SAMA-SAMA LOKAL Merchant’s Frequently Asked Questions

Contents Getting Started ............................................................................................................................................. 4

FAQ 1: How can I join Sama-Sama Lokal as a merchant? ......................................................................... 4

FAQ 2: How do I register to be a QRPay merchant using QRPayBiz? ....................................................... 4

FAQ 3: How do I register to be a Sama-Sama Lokal merchant using QRPayBiz? ...................................... 4

Selling on Sama-Sama Lokal ......................................................................................................................... 6

FAQ 4: How do I create a product for sale on Sama-Sama Lokal? ............................................................ 6

FAQ 5: How do I begin accepting orders on Sama-Sama Lokal? .............................................................. 6

FAQ 6: How do I view my incoming Sama-Sama Lokal orders? ................................................................ 7

FAQ 7: How do I edit an existing product? ............................................................................................... 7

FAQ 8: How do I make a product temporarily unavailable? ..................................................................... 8

FAQ 9: How do I delete a product? ........................................................................................................... 8

Managing Sama-Sama Lokal Operations ..................................................................................................... 8

FAQ 10: How do I temporarily close my Sama-Sama Lokal store? ........................................................... 8

FAQ 11: How do I change my operating hours? ....................................................................................... 8

FAQ 12: How do I change my business fulfilment method? ..................................................................... 9

FAQ 13: How do I permanently close my Sama-Sama Lokal store and exit the platform? ...................... 9

Sama-Sama Lokal Review Process ............................................................................................................. 10

FAQ 14: How long does the review process take? .................................................................................. 10

FAQ 15: My Sama-Sama Lokal application/changes have been rejected. What can I do?..................... 10

Sama-Sama Lokal Fees, Payments & Settlement ...................................................................................... 10

FAQ 16: Are there any fees for selling on Sama-Sama Lokal? ................................................................ 10

FAQ 17: When will I receive the payment settlement for my Sama-Sama Lokal sales? ........................ 10

Sama-Sama Lokal Delivery Coverage & Arrangements ............................................................................ 10

FAQ 18: How do I know if my business address is covered by Maybank Delivery API? ......................... 10

FAQ 19: What if my business address is not listed in the list for Maybank Delivery coverage via

Maybank 3rd Party Delivery Partner (Grab Express, Lalamove, MatDespatch, Mr. Speedy, Bungkusit,

GoGet)? ................................................................................................................................................... 10

For Klang Valley, Penang, Johor and Sabah: ......................................................................................... 11

FAQ 20: If my business location is in Klang Valley, Penang, Johor and Sabah and is not covered by

Maybank 3rd Party Delivery API, what should I do with my orders after configuring the relevant

settings to switch on 3rd Party Delivery on the latest QRPayBiz app from 16 August 2021? ................ 11

FAQ 21: If my business location is in Klang Valley, Penang, Johor and Sabah and covered by Maybank

3rd Party Delivery API, what should I do with my orders after 16 August? ........................................... 11

For Other States (States in Malaysia excluding Klang Valley, Penang, Johor and Sabah): .................. 11

FAQ 22: If my business location is in the Other States (States in Malaysia excluding Klang Valley,

Penang, Johor and Sabah), what should I do after 16 August? .............................................................. 11

FAQ 23: How can I reach out to Maybank Telesales team to arrange delivery? .................................... 11

FAQ 24: When will Maybank 3rd Party Delivery API cover Other States (States in Malaysia excluding

Klang Valley, Penang, Johor and Sabah) for the system to automatically assign riders? ....................... 11

Sama-Sama Lokal - ‘Pre-Order’ .................................................................................................................. 12

FAQ 25: My business requires to ‘Pre-Order’. What can I do? ............................................................... 12

FAQ 26: If I am already an existing Sama-Sama Lokal merchant doing ‘Pre-Order’ in Klang Valley,

Penang, Johor and Sabah that is covered under the Maybank 3rd Party Delivery API, how can I process

my orders after 16 August? .................................................................................................................... 12

Sama-Sama Lokal Order Cancellation & Refund ....................................................................................... 12

FAQ 27: How can I cancel the orders from QRPayBiz? ........................................................................... 12

FAQ 28: How do I refund my customers after order cancellation? ........................................................ 12

Sama-Sama Lokal Dispute Settlement ....................................................................................................... 12

