SAP CRM Rapid-deployment Solution - · PDF fileRDS for SAP CRM – Service Solution •...

SAP CRM

RAPID DEPLOYMENT SOLUTION

Package Overview

Agenda

• About Acorel

• Introduction of Rapid deployment Solution

• RDS for SAP CRM – Overview Solution

• RDS - Timeline

• Implementation Costs

• RDS - Summary

2

• SAP CRM specialist

• Only experienced consultants

• Professional

• Result driven

• Innovative

3 About Acorel

Agenda

• About Acorel



• RDS - Timeline


• RDS - Summary

4

• Preconfigured SAP solution

• An affordable, flexibly priced

solution, with multiple

deployment options

• Rapid delivery in as little as

eight weeks

• Reducing TCI and TCO

• A clear path to your full CRM vision

5 Introduction Rapid Deployment Solution

6 Create you CRM solution

Agenda

• About Acorel



• RDS - Timeline


• RDS - Summary

7

*Only for existing ERP (SD) customers

8 RDS for SAP CRM – Overview Solution

Top of mind issues of a Salesperson • Close deals faster

• Consistently make quota

• Focus on profitable customers

• Maintain a healthy pipeline

• Forecast accurately

You want a CRM Solution that… • Helps you to be more productive and efficient

• Gives you one place to go to manage all your sales

activities and prepare for your sales meetings

• Makes it easy to obtain reports: pipeline, revenue,

forecast, etc.

• Is fast, affordable, and easy to use

• Is a proven solution that works and that others are using

9 RDS for SAP CRM – Sales Solution

• Account and contact management

• Activity management

• Opportunity and pipeline performance

management

• Integrated ERP order and quotation management*

• Lead management

• Sales reporting**

• Integration with customer’s SAP ERP system*

(or master data import in case of CRM standalone

deployment)


*optional; only for existing SAP SD customers;

** optional Interactive Reporting


Comprehensive account management

Account hierarchies

Account fact sheets

Keep track of past, present and planned activities

Opportunity and pipeline performance management

Sales assistant for repeatable sales processes and compliance with sales policies

Interactive pipeline analytics

What-if analysis and scenario planning

ERP Quotations and Orders*

Direct access to SAP ERP quotes and sales orders and accurate pricing information

* Only for existing SAP SD customers


Interactive sales reports

Pipeline performance reports: analyze sales performance and revenue projections versus sales targets and quotas

Out-of-the box ‘CRM Interactive Reports’:

Active Accounts

Accounts with open activities

Accounts with open opportunities

Closed opportunities

Opportunity sources

Opportunity pipeline

Win/loss analysis by reason

Lead status analysis

Lead origin analysis

Generate custom reports and share

Powerful reporting tools

Report by team and individual

View any search result list as a chart

Export any table to Microsoft Excel

Top of mind issues of a Service Professional • Resolve customer issues quickly

• Easily access and share relevant knowledge

• Increase productivity of customer service agents

• Increase customer loyalty

You want a CRM Solution that… • Enables your service agents to resolve customer

issues quickly

• Provides contextual knowledge to support your

service agents

• Increases service agent productivity

• Is fast, affordable, and easy to use

• Is a proven solution that works and that others are

using

13 RDS for SAP CRM – Service Solution



• Service request management

• Service request assignment and routing

• Knowledge base management

• Service reporting*

• Integration with customer’s SAP ERP system**


deployment)


*optional Interactive Reporting

**only for existing SAP SD customers;


Intuitive user interface designed for contact center users

SAP CRM’s Interaction Center WebClient

Multi-channel support for phone, email, fax (computer-telephony integration (CTI) and fax integration are not part of implementation services)

History of customer interactions with Account Fact Sheet

Pre-defined email and letter templates

Service request management

Register and resolve customer queries and issues

Manual or rule-based assignment and routing of service requests

Easy to change or create new rules using Rule Modeler


Contextual and easily accessible knowledge base

Key words or category search

One-click to send ‘knowledge article’ emails

Simple content creation

Easy to categorize

Multilingual support

Open interface available for importing content from 3rd party content sources (not part of implementation services)


Interactive service reports

Out-of-the box ‘CRM

Interactive Reports’:

Service Requests by Account,

Status, and Priority

Interaction Records by

Account and Category

Generate custom reports and

share


Report by team and individual

View any search result list as a

chart

Export any table to Microsoft

Excel

Top of mind issues of a Marketer • Increase customer demand

• Align better with sales

• Connect better with target audiences • Leverage digital channels

• Increase customer loyalty

You want a CRM Solution that… • Accurately identifies customer segments and

generates target lists

• Makes campaign development and execution easy

• Helps you to better support your sales force • Is fast, affordable, and easy to use

• Is a proven solution that works and that others are using

18 RDS for SAP CRM – Marketing Solution



• Campaign management

• Segmentation & List Management

• Lead management

• Marketing reporting*

• Integration with customer’s SAP ERP system**


deployment)


* optional Interactive Reporting

**optional; only for existing SAP SD customers;


Target the best customers

Accurate targeting and List Management

Intuitive “Water Fall” Segmentation

External List Importing

Simplify campaign management

Hierarchical Marketing planning

Task Management and Campaign Templates

Integrated Multichannel Execution

Better support the sales force

Integrated lead management

Automated lead distribution

Collaborative marketing calendar


Interactive marketing reports

Out-of-the box ‘CRM Interactive Reports’:

Campaign effectiveness Lead status analysis Lead origin analysis Marketing contact list Marketing contact summary

Generate custom reports and share


Report by team and individual View any search result list as a

chart Export any table to Microsoft Excel

Agenda

• About Acorel



• RDS - Timeline


• RDS - Summary

22

23

RDS - Timeline

Agenda

• About Acorel



• Timeline


• RDS - Summary

24


** Lead Management is optional for Sales or Marketing. If the choice will be made for the solution Sales and Marketing,

the costs of Lead Management will be one time.

25 Implementation Costs

€ 11.900 € 13.900 € 11.900 € 10.900 € 13.900

€ 48.400

€ 10.900


**Actual duration dependent on the number of packages implemented.

26 RDS - Summary

• Robust functionality

• Rapid deployment

• Reduced complexity

• Flexible pricing

• Predictable costs

• Deployment options

• Greater security

• Foundation for growth

27 RDS - Summary

Do you want to start super quickly with SAP CRM?

Try SAP CRM for 30 days, free of charge!

More info:

www.sapcrmrds.com

28

CONTACT

ACOREL Zwanebloemlaan 83

1087 GD Amsterdam

T +31 (0)20 468 7150

F +31 (0)20 468 7150

www.acorel.nl

SAP CRM Rapid-deployment Solution - · PDF fileRDS for SAP CRM – Service Solution •...

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