SAP SuccessFactors Employee Central (SAP PRESS) | Reading Sample
SAP-SuccessFactors Customer Presentation
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Transcript of SAP-SuccessFactors Customer Presentation
Copyright©2016SplunkInc.
SAPSuccessFactorsAlfredWanDirector,ServiceDeliveryOperationsHCMSuiteServiceOwner
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Agenda• Splunk@SAPSuccessFactors• ITSIProofofConcept• CreativeProjectsw/Splunk
Splunk @SAPSuccessFactors
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AboutSAPSuccessFactors• Marketleaderincloud-basedhumanresourcesapplicationindustry• Supports5000customersand50millionregisteredendusers• 10globaldatacentersacrossUS,Europe,APJ• 10,000+VMs/BMsinproduction
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AboutMe/OurTeam• HCMSuiteServiceOwner(PerformanceEngineeringBackground)• Teamof90people:SanFrancisco,Reston,Budapest,Bangalore,Shanghai• Charter:applicationmanagementforourHCMsuite• Focus:applicationtroubleshooting,performancetuning,capacitymanagement,rootcauseanalysis,long-termproactivemeasure
• Dealwitheverythingthatimpactsapplications(byinvolvingresponsibleteams)
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BeforeSplunk:Manual,Inefficient• Hadtoanalyzelogsmanually• Usedvariousscripts(shell,perl,etc.)• Couldonlyviewoneserveratatime• Noaggregatedview• Lackofvisibility/analytics• Heavilyrelyonexperiencedindividual
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ChoosingSplunk• InitiallypurchasedSplunkforlogmanagement• Saved100+logrequestticketsperweek
• AttendingSplunkLive!expandedmyperceptionofSplunk• DashboardsandReporting• VariousVisualization• Correlation
• Startedusingitmoreextensively&gainedmultipleadditionaladvantages• ReduceMTTR• BusinessAnalysis• EnvironmentCertification
“Westillhaven’tunleashedthefullpowerofSplunk,butwe’regettingbetteratit.Wenowseeitas
muchmorethanalogcatching&indexingtool.”
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Splunk Benefits• Increasedefficiency
– Automatedpreviouslymanualprocesses– Consolidatedworthwhiletools,retiredunnecessarytools
• Higheravailabilityandperformance– Achieving99.9%availability– Bettercustomerperformanceexperience
• Gainoffunctionaltime– Freedupengineeringresources– Eliminatingredundanciesintroubleshooting
• Informationdiscovery,visibility– Centralized,morepreciselogmanagement– Aggregatedviewshelpusunderstandnavigationusage,outages,etc.
“Sharingcluesandourfindingsaboutmajoractivities
thatwediscoverinSplunk with
executives&peershelpsourbusiness.”
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Splunk atSAPSuccessFactors• Splunk Enterprise• 5 TBlicense• 10datacentersglobally,multipleenvironments• USAshburndatacenterexample:
– 8indexers– 2syslogs,1jobserver,1searchhead– 1500+forwarders
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LogsindexedatSAPSuccessFactors• Syslogs• F5 loadbalancerlogs
• Switchlogs
• Firewalllogs• Bladelogs
• OSlevelauditinglogs• Webserverlogs
• Applicationserverlogs
• Databaselogs• InternalAPMmetrics
• …
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DaytoDayOperations• Centralize90+logsfromvariousoftiers,
applicationsintoSplunk
• Real-timetroubleshootingcapability
• Transparentviewinonestopshop
• Connectthedots,revealcomprehensivestatusoftheapplicationsuite
• Monitoringthekeycomponentsfromdashboard
• SplunkAlertsviaemailorAPI
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ITSIProofofConcept
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NewSiteAvailabilityGoals• ReduceMTTRby90%• Optimizethetroubleshooting/investigationprocess• Leverageexistingtoolsasmuchaspossible• Allwithin3months!
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Challengeswithexistingsolution
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CHALLENGES
MultiplepointsolutionsPingdom,Zabbix,Optier,
Solarwinds
Minimalindicationofrootcause
RepeatedescalationsandWarRooms
Rapidgrowthacross10datacenters
PAINPOINTSCONCERNED
Complexity,teamsoperatinginsilos,massiveinfrastructure
ESCALATEDLongresolutiontimes
STRESSEDResourcedrainand
missedprojectdeadlines
SplunkITServiceIntelligenceMachineLearning-Powered,Analytics-DrivenITOperations
Simplifyserviceoperations
Prioritizeincidentswithcontext RedefinetheroleofIT
Combineevents&metricsacrosssiloswithease,flexibility&scaleindays
Unifysiloed monitoringLeveragemachinelearningtodetectanomalies&highlight
eventsthatmatter
Deliverbusiness&servicecontexttoprioritizeincidentinvestigation&action
Supportdecisions&communicateresultswithpowerfulservice-levelinsights
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PersonalizedvisualizationsofourHCMservice• Visualizecontextualinter-relationshipsacross
eachlayerofthestackfromWeb,ApplicationthroughDatabaseandNetwork
• Illustratebusinessandserviceactivityusingindicatorsalignedwithstrategicgoals
• OnceallthedatawasinSplunkwewereabletobuildtheKPI’sandcreateglasstableswithinafewdays
• GoalistocreatesyntheticservicehealthscoreswithweightedKPItofacilitateearlyalertingandfastresolution
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OrganizedViewofPerformanceIndicators
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OurOperationsteamwillbeableto:
• BuildoutDeepDivestocorrelatecriticalKPI’sforeachlayerofthestack
• Example:wecannowtrackhighloadonserversandtieitbacktoJavaExceptions,longrunningSQLqueries
• Compareperformanceovertimeandinrealtimetounderstandtrendsandidentifysystemicissues
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Real-TimeViewofServiceandKPIHealthScoresSiteOperationsteamwillbeableto:• GetearlywarningofemergingincidentswithaheatmapofservicehealthandKPIscores,metrics,sparklinesandalerts
• Drilldownintoserviceandentitydetailsforin-depthtriage
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TweakKPIWeightforHealthScore
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Slidingbarapproachmakestheprocessveryintuitive
SimulatedSeverityhelpsuserunderstandhowtheweightimpactshealthscore
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LearnWhat’sNormalandAbnormal
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Baselinenormaloperationsandalertonanomalousconditions
IdentifyabnormaltrendsandpatternsinKPIdata
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BaselineTrendstoAdaptThresholds
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UsestatisticstodynamicallyadaptKPIthresholdsbytime
MaintainandpreservelearnedthresholdstomonitorKPIandservicebehavior
CreativeProjectsw/Splunk
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Long-termAPMDataRetentionIntegratedSplunkwithourinhouseAPMsolutionforlongerdataretentionusingtheODATAAPI’s.• Identifyusagepatterns
• Capacityplanningfor“surge”periods
• Insightstoimproveoverallbusiness
• Proactivelydetectanomaliesandremediate
• Businessanalysiswithhistoricdata
• Machinelearningwithhistoricdatatoprojectusagegrowthscientifically
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LogVerbosityAnalysis&LogFingerprinting• Analyzewherethemostredundantlogsarecomingfrom
• Reducetheverbosityoftopcontributors
• Developlogfingerprintforhighlyredundantandheavy,butnecessarylogentries
• Replaceheavyrawlogentrieswiththelightfingerprintentry
• BuildSplunklookuptabletomatchthefingerprintwithrawlogentry
• GoalistoimprovetheloggingefficiencysothatwecandomorewithSplunk
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