FAQ 29: What can I do if there are any dispute cases with customer or rider? ..................................... 12

Others ......................................................................................................................................................... 13

Table 1.0: ................................................................................................................................................ 13

Business categories accepted on Sama-Sama Lokal ............................................................................... 13

Table 1.1: ................................................................................................................................................ 14

Prohibited Items ..................................................................................................................................... 14

Table 2.0: ................................................................................................................................................ 15

Delivery API with System AUTO Assign Rider (Grab Express, Lalamove, MatDespatch & Mr. Speedy). 15

Table 2.1: ................................................................................................................................................ 18

Telesales MANUAL Assign Rider (Bungkusit & GoGet) ........................................................................... 18

Getting Started

FAQ 1: How can I join Sama-Sama Lokal as a merchant? Interested merchants can register for Sama-Sama Lokal by downloading the Maybank QRPayBiz app from

the AppStore or Google Play Store.

To register as a Sama-Sama Lokal merchant, you must first register as a Maybank QRPay merchant (refer

FAQ 2).

Existing QRPay merchants may login to the QRPayBiz app and register as a Sama-Sama Lokal merchant

(refer FAQ 3).

FAQ 2: How do I register to be a QRPay merchant using QRPayBiz?

Step 1

Open the QRPayBiz app, click on the Register

button at the lower-left corner of the app.

Step 2

Follow the instructions on-screen and fill in the

required information to complete the registration

form.

Step 3 You are now a Maybank QRPay merchant. To log

in, click on the Login button on the lower-right

corner of the screen, select Manager, and sign in

with your user credentials and 6-digit PIN.

FAQ 3: How do I register to be a Sama-Sama Lokal merchant using QRPayBiz?

Step 1

Upon logging in to QRPayBiz, select the icon at the

top left of the screen, then select Sama-Sama Lokal

from the list. You will then be able to begin the

Sama-Sama Lokal registration.

Please note that Sama-Sama Lokal merchants are required to

link a MAE or Maybank Current Account to QRPayBiz (refer Step

1A or Step 1B under FAQ 3).

Step 1A

If you have an existing MAE or Maybank Current

Account but have not linked the account to

QRPayBiz, you will be prompted to change the

linked account to an eligible account.

Step 1B

If you do not have an existing MAE or Maybank

Current Account, you will be prompted to open an

eligible account first.

Once you have opened an eligible account, change

your linked QRPayBiz account by navigating to

Settings, then select Profile, then Account.

Step 2

If a MAE or Maybank Current Account has been

linked to QRPayBiz, clicking Sign Up will bring up

the Sama-Sama Lokal application form.

Follow the instructions on-screen and fill in the

required information to complete the registration

form.

Note: No changes can be made to Business

Category and Business Sub-Category fields after

they are set.

Once completed, click on Submit to send your

application to Maybank for review. For more

information on the Sama-Sama Lokal review

process, refer to FAQ 14.

Step 3

Once your application has been reviewed, you will

receive a notification. If approved, you may now

navigate to the Sama-Sama Lokal tab to begin

listing your products for sale on the platform (refer

FAQ 4).

Selling on Sama-Sama Lokal

FAQ 4: How do I create a product for sale on Sama-Sama Lokal?

Step 1

Navigate to the Sama-Sama Lokal tab, then select

the + icon at the top right corner of the page.

Step 2

Follow the on-screen instructions and fill in the

required information to complete the form.

Once completed, click on Submit to send your

product to Maybank for review. For more

information on the Sama-Sama Lokal review

process, refer to FAQ 14.

Step 3

While under review, the pending products will be

viewable from a new tab on the screen at the top

of the product list.

Step 4

Once your product has been reviewed, you will

receive a notification. If approved, your product

will appear on the Sama-Sama Lokal Products page.

FAQ 5: How do I begin accepting orders on Sama-Sama Lokal?

To begin accepting orders, navigate to the

Transactions tab, then toggle ON your store under

Orders.

Please note that you must have at least 1 approved product that

is toggled ON to begin selling.

FAQ 6: How do I view my incoming Sama-Sama Lokal orders?

Navigate to the Transactions tab, then select

Orders.

You can search for a specific order by using the

Order No.

Please note that you must be logged in as a Manager in order to

view the incoming Sama-Sama Lokal orders.

FAQ 7: How do I edit an existing product?

