SAP CoPilot The Digital Assistant for the...

PUBLIC

Thomas Reiss, SAP

March 6, 2018

SAP CoPilotThe Digital Assistant for the Enterprise

2© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

The Next Paradigm Shift in Technology

“There is a big, disruptive platform paradigm shift coming now.

Conversational AI platforms (CAPs) will be the next big paradigm shift in

information technology.

CAPs are already in market today, but more are coming. CAPs will likely be the

strongest instigator of investments that exploit AI for a decade or more. This

encompasses more than chatbots, virtual assistants and messaging-based

applications: the emergence of CAPs will stimulate significant growth in the

exploitation of AI in general.”*

Gartner

1960 1970 1980 1990 Today2000 2010

Mainframes Minicomputer

PCs LANs

Client/ Servers

Cloud

Social

Artificial Intelligence

IoT

Mobile

Internet

* https://www.gartner.com/doc/3463317/conversational-ai-shake-technical-business



With the paradigm shift of Artificial Intelligence,

Machine Learning and Conversational UX, we

need to look at the bigger picture and design

an experience for the screen and beyond the

screen.

SAP CoPilotThe Digital Assistant for the Enterprise



Humanized Next-Gen UX with a Conversational UI

using Natural Language Processing functionality

Cross Applications with One Personality and One

Memory across all SAP

Self Learning system using machine learning

functionality to gain knowledge based on historic data

and experience

Business Context Awareness understanding the

business situation and pro-actively suggesting solutions

Open and Extensible for Integration to SAP and

Non-SAP Solutions

Enabling our customers and partners to extend

CoPilot Skills through bots, agents and APIs

SAP CoPilot – SAP’s Digital Assistant and Bot Integration Hub Planned

innovations



6

SAP CoPilot Demo

S/4HANA Procurement PoC

To see what is available already today (without Natural Language Interaction), look at the YouTube video here:

SAP Community blog:

https://blogs.sap.com/2017/05/10/sap-s4hana-cloud-1705-enhanced-user-experience-with-sap-copilot/

Planned

innovations

https://blogs.sap.com/2017/05/10/sap-s4hana-cloud-1705-enhanced-user-experience-with-sap-copilot/



Build your Skills for

SAP CoPilot

Video

Planned

innovations



9

SAP CoPilot Demo

Who is responsible?

Invite to chatS/4HANA Project Management PoC

Planned

innovations



SAP CoPilot EverywhereOne Digital Assistant and Bot Integration Hub Across All SAP Products & Solutions, Industries & LoBs

… for Concur

… for Ariba

… for Hybris

… for C4C

… for Leonardo / IoT… for SuccessFactors

… for Fieldglass

CoPilotfor S/4HANA

… for 25 Industries … for 12 LoBsHealthcare

High Tech

HER

IM&C

Insurance

Life Sciences

Media

Mill Products

Mining

Oil and Gas

Professional Services

Public Sector

Retail

Sports and

Entertainment

Telecommunications

Travel and

Transportation

Utilities

Wholesale Distribution

Aerospace and

Defense

Automotive

Banking

Chemicals

Consumer Products

Defense and

Security

EC&O

Asset Management

Commerce

Finance

Human Resources

Manufacturing

Marketing

R&D / Engineering

Sales

Service

Sourcing and Procurement

Supply Chain

Sustainability

Product

direction



SAP’s Conversational AI Landscape

DRAFT

SAP Business Solutions & InfrastructureSAP S/4HANA, SAP SuccessFactors, SAP Ariba, SAP Hybris, Concur, SAP Fieldglass, SAP Cloud Platform, etc.

SAP CoPilotDigital Assistant and Bot Integration Hub

Integrated in SAP Solutions External Channels

SAP Leonardo Conversational AI FoundationBot Builder, Conversational AI Services, Domain Knowledge



Your Daily Briefing with

SAP CoPilot

Video

Product

direction

Video 1:

Your Daily Briefing(Video not embedded in this PPT version)

Contact information:

Dr. Thomas Reiss

Vice President

User Experience & Fiori Product Management

[email protected]

Thank you.

mailto:[email protected]

Appendix



▪ Notes and Screenshots: Create notes & capture screenshots from apps, navigate to the app

from the screenshot. Add annotations and blacking-out areas

▪ Recognizing Business Objects: Business objects within the current application context as

well as those referred to in notes or chats are recognized.

▪ In-Context Chat: Chat with other users from your business application context, sharing notes,

screenshots and business objects. Save the conversation for later use.

