Test yourself how much you know about SAP CRM 1. Can you tell me trade spend keys2 R3 adaptor exists in R3 3. Business Partner category allows you to define number ranges 4. It is not possible to created your own business partner category5. One role can have multiple data sets 6. In SAP,It is possible to identify duplicate BP master record 7. One relationship category can specify bidirectional relationship8. Partner role in SAP R3 and classification in CRM used to define the interlinkage9. Is it mandatory to define different org structure for sales and service10. It is possible to transfer R3 org structure directly to CRM11. R3 employee personal master can be transferred to CRM12. It is possible to use distribution channel to define my CRM org structure13. I can simultaneously use responsibility rule and org model rule14. Org model is time dependent15. Org model (HR) in R3 can be transferred to CRM16. HR Master Record can be transferred to CRM17. Terri and org mgt can be used simultaneously18. User defined attributes can be used to define my CRM org models 19. Both in territory and org mgt it is possible to create different labels20. It is possible to store inactive BP in CRM system

21. It is possible to store inactive products in CRM22. Attributes in Product Master is attached directly23. Will Org determination be triggered first then partner determination24. Partner determination is done again after doc changes25. Item cat can be made to be re-determined during copy control26. Line item status as per R3 partial delivery will get updated in CRM doc27. It is possible to do the billing of CRM service order in R328. In an activity journal template, can we really update material type29. It is possible to create survey questions which will generate dynamic subsequent questions30. It is possible to attach 2 alternative partner determination procedure to a transaction31. When I am defining CRM access sequence, it is possible to refer business logic32. It is not possible to handle free goods in CRM IPC ? through java codes33. Is it possible that in partner determination procedure, different partner function can be determined at different times34. In partner determination procedure, I can use multiple relationship levels35. Is it possible to used preceding document?s org units during copy36. Mandatory IPC data loader is needed to pull the data from R3 to CRM system37. Is it possible to transfer specific objects from R3 to CRM38. It is possible to combine both the CRM and R3 pricing conditions in one document39. It is possible to do the same when document is going to R3 40. Is it possible to have CRM variant for 3 levels for products

41. Processing time for action is specified in scheduled conditions42. Action can be used to trigger a workflow43. Action can be used to take manual decision43. Workflow can be used for date driven process44. Customization from CRM to mobile data can be done through SBDOC45. Customization from CRM can be pushed to R3 system46. Consolidated Database is needed for every mBDOC47. A BDOC can hold only modified fields48. Hierarchical distribution of business data among CRM ecosystem49. Publication and subscription are linked one to one50. Middleware trace functionality can be used to monitor inbound queue51. Flow context in middleware can be defined using a formula52. In Solution Manager it is possible to initiate the integration testing53. Internet Sales is an application that is built using JSP 54. Following application are used using JSP

a. Internet Salesb. Win clientc. Web clientd. Collaborative Showroome. Partner Portal

55. Blueprint table exists in Enterprise portal server 56. How R3 text objects are brought into CRM?

57. How do we integrate the CRM with SAP R/3? Where do we mention the IP address of SAP R/3 server? What else is required?58. What is the difference between replication and realignment in CRM?59. What is the difference between an activity and a task in CRM? 60. Can you point out some details of BP ownership in CRM? Specifically, we will be loading channel partners from R/3. We would like to assign these partners to specific "channel managers." What constitutes this ownership?61. Should clients implement both WinClient and WebClient for the IC or only one of them? Could you please explain this with supporting reasons?62. Fully grown my SAP CRM is built on the following components

a. CRM central serveb. SAP R/3 as a back end systemc. SAP BW system as a data ware house solution with comprehensive

statistical and analytical possibilitiesd. SAP APO as global ATP check and demand planning solutione. SAP enterprise portal as a tool to provide integrated access to all the

systems63. Can we create Business partner category

64. Business partner group hierarchya. A business partner can be assigned to several hierarchies of different

categoriesb. The business partner GH allows you to group business partners in a

multilevel GHc. Time dependentd. Groups business partners together in a hierarchy for statistical or

analysis purposes65. The mapping classification from CRM to R/3 in PIDE

a. Consumer (an organization or person)b. Customerc. Prospectd. Competitor

66. What is the organizational unit used fora. Sales organization is used for pricingb. The organizational structure can be different from R/3 and has no

restrictions regarding usable levelsc. Time stampd. You can assign scenario specific attributes to the relevant org units for

org. determination, transaction processing, partner determination etc.,

67. Organization data determination can be done usinga. Transaction typeb. Organization structurec. Business partnerd. Product master

68. Org. data profile is assigned to Transaction Type69. A holder can be?

a. Occupy positionsb. Is an optional organizational unit

70. Organizational model can be maintained in CRM. Which of the following are true.a. To assign a user to a position u also need to have master data maintained

for the sameb. Can be mapped from CRM to SAP R/3c. Additional levels in CRM are mapped into R/3 automatically

71. Ways to determine the org units in a document72. Responsible organizational unit is used for..

a. Derives all other org.unitsb. For pricing c. Equivalent to R/3 plant d. Is in charge of a business transaction

73. Territory management is used fora. Reflect the market view of an organizationb. Specifies which products can be offered in a territoryc. Who has the highest revenued. Which BP?s belong to a territory

74. Who is responsible for a territorya. We must link employees with territories via the HR position in org.

managementb. Can assign permanently or for a definite time period

75. True for territory managementa. Hierarchies can be time dependentb. Can use hierarchies for representing territoriesc. We can define our own attributes to define a territory