Step 1

Navigate to the Sama-Sama Lokal tab, then select

the Edit icon on the desired product.

Step 2

Edit the desired field(s), then click on Submit to

send your product to Maybank for review. For

more information on the Sama-Sama Lokal review

process, refer to FAQ 14.

Step 3

While under review, the product with edited

information will be temporarily removed from the

list of available products. You will be able to view

the pending products from a new tab on the screen

at the top of the product list.

Step 4

Once your product has been reviewed, you will

receive a notification. If approved, your updated

product details will appear on the Sama-Sama Lokal

Products page.

FAQ 8: How do I make a product temporarily unavailable?

Identify the desired product, then toggle OFF.

To make the product available again, switch the

same toggle to ON.

Please note that you must have at least 1 approved product that

is toggled ON to begin selling.

FAQ 9: How do I delete a product?

Identify the desired product, then select the Delete

icon. Upon confirmation, the select product will be

deleted permanently.

Managing Sama-Sama Lokal Operations

FAQ 10: How do I temporarily close my Sama-Sama Lokal store?

Navigate to the Transactions tab, then toggle OFF

your store under Orders. To reopen your store,

switch the same toggle to ON.

FAQ 11: How do I change my operating hours?

Step 1

Navigate to the Sama-Sama Lokal tab, then select

the Settings icon at the top right corner of the

page.

Step 2

Select Operating Hours, then make the desired

operating hours changes.

To add a new operating day, click on the + icon at

the top right corner of the page.

To edit an operating day, click on the Edit icon on

the desired day.

To delete an operating day, click on the Delete icon

on the desired day.

Step 3

Once the desired changes have been made, click on

Save on the Operating Hours page, then Save

again on the Settings page to confirm the changes.

FAQ 12: How do I change my business fulfilment method?

Step 1

Navigate to the Sama-Sama Lokal tab, then select

the Settings icon at the top right corner of the

page.

Step 2

Make the desired changes to your fulfilment

method using the toggles.

Once the desired changes have been made, click on

Save to confirm the changes.

Please note that certain changes to business fulfilment method

may require a review by Maybank before the changes are

applied. For more information on the Sama-Sama Lokal review

process, refer to FAQ 14.

FAQ 13: How do I permanently close my Sama-Sama Lokal store and exit the platform? ● If you wish to exit the Platform and permanently disable your Sama-Sama Lokal account, please contact

the Sama-Sama Lokal Merchant Support Hotline at 03-7847 8855,

samasamalokal.support@maybank.com.

● Be sure to include your Referral Code in your communication.

● To find your ‘Referral Code’, login to the QRPayBiz as a Manager, then navigate to the Invite Friends tab.

You will see your Referral Code listed.

Sama-Sama Lokal Review Process

FAQ 14: How long does the review process take? The review process will take up to 7 working days for each request. Once the review is done, you will

receive a push notification as well as an email notification.

FAQ 15: My Sama-Sama Lokal application/changes have been rejected. What can I do? ● Depending on the reason of rejection, you may be able to edit the information and resubmit for review.

● If you would like to obtain further information, please contact the Sama-Sama Lokal Merchant Support

Hotline at 03-7847 8855, samasamalokal.support@maybank.com.

● Be sure to include your Referral Code in your communication.

● To find your ‘Referral Code’, login to the QRPayBiz as a Manager, then navigate to the Invite Friends tab.

You will see your Referral Code listed.

Sama-Sama Lokal Fees, Payments & Settlement

FAQ 16: Are there any fees for selling on Sama-Sama Lokal? ● There is NO FEE to sign up for Sama-Sama Lokal. It is absolutely free to sign up for Sama-Sama Lokal, and

NO commission charges as well.

● Note: The usual transaction fee of 8.50% on the total value of all transactions is waived in support for all

local businesses in Malaysia.

FAQ 17: When will I receive the payment settlement for my Sama-Sama Lokal sales? ● Upon participating as a Sama Sama Lokal merchant, all payment settlement will be done via batch

crediting, on a daily basis, one day after the transaction date (T+1).

● Merchants cannot revert back to real-time settlement thereafter.

● Merchants using MAE as a transaction account for QRPay & Sama-Sama Lokal need to take note of MAE’s

maximum wallet size and transaction amount limit and must ensure that their MAE account is able to

receive payment settlements. Maybank will not be responsible for any payment settlement failures

caused by MAE’s wallet size and transaction amount limits.