▪ Quick Actions: Quickly create business objects via embedded QuickCreate UIs; fields are

pre-filled from SAP CoPilot context.

– Procurement Activity

– Contact Person

– Revenue Recognition for Projects: Temporary Adjustment

– Unit of Measure

– Payment Advice

– Digital Support Experience: Create Support Ticket

▪ Docking on FLP: CoPilot and application are shown side-by-side, instead of CoPilot hovering

over the application.

▪ Suggesting participants from business context: This feature is based on specific

annotations added by app developers.

SAP CoPilot TodayCapabilities

Watch on YouTube with S/4H Cloud 1708

https://www.youtube.com/watch?v=Ef6M5WRp-dQ



1. This is the current state of planning and may be changed by SAP at any time without notice.

1811 – Planned Q4/2018 (1,2)1808 – Planned Q3/2018 (1,2)

SAP CoPilotProduct road map overview - key themes and capabilities

Functionality

▪ Create screenshots of WebDynpro and

SAP GUI screens for SAP S/4HANA

▪ Undo in chats

Application availability

▪ SAP CoPilot available for SAP

S/4HANA 1709 (on-premise) in

Q1/2018 (March).

▪ Additional SAP S/4HANA Cloud

QuickCreates, including “Create

Feature Request” for DSX

▪ Planned for availability later in

Q1/2018: SAP CoPilot 1802 chat

available for SAP Integrated Business

Planning

(1802)

Functionality

▪ Conversational UI: Initial set of natural

language interactions (NLI) supported

▪ Skill Builder for SAP S/4HANA on-

premise usage – allows customers to

build their own CoPilot NLI skills

▪ Native SAP Fiori for iOS app, with

continuity across devices

▪ Integration of Digital Support

Experience bot allowing NLI


▪ SAP CoPilot planned to be available

for SAP S/4HANA 1709 (on-premise)

in Q1/2018.

▪ First NLI use cases for

– SAP S/4HANA Cloud 1805

▪ 1st Digital Support Experience (DSX)

bot to create incident & search for help

Functionality

▪ My Inbox NLI support

▪ SAP S/4HANA KPI NLI support

▪ Chat: Display online presence of users

▪ Enhanced Natural Language

understanding

▪ Skill Builder enhancements


▪ First NLI use cases for

– SAP S/4HANA 1809 (on-premise)

– SAP SuccessFactors (beta)

▪ Enhanced NLI capabilities for Digital

Support Experience for SAP S/4HANA

Cloud

Functionality

▪ Enhanced Natural Language

understanding

▪ Slack integration (beta)

▪ Skill Builder enhancements

▪ CoPilot notifies and advises the user in

selected SAP S/4HANA business

situations


▪ SAP CoPilot planned to be available

with SAP Hybris Marketing Cloud

▪ Additional CoPilot NLI Skills for

– SAP S/4HANA Cloud

– SAP Success Factors

▪ Further enhanced NLI capabilities for

Digital Support Experience for SAP

S/4HANA Cloud

Recent innovations (1) 1805 – Planned Q2/2018 (1, 2)

Go up



SAP Conversational AI Landscape

SAP CoPilot and Recast.ai are highly complementary solutions

SAP CoPilot

The Digital Assistant and

Bot Integration Hub for the Enterprise The Collaborative Bot Building Platform

RECAST.AI

• Digital Assistant framework to enable business processes with

Natural Language Interaction

• Highly scalable, based on OData model with CoPilot Skill Builder

• Business Context Awareness; understanding the situation

• Fully integrated into SAP products like S/4HANA,

SuccessFactors, and more soon

• Integrates all CoPilot skills in one stand-alone mobile app

• Supports external channels like Slack, MS Teams, G Suite (H2/18)

• Enterprise Metabot integrating bots (e.g. built with Recast.ai) via

the Bot Integration Hub architecture

• First wave of CoPilot Skills in the areas of Finance, Procurement,

Sales, Project Management, HR

• Collaborative platform to easily build from scratch, train, deploy,

and monitor intelligent bots

• Off-the-shelf bots are pre-trained and can be used right away

with State-of-the-art NLP/NLU API

• Made highly flexible through custom defined utterances

• Bots can be integrated in any channel (website, mobile apps,

popular messaging channels like Slack, FB Messenger, kik, etc.)

• Multi-lingual for any language

• Automated customer, sales, and service solutions by industry

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