Si lverTouch Techno log ies L imi ted © copyr ight 1992-2014 a l l r igh ts reser ved. Proper ty o f S i l verTouch Techno log ies L td .

Case Study

Cl ient Over v iew

About C l ien t : A USA based c l i en t p rov id i ng on l i ne

web-based se r v i ces fo r sa lon i ndus t r y ac ross t he

va r i ous coun t r i e s cons ide red as Un i t ed S ta ted ,

Un i t ed K ingdom, Aus t r a l i a and Canada .

Requi rement Over v iew: The a im was to deve lop

on l i ne so f twa re fo r sa lon i ndus t r y and de l i ve r i t

based on SaaS mode l t o d i f f e ren t sa loon owne rs.

Subsc r i b i ng to t h i s so f twa re t he sa lon owne r can

have t he i r own on l i ne sa lon s to re and p rov ide a new

way to t he i r bus i ness. The so f twa re was requ i r ed to

p rov ide conven ience to sa loon cus tomers ( se r v i ce

appo in tmen t h i r e r ) t o book on l i ne appo in tmen t s

us i ng a use r f r i end l y ca l enda r. The so f twa re shou ld

sugges t a nea res t s to re l oca t i on . The webs i t e i s

hav i ng ma in l y f ou r t ypes o f use r s such as : Sa lon

owne r, Sa lon se r v i ces p rov ide r pe r son (Man/

Woman sa lon se r v i ces p rov ide r unde r each sa lon ) ,

Cus tomers (Sa lon se r v i ces h i r e r ) and Webs i t e supe r

adm in i s t r a to r.

C l i en t wan ted to p rov ide more comprehens i ve

f ea tu res w i t h i n robus t webs i t e a rch i t ec tu re a long

w i t h more use r- f r i end l y and e f f i c i en t access ib i l i t y t o

t he app l i ca t i on use r s. Webs i t e was requ i r ed to have

soc i a l s i t e i n t eg ra t i on op t i ons w i t h i n Tw i t t e r and

Facebook .

The c l i en t wan ted to imp lemen t f ea tu res l i ke

i n ven to r y managemen t , manag ing pay ro l l ,

ca l l - t o -con f i rm appo in tmen t s and send ing ou t

r em inde rs fo r i t s bus i ness use r s ( sa loon owne rs

/ se r v i ce p rov ide r s ) bes ides c rea t i ng t he i r

bus i ness webs i t e and soc i a l ne two rks.

C l i en t wan ted to deve lop t h i s so f twa re p roduc t

t h rough va r i ous t echno logy p l a t f o rms such

as : Web-based deve lopmen t , Mob i l e P l a t f o rm

deve lopmen t ( i Phone / iPad / i Touch / And ro id )

& Facebook Webs i t e Deve lopmen t .

Proposed So lu t ion : S i l ve r Touch has p roposed

web-based so lu t i on us i ng .Ne t based techno logy

p l a t f o rm ove r t he w indow se r ve r 2008 ope ra t i ng

sys tem. The i n te r f aces o f t he p roposed web-

based app l i ca t i on we re des igned to have r i ch

use r expe r i ence and a use r- f r i end l y way to

access f unc t i ona l i t i e s. The p roposed so lu t i on

a l so makes use o f mob i l e p l a t f o rm and has

apps ava i l ab l e fo r iPhone/ iPad and And ro id . I t

has TWO mob i l e app l i ca t i ons one fo r Bus iness

Owne rs and o the r f o r t he i r C l i en t s. The webs i t e

i s hav i ng a ro l e based access fo r each use r and

®

Saloon & Service Appointment Management System

ForUSA based Client

[ InfORmATIOn TeChnOLOgy – CuSTOm Web & mObILe APPL ICAT IOn DeveLOPmenT – ASP.neT, C#, mS SQL

SeRveR, IOS, AnDROID]

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Saloon & Service Appointment Management System

prov ides power fu l & un ique fea tu res to t he fo l l ow ing use r t ypes :

1. Ca lendar management : The p roposed so lu t i on o f f e r s f u l l f ea tu red ca l enda r managemen t f unc t i ona l i t y.

