Same-Day Appointment Request Protocol · 2016-02-12 · Same-Day Appointment Request Protocol ....
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Colleen Bingham, M.D. Michael G. Brummer, M.D. Amanda Bierman, M.D. Jeffrey K. Brummer, D.O. Jeffrey Crowell, M.D. Thomas Heischmidt, M.D. Same-Day Appointment Request Protocol Initiated 3/20/14 TR Same-day appointments are available on each provider’s schedule . The gray “OV SICK sick/same day fill” appointment type can be used to schedule any same-day appointments for routine and urgent care. In addition, other available appointment slots (ie. WBC and OV) that have not been filled on a provider’s schedule for that day may also be used for patients requesting a same-day appointment. If the providers’ schedules do not have available openings: When a patient calls in to either the scheduling queue or the nursing queue requesting an appointment, schedule the appointment on the necessary provider’s schedule. When a patient calls in requesting an appointment for the same day, but the schedules are full, do not tell the patient that there are no appointments available. The scheduler should transfer the call to the nursing queue so the patient’s symptoms can be triaged. Once the symptoms are documented, the nursing department will send a telephone encounter high priority to the MOA - DO NOT put "no appointments available" within the telephone encounter. You can simply put "to MOA to discuss with provider or advise on appointment time". The MOA will then need to discuss with the provider. If the provider feels that the patient needs seen, the MOA needs to put an appointment time in the telephone encounter so that the nursing department knows when to tell the patient to be here. Satisfies Element 1A-1
Transcript of Same-Day Appointment Request Protocol · 2016-02-12 · Same-Day Appointment Request Protocol ....
Colleen Bingham, M.D. Michael G. Brummer, M.D. Amanda Bierman, M.D. Jeffrey K. Brummer, D.O. Jeffrey Crowell, M.D. Thomas Heischmidt, M.D.
Same-Day Appointment Request Protocol
Initiated 3/20/14 TR
Same-day appointments are available on each provider’s schedule . The gray “OV SICK sick/same day fill” appointment type can be used to schedule any same-day appointments for routine and urgent care. In addition, other available appointment slots (ie. WBC and OV) that have not been filled on a provider’s schedule for that day may also be used for patients requesting a same-day appointment.
If the providers’ schedules do not have available openings:
When a patient calls in to either the scheduling queue or the nursing queue requesting an appointment, schedule the appointment on the necessary provider’s schedule.
When a patient calls in requesting an appointment for the same day, but the schedules are full, do not tell the patient that there are no appointments available. The scheduler should transfer the call to the nursing queue so the patient’s symptoms can be triaged.
Once the symptoms are documented, the nursing department will send a telephone encounter high priority to the MOA - DO NOT put "no appointments available" within the telephone encounter. You can simply put "to MOA to discuss with provider or advise on appointment time".