Sama-Sama Lokal Delivery Coverage & Arrangements

FAQ 18: How do I know if my business address is covered by Maybank Delivery API? ● Please refer to Table 2.0 and Table 2.1 below for delivery postcodes covered by Maybank Delivery API for

both auto and manual arrangements.

FAQ 19: What if my business address is not listed in the list for Maybank Delivery

coverage via Maybank 3rd Party Delivery Partner (Grab Express, Lalamove, MatDespatch,

Mr. Speedy, Bungkusit, GoGet)? If you are not able to find any delivery coverage from the list, please select ‘Self Delivery’ or ‘Self Pick-up’

as your delivery method in QRPayBiz.

For Klang Valley, Penang, Johor and Sabah:

FAQ 20: If my business location is in Klang Valley, Penang, Johor and Sabah and is not

covered by Maybank 3rd Party Delivery API, what should I do with my orders after

configuring the relevant settings to switch on 3rd Party Delivery on the latest QRPayBiz

app from 16 August 2021? Kindly untick the “3rd Party Delivery” option as your delivery type in your QRPayBiz app. Instead, you may

enable Self Delivery or Self Pick-up for your business to continue receiving orders.

FAQ 21: If my business location is in Klang Valley, Penang, Johor and Sabah and covered

by Maybank 3rd Party Delivery API, what should I do with my orders after 16 August? If your delivery coverage is covered by Maybank 3rd Party Delivery API and you enabled 3rd Party Delivery,

your order label will be stated as ‘3rd Party’. Our system will then automatically assign riders with

respective rider detail updates; you no longer need to go through the Telesales team (or conduct your

own delivery arrangements for Sabah).

For Other States (States in Malaysia excluding Klang Valley, Penang, Johor and Sabah):

FAQ 22: If my business location is in the Other States (States in Malaysia excluding Klang

Valley, Penang, Johor and Sabah), what should I do after 16 August? For Peninsular Malaysia (except Klang Valley, Penang and Johor) merchants, please maintain your current

delivery arrangements with the Maybank Telesales team. For Sabah, Sarawak and Labuan merchants that

are not covered by Maybank 3rd Party Delivery API, kindly maintain your existing delivery arrangements

using Self Delivery and Self Pickup.

FAQ 23: How can I reach out to Maybank Telesales team to arrange delivery? For delivery assistance via Maybank Telesales team, please reach out to the Primary Contact by states.

Mr Justin @ +6017 689 4953

Liana @ +6017 376 0876

(Perlis, Kedah, Negeri Sembilan, Perak, Melaka, Terengganu, Pahang, Kelantan)

FAQ 24: When will Maybank 3rd Party Delivery API cover Other States (States in Malaysia

excluding Klang Valley, Penang, Johor and Sabah) for the system to automatically assign

riders? Maybank will expand the delivery coverage from time to time and will update merchants via official

communication channels.

Sama-Sama Lokal - ‘Pre-Order’

FAQ 25: My business requires to ‘Pre-Order’. What can I do? Maybank Sama-Sama Lokal ‘Pre-Order’ feature will only be ready in the later stage. For the time being,

you may indicate a ‘Pre-Order’ message under Business Description to notify and set customer’s

expectations. Please set ‘Self Delivery’ OR ‘Self Pick-up’ as your delivery preference (refer to FAQ 12).

Note: Please do not select ‘3rd Party Delivery’ to avoid automatic assignment of riders by the system if

your location is covered by Maybank 3rd Party Delivery API.

FAQ 26: If I am already an existing Sama-Sama Lokal merchant doing ‘Pre-Order’ in Klang

Valley, Penang, Johor and Sabah that is covered under the Maybank 3rd Party Delivery

API, how can I process my orders after 16 August? You are required to continue with delivery arrangements via Self Delivery or Self Pick-up. Maybank will

turn off your 3rd Party Delivery setting on 15 August (for Penang, Johor and Sabah merchants who are

covered under Maybank 3rd Party Delivery API) and change to ‘Self Pick-up’. You are then required to

change to ‘Self Delivery’ option (refer to FAQ 12) and setup own delivery charges from 16 August to

manage your own delivery.

