SAP Hybris Cloud for Sales Implementation Sybit Case Study · SAP Cloud for Sales solution. The...
Transcript of SAP Hybris Cloud for Sales Implementation Sybit Case Study · SAP Cloud for Sales solution. The...
INTORQ: Exceed expectations – convince customersSybit implements SAP Hybris Cloud for Sales in just three months
INTORQ develops and sells electromagnetic brakes
and clutches with the highest production standards.
Be it for engines or geared motors, in cranes, wind tur-
bines, or lift systems – the company headquartered in
Aerzen offers both configurable standard products
and customer-specific solutions. Major, globally opera-
ting plant manufacturers rely on the company’s quality.
To be able to respond to the increasing demand for
tailor-made solutions, all the employees involved – from
Product Development to Sales – were to have access to
all data. It took Sybit just three months to implement the
SAP Cloud for Sales solution. The result: INTORQ can
now respond faster to customer requests and process
inquiries more efficiently.
SAP Hybris Cloud for Sales ImplementationSybit Case Study
The Project
Situation
The customer data was stored in local folders and e-mail systems and not
accessible to all involved employees
In the case of individuals’ absences or holidays, the information flow was
not fully guaranteed
Increased communication volumes due to expanding project business
and therefore increasing demand regarding customized solutions
Collaboration with globally operating large customers requires a clear
overview of scheduling and communication
Objectives
Strengthen cooperation between the parent company and the three
subsidiaries around the world
Increase data transparency and facilitate access to customer data
Improve sales and business forecasts
Solution
One central system for the entire customer relationship management
Data accessible any time and from any device – with offline capability
Central data source for lead and account management thanks to implemen-
tation of SAP Cloud for Sales
Comprehensive consulting and very speedy system implementation by Sybit
Highlights
Very fast data migration thanks to SAP HANA basis
Excellent cooperation with Sybit in matters of consulting and communicati
Appealing user interface ensured a high level of acceptance among
employees
Multi-language CRM: German, English, Chinese
Outlook
Faster decision-making thanks to customer data being accessible to all
Ability to adapt software speedily and simply without external IT support
Further rollouts in China and India are planned
“We offer our customers customized solutions. That requires exten-sive communication. With SAP Cloud for Sales, we have improved
collaboration and can focus more strongly on our customers.“
Alexander Patzig, Head of Marketing and Sales,
INTORQ GmbH & Co. KG
GmbH, St.-Johannis-Str. 1-5, 78315 Radolfzell, +49 (0) 7732 9508-0, [email protected], www.sybit.de
SAP Hybris Cloud for Sales ImplementationSybit Case Study
INTORQ GmbH & Co. KG
The INTORQ brand stands for reliable brake
solutions of the highest standard. Whether
in cranes, hoists, electric vehicles, wind tur-
bines or lift systems – INTORQ products are
used in the most diverse of applications.
Rely on Intorq to create the right solution
for your application. Our modular system
of INTORQ products are used worldwide
in motors and geared motors and has set
the standards worldwide. The company,
which is headquartered in Aerzen and
has subsidiaries in Shanghai, Atlanta, and
Pune, offers international sales and service
around the globe.
At a glance
Company: INTORQ GmbH & Co. KG
Company headquarters: Aerzen, Germany
Sector: Mechanical engineering and
operating technology
Employees: 250
Turnover: 51 million euros
Solutions used: SAP Hybris Cloud for Sales
User groups: Sales and marketing
www.intorq.com