The MOA will then need to discuss with the provider. If the provider feels that the patient needs seen, the MOA needs to put an appointment time in the telephone encounter so that the nursing department knows when to tell the patient to be here.
Satisfies Element 1A-1
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PCMH 2011 1A Factor 1 aligns with PCMH 2014 1A Factor 1, with these differences -PCMH 2011 Evaluates same-day appointments -PCMH 2014 Evaluates same-day appointments for routine and urgent care
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Date Range: September 8th - September 12th 2014Provider Name Date Appointment Scheduled Date Appointment Date Visit Type Number of Visits
NP-Dot Sep 6, 2014 Sep 8, 2014 OV SICK 1
NP-Dot Sep 8, 2014 Sep 8, 2014 OV SICK 11
NP-Dot Sep 8, 2014 Sep 10, 2014 OV SICK 2
NP-Dot Sep 8, 2014 Sep 11, 2014 OV SICK 1
NP-Dot Sep 9, 2014 Sep 9, 2014 OV SICK 2
NP-Dot Sep 9, 2014 Sep 10, 2014 OV SICK 3
NP-Dot Sep 9, 2014 Sep 11, 2014 OV SICK 1
NP-Dot Sep 10, 2014 Sep 10, 2014 OV SICK 3
NP-Dot Sep 10, 2014 Sep 11, 2014 OV SICK 6
NP-Dot Sep 11, 2014 Sep 11, 2014 OV SICK 9
NP-Dot Sep 11, 2014 Sep 12, 2014 OV SICK 2
NP-Dot Sep 12, 2014 Sep 12, 2014 OV SICK 11
NP-JAMIE ANN Aug 26, 2014 Sep 9, 2014 OV SICK 1
NP-JAMIE ANN Sep 4, 2014 Sep 8, 2014 OV SICK 1
NP-JAMIE ANN Sep 8, 2014 Sep 8, 2014 OV SICK 5
NP-JAMIE ANN Sep 8, 2014 Sep 11, 2014 OV SICK 1
NP-JAMIE ANN Sep 9, 2014 Sep 10, 2014 OV SICK 3
NP-JAMIE ANN Sep 9, 2014 Sep 11, 2014 OV SICK 1
NP-JAMIE ANN Sep 10, 2014 Sep 10, 2014 OV SICK 8
NP-JAMIE ANN Sep 10, 2014 Sep 11, 2014 OV SICK 4
NP-JAMIE ANN Sep 11, 2014 Sep 11, 2014 OV SICK 6
NP-Lenora Sep 8, 2014 Sep 8, 2014 OV SICK 6
NP-Lenora Sep 12, 2014 Sep 12, 2014 OV SICK 4
NP-Richelle Sep 8, 2014 Sep 8, 2014 OV SICK 5
NP-Richelle Sep 8, 2014 Sep 9, 2014 OV SICK 9
NP-Richelle Sep 9, 2014 Sep 9, 2014 OV SICK 4
NP-Richelle Sep 10, 2014 Sep 10, 2014 OV SICK 3
NP-Richelle Sep 10, 2014 Sep 11, 2014 OV SICK 5
NP-Richelle Sep 11, 2014 Sep 11, 2014 OV SICK 8
NP-Richelle Sep 11, 2014 Sep 12, 2014 OV SICK 4
NP-Richelle Sep 12, 2014 Sep 12, 2014 OV SICK 10
Amanda Bierman Sep 4, 2014 Sep 12, 2014 OV SICK 1
Amanda Bierman Sep 5, 2014 Sep 8, 2014 OV SICK 1
Amanda Bierman Sep 8, 2014 Sep 8, 2014 OV SICK 5
Amanda Bierman Sep 8, 2014 Sep 9, 2014 OV SICK 6
Amanda Bierman Sep 9, 2014 Sep 9, 2014 OV SICK 7
Amanda Bierman Sep 10, 2014 Sep 11, 2014 OV SICK 4
Amanda Bierman Sep 11, 2014 Sep 11, 2014 OV SICK 12
Amanda Bierman Sep 11, 2014 Sep 12, 2014 OV SICK 1
Amanda Bierman Sep 12, 2014 Sep 12, 2014 OV SICK 6
Colleen Bingham Jun 16, 2014 Sep 8, 2014 OV SICK 1
Colleen Bingham Aug 26, 2014 Sep 10, 2014 OV SICK 1
Colleen Bingham Aug 28, 2014 Sep 12, 2014 OV SICK 1
Colleen Bingham Sep 3, 2014 Sep 10, 2014 OV SICK 1
Colleen Bingham Sep 5, 2014 Sep 8, 2014 OV SICK 1
Colleen Bingham Sep 7, 2014 Sep 8, 2014 OV SICK 1
Colleen Bingham Sep 8, 2014 Sep 8, 2014 OV SICK 8
Providing Same-Day Appointments
Each highlighed row shows the total number of appointments scheduled (on the same day) in a 5 day period. The number of visits scheduled each day, by provider, is indicated in the "Number of Visits" column.