Sama-Sama Lokal Order Cancellation & Refund

FAQ 27: How can I cancel the orders from QRPayBiz? You are not allowed to cancel any orders from QRPayBiz; should you need to cancel any orders, please

contact your Account Manager (if any) / Branch Officer (if any) / Sama-Sama Lokal Merchant Support

Hotline at 03-7847 8855, samasamalokal.support@maybank.com.

FAQ 28: How do I refund my customers after order cancellation? Please contact your Account Manager (if any) / Branch Officer (if any) / Sama-Sama Lokal Merchant

Support Hotline at 03-7847 8855, samasamalokal.support@maybank.com.

Sama-Sama Lokal Dispute Settlement

FAQ 29: What can I do if there are any dispute cases with customer or rider? Please contact your Account Manager (if any) / Branch Officer (if any) / Sama-Sama Lokal Merchant

Support Hotline at 03-7847 8855, samasamalokal.support@maybank.com.

Others

Table 1.0:

Business categories accepted on Sama-Sama Lokal

Category Business Sub-Categories (Product/Service) Categories

Cuti-Cuti Malaysia Hotel, Travel Agency/Tour Packages, Leisure Activities, Homestay/Staycation, Transportation/Car Rental, Pocket Wi-Fi/SIM Card

Hawkers Halal, Non-Halal, Chinese, Malay, Indian, Western, Thai, Korean, Japanese, Indonesian, Italian, Taiwanese, Vietnamese, Vegetarian, Beverages, Snacks, Desserts, Burgers, Mamak

Beverages, Snacks & Desserts

Coffee & Tea, Chocolate, Juice & Smoothies, Beverages, Bakery, Bubble Tea, Ice Cream, Cakes, Cookies, Desserts,

Restaurants & Cafes Halal, Non-Halal, Chinese, Malay, Indian, Western, Thai, Korean, Japanese, Indonesian, Italian, Taiwanese, Vietnamese, Vegetarian, Beverages, Fast Food, Dim Sum, Hot Pot, Seafood

Markets & Sundries

Halal, Non-Halal, Bakery & Confectionery, Eggs, Fish & Seafood, Fresh Meat & Poultry, Fresh Vegetables, Chilled & Frozen Food, Frozen Meat, Dry Food, Frozen Pastry, Beverages, Alcoholic Beverages, Noodles, Cooking Supplements, Dairy, Juices, Tea & Coffee, Carbonated Drinks

Fresh Fruits Fresh Fruits, Fruit Snacks, Fruit Baskets

Health & Beauty

Face Care, Feminine Care, Body Care, Hair Care, Oral Care, Skin Care, Health Food & Supplements, Male Grooming, Cosmetics & Fragrances, Beauty Tools & Accessories

Men’s Fashion & Accessories Clothing, Shoes, Bags & Wallets, Watches & Eyewear, Accessories & Jewelry, Muslim Wear

Women’s Fashion & Accessories

Clothing, Shoes, Bags & Wallets, Watches & Eyewear, Accessories & Jewelry, Muslim Wear

Baby, Kids, & Toys Baby Food, Baby Toiletries, Diapers & Wipes, Milk Powder, Kid’s Toys, Girl’s Fashion, Boy’s Fashion

Groceries & Pets Baking, Biscuits & Cakes, Canned Food, Cereals, Confectionery, Dry Condiments, Jams & Spreads, Organic, Pasta & Instant Noodles, Rice, Sauces & Dressings, Snacks, Cutleries, Laundry & Household Supplies, Pet Food, Pet Accessories

Sports Apparel & Equipment Fitness Equipment, Camping & Hiking, Fishing, Bicycles, Water Sports, Indoor Sports, Outdoor & Adventure, Footwear, Clothing

Hobby & Leisure Travel & Luggage, Books & Stationeries, Hobbies & Gifts, Collectibles, Music Instruments, Party Accessories

Florists Loose Flowers, Bouquet, Box, Hampers, Basket, Gift Set & Bundles, Fresh Flowers, Preserved Flowers, Flowers

Home Appliances Kitchen Appliances, Sewing Machines, Vacuum, Cooling & Heating, Security & Surveillance, Home Entertainment, Washers & Dryers, Irons & Garment Steamers

Mobile, IT, & Camera Gadgets, Gaming & Consoles, Computers & Accessories, Cameras & Drones, Audio Accessories, Smart Devices, Printers, IT Parts

