Sameep Gupta 2 Year(s) 5 Month(s) Indore 16 May 1988

7/30/2019 Sameep Gupta 2 Year(s) 5 Month(s) Indore 16 May 1988

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CURRICULUM VITAE

SAMEEP GUPTA 19/A Mother glory school, sainathColoney Tilak Nagar,Indore

[email protected] No+91-9981291309

Career Objective

Want to work in an organization where I can use my knowledge and skills, and learn

with that organization to solve problems successfully and can get a challenging position

Profile

Handling a Team of 5 Engineers for managing IT operations for client, Bharti Airtel

Ltd in MP CG Location.

Handling escalations & resolutions request made by 1800 users spread across all

branches.

MIS Maintenance and General administration.

Handling server maintenance at local level also monitoring network links.

Resolving issues related to Hardware & Network services.

Monitor and reviewing Helpdesk calls to ensure quicker response and resolution time.

Server Administration.

Skills

All type of Windows troubleshooting and installation

Outlook Configured and Installation

Lotus Notes Configures and Installation

WIN XP , Vista and WIN 7 Installation and Configured

All Type Of Printer Configured and Installation just Like HP Laser Jet , Bar Code and

Many More

Server Installation and Configured

Work Experience

Presently Working At 3I INFOTECH Pvt Ltd,

Project Bharti Airtel Ltd

Duration- NOV 2012 to till Date

Presently Working At WIPRO INFOTECH through Personal Staffing Solution Pvt Ltd,

Project - Axis bank Ltd

Duration- Oct 2011 to NOV 2012


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One year experience in SAMYAK COMPUTER

Duration-01/08/2010 to 15/09/2011

1. WIPRO INFOTECH

Duration:-Oct 2011 to till Date

Client:- Axis BankRole: - FM Engineer

Current Responsibilities:

Responsible of Desktop and Servers and Router.

Responsible of Whole MP Axis Bank Branch via Remotely.

Responsible of All Printer and Scanners

Planned, Designed & implemented LAN networks at Axis Bank Branches.

Checking network performance and resolving Network Connectivity issue.

Trouble shooting of all type of H\W and Windows related problems. Troubleshoot the all online application and Lotus client.

Maintain the Symantec Server and client end also.

Extending onsite technical support to the clients including maintenance of

network & hardware.

Assignment of Static IP address/subnet mask, Primary and Secondary DNS.

Created users accounts, provided authorization, with the use of AD (Active

Directory) on platforms like Windows 2008 R2 enterprise edition.

Configured DNS, DHCP servers on Windows 2008 R2 sever.

Extending onsite technical support to the clients including maintenance of

network & hardware.

Maintaining the LAN. Identify and troubleshoot Network issue.

Deployment of customer specific applications i.e. Standalone, Intranet, Internet,

File Transfers and FTP based applications.

Knowledge of Remote PC Management tools.

Install and troubleshoot of various type of application Finacle, I Notes, Dols

Configuration in INOTES, Lotus Client.

Responsible of Server (ADC, FILE SERVER, Print Server)

Maintain the Assets

Maintain and Monitoring Network in Remote Location.

Client Servicing:

Managing customer service operations for rendering and achieving quality

services.

Resolving customer complaints on technical issues on time.

Providing value added customer services by attending customer queries and

issues.

Academic Qualification

MBA KSOU Pursuing

BCA MCRPV 2010 with 69%


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H.Sc. MP Board 2005 with 62%

High School MP Board 2003 with 62%

Other Qualification

Jetking Certified Hardware & Networking Professional from Jetking Info train Ltd

Indore.

Equivalent Knowledge of Red Hat LINUX.

Equivalent Knowledge of CCNA.

Proficiency Forte

Site Management-Axis Bank

Handling a Team of 5 Engineers for managing IT operations for client, Axis Bank Ltd fortheir 77 branch locations in Madhya Pradesh.

Handling escalations & resolutions request made by 1800 users spread across allbranches.

MIS Maintenance and General administration.

Handling server maintenance at local level also monitoring network links.

Resolving issues related to Hardware & Network services.

Monitor and reviewing Helpdesk calls to ensure quicker response and resolution time.

Server Administration.

Technical Support/Troubleshooting

Active directory implementation.

Date backup scheduling.

Configuration of DNS, DHCP and FTP Server. Extending high-end technical support on various Servers and ensuring high customer

satisfaction levels through prompt redressed of their problems.

Installation and Troubleshooting of Network and Application issues.

Hands on IP Addressing/Subnetting, Routing Protocols,

Technical Forte

Hardware Skills

Assembling, Maintenance and Troubleshooting of PCs.

Operating system platforms

Installation, Configuration & Troubleshooting of these O/S:- Windows 98, XP, Vista,

Win 7, RedHat Linux.

Basic Networking Skills

Configuring & Troubleshooting of TCP/IP, IP Addressing, Remote Desktop Connection,

Implementing Remote Assistance.

Server 2008

Installing, Configuring & Troubleshooting Windows 2008 Server and Its Services like

DHCP, DNS, FTP, WDS, and TERMINA

CCNA

Configuring & Troubleshooting Static Routing, Default Routing, Dynamic Routing.


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Router Configuration.

Application

MS Office 2007 (MS Word, MS Excel, MS Power Point)

Outlook Configuration

Having sound knowledge about internet.

Flexibility and Cooperative

Positive attitude and quick learner

ability to work under pressures to meet the deadline

Innovative work and hard working

Got Best service delivery Award from Wipro

Reading Books, Playing Games,

Personal Information

Name: Sameep Gupta

Fathers Name: Mr. Sandesh Gupta

Date of Birth: 16/05/1988

Marital Status: Unmarried

Permanent Address: Gali no.3 shanti nagar coloney

Chhartarpur (M.P.)

Languages Known: English, Hindi.

Declaration

I hereby declare that the information given above is true to the best of my

knowledge and belief.

Date :

Place: Sameep Gupta

Strengths

Achievement

Hobbies/Interests

Sameep Gupta 2 Year(s) 5 Month(s) Indore 16 May 1988

Documents

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