SAP NetWeaver Product Management Dieter Krieger, Suneet · PDF fileSAP Standards for System...

SAP Standards forSystem Monitoringand System Administration

SAP NetWeaver Product Management

Dieter Krieger, Suneet Agera

© SAP 2008 / SAP Standards

Disclaimer

This presentation outlines our general product direction and should not berelied on in making a purchase decision. This presentation is not subject toyour license agreement or any other agreement with SAP. SAP has noobligation to pursue any course of business outlined in this presentation or todevelop or release any functionality mentioned in this presentation. Thispresentation and SAP's strategy and possible future developments aresubject to change and may be changed by SAP at any time for any reasonwithout notice. This document is provided without a warranty of any kind,either express or implied, including but not limited to, the implied warrantiesof merchantability, fitness for a particular purpose, or non-infringement. SAPassumes no responsibility for errors or omissions in this document, except ifsuch damages were caused by SAP intentionally or grossly negligent.


SAP Enterprise SupportManages innovation

and integration in SAP solution landscapes

SAP Ecosystem

+Value Prop… Enabled by…

Delivered via…

In collaborationwith…

The offering…

Global SupportBackbone

Mission CriticalSupport

Continuous Quality ChecksRobust SLAsSupport Advisory7 x 24 Root Cause Analysis

Run SAP

Industry-leading BestPracticesRun SAP ImplementationMethodology for SupportOperation StandardsStandards Training &Certification

Consistent StandardsLifecycle ManagementBus Process MonitoringCustom codeManagementRemote SupportabilityDiagnostics

InnovationContinuous ImprovementComplexity Masked

Protection of InvestmentTCO ReductionRisk Reduction

End-to-EndSolutionOperations

SAP Enterprise Support — Run SAP in its ContextHolistic support model to enable continuous improvement & successful solutionoperations at lower risk & cost

The SAP Solution ManagerEnterprise Edition and theSAP Service infrastructureas a PlatformOn demand 7 x 24Support IntegrationSAP Service Marketplace

What is Run SAP ?

SAP Standards for Solution Operations:Definition of support processes formission-critical operationsProvide Best Practices and ImplementationRoadmapsBased on a general organizational modelTrainings/Certifications are availableAvailable for download athttp://service.sap.com/supportstandards

The standards allow to set up best-in-class operations

Run SAPprovides Best Practices, Content, Services, Training

and tools for E2E Solution Operations

http://service.sap.com/supportstandards

Focusing on Standards for Administrationand Monitoring

System LandscapeManagement

System LandscapeManagement

Test ManagementTest ManagementBusiness Process OperationsBusiness Process Operations

SAP Engagement and Service DeliverySAP Engagement and Service Delivery

Root Cause AnalysisRoot Cause Analysis Incident ManagementIncident Management

System AdministrationSystem Administration

Change ManagementChange Management

Solution Documentation AssistantSolution Documentation Assistant

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

ApplicationManagement

Other Work Centers•SAP Solution Manager Administration•My Home

Other Work Centers•SAP Solution Manager Administration•My Home

Implementation / UpgradeImplementation / Upgrade

Implementation / UpgradeImplementation / Upgrade

System MonitoringSystem Monitoring

Job ManagementJob Management


SAP Standard for System Monitoring (1/4)

Monitoring and Alerting

Recommendations for end-to-end, proactivecentral system monitoring are provided.

SAP Solution Manager is recommended forefficiently managing SAP-centric solutions,covering all components (ABAP, Java,non-SAP), landscape-wide

Key performance indicators (KPIs) providereal-time information on availability, stability,performance, throughput and security

Proactive Alerting is based on predefined,adjustable thresholds to anticipate potentialbottlenecks, including automatic notification

Reactive root-cause analysis is enabledby Solution Manager Diagnostics(see SAP Standard for Root-Cause Analysis)



Based on SAP NetWeaverEnterprise Buyer Professional / Customer Relationship Mgmt.Supply Chain Management (SCM)Supplier Relationship Management (SRM)Business Intelligence (BI)Enterprise Portal (EP)Process Integration (PI)

