reports for the Blueprint features you use. It’s available to you anytime, it’s free, and you can enroll in just minutes at chase.com/blueprint.

Full Pay – Select the types of everyday purchases you want to pay off each month with no interest. It’s like a debit and a credit card all in one.

Split – Pay off larger purchases over time. Set an end date or monthly payment amount. See your plan separated on your statement.

Finish It – Want to pay down your balance faster? Choose an end date or monthly amount. We do the math and set up the plan.

Track It – See your spending at a glance and track your progress against goals—online or on your statement.

Want to learn more about Chase Blueprint? Visit chase.com/blueprint.

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1 See Rewards Program Redemption Rules in this brochure for details.2 See Rewards Program Rules and Regulations in this brochure for details.3 To use the Ultimate Rewards Mall, you must log into your account at www.chase.com.

Participating merchants and offers are subject to change without notice. For complete details see the Ultimate Rewards Mall Supplement to your Rewards Program Rules and Regulations, which can be found by logging on to ultimaterewards.com.

4 Certain restrictions, limitations, and exclusions apply. Please see your Guide to Benefits for details.

5 Daily and transaction limits apply to ATMs.6 U.S.-issued cards only. Zero Liability Protection does not apply to ATM transactions or to

PIN transactions not processed by Visa/MasterCard, as applicable.7 No pre-set spending limit does not mean unlimited spending. Each charge that causes

your balance to exceed your revolving credit access line will be evaluated based on your account spending and payment history and your experience with other creditors. Your minimum payment calculation each month will include any amount over your revolving credit access line. Please see your Cardmember Agreement for complete details. We reserve the right to decline an authorization request for any transaction at any time for any reason. We also may request additional information from you at any time to evaluate a transaction request or your use of the Account generally.

8 Additional cards and all cardmember communications will be mailed to the primary cardmember, who is responsible for all charges made by the authorized users. Reference to the account may appear on the authorized users’ credit reports.