Th i s enab les each se r v i ce p rov ide r ( sa loon owne rs / bus i nesses ) t o manage the i r cus tomer appo in tmen t s by

hav i ng mu l t i p l e t ypes o f schedu les on da i l y, week l y and mon th l y bas i s. Each se r v i ce p rov ide r can manage the

wo rk i ng hou rs, p r i ces and se r v i ce du ra t i ons t h rough th i s f unc t i ona l i t y. On the o the r end , each cus tomer has

t he op t i on to book the i r appo in tmen t by choos ing spec i f i c sa lon se r v i ces, spec i f i c se r v i ce p rov ide r unde r a

spec i f i c sa lon .

2. On l ine Appo in tments : Th i s f unc t i ona l i t y i s a l l ow ing use r s to book appo in tmen t by 24/7 on l i ne. Cus tomers

can book on l i ne fo r mu l t i p l e se r v i ces w i t h mu l t i p l e se r v i ce p rov ide r s a t once. On l y ava i l ab l e t im ings o f each

se r v i ce p rov ide r a re shown.

3. emai l / Tex t / Push not i f i ca t ion : The so lu t i on makes use o f ema i l s and sms no t i f i ca t i ons and enab le

sa lon owne r to upda te t he i r cus tomers. The sa loon owne rs can l e t t he i r cus tomers know abou t upcoming

even t s and/o r any p romot iona l o f f e r s run by t hem.

4. Customer Track ing : Us i ng t h i s f unc t i ona l i t y each sa lon owne rs i s ab le to t r ack t he i r cus tomers. Th i s

i nc l ude access i ng t he i n fo rma t i on l i ke con tac t de ta i l s, se r v i ces ava i l ed , r e t a i l h i s to r y, IOUs, fo rmu las,

a l l e rg i es, gene ra l no tes, a t t endance, rewa rd po in t s and feedbacks pos ted . Th i s i n fo rma t i on can be pu l l ed fo r

any se l ec ted sa lon and/o r se r v i ce p rov ide r.

5. Po in t o f Sa le (Taxes , Inventor y and Inventor y ) : The p roposed so lu t i on has a PoS modu le i n t ended

towa rds au toma t i ng t he re t a i l ope ra t i ons spec i f i c t o Sa loons & Spas. Th i s i nc l udes i n teg ra t i on w i t h c red i t ca rd

reade r and ba r-code reade r to ach ieve re t a i l t r ansac t i on .

6. Payro l l & employee management : The so lu t i on p rov ides ab i l i t y f o r t he sa loon owne rs to manage

the emp loyee da ta and pay ro l l . The pay ro l l r e l a t ed da ta i s cap tu red i n to t he sys tem. Sa loon owne rs can

cus tom i ze pay ro l l r epo r t pe r se r v i ce p rov ide r, pay pe r i od and Commiss ion s t r uc tu re.

7. Repor t ing : The so lu t i on o f f e r s sa lon owne rs to gene ra te t r end repo r t s on a da i l y, week l y, mon th l y and

annua l bas i s. A l so p rog ress repo r t s, r evenue summar y, se r v i ce sp read , re t a i l sa l es sp read , se r v i ce-p rov ide r

sa l es, p roduc t sa l es and cus tomer re ten t i on . Each repo r t can be expo r ted to Exce l , CSV, PDF o r t ex t f o rma ts.

8. Own webpage crea t ion : The p roposed so lu t i on o f f e r s t he sa loon owne rs to c rea te t he i r own webs i t e.