76. Following is true with regard to product categoriesa. Initial assignment of products to product categories is done during

download from OLTPb. PC?s are assigned to Ptypesc. PC can be assigned to many categories d. Can have hierarchy of product categoriese. If a product type is assigned to a category only products of this type can

be assigned to a category

77. Following is true with regard to attributes and set typesa. Attributes are assigned directly to product master b. Set types are group of attributes or fields corresponding to various

database tablesc. Attributes are assigned to set typesd. Set types and attributes can?t be transferred to R/3

78. Mapping of SAP R/3 to SAP CRM with regard to productsa. Material type to R3PRODSTYPb. Material group to R3MATCLASSc. Product hierarchy to R3PRODHIER

79. Sales Transactions area. Business activity b. Quotationc. Sales Orderd. Leads e. Inquiry?

80. Control attributes in a transaction typea. BOM explosion b. Text determination procedurec. Partner determination procedured. Object relation procedure e. Action profilef. Number ranges

81. Business transaction category is a control attribute that controlsa. Item category determination b. Subordinate transaction typec. Control attributes of transaction typed. Subordinate item category

82. With regard to copying and creating a follow up document following is truea. Copy survey b. Copy controlc. Copy item numberd. Copy pricing agreements

83. In copy control customizing what setting can influence transaction type and item category determination

a. Copy survey b. Copy controlc. Copy item numberd. Copy pricing agreements

84. Following is true for textsa. You define the source text of text types within access sequenceb. The texts are automatically determined in a document or can be

enteredc. Can be assigned to transaction type and item categories

85. Which statements are correct for status managementa. It?s controlled by status profileb. You must assign at least one object type to the status procedurec. System status can be controlled by system profiled. User status is set internally by the system e. Header status is independent of item status except in case of

status completedf. Status profiles can be assigned to transaction type or item

category86. Following is true with regard to incompleteness check

a. Incompleteness check allows you to find out whether a document is complete or not

b. In customizing you define which fields are mandatory for which transaction type and/or item category

c. Incompleteness check is not available on the CRM mobile client87. Which of these functions are possible on sales transaction in CRM

a. Change price at item levelb. ATP checkc. Document flowd. Auto creation of delivery document

88. Activity management is an important component of CRM. Which of the following are true

a. Task is transaction replicated to R/3 and mobile client

89. Business activity and task have the following in commona. Needs a specific dateb. Includes a business partner c. Have org data

90. Activities and calendar integrationa. Bidirectional data exchange between my SAP CRM middleware

and groupware solutionsb. Activities appear in calendar if calendar flag is active for each

partner functions and Activity typec. Activities can be created or changed directly from calendar

91. Fact sheet92. Order of customizing for partner determination93. Partner functions necessary for uploading sales order into R/3

a. Sold to partyb. Ship to partyc. Payerd. Bill to partye. Employee responsible

94. IPC is required to calculate pricing in CRM. Which of the following are true

a. It consists of SPE, SCE and TTE only. as it also includes data loader and limited product master information

b. IPC accesses CRM databasec. IPC is JAVA based technology

95. Identify the correct statements regarding the pricing in CRMa. Maintained in CRM. IPC accesses R/3 enterprise

96. Tax calculationa. The business partner and product tax classification is made by

assigning tax groups to the tax types that must be determined in any given countryb. The tax groups indicate whether a business partner is liable for or

exempted from respective tax type that is imposedc. The combination of tax group, the country or region and the tax type

determines the tax condition recordd. A business partner or a product has not been assigned a tax

classification, the default tax group is used97. True for actions98. Schedule condition99. Billing prerequisites

a. Billing unitb. Number rangesc. Billing typesd. Item categoriese. Item category determination

100. Data exchange between R/3 and CRM

101. What is Adapters ?102. Main tasks of R/3 adapter103. Administration console ?Replication Administration104. Publisher-Subscriber Concept105. Load filtering106. What is a business scenario 46. Key Blocks for people centric CRM107. What does the role definition determine

a. A task oriented content108. SAP Net Weaver109. Three layers of Web Application Server110. What is business package111. The delivery mechanism is in the iView studio. Following are the primary functions

a. Informing customers about available packages, worksets, and iViews and making the content available for down load

b. Supporting the develop community in creating new content and offering it to SAP portal customers

c. Delivering updates and patches112. Functions of Blueprint Application Builder113. Functions of CRM Designer114. Blueprint tables

115. IViews are generally displayed through portal pages. You can import predefined pages or create your own. What does the page definition include

a. iview bundles pages, worksets, roles b. Pages bundles iviews, worksets, roles c. List of the pages d. A list of iviews and associated pages

116. What is role editor needed for?117. The collaborative business is used for118. What is the difference between Campaign and Trade Promotion119. What is the difference between Action & Workflow120. Do we need to assign workflow in Action121. Organisation Management determination122. What are the different organisational determination rule in CRM123. How the objective and tactics are controlled in Marketing planner124. Is it possible to create condition record in both crm as well as in R/3. explain in more details125. Can you give some example of business object, customizing object, conditon object126. What are the different bdocs available in MW

127. How do you integrate R/3 with CRM128. What are the different data update in crm through middle ware129. If i create a new condition record in R/3 how do you sync with crm130. what are the org.objects available in org.mgt.131. What are the process of org.mgt132. can you tell me different rule for org.determination133. How the vol/trade spend tab is determined in marketing planner, what are

the important settings needed134. Is it possible to create condition record in both crm as well as in R/3.

explain in more details135. Can you give some example of business object, customizing object,

conditon object136. What are the different bdocs available in M137. How do you integrate R/3 with CRM138. What are the different data update in crm through middle ware139. If i create a new condition record in R/3 how do you sync with crm 140. what are the org.objects available in org.mgt.141. What are the process of org.mgt1142. can you tell me different rule for org.determination143. How the vol/trade spend tab is determined in marketing planner, what are

the important settings needed