Footnotes

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Ultimate Rewards Program (or the “Program”) Rules and RegulationsIssuer: Your Consumer/Business Rewards credit card account (“Account”) is issued by Chase Bank USA, N.A. (herein after “we”, “our”, or “us”) located in Wilmington, DE. In these Program Rules, “you” or “your”, means all persons and/or companies responsible for complying with this agreement, including the person who applied for the Account and the person to whom we address billing statements, as well as any person who, and/or the company which, if applicable, agrees to be liable on the Account.Ability to Earn Rewards: If your Account is in default as described in your Cardmember Agreement/Business Card Credit Agreement, as applicable (“Agreement”), and/or your Account is closed for any reason, and/or there is any fraud or abuse related to the accrual of points, we reserve the right to prohibit you from earning or redeeming points through your Account until the next billing cycle after your Account is no longer in default, and to cause you to forfeit any points in your Account. If your points are forfeited for any reason, we will not reinstate these points to your Account. If your Account is closed for any reason, your membership in the Program will be terminated.Membership: Your membership in the Program will be renewed automatically each year as long as your Account is open and not in default as defined in your Agreement, or until we notify you of the Program’s cancellation. The Program is not subject to a yearly program fee. While there is no yearly program fee associated with Ultimate Rewards Program membership, there may be an annual fee in conjunction with your credit card Account. Earning Rewards: You will earn 1 point for each $1 of Net Purchases. You will earn an additional 1 point for each $1 of eligible airfare Net Purchases made online through the Program booking tool. You will receive a yearly bonus of 7% of all points you earned in the previous Year. (“Year” means, for your first year as a cardmember, the period beginning with your Enrollment Date through your December statement date of that same year. For each year thereafter, “Year” means the twelve month period beginning the day after your December statement date through your December statement date of the next year). Your bonus will appear on your January or February billing statement. (“Net Purchases” means purchases of goods and services made by you or any authorized user on your Account minus any returns or refunds.) Point accrual will begin upon the Enrollment Date in the Program. (“Enrollment Date” is the day on which we approve you as a Program member.) No retroactive points will be awarded. You do not earn points on balance transfers, cash advances, cash-like charges such as travelers checks, foreign currency, and money orders, any checks that are used to access your Account, overdraft advances, interest, unauthorized or fraudulent charges, or fees of any kind, including fees for products that protect or insure the balances of your Account. Points will be deducted for any returns or credits made on your Account. Points will appear on your monthly statement. Additional promotional opportunities to earn rewards are available with the rewards program. The amount and availability of the promotional offer will vary as defined by the terms of the promotion.Earning Restrictions: Points earned are not transferable, have no cash value, and cannot be used as payment of obligation to us. If there is any abuse of the Program, failure to follow Program terms, or any misrepresentation by you, all unredeemed points shall be forfeited and no additional points shall accumulate. Points from separate enrolled Accounts may not be combined onto one Account. There is no maximum number of points that you can accumulate in the Program.Expiration: Points earned in this Program will not expire.Redemption Process: Points earned during a billing cycle are not available for redemption until they are posted on your billing statement. Points for transactions made on or near the end of your billing cycle may take up to one billing cycle to post to your Account. Once you accumulate the required number of points, you will be eligible to redeem them for your selected reward item or statement credit against any Net Purchases posted to your Account. Please contact the Redemption Center at 1-800-493-3319 or visit the web address on the back of your card to redeem your points 24 hours a day, 7 days a week. Only you, as the obligor on the Account, may redeem points; authorized users may not redeem points.Additional Obligations: You are responsible for any tax liability related to participating in the Program.Program Restrictions: We reserve the right to approve, deny or revoke participation in the Program for any reason whatsoever.Right to Change/Modify/Cancel: The Program and benefits are offered at our sole discretion. We reserve the right to alter or waive any Program feature or benefit prospectively or retroactively, including, without limitation, participation fees, point accrual or redemption criteria, or to cancel or temporarily suspend the Program at any time without prior notice.Program Responsibility: Individual merchants and service providers are responsible for the quality and performance of any goods and/or services redeemed as a benefit of this Program. Any rules of the merchants relating to returns and exchanges of rewards apply. We are not responsible for redeemed goods and/or services offered through the Program. Any disputes concerning rewards will not affect your payment obligation to us on your Account. We are not responsible for any disputes among you or any authorized users relating to the Program. Questions regarding the Program should be directed to the toll-free number on the back of your credit card. Administrative services for the Program are provided on our behalf by Maritz Loyalty Marketing, Rearden Commerce, Connexions Loyalty Travel Solutions LLC, and our other agents. Maritz Loyalty Marketing is an independent contractor and is not affiliated with us. Neither Chase nor Maritz Loyalty Marketing, Rearden Commerce, Connexions Loyalty Travel Solutions LLC, nor any of our other agents shall be liable for any bodily harm and/or property damage and/or lost opportunity, which may result from participating in the Program or for the provision of goods or services by award merchants or service providers.Program Void: The Program is void where prohibited by federal, state, or local law. These Rules and Regulations set forth all the terms of the Program in addition to, and supplement, the Redemption Rules and Regulations that govern the redemption of points, and any other redemption rules provided by us or our agents. We have no other obligation with respect to the Program beyond those described in these and the Redemption Rules and Regulations.

