SAP Billing for Toll Collect

SAP BRIM for Toll Collect Being Smart & Innovative In Your Revenue Management

Executive Overview Presentation

Isabelle ROUSSIN - SAP

© 2013 SAP AG. All rights reserved. 2

© 2013 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.

The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or

warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group

products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing

herein should be construed as constituting an additional warranty.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in

Germany and other countries.

Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

http://www.sap.com/corporate-en/legal/copyright/index.epx




Market Drivers Solution Overview Scenarios Benefits

What are the Main

Challenges Influencing

Your Business?



Regulation Compliance

Traffic Congestion

Security

Competition / Recession

Challenges

Raise Funds

Operate Better

Public-Private Partnerships

Impacts

$7,8B



Road transport accounts for 16% of global man made CO2 emissions

On more congested roadways, the number of crashes increase

Worldwide Challenge: Reduce Traffic Congestion

Improve road and rail networks will be crucial for sustained

productivity and competitiveness. Congestion may cost the

economy of England £22 B a year in lost time by in 2015 -

Rod Eddington, UK government report 2006

World’s world traffic jam in China,

Hebei province, with 110 km

during 12 days in August 2010

India has a large number of increasing vehicles

as the increasing number of middle class can

now afford to buy the vehicles

The cost of congestion is more than $120 billion,

nearly $820 for every commuter in the U.S

Transportation Institute , 2011

Traffic during peak hours in major Australian cities, such

as Melbourne, Sydney, Brisbane and Perth, is usually

very congested and can cause considerable delay for

motorists



Comply to Regulation,

Create Public-Private Parternships…

European Electronic Toll Service Under Directive 2004/52/EC, states that have set up an electronic

road toll system must propose EETS for utility vehicles no later than

three years after entry into force of a decision defining the technical

specifications for this service.

The Transportation

Working Group (TPTWG) Aims to achieve the liberalization of transportation

services and works to enhance the safety of APEC

transport systems to encourage economic development

in the Asia-Pacific region.

62%

of U.S. motorists believe the federal

government should invest more money to

improve roadways. The vast majority of drivers

(81 %) also believe the federal government

should do more to improve the condition of

roads and bridges – Survey AAA 2012

$ 65B

In land-based infrastructures will be invested

in the next few years by the Brazilian

government through a Public-Private

cooperation



$7,8 B By 2018 of revenue for ETC

systems with 20,7% CAGR in

China

GIA – May 2013

Focus on Electronic Toll Collect to Generate Funds

RAISING FUNDS

Many problems can be solved by

using existing infrastructures

better, with less asphalt and more

silicon

“” ENVIRONMENTAL IMPACT

POLITICAL OPPOSITION

SOCIAL IMPACT

PUBLIC –PRIVATE OPTIONS



Regulation Compliance

Traffic Congestion

Security

Competition / Recession

Challenges

Raise Funds

Operate Better

Public-Private Partnerships

Impacts

$7,8B

Segment of « One »

Manage Value Chains

Streamline IT Process

Solution

Innovate on Pricing B

RIM Attract

Investments

Environment Impact

Results

Compliance

Operational Excellence



Smart Road Usage - Innovation in Business Model

Pay your road toll,

your parking and

your gazoline with

the same badge

20%

average road speed improvement,

with proper pricing models helping

to change road usage patterns

Vouchers

E-billing Segments



Transactions Flows Through New Value Chains

• Change behaviours

• Cause modal shift / balance

• Enhance Travel experience

• Journey efficiency enhances regional commercial attractiveness

• Encourage more inward investment / business ( and votes?)

