Sample Customer Contract

This is a sample of a contract I have used. It should not be construed as a legal document. If you use any of this in your own contracts, have a lawyer review it for viability. Prices are not necessarily recommended rates.

Client Name: [Your client's name] (hereinafter referred to as "Client")

Contractor Name: [Your name] (hereinafter referred to as "Contractor")

Scope of Services: [Description of project you are doing for client, including such details as how many lines per label, whether required to do editing as well as keyboarding or layout, shape of original work, etc. Be as detailed as possible!]

Rates: Contractor shall bill Client at the following hourly rates: [$30] for word processing, time-and-a-half [$45] for rush, weekend, or evening work; [$15.00]/hr. travel time. Contractor shall bill Client at the following piece rate: [$.50]/pg. for printing, [$.25] per 3-line label for data entry. [Include all applicable prices].

Appointments: Client shall deliver and pick up work by appointment only. Client shall pay a fee of $20.00 for missed appointments (including over 1/2 hr. late) unless Contractor is notified at least 1 hr. prior to the appointment.

Consultation: Time spent conferring about Client's project shall be billed at the hourly rate of [$30].

Charges & Payment: Work shall be estimated according to the Industry Production Standards established and published by the Association of Business Support Services International and billed at the rates described above. Because of the varying nature and unpredictability of different projects, it is not possible to give formal estimates. Payment is due when Client picks up the work, whether in draft or final form. Payment for first time customers should be made in cash unless otherwise arranged. A fee of up to $100 may be charged for any returned check. Work shall be retained by Contractor until payment is received. A deposit equal to four hours ([$120]) is required for all jobs likely to exceed that time. If Contractor is required to work at Client's office, Client shall pay four hours minimum.

In the event of changes to the scope of work or other factors outside of Contractor's control, Contractor shall reserve the right to renegotiate this Agreement and collect for all services performed up to the date of renegotiation. 

Proofreading & Revisions: Work will be copyedited in pen on Client's rough draft unless Client specifically requests otherwise. An updated printout of Client's document shall be returned to Client for proofreading, and the final copy printed only after Client approve the draft. Corrections and revisions shall be billed at the regular hourly rate. Final responsibility for proofreading and approving the final draft lies with the client. Contractor cannot be held liable for typographical omissions, content, etc.

Client will include a hard (printed) copy of the most recent version of the document when submitting work for revision, making any revisions directly on the copy in red pen. Client will also keep a copy at Client's office for reference in case of telephone questions.

Storage: Files will be stored on disk for one month at no charge. Resumes are stored permanently at no charge. Client may purchase a disk and backup disk if planning to return for revisions after one month. If Client brings work in on a floppy disk or cassette tape, Client shall first make and retain a backup copy. Contractor cannot be responsible for loss due to error or damage.

Special Formatting (e.g. APA or other publication standards): Client's document will be edited and formatted according to the standards set forth in the publication manual and the guidelines submitted from Client's school or journal, unless Client specifically requests that certain items be disregarded.

Termination: Either party may terminate this Agreement by giving written notice to the other party. In the event of termination, Client shall pay Contractor for all hours and expenses accrued up to the date of termination. In the unlikely event litigation is commenced between the parties of this Agreement, the party prevailing shall be entitled, in addition to other relief, to a reasonable sum for attorney's fees.

CONTRACT TERMS & CONDITIONS

SPECIAL POSITIONS: In addition to cover positions, special positions may be available. Contact your advertising sales representative for availability and to request a premium/special position. Exact position and charge must be indicated in space order and authorized by publisher. Positions are subject to availability and color capability.

INSERTS: Please contact your sales representative for complete costs, specs and shipping instructions.

COVER POSITIONS: (See published rates.) Available on the basis of a minimum six-time contract only. Can be cancelled only on a written 60-day notice prior to closing date.

COPY CHANGES: When change of copy is not received by closing date, copy furnished or run in previous issue will be printed at the sole discretion of the Publisher.

CONVERSION/HANDLING CHARGES: Conversion to Publisher’s requirements will be billed at Publisher’s cost.

RATE POLICY AND CONTRACT PROVISIONS: All advertisements are accepted and published entirely on the representation that the Advertising Agency and/or Advertiser are properly authorized to publish the entire contents and subject matter thereof. It is understood that, in consideration of the publication of advertisements, the Advertiser and/or Advertising Agency will indemnify and hold the Publisher harmless from and against any claims or suits for libel, violation of rights of privacy, plagiarism,

claims based on the contents or subject matter of such publication. The Publisher reserves the right to reject any and all advertising which the Publisher feels is not in keeping with the publication’s standards, policies and principles. The Publisher reserves the right to add the word “Advertisement” at the top and/or bottom of, or anywhere within any publication page, that in the Publisher’s sole judgment, too closely resembles editorial pages of the publication. The Publisher will not be bound by any conditions, printed or otherwise appearing on any order blank, insertion order or contract when they conflict with the terms or conditions of the publication’s rate card, or any amendment thereof. The Publisher shall not be subject to any liability whatsoever for any failure to publish or circulate all or any part of the publication issue or issues due to strikes, work stoppages, accidents, fires, acts of God or any circumstance not within control of the Publisher. The Publisher is not responsible for the accuracy of any corrections or changes made to any Advertiser’s materials.

AGENCY COMMISSION: 15% of the gross billing allowed to recognized advertising agencies on space, color, bleed, and position only, provided account is paid within 30 (thirty)

days of invoice date. Advertiser’s material must be prepared in accordance with production specifications to qualify for agency commission. No cash discounts allowed.