Automotive & Motorcycles Car Oils & Fluids, Car Accessories & Care, Car Parts, Wheel & Tires, Tools & Equipment, Merchandise, Oils & Fluids, Motor Accessories & Care

Household Garden, Kitchen, Plumbing & Piping, Tiles, Toilets, Paint, Tools & Equipment, Lighting, Hardware Accessories & Tools, Bedroom, Living, Decorations & Accessories

Table 1.1:

Prohibited Items - Updated as of 18 August 2020 -

Category Prohibited Products

Tobacco and nicotine products

1. - Cigarettes including kretek and cigars

2. - E-cigarettes (including nicotine liquids, non-SIRIM certified- kits, atomisers, tanks, mods and other accessories)

3. - Tobacco or herb grinder

Pharmaceutical products

1. - Pharmaceutical products containing substances banned by the Ministry of Health (including slimming pills, sensual pills)

2. - Unregistered pharmaceutical products (where such products require registration)

Medical devices 1. - Unregistered medical devices

2. - HIV test kits, Virus test kits

Toys 1. - Toys without Malaysian Conformity (MC) mark

2. - Realistic replicas of guns and accessories

Weapons

1. - Guns and accessories

2. - Paintball guns

3. - Airsoft guns

4. - Blaster guns and slingshots

5. - Knives longer than 7.6 cm (3 inches)

6. – Swords

7. – Pepper spray

8. – Self-defense weapons

Coin and currency Includes bitcoin and e-currency

Alcoholic drinks Wine, beer, champagne and other spirits

Food - Foods claiming medical or health benefits not allowed by the Ministry of Health - Non-pasteurized dairy products, fresh goods, wild mushrooms

Products infringing a third party’s Intellectual Property Rights (IPR)

Replicas, counterfeits or pirated versions of an original product

Adult products - Adult toys or lingerie which depict genitalia, use explicit language/content in product listing

Telecommunications equipment Non-standard or non-certified telecommunications equipment, which DO NOT comply with Malaysian Communications and Multimedia Commission (MCMC)

Electric and electronics equipment Non-standard or non-certified telecommunications equipment, which DO NOT comply with Malaysian Communications and Multimedia Commission (MCMC)

Halal products Non-halal products or services which use the “halal” sign unlawfully

Financial products

- Products and services requiring licence from Bank Negara such as insurance, unit trust, stockbroking, FOREX trading and loans - Store valued cards, digital currency or credit cards - Lottery tickets

Other items prohibited by law

1. - Uniforms of police and armed forces

2. - Items that promote violence, racism, hatred or offends religious beliefs

3. - Unlawful multi-level marketing (MLM) schemes or pyramid schemes

4. - Sales of low value mystery gift with high price

5. – Stolen goods

Animal & Wildlife products 6. Wildlife animals or items made using wildlife animals

Used & rejected items 7. Used cosmetics, recalled items

Explosive items 8. Fireworks, firecrackers (including Pop)

Table 2.0:

Delivery API with System AUTO Assign Rider (Grab Express, Lalamove, MatDespatch & Mr.

Speedy) State Postcode

Selangor

40000 40100 40150 40160 40170 40200 40300 40400 40450 40460 40470 40500 40502 40503 40505 40512 40517 40520 40529 40542 40548 40550 40551 40560 40564 40570 40572 40576 40578 40582 40590 40592 40594 40596 40598 40604 40607 40608 40610 40612 40620 40622 40626

40632 40646 40648 40660 40664 40670 40672 40673 40674 40675 40676 40680 40690 40700 40702 40704 40706 40708 40710 40712 40714 40716 40718 40720 40722 40724 40726 40728 40730 40732 40800 40802 40804 40806 40808 40810 40990 41000 41050 41100 41150 41200

41250 41300 41400 41506 41560 41586 41672 41700 41710 41720 41900 41902 41904 41906 41908 41910 41912 41914 41916 41918 41990 42000 42009 42100 42200 42300 42425 42500 42507 42509 42600 42610 42700 42920 42920 43000 43007 43009 43200 43207 43300 43400

43500 43558 43600 43650 43700 43707 43800 43807 43900 45600 45800 46000 46050 46100 46150 46200 46300 46350 46400 46506 46547 46549 46551 46564 46582 46598 46662 46667 46668 46672 46675 46700 46710 46720 46730 46740 46750 46760 46770 46780 46781 46782