This fea ture (webs i te ) i s a lso included in the SaaS based de l i ver y. The webs i t e c rea ted fo r each sa loon

owne r has we l l s t r uc tu red i n fo rma t i on managemen t o f t he i r own . Th i s i n fo rma t i on i nc l ude P romot ions, S t y l es,

Se r v i ces de ta i l s, Se r v i ce p rov ide r de ta i l s, Rev iews, Con tac t i n fo rma t i on , Ema i l add ress, Sa lon webs i t e and

D i rec t i ons. Whereas t he cus tomer can ab le to v i ew sa lon spec i f i c i n fo rma t i on each as d i f f e ren t se r v i ces,

p r i ces and se r v i ce p rov ide r s re l a t ed de ta i l s.

In i t ia l concept behind th is pro ject is to present a p la t form for a l l sa lon owners, which a l lows customer to book appointment on l ine

and on other hand i t prov ides a great in ter face for sa lon owners to manage the i r schedules. C l ient ’s revo lut ionary web-based

appointment ca lendar a l lows customers to v iew and se lect the most convenient t imes to schedule the i r appointments wi th sa lons,

24 hours a day. Whi le browsing the s i te, customers can search for the best pr ices, the best promot ions, the la test s ty les, and the

Pro jec t Descr ip t ion

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Saloon & Service Appointment Management System

best rev iewed sty l is ts in the i r area. For sa lon owners and the i r s ta f f, the sof tware and web s i te e l iminates the t i resome and ted ious

task of schedul ing appointments us ing a pen and paper. A long wi th th is innovat ive technology, sa lons have the abi l i ty to adver t ise

the i r specia l promot ions, showcase the i r sa lon, the i r s ty l is ts, and the i r la test s ty les to bu i ld new c l iente le.

Th is product is now ava i lab le in 5 d i f ferent p la t forms: Web appl icat ion, iPhone in ter face, Andro id in ter face, iPad and iPod in ter face.

*The product wil l short ly be launched on blackberry & Windows mobile platform as well .

The Pro ject Object ives were:

1. To eva luate best so lut ion for booking onl ine appointments and manage the same.

2. To develop the out look type ca lendar wi th d i f ferent v iews to d isp lay the appointments and per form var ious act ions on that .

3. To develop secure web based access to the Users, Powerfu l search capabi l i ty of appointments.

4. Development of an iPhone/ andro id/ iPad and iPod appl icat ions for ha i r dressers to manage the i r da i ly schedules.

5. Develop a prox imi ty search based on the z ip-codes in 100 mi les rad ius.

6. To manage the accounts of customers, ha i r dressers and the shop owners.

7. To implement points based promot iona l schemes.

8. To in tegrate merchant gateway wi th features l ike recurr ing payments and refunds.

9. Use new .net feature ca l led L INQ to per form database t ransact ions.

10. To develop SOA arch i tecture us ing L INQ to support iPhone appl icat ion us ing web serv ices.

11. To implement web-based POS ( Inventor y, Payro l l and Reports ) .

12. To develop IOU funct iona l i ty and manage the same.

13. To implement SEO.

14. 3rd par ty l imi ta t ion for payment gateway and author ized .net

15. To develop websi te compl iant to Web 2.0 standard.

The Pro ject was d iv ided in to var ious phases to achieve the best resu l ts in less t ime wi th opt imal ut i l i za t ion of ava i lab le resources.

1. Phase I : Prototype des ign ing and system understanding by us ing Wire Frames.

2. Phase I I : Analys is the System Flow, database des ign and dependable ent i t ies. Rev iew r isk points of database and appl icat ion.

3. Phase I I I : Create new appl icat ions for Web, iPhone and Web Serv ice.

4. Phase Iv: Test ing a l l features and making deployment p lan.

5. Phase v: Setup of test ing env i ronment (same as the product ion env i ronment) and creat ion of same work load as product ion

env i ronment.

6. Support & maintenance: Ongoing, under a separate contract .

Object ives

Pro jec t Approach / Ac t iv i t ies

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Saloon & Service Appointment Management System

1. Pro ject Man Hours: 34000 Man Hours

2. Pro ject L i fe Cyc le: 1000 Bus iness Days

The mobi le apps have been developed for andro id and IOS users and are deployed over respect ive app stores.