• Deliver of green/sustainable agenda



Reduce Opex By Streamlining the IT Process

Defining a common back office with convergence of revenue streams

Fuel Charge Parking E-Vehicle Charge Car Wash

Collection / Reimbursement

Chargeable Items

Rating & Charging

Financial Customer Care

Billing & Invoicing

Bike Hire Toll Charge

Mobile Phones

Contactless

Card

Event Bundling

Credit Card

Vouchers

Cash desk

OBU

Finance



Personnalize by Addressing Segment of One

Simplify Business Interactions while Meeting Real Time Expectations

Real Time

Insight for True

customer 360°

view

1:1 customer

engagement

Real Time Execution

for context sensitive

offerings



From Business Challenges To Technical Needs: BRIM

Innovative Pricing & Bundles

Commission Partners

Pricing,

Rating &

Charging

Collect

&Pay

Bill &

Invoice &

Settle

Customer

& Partner

Financial

Care

Analytics

Consume to Cash Analytics

Consolidate Billings

Manage Efficiently

Credit & Collection

Handle Hybrid payments

Analyze Customer Usage

Convergent

Mediation



Closed Loop between

Business Need and IT

Constraints



From Business Process to Solution

Convergent Mediation Convergent

Invoicing CFM Convergent

Charging



Awarded DigitalRoute is the 2011

Stratecast Global CSP Billing

Mediation Competitive

Strategy Innovation Award

Winner

SAP Convergent Mediation

Integrate new and old systems more simpler

Collection of multiple data streams

Merge asynchronous data together

Ensure data quality

Error detection, with de-duplication

Alarm and monitoring management

Transform raw data in usable information

Data enrichment in real time

Aggregation and counting

Standardize Data format across platforms

Translate protocols and formats to create new unified data format



“” The flexibility and speed at

which we could create and

modify price plans was

second to none. It is so user

friendly that now even non-

technical financial managers

are able to introduce new

tariffs.

Raphaël Bichon, Project

Manager SFR

SAP Convergent Charging

Easy to Use

Visual design of charging models with

complex discounts, surcharges,

apportionment

Service-agnostic, proven

Rapid time to market

Support for multi-sided partner-centric

models

Support prepaid, postpaid and hybrid

charging

High Performance

Calculate prices and charges for

hundreds of thousands of transactions

per second for hundreds of millions of

customers

DEMO



Consolidate multiple upstream

systems for a single view of the

customer’s account

Flexible invoice aggregation & presentation

Configurable invoice discounting

Integrate seamlessly with accounts receivable

and payable for interest calculation,

adjustments, etc.

Handle both customer invoicing and production

of payment statements for partners in a single

solution

Transactional journey by journey financial view

Scalable Solution

High volume capabilities

32% decrease in errors when

A/R and billing are

integrated so open items

are generated at the

same time as the bill

Source: SAP

Performance

Benchmarking

SAP Convergent Invoicing

DEMO



74% Decrease in billing and

collections cost as

percentage of revenue

with optimized collections

and dispute handling

Source: SAP Performance

Benchmarking

SAP Customer Financial Management

Automation & Optimization

Automate routine tasks

Optimize efficient cash collection

through segmented strategies

Transparency On Revenue

Monitor an up-to-date picture of

customer payment behavior

Comply to accounting standards

Customer Satisfaction

Immediate access to customer

contracts & payment instruments &

accounts

DEMO



SAP Convergent Charging and Invoicing scale massively

A series of benchmark tests were run in Q4 2011 in IBM Labs in Montpellier,

France, to measure the massive scalability of SAP Convergent Charging & SAP

Convergent Invoicing on IBM platforms.

773,000

2.8 B

events / sec

events / hour subscribers 200 M

Market Leading Results

SAP Convergent Charging

100,000

1175

billable items

invoices/sec subscribers

50 M

SAP Convergent Invoicing



Efficient Revenue Management: increase customer

satisfaction and improve financial performance with a converged

view of customer accounts, receivables, payables and disputes.

Deployment Flexibility: deploy a complete, integrated

customer care and next gen billing system, or choose to deploy

in smaller implementable steps for targeted incremental value.

Don’t reinvent the Billing Wheel!

Business Agility: launch innovative pricing, charging and

billing models, faster: open up smart revenue stream,

personalize your B2B offerings and get to know your customers 1

2

3

Summary



Explore Different

Scenarios



Ascendi Group – Transforming Toll Collection

http://www.ascendi.pt/



Beat Your Competition



BRIM Performance

KPI Industry Benchmark Improvement Potential

Time to implement new

pricing offers

Price/performance for

rating (TPS per CPU core)

Days sales outstanding

(DSO)

launch in hours

not weeks

150%

20%

1 day 90 days

30

days

470 5 400

2 140

0 90 days

54

days



© 2013 SAP AG. All rights reserved. 27 Internal

… Price services in a way to be profitable

… Manage apportionment with partners

… Invoice services the way the customer

expects or demands SLAs

… Recognize revenue in line with to legal

regulations

… Deal with short and non-payments, credit

issues, and disputes in an efficient way

… Acquiring new business and keep existing

one

imagine Let’s Work on Your Future Together

Thank you

Isabelle ROUSSIN

VP Solution Management Next Gen Billing

Transportation, Logistics, Postal, Utilities

Mail: [email protected]


© 2013 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.

The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or

warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group

products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing

herein should be construed as constituting an additional warranty.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in

Germany and other countries.

Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.




SAP Billing for Toll Collect

Technology

Transcript of SAP Billing for Toll Collect