Other SAP componentsSAP Basis as of 3.0Internet Transaction ServerIndex Management ServerBusiness ConnectorSAProuterInterfaces: tRFC / qRFC / ALEMobile Infrastructure

Non-SAP componentsEMC2 Symmetrix (using a plug-in)Redwood Cronacle for SAPUC4:global for SAP, …

Monitored SAP Solutions and ComponentsCCMSRZ20



Reporting on Performance History

Predefined ready-to-run IT performancehistory reports for

– fine-tuning monitoring threshold values– analyzing performance trends to anticipate

potential problems– performance tuning, capacity management

and resources optimization– Supports customer enhancements (some BI

expertise required)

KPI-specific history (available as of EhP1)

Service Level Reporting on agreed servicelevels for availability and performance data

– may be scheduled for automatic generation– as detailed HTML reports, or as MS Word

reports.

SAP Standard for System Monitoring (4/4)Implementation Roadmap


The systems to be monitored must be registered in the central system.CCMS agents should be used here.

The KPIs that are relevant for alerts and ad-hoc monitoring must be defined.In addition, the KPIs that are to be transferred to BI for reporting purposes andtheir level of granularity must be defined.

Default SAP threshold values for these KPIs must be checked.The documentation for these KPIs must be reviewed.Instructions must be compiled as to how to handle exceedings of thresholds.The assigned analysis methods for these KPIs must be reviewed.

Author actions must be defined and assigned. Automatic notifications andexecution of operating system commands are particularly significant here.Notifications can be made quickly using SAP Alert Management.

The roles and work centers must be assigned and the central alert inbox set up.Data extraction must be set up for reporting in BI.


SAP Standard for System Administration (1/3)

AdministrationRecommendations for the administration ofSAP-centric solutions

Administration is at two levels – landscape-wideand system-specific

Unified access is provided to allSAP tools and components, both local andcentral, on all supported platforms

The typical scope of administrative tasksincludes

– starting and stopping systems and components– user administration– optimizing load distribution– process automation

SAP Standard for System Administration (2/3)


Main SAP Administration TasksDefining landscape componentsConfiguring SAP NetWeaver ABAP and JavaStarting and stopping SAP systems/ instancesUser administrationDatabase administrationPrinter administrationData archivingProcess schedulingMaintain downtimesManaging transportsAdaptive computing

Main SAP Administration ToolsSAP Solution Manager work centersSystem Landscape Management andSystem Administrationproviding access to the following tools:ABAP ToolsDBA Cockpit for central database administrationSAP Landscape Printing AssistantSAP NetWeaver Administrator for Java administrationBootstrapping Tools (SAP MC and SAP MMC)

SAP Standard for System Administration (3/3)Implementation Roadmap


Identity the business requirements for performance and throughput of systems.Investigate dependencies with Incident Management, Data Management, ChangeManagement, Root Cause Analysis, and System Monitoring

Identify the usage type involved for the scenario to be executed. Follow the SAPTechnical Operations manual for usage type specific administration tasks.

Earmark a dedicated system for central administration, preferably SAP SolutionManager 7.0 SP15 or above. Enter system landscape in SLD. ConfigureDBA Cockpit, landscape printing and CCMS in Solution Manager (serves as CEN).

Address additional administrative tasks for secure system operations. Setrecurrence frequencies appropriately. Invest in documentation of administrationactivities. Continually monitor administrative environment for upgrades.

Result of above steps is an operation handbook having the following information:1. Definition and usage of the tools & procedures2. Organization of operations processes including responsibilities, roles and activities


Major enhancements will become available on December 15, 2008

The Work Centers System Administration, System LandscapeManagement and System Monitoring are based on these standards

The SAP Standards for E2E Solution Operations are providedby Run SAP.

Summary

The relevant standards for IT operations are System Administrationand System Monitoring


Further Information

Related SAP Education and Certification Opportunitieshttp://www.sap.com/education/ADM100, ADM102, ADM200 – SAP Web AS AdministrationADM106, ADM107 – Advanced System MonitoringSM100 SAP Solution Manager Operations

SAP Public Web:SAP Developer Network (SDN): www.sdn.sap.comSAP NetWeaver Capabilities Lifecycle Management Operations

http://www.sap.com/education/

http://www.sdn.sap.com


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