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Satisfies Element 1A-1
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Report for Same-Day Appointments
Colleen Bingham Sep 8, 2014 Sep 9, 2014 OV SICK 4
Colleen Bingham Sep 8, 2014 Sep 12, 2014 OV SICK 1
Colleen Bingham Sep 9, 2014 Sep 9, 2014 OV SICK 9
Colleen Bingham Sep 9, 2014 Sep 10, 2014 OV SICK 2
Colleen Bingham Sep 9, 2014 Sep 12, 2014 OV SICK 1
Colleen Bingham Sep 10, 2014 Sep 10, 2014 OV SICK 8
Colleen Bingham Sep 10, 2014 Sep 12, 2014 OV SICK 2
Colleen Bingham Sep 11, 2014 Sep 12, 2014 OV SICK 4
Colleen Bingham Sep 12, 2014 Sep 12, 2014 OV SICK 2
Jeffrey Brummer Aug 28, 2014 Sep 11, 2014 OV SICK 1
Jeffrey Brummer Sep 2, 2014 Sep 9, 2014 OV SICK 3
Jeffrey Brummer Sep 3, 2014 Sep 11, 2014 OV SICK 1
Jeffrey Brummer Sep 4, 2014 Sep 8, 2014 OV SICK 3
Jeffrey Brummer Sep 5, 2014 Sep 9, 2014 OV SICK 1
Jeffrey Brummer Sep 5, 2014 Sep 11, 2014 OV SICK 1
Jeffrey Brummer Sep 5, 2014 Sep 12, 2014 OV SICK 1
Jeffrey Brummer Sep 8, 2014 Sep 8, 2014 OV SICK 1
Jeffrey Brummer Sep 8, 2014 Sep 9, 2014 OV SICK 5
Jeffrey Brummer Sep 8, 2014 Sep 12, 2014 OV SICK 1
Jeffrey Brummer Sep 9, 2014 Sep 9, 2014 OV SICK 2
Jeffrey Brummer Sep 9, 2014 Sep 11, 2014 OV SICK 3
Jeffrey Brummer Sep 9, 2014 Sep 12, 2014 OV SICK 1
Jeffrey Brummer Sep 11, 2014 Sep 11, 2014 OV SICK 3
Jeffrey Brummer Sep 11, 2014 Sep 12, 2014 OV SICK 3
Jeffrey Brummer Sep 12, 2014 Sep 12, 2014 OV SICK 3
Jeffrey Crowell Sep 3, 2014 Sep 8, 2014 OV SICK 1
Jeffrey Crowell Sep 3, 2014 Sep 9, 2014 OV SICK 1
Jeffrey Crowell Sep 3, 2014 Sep 10, 2014 OV SICK 1
Jeffrey Crowell Sep 5, 2014 Sep 10, 2014 OV SICK 1
Jeffrey Crowell Sep 8, 2014 Sep 8, 2014 OV SICK 19
Jeffrey Crowell Sep 8, 2014 Sep 9, 2014 OV SICK 6
Jeffrey Crowell Sep 9, 2014 Sep 9, 2014 OV SICK 10
Jeffrey Crowell Sep 9, 2014 Sep 10, 2014 OV SICK 4
Jeffrey Crowell Sep 9, 2014 Sep 12, 2014 OV SICK 1
Jeffrey Crowell Sep 10, 2014 Sep 10, 2014 OV SICK 9
Jeffrey Crowell Sep 10, 2014 Sep 12, 2014 OV SICK 1
Jeffrey Crowell Sep 11, 2014 Sep 12, 2014 OV SICK 5
Jeffrey Crowell Sep 12, 2014 Sep 12, 2014 OV SICK 9
Thomas Heischmidt Aug 29, 2014 Sep 8, 2014 OV SICK 1
Thomas Heischmidt Sep 3, 2014 Sep 11, 2014 OV SICK 1
Thomas Heischmidt Sep 3, 2014 Sep 12, 2014 OV SICK 1
Thomas Heischmidt Sep 4, 2014 Sep 8, 2014 OV SICK 3
Thomas Heischmidt Sep 4, 2014 Sep 10, 2014 OV SICK 1
Thomas Heischmidt Sep 5, 2014 Sep 8, 2014 OV SICK 2
Thomas Heischmidt Sep 5, 2014 Sep 10, 2014 OV SICK 1
Thomas Heischmidt Sep 8, 2014 Sep 8, 2014 OV SICK 1
Thomas Heischmidt Sep 8, 2014 Sep 10, 2014 OV SICK 3
Thomas Heischmidt Sep 8, 2014 Sep 10, 2014 RN ONLY 1
Thomas Heischmidt Sep 8, 2014 Sep 11, 2014 OV SICK 2
Thomas Heischmidt Sep 9, 2014 Sep 10, 2014 OV SICK 2
Thomas Heischmidt Sep 9, 2014 Sep 11, 2014 OV SICK 1
Thomas Heischmidt Sep 9, 2014 Sep 11, 2014 RN ONLY 1
Thomas Heischmidt Sep 10, 2014 Sep 10, 2014 OV SICK 1
Thomas Heischmidt Sep 10, 2014 Sep 11, 2014 OV SICK 4
Thomas Heischmidt Sep 10, 2014 Sep 12, 2014 OV SICK 1
Thomas Heischmidt Sep 11, 2014 Sep 12, 2014 OV SICK 1
Thomas Heischmidt Sep 11, 2014 Sep 12, 2014 RN ONLY 1
Thomas Heischmidt Sep 12, 2014 Sep 12, 2014 OV SICK 2
TOTAL 212