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Ultimate Rewards Program (or the “Program”) Redemption RulesRedemption Options: Redemptions made online do not have a service fee. A service fee of up to $20 per ticket may be charged for the use of our toll-free number to book or change airline itineraries. We reserve the right, in our sole discretion to determine the amount of the service fee, to waive the service fee, or to change the service fee without notice. Chase is not responsible for service fees charged when you redeem directly through a merchant. Travel Information: Ticket(s) may be purchased in any name designated by you; however, tickets will be mailed or emailed, as applicable, to your address. Paper tickets will be issued only when electronic ticketing is not available. Passenger facility charges, international entry or departure taxes and/or all fees, including baggage fees, are at traveler’s expense. Rewards may be subject to local taxes and fees, which are at traveler’s expense. Additional costs, such as rush charges and/or traceable overnight delivery of rewards, are at your expense. Standard age, driver and credit rental requirements apply to car rental rewards. Minimum rental age is 25 (exceptions apply). Hotel and car rental rewards subject to availability. You may not upgrade travel arrangements (including airfare, hotel reservations and car rentals) obtained by redeeming your points. For example, if you redeem for Coach Class airfare using your points, you may not upgrade the Coach Class ticket to a First Class ticket at the airport.Airline Tickets: You may redeem points both online and through our toll-free number for an available airline ticket, where permitted by law. Redemptions may be made in 1 point increments for each $0.0125 incremental ticket value. For example, 20,000 points can be redeemed for a $250 airline ticket. If you want to book a ticket with a value greater than the redemption value of your points, the additional amount must be paid for using a Chase credit card.Checks: Points may be redeemed for a check. See current redemption levels on the redemption website.Statement Credits: Redemptions start at 2500 points for a $25 statement credit to apply to any purchase made with your Chase credit card within 60 days of the request for a statement credit, where permitted by law. Beginning with 2500 points, redemptions may be made in additional 100 point increments for each $1 statement credit. Statement credit will post to your account within 5-7 business days and will appear on your monthly Chase credit card billing statement within 1-2 billing cycles. Using Points for Booking Travel: Points may be redeemed for eligible items at the rate determined by the individual merchants, and may vary by merchant; any balance that remains due on a travel booking over the amount of your redemption must be paid for using a Chase credit card.Merchandise, Gift Cards and Select Events: Redemption levels may vary and are listed in the Program Guide and online at the redemption website. Minimum redemption amounts may be required to redeem your points and may vary by merchant. We reserve the right to change redemption items offered in the Program at any time without notice. We may also offer additional redemption promotions from time to time; redemption items offered directly through merchants may have terms and conditions controlled by those merchants. Chase is not responsible for the provision of or failure to provide the stated benefits and services in promotions offered by these merchants.Reward Restrictions: Redeemed rewards are not refundable, replaceable, or transferable for cash, credit, or other rewards under any circumstances. Lost, stolen or mutilated gift cards/gift certificates and checks will not be replaced. Redeemed rewards earned in the Program may not be re-sold or exchanged for other goods or services except as stated on the reward. Certain rewards are available only during the time periods described in the Program communications. We may substitute rewards of equal or greater value as necessary at our discretion. Some rewards have limited availability. Gift cards/gift certificates are valid at participating merchants only, through the expiration date, if any, as permitted by law. Merchants participating in the Program are subject to change. Gift cards/gift certificates and checks must be surrendered upon redemption and no photocopies will be honored. Gift cards/gift certificates have no cash value and may not be redeemed for cash or its equivalent, and any unused portion will not be returned as cash unless otherwise noted on the gift cards/gift certificates. Purchases in excess of the amount of the gift card/gift certificate are at the reward holder’s expense. Use of any gift card/gift certificate or check is subject to any additional restrictions listed on the gift card/gift certificate or check. It is the reward holder’s responsibility to review the terms and conditions of each merchant’s gift cards/gift certificates. For all merchandise, gift certificate, gift card and attraction ticket rewards, all sales/use taxes, fees, surcharges, optional items, shipping and handling charges are the responsibility of the reward holder and will apply in accordance with the merchants’ policies in effect at the time of redemption. Reward Delivery: Delivery time of rewards redeemed depends upon your chosen reward. Some rewards cannot be shipped to PO Boxes or foreign addresses. Expedited delivery may be available upon request for an additional charge. Country of item’s origin may change.Points Transfer: Points may be transferred to participating partners’ programs in fixed point increments as defined in the Program catalog. A points transfer fee may be charged based on a percentage of the number of points transferred. Any transferred points become subject to the terms and conditions of the respective partner’s program. Once points are transferred, they may not be refunded, and the transaction cannot, under any circumstances, be reversed. Please allow 4-6 weeks for the points to appear in your partner program account.Purchasing of Points: Points may be purchased in 1,000-point increments for a cost of $25, up to a maximum per month of 5,000 points/$125. Once purchased, points may not be returned for a cash refund, and the transaction cannot, under any circumstances, be reversed.Miscellaneous: Any additional travel or accommodation arrangements made in connection with any reward are your sole responsibility.Points values for all rewards are effective November 15, 2009, and are subject to change without notice.Many redemptions are final; please check the applicable merchant’s terms and conditions before you redeem. Point credits will not be issued for any cancelled travel arrangements or returned rewards.The listed merchants are in no way affiliated with Chase Bank USA, N.A., nor are the listed merchants considered sponsors or co-sponsors of this program. Use of merchant names and/or logos are by permission of each respective merchant and all trademarks are the property of their respective owners. Terms and conditions are applied to gift cards/certificates. Please see the merchant’s gift card/certificate/website for additional terms and conditions, which are subject to change at merchant’s sole discretion, if permitted by law.Rewards are subject to availability, and may be substituted with rewards of equal or greater value as necessary. Merchants participating in the Program are subject to change.

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Account Contact Information Chase Sapphire Preferred Dedicated Service Line: 1-800-493-3319

Visit Your Account Online:www.chasesapphirecard.com

International Toll-Free Calls:1-614-776-7050

TDD: 1-800-955-8060

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