Sap Cloud for Sales - Webinar
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Transcript of Sap Cloud for Sales - Webinar
© 2013 Altevie Technologies s.r.l. All rights reserved.
Sap Customer On Demand E. Prudenzano
28/02/2014
© 2013 Altevie Technologies s.r.l. All rights reserved.
Presentazione Altevie
Presentazione della soluzione
Demo
Q&A
Agenda – Customer on Demand
Focus – Business Layout
© 2013 Altevie Technologies s.r.l. All rights reserved.
Presentazione della Soluzione
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Cloud forService
SAP Cloud forSocial Engagement
SAP Cloud forSales
SAP Social MediaAnalytics by NetBase
PROSPECT CUSTOMER PROMOTER
ENTERPRISE SOCIAL ● ANALYTICS ● MOBILE AND OFFLINE
SAP Cloud for Customer
RichInsights
SeamlessIntegration
IndustryContent
BeautifulUserExperience
© 2013 Altevie Technologies s.r.l. All rights reserved.
Manage customer relationships on Windows, iPhone, BlackBerry, Android and iPad - anytime, anywhere
Increase productivity through access to real-time business information
Collaborate with sales team on important topics
Track Business Performance through real-time Analytics
SAP Cloud for Customer
© 2013 Altevie Technologies s.r.l. All rights reserved.
Account Management & Intelligence
• Fast Account & Contact Updates
• 360 Customer Intelligence
Opportunity Management & Insight
• Easy Opportunity & Activity
• Competitor Insight
• Guided Selling
• Feeds, Followers & @mentions
• Internal, Customers, Partners
• Deal Sites
• Social Selling
Collaboration & Social
Real-Time Analytics
• Pre-built sales dashboards
• Configurable custom reports
• Account 360
• Mash-ups with SAP BW & Business Objects
Integration
• Pre-built integration with SAP ERP, SAP CRM, SAP JAM, SAVO, InsideView
• Mashups with most other apps
Mobility
• Complete mobile apps, no extra cost
• Support for iPad, iPhone, Blackberry & Android
Productivity & Personalization
• Flags
• Tags
• Shelf
• Workflow
• Quick Creates
• User-Defined Fields
Groupware Integration
• Robust, Full-Featured with 2-Way Sync
• Support for Microsoft Outlook and Lotus Notes
SAP Cloud for Customer
© 2013 Altevie Technologies s.r.l. All rights reserved.
Know your customers. Sell like the best. Engage to win.
SAP Cloud for Sales
Consumerized user experience with social collaboration
Deep customer insight
Complete mobile, out-of-the-box at no extra cost
Seamless back-office integration for quotes, orders & more
Industry editions
Boost sales effectiveness with a solution you’ll love to use
© 2013 Altevie Technologies s.r.l. All rights reserved.
Intuitive service ticketing solution across any channel
Delight customers with great service experiences.
Native cross-enterprise collaboration
Rich service analytics
Solution finder with knowledge base integration
Seamless ERP & CRM integration for products, order status and more
SAP Cloud for Service
© 2013 Altevie Technologies s.r.l. All rights reserved.
Customer engagement across social media and traditional channels.
Engage your audience sooner on the channels they choose.
SAP Cloud for Social Engagement
Routing and collaboration
Complete enterprise and social customer profile
Web portal and knowledgebase integration
Pre-built ERP & CRM integration for products, order status and more
© 2013 Altevie Technologies s.r.l. All rights reserved.
Social media analysis to extract sentiment and opinion on any topic.
Gain rich insight into the attitudes and feelings of your audience.
SAP Social Media Analytics by NetBase
High accuracy and low spam with natural language processing
Flexible dashboards
Scheduled alerts
Open API and integrated with SAP Cloud for Social Engagement
© 2013 Altevie Technologies s.r.l. All rights reserved.