46783 46784 46785 46786 46787 46788 46789 46790 46791 46792 46793 46794 46795 46796 46797 46798 46799 46800 46801 46802 46803 46804 46805 46806 46860 46870 46960 46962 46964 46966 46968 46970 46972 46974 46976 46978 47000 47100 47100 47110 47120 47130

47140 47150 47160 47170 47180 47190 47200 47300 47301 47307 47308 47400 47410 47500 47500 47507 47600 47610 47620 47630 47640 47650 47800 47810 47820 47830 48000 48020 48050 48100 48100 53100 55100 56000 56100 63000 63100 63200 63300 64000 68000 68100

Kuala Lumpur

50000 50050 50088 50100 50150 50200 50250 50300 50350 50400 50450 50460 50470 50480 50490 50500 50502 50504 50505 50506 50507 50508 50512 50514 50515 50519 50528 50529 50530 50532 50534 50536 50540 50544 50546

50578 50580 50582 50586 50588 50590 50592 50594 50596 50598 50599 50600 50603 50604 50605 50608 50609 50610 50612 50614 50620 50621 50622 50623 50626 50632 50634 50636 50638 50640 50642 50644 50646 50648 50650

50673 50676 50677 50678 50680 50682 50684 50688 50694 50700 50702 50704 50706 50708 50710 50712 50714 50716 50718 50720 50722 50724 50726 50728 50730 50732 50734 50736 50738 50740 50742 50744 50746 50748 50750

50778 50780 50782 50784 50786 50788 50790 50792 50794 50796 50798 50800 50802 50804 50806 50808 50810 50812 50814 50816 50818 50901 50902 50903 50904 50906 50907 50908 50909 50910 50911 50912 50913 50914 50915

50928 50929 50930 50931 50932 50933 50934 50935 50936 50937 50938 50939 50940 50941 50942 50943 50944 50945 50946 50947 50948 50949 50950 50988 50989 50990 51000 51100 51200 51700 51990 52000 52100 52200 53000

55100 55200 55300 55700 55710 55720 55900 55902 55904 55906 55908 55910 55912 55914 55916 55918 55920 55922 55924 55926 55928 55930 55932 55934 55990 56000 56000 56100 56100 57000 57100 57700 57990 58000 58100

Kuala Lumpur

50548 50550 50551 50552 50554 50556 50560 50562 50564 50566 50568 50572 50576

50652 50653 50656 50658 50660 50661 50662 50664 50666 50668 50670 50672

50752 50754 50758 50760 50762 50764 50766 50768 50770 50772 50774 50776

50916 50917 50918 50919 50920 50921 50922 50923 50924 50925 50926 50927

53100 53200 53300 53300 53700 53800 53990 54000 54100 54200 54300 55000

58200 58700 58990 59000 59100 59200 59700 59800 59990 60000 68000 68100

Putrajaya

62000 62007 62050 62100 62150 62200 62250 62300 62502 62504 62505

62506 62510 62512 62514 62516 62517 62518 62519 62520 62522 62524

62526 62527 62530 62532 62536 62540 62542 62546 62550 62551 62570

62574 62576 62582 62584 62590 62592 62596 62602 62604 62605 62606

62616 62618 62620 62623 62624 62628 62630 62632 62648 62652 62654

62662 62668 62670 62674 62675 62676 62677 62686 62692 62988

Penang

10000 10050 10100 10150 10200 10250 10300 10350 10400 10450 10460 10470 10500 10502 10503 10504 10505 10506 10508 10512 10514 10516 10518 10524

10534 10538 10540 10542 10546 10550 10551 10552 10558 10560 10564 10566 10570 10576 10578 10582 10590 10592 10593 10594 10596 10600 10604 10609

10610 10612 10620 10622 10626 10628 10634 10646 10648 10660 10661 10662 10670 10672 10673 10674 10676 10690 10710 10720 10730 10740 10750 10760

10770 10780 10790 10800 10810 10820 10830 10840 10850 10910 10920 10990 11000 11010 11020 11050 11060 11100 11200 11300 11400 11409 11500 11600

11609 11700 11800 11900 11910 11920 11950 11960 12000 12100 12200 12300 12700 12710 12720 12990 13000 13009 13020 13050 13100 13110 13200