Dura t ion

Techno logy

Techno logy Spec i f ica t ionsTechno logy & framework .neT framework 3 .5

Th i rd par ty too l Techn ica l cont ro l

Da tabase SQL Ser ver 2008

emai l SmTP

Web Ser ver /host ing P la t fo rm I IS 7 .0

Techno logy Spec i f ica t ionsTechno logy & framework .neT framework 3 .5

Th i rd par ty too l Techn ica l cont ro l

Da tabase SQL Ser ver 2008

emai l SmTP

Web Ser ver /host ing P la t fo rm I IS 7 .0

Deve lopment P la t fo rm

Deployment P la t fo rm

Languages ASP .net , C#

Opera t ing System Windows 7

Languages ASP .net , C#

Opera t ing System Windows ser ver 2008

emai l Compcast

host ing (Webs i te & Web-ser v ices ) 3 rd Par ty C loud Ser vers

number o f Ser vers more than 7 Ser vers (web ser vers and da tabase ser vers )

Secur i ty SSL Cer t i f i ca tes , Captcha

encr ypt ion Tr ip leDeS Cr yptography A lgor i thm

Prevent ion Custom Code deployed for preventing SQL Injection and DDOS Attacks

1. Websi te is prov id ing onl ine sa lon f inder fac i l i ty to the i r Users/Customers.

2. Customers can search salon services using this website and have Appointment & Scheduling for salon services done per their convenience.

3. Customers should ab le to choose des i re Serv ice prov ider af ter se lect ion f rom speci f ic sa lon indust r y.

benef i ts

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Saloon & Service Appointment Management System

1. Out look type ca lendar development and management on a web based appl icat ion.

2. Payment gateway integration for recurring payments, card present transactions and card does not present transactions with refund fac i l i ty.

3. Prox imi ty search based on the z ip-codes in 100 mi les rad ius to search the sa lons in speci f ic s ta te and c i ty.

4. Ensur ing the secur i ty of personal data of users.

5. SEO implementat ion and dynamic URL re-wr i t ing.

6. To min imize the number of post-backs to make AJAX enabled web s i te.

7. Implementat ion of more than 70% of web s i te funct iona l i t ies in iPhone appl icat ion.

8. SOA architecture (us ing LInQ ) to communicate to iPhone wi th l ive database.

9. Implementat ion of Credit card reader and bar-code reader for POS.

10. Implementat ion of IOU and i ts management.

11. Managing emai ls and text messages for appointments.

12. Hour ly backups and restores between two machines. So when one d ies the second act ivates.

13. Sending specia l promot ions through emai ls and text messages to a l l the customers who come under speci f ic rad ius enters by

the user at run t ime.

14. Managing the t imings of a l l the sa lons res ide in d i f ferent s ta tes of USA by cons ider ing the t ime d i f ference between them and

day l ight sav ing.

15. Browsers compat ib i l i ty for IE/F i re fox/Safar i /Google chrome.

16. Uni t Test , In tegrat ion Test , Regress ion Test before deployment.

17. Separate merchant Account.

18. Credi t card payment wi th credi t card swipe.

19. Onl ine appointment search:

19.1. By mul t ip le booking

19.2. In less than 5 second

20. Graphica l repor t

21. Synchronizat ion of database

21.1. Cl ient webs i te is developed in more than one p la t form v ia s ing le database synchronizat ion.

21.2. Concurrency issue: Onl ine Booking for ha i r cut t ing by more than one user at the same t ime.

Key Cha l lenges

1. Developed onl ine booking & schedul ing sof tware for Sa lon Indust r y OR Vi r tua l shop onl ine management.

2. Payro l l management & Inventor y Management.

3. Shopping car t – barcode reader.

4. Gi f t cer t i f icate advance funct iona l i ty.

5. number one website in uSA.