SEQUENTIAL LIABILITY: Advertiser and Advertising Agency are jointly and severally liable for payment. The Publisher will not release the Advertising Agency from liability even if a sequential liability clause is included in the contract, insertion order, purchase order, etc.

CANCELLATION POLICY: Neither the Advertiser nor its Advertising Agency may cancel advertising after closing date. Cancellations prior to closing must be in writing. Verbal cancellations will not be accepted.

ERROR LIABILITY LIMIT: The Publisher’s liability for any error will not exceed the charge for the advertisement in question. The Publisher assumes no liability for errors in key numbers, the Reader Service section, advertisers’ index, or any type set by the Publisher. The Publisher is not responsible for the accuracy of any corrections or changes made to the Advertiser’s copy/materials.

SHORT RATE PROTECTION: Advertisers billed at special contract rates based on frequency, but who fail to fulfill the contract, will be billed at the Publisher’s sole discretion for the difference to reflect the rate that is actually earned. For example, Advertisers will be billed for lost frequency discounts if, within a twelve (12) month period (or written contract period) from date of the first insertion, they do not use the amount of advertising space upon which their billing rate was based.

RATE CARD IN EFFECT: Advertising rates, terms and conditions set forth in this rate card shall govern all transactions and supersede any other information published in previous rate cards, directories, media guides or rate and data services whether in print or online. Publisher will not honor rates or data derived from these other sources unless it is in conformance with this rate card. Publisher has the right to increase rates with prior notification to advertiser.

TERMS OF SALE: Terms of sale are Net 30 (thirty) days from date of invoice. No cash discounts allowed. The Publisher will not accept any form of payment, which contains any limitations or conditions on payment such as short paid checks noted as representing payment in full of a disputed balance.

LINE OF CREDIT: Advertiser’s line of credit may increase or decrease from time to time. Such changes will be made at the sole discretion of the Publisher, and no advanced notification is promised or implied.

PAST DUE ACCOUNTS: Orders may be held at the Publisher’s sole discretion.

COLLECTION RELATED ISSUES: If the Publisher must refer Advertiser’s delinquent account to an attorney or collection agency, Advertiser agrees to pay all reasonable attorneys’ or collection agency’s fees, court costs, and other collection costs in connection with the Publisher’s collection efforts.

JURISDICTION: Advertising Agencies and/or Advertisers agree that any legal action arising between the Publisher and Advertising Agency and/or Advertiser must be brought in the courts of the state of Kansas, Johnson County, and that Advertising Agency and/or Advertiser agrees to submit all claims to the jurisdiction of these courts regardless of any conflict of jurisdiction which may arise.

NOTIFICATION TO PUBLISHER: If the Advertising Agency and/or Advertiser changes their address or there is a change of ownership or control of their company, please notify the Publisher of this change within ten working days.

DEFINITIONS: As used in this section and this rate card, the term “Publisher” shall refer to Special Events Magazine and its parent company, Penton Media.

Terms and conditions for labor rate contracts

You can associate terms and conditions with a labor rate contract. These terms can contain information such as liability concerns, shipping and handling details, or delivery time expectations.

You create and maintain terms and conditions in the Terms and Conditions application. You also can create terms for a specific record. These terms remain with the record and do not become part of the library of information in the Terms and Conditions application.

The Anne Black - YWCAHotels & Residences

RULES & REGULATIONS1. Check-out time is 12:00 noon.2. All incidental charges like IDD charges must be immediately settled.3. The room key is kept by the guest. Any damage and loss will be subject to a fine.4. Keep the Hotel Premises clean. No article billed on the wall is allowed.5. Guests must take good care of their own belongings. The Management will not be held responsible for anyloss or damage incurred.6. No prohibited articles, flammable articles or commercial goods are allowed to be stored inside the room.7. No heavy trunks or anything as deemed inappropriate by the Management should be stored in the room.8. If any abandoned luggage or lost and found items are not claimed by the guest after a maximum storageperiod of 90 calendar days, the Management has the right to dispose of these items.9. No pets are allowed on the Hotel premises. No plants are allowed in the room.10. No gambling of any kind or unlawful behavior is permitted.11. Keep silence on the Hotel premises.12. No hanging of clothes or other articles outside the windows is allowed.13. No visitors are allowed on the Hotel premises after 11:00 pm.14. The 7th floors are exclusively for ladies. No male visitor is allowed.15. No changing of rooms or transfer of rooms is allowed without the permission of the Front Desk.16. Guests are held responsible for any damage done to the furniture / decoration or other facilities insides therooms.17. All electric appliances should be switched off and the windows should be closed when guests go out.18. No smoking is allowed on the Hotel premises.19. No electric appliance and furniture is to be installed inside the room without the permission of theManagement.20. Cooking or any ignition is not allowed in the room.

21. For hospital information or ambulance service, please contact the Front Desk.22. Our staff may check the room from time to time.23. Please do not take away the guest room items as souvenirs. Otherwise, the charge will be added onto yourHotel bill.24. In case of violation of the above regulations or any misconduct as deemed to cause others’ inconvenienceor discomfort, the Management reserves the right to ask the guest to leave.25. The Management reserves the right to alter or amend the above regulations without any notice. In case ofany query, please contact the Front Desk.* For items not covered by the above regulations, the Management will follow the general practice ofthe Hotel industry in Hong Kong.