13210 13220 13300 13310 13400 13409 13500 13600 13700 13800 14000 14007 14009 14020 14100 14101 14110 14120 14200 14300 14310 14320 14400

Johor

80000 80050 80100 80150 80200 80250 80300 80350 80400 80500

80506 80508 80516 80519 80534 80536 80542 80546 80558 80560

80564 80568 80578 80584 80586 80590 80592 80594 80596 80600

80604 80608 80620 80622 80628 80644 80648 80662 80664 80668

80670 80672 80673 80676 80700 80710 80720 80730 80900 80902

80904 80906 80908 80988 80990 81100 81200 81300 81310

Sabah

88000 88100 88200 88300 88400 88450 88460 88500 88502 88504 88505 88506 88508 88510 88512 88514 88516 88518 88520 88526 88527 88532 88534 88538 88540

88566 88568 88570 88572 88576 88580 88582 88586 88590 88592 88594 88596 88598 88600 88602 88604 88606 88608 88609 88610 88612 88614 88617 88618 88620

88648 88656 88658 88660 88661 88662 88670 88672 88673 88675 88676 88680 88690 88757 88758 88759 88760 88761 88762 88763 88764 88765 88766 88767 88768

88778 88779 88780 88781 88782 88783 88784 88785 88786 88787 88788 88789 88790 88800 88801 88802 88803 88804 88805 88806 88807 88808 88809 88810 88811

88821 88822 88823 88824 88825 88826 88827 88828 88829 88830 88831 88832 88833 88834 88835 88836 88837 88838 88839 88840 88841 88842 88843 88844 88845

88855 88860 88861 88862 88863 88865 88866 88867 88868 88869 88870 88871 88872 88873 88874 88875 88900 88901 88902 88903 88904 88905 88906 88988 88990

Sabah

88546 88550 88551 88552 88554 88556 88558 88560 88562 88564

88621 88622 88624 88626 88628 88630 88632 88634 88644 88646

88769 88770 88771 88772 88773 88774 88775 88776 88777

88812 88813 88814 88815 88816 88817 88818 88819 88820

88846 88847 88848 88849 88850 88851 88852 88853 88854

88991 88992 88993 88994 88995 88996 88997 88998 88999

Table 2.1:

Telesales MANUAL Assign Rider (Bungkusit & GoGet) Negeri Poskod

Perlis

1000 1007 1009 1646 2000 2500

Kedah

5000 5050 5100 5150 5200 5250 5300

5350 5400 5460 5550 5600 6000 6010

6100 6200 6250 6300 6400 6500 6550

6600 6660 7000 8000 8010 8100

8600 8800 9000 9007 9010 9100

9300 9400 9410 9600

14290 34950

Kelantan

15000 15100 15150 15159

15200 15300 15350 15622

16010 16020 16030 16080

16100 16150 16200 16250

16310 16800 16810 17000

17030 17070 17500 17510

Terengganu

20000 20050 20100 20200 20300

20400 20512 20532 20548 21000

21020 21060 21070 21080 21100

21200 21300 21400 21600 21700

21800 22000 23000 23100 23400

24000 24100 24109 24200 24300

Pahang

25000 25050 25100 25150 25200

25250 25300 25350 25990 26060

26070 26080 26100 26300 26400

26600 26900 27000 27030 27050

27200 27610 28000 28050

28200 28400 28700 28750

Perak

30000 30010 30020 30100 30200 30250 30350 30450 30512

30554 30586 30600 30644 30820 31000 31050 31150 31200

31250 31300 31350 31400 31450 31500 31600 31650 31700

31850 31900 31950 32000 32040 32400 32600 32610 32900

33000 33040 33700 34000 34008 34200 34250 34300 34350

34400 34600 35000 35500 35900 36000 36700 36800

Negeri Sembilan

70000 70100 70200 70300 70400 70450 70500

70518 70540 70600 70710 71000 71009 71010

71050 71200 71250 71300 71400 71450 71500

71550 71700 71750 71760 71770 71800 71900

71950 71960 72000 72100 72120 72400

72500 73000 73100 73200 73420 73430

Melaka

75000 75050 75100 75150 75200

75250 75260 75300 75350

75400 75450 75460 75500

75700 76100 76300 76400

76450 77000 77100 77200

77300 78000 78200 78300