6. Current ly i t has 6000+ Saloons & Spa in USA, Canada, Aust ra l ia and Uni ted K ingdom.

7. A secured env i ronment is created to hold the personal data of users.

Resu l ts Ach ieved

Th i s s t a temen t o f wo rk i s p rop r i e t a r y o f S i l ve rTouch Techno log ies L td . and con ta i ns t r ade sec re t s and con f i den t i a l i n fo rma t i on wh ich i s so l e l y t he p rope r t y o f S i l ve rTouch Techno log ies L td . Th i s s t a temen t o f wo rk i s i n t ended fo r i n t e r na l use on l y. The re fo re, i t sha l l no t be used , rep roduced , cop ied , d i sc losed and t r ansm i t t ed , i n who le o r i n pa r t , w i t hou t t he exp ress consen t o f S i l ve rTouch Techno log ies L td .

INDIA • UK • USA • NETHERLANDS • AUSTRALIA • FRANCE • GERMANY

Deliver best products, software solutions and services, on time with quality, and as per customer expectations

About S i l verTouch

S i l ve rTouch , a company es tab l i shed i n 1992 i s w ide l y accep ted fo r i t s I T so l u t i ons w i t h a huge cus tomer base i n more t han

20 coun t r i e s ac ross t he wo r l d .

S i l ve rTouch i s ac t i ve l y engaged i n En te rp r i se so f twa re deve lopmen t , en te rp r i se con ten t managemen t , documen t managemen t

and IT consu l t i ng se r v i ces such as Bus iness p rocess op t im i za t i on , p rocess consu l t i ng, imp lemen ta t i on and cus tom i za t i on o f

ERP. S i l ve rTouch l eads b r i l l i an t l y i n new techn i ca l deve lopmen ts such as : Mob i l e App l i ca t i on deve lopmen t se r v i ces on iPhone,

iPad , B l ackbe r r y, And ro id , J2ME and W indows mob i l e p l a t f o rms. Even now, S i l ve rTouch he lps i t s g loba l c l i en t s fo r ma jo r

deve lopmen ts, dep loymen ts and managemen ts o f t he i r mob i l i t y so l u t i ons and en te rp r i se app l i ca t i on deve lopmen t p rog rams.

S i l ve rTouch has a l l i ance w i t h seve ra l i ndus t r y l eade rs such as M ic roso f t , App le, C i sco, IBM, O rac le, SAP, Java , De l l , VM wa re,

Syman tec, Son i c Wa l l wh i ch p rov ides a compe t i t i ve edge ove r o the r i ndus t r y pee rs and t a rge t s to unde rs t and and ca te r t o a l l

t ypes o f r equ i r emen ts t ha t conce r n ou r c l i en t s, t he reby, l ead ing to se r ve t hem p rec i se l y t o t he i r sa t i s f ac t i on .

Fo r more i n fo rma t i on , p l ease v i s i t www.s i l ve r touch .com o r ema i l i n fo@s i l ve r touch .com

© copyr ight 1992-2014 a l l r igh ts reser ved. Proper ty o f S i l verTouch Techno log ies L td .

Saloon & Service Appointment management System

6

®

Ind ia headquar terS i lverTouch Techno log ies L imi ted2nd f loor, Saf f ron ,nr. Panchwat i C i rcle ,Ahmedabad-380 006.Phone : +91 - 79 - 2656 31 58E-ma i l : i n fo@si l ve r touch .comWeb : www.s i l ve r touch .com

uni ted K ingdomSi lverTouch Techno log ies uK L imi tedessex Techno logy & Innova t ion Cent re ,un i t 7 , The gab les ,Ongar - Cm5 0gA,un i ted K ingdomPhone : +44 - (0 ) 127-736-4689E-ma i l : i n fo@si l ve r touch tech .co .ukWeb : www.s i l ve r touch tech .co .uk

nor th Amer icaSi lverTouch Techno log ies InC497 Route 27,Ise l in , nJ 08830uni ted Sta tesPhone : +1 201 299 3529E-ma i l : i n fo@semaphore-so f tware .comWeb : www.semaphore-so f tware .com