Deep in functionalitySales On Demand
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Sales OnDemandSell more effectively with today’s empowered customers
Sales Productivity
Sales Process &
Intelligence
Analytics
CollaborationUser Experience
Integration
Customer OnDemand
ERP/CRM/BI
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Sales OnDemand:Microsoft Outlook Integration
Features and Benefits
Increase productivity with
convenient access to Sales
OnDemand customer
information and productivity
features within Outlook
Automatically sync emails,
appointments and tasks bi-
directionally – no double data
entry
Easily access key sales information in your favorite Office application
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Sales OnDemand:In-Context Social Collaboration
Features and Benefits
Use integrated Feed for Instant, efficient collaboration with team members and sales network
Crowdsource and share sales best practices, relevant information in context of accounts and opportunities
Plan and prepare for customer interactions more effectively
Connect with your team and sales network while on the road with support for mobile devices
Share relevant documents to support sales efforts
Collaborate more effectively with your team and sales network
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Sales OnDemand:Social Selling
Features and Benefits
Turn every cold call into a
warm introduction
Learn your customers’ key
concerns and hear what
they’re talking about
online
Engage with your
customers more
personally though social
media
Find warm leads faster & create conversations with impact
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Sales OnDemand:Insightful Sales Analytics
Features and Benefits
Track real-time sales performance with pre-built dashboards
Readily use embedded reports to track sales cycles, win/loss, revenue and competitive trends
Review forecasts and easily create configurable reports based on need
Identify key deals to focus on to make your number with what-if analysis
Dig deeper into data using Microsoft Excel add-in
Gain greater insight through integrated access to analyses done with SAP Business Warehouse
Real-time customer information and sales analytics
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Sales OnDemand:Native SAP ERP and CRM Integration
Features and Benefits
Provides sale professionals
with cost-effective, no-
hassle, access to Pricing,
Quotes, Sales Orders and
more through Native SAP
ERP integration
Extend investment with
collaborative, social sales
solution that natively
integrates to SAP CRM
Accounts, Opportunities,
Contacts and more
Get real-time back-office information from existing SAP investments
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Sales OnDemand:Prospecting and Leads
Features and Benefits
Create and track
marketing and
sales campaigns
Manage leads and
quickly convert to
opportunities
Assess campaign
performance and
lead quality easily
Grow your pipeline through effective campaigns and lead management
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Sales OnDemand:Accounts and Sales Intelligence
Features and Benefits
Manage accounts and related
information (opportunities,
activities, contacts, leads)
efficiently
Gain a 360-degree customer
view
Obtain additional customer
intelligence with InsideView
integration
Uncover new sales
opportunities quickly and
accelerate sales cycles
Make fast account updates and get complete customer insight
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Sales OnDemand:Personalization and Productivity
Features and Benefits
Drive rapid adoption via “consumerized” user experience
Access all the information you need quickly–available at a glance via Feed, Search, People, Navigation
Improve efficiency with quick-create and short-cut capabilities
Use the Shelf to quickly findpersonalized tagged and flagged items
Tailor experience to fit your sales needs with easy to implement field extensibility and re-labeling
Run in your local language (English, German, French, Spanish, Portuguese and Italian supported)
Engaging Experience designed for salespeople from the ground up
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Sales OnDemand:Opportunity Management
Features and Benefits Easily track opportunity
stage and status
Maintain account info, products, activities, competitors, documents and more quickly
Gain access to accurate ERP Pricing, Quotes, Sales Orders and more through native integration
Close deals faster using efficient sales team collaboration
Discover the right assets for each selling situation using SAVO integration
Comprehensive view of opportunity activities enables more effective selling
© 2013 Altevie Technologies s.r.l. All rights reserved.
Demo
© 2013 Altevie Technologies s.r.l. All rights reserved.
Storyboard / Il processo Sales
Mike Summer (SalesRep) riceve una mail da un cliente potenziale a
seguito di una fiera
Mike Summer crea il nuovo contatto e la relativa azienda tramite Outlook
sul CRM
Mike Summer crea «Lead» ovvero una iniziativa per approfondire le
esigenza del cliente
A valle degli approfondimenti Mike Summer converte il Lead in una
Opportunità
Mike Summer qualifica l’opportunità e dopo la trattativa la vince
Kate Jacob (SalesMan), manager di Mike Summer, verifica l’avanzamento
della pipe line e si esporta i dati in excel per una successiva analisi
© 2013 Altevie Technologies s.r.l. All rights reserved.
Storyboard / L’interazione con i Social
Network
Un cliente effettua una menzione su Twitter
Timmy Hardy analizza la propria coda di lavoro e prende in carico le richieste
Timmy Hardy risponde al tweet fornendo le informazioni necessarie
Un cliente effettua un post su facebook
Timmy Hardy analizza la propria coda di lavoro e prende in carico le richieste
Timmy Hardy risponde al post fornendo le informazioni necessarie
Un cliente invia una mail al supporto clienti
Timmy Hardy analizza la propria coda di lavoro e prende in carico le richieste
Timmy Hardy analizza la mail e, non trovando la soluzione la invia al secondo livello di supporto.
© 2013 Altevie Technologies s.r.l. All rights reserved.
Sales On Demand On Boarding
© 2013 Altevie Technologies s.r.l. All rights reserved.
SAP Sales OnDemand – Our ServicesC
ust
om
er
Alt
evie
Ro
les
& R
esp
on
sib
ilit
ies
Scope
Standard
Onboarding
Premium
Onboarding
Standard Specialized
= Initial implementation or rollout = Extend the cloud solution= Plan the cloud strategy
Trial
Specialized
Onboarding
Cloud
PilotBusiness
Configuration
Experience
Expert
On
Demand
Add on
Services
…Expert
On
Demand
Expert
On
Demand
© 2013 Altevie Technologies s.r.l. All rights reserved.
Q&A
© 2013 Altevie Technologies s.r.l. All rights reserved.
www.altevie.com
Contacts
www.altevie.com
www.linkedin.com/company/altevie-technologies
www.facebook.com/AltevieTechnologies
www.youtube.com/user/AltevieTechnologies
twitter.com/#!/Altevie