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SALLES SERVICE: ROLE-PLAY

Silvina: Good morning. Im Silvina. What can I do for you?Bruno: Good morning. Im Bruno and this is my beautiful wife Natlia. We

would like to buy a car.

Natlia: Yes, its true. Our family is growing up. Im pregnant for five

months.

Silvina: Oh really? Congratulations. Is it a boy or a girl?

Bruno and Natlia: Both. Were going to have twins.

Silvina: Double congratulations. Please follow me. My colleague will assist

you.

Bruno: Ok, sure.

Silvina: Here you are. Fernando, this young and happy couple is looking for

a new car. The stork will bring them twins.

Fernando: Good morning. First of all congratulations. Im Fernando and Ill

assist you.

Bruno and Natlia: Good morning and thank you Mr Fernando.

Fernando: Its my pleasure. So, what kind of car are you looking for?Bruno: Well, weve got a car, but i think its too small for our family now.

Weve got a Peugeot 205.

Fernando: well, that is not a car, its a lunch box.

Natlia: Yes, I know. But it was a marriage offer from his parents. I hate

that car.

Fernando: No problem. I think weve got what you really need. What kind

of car do you want?

Bruno: We are thinking about a station wagon or a jeep. But something

cheap.

Fernando: Ok, i think we got something for you. Silvina, could you turn on

the Data Show?

Silvina: Yes Fernando, of course.

Fernando: Im so sorry to show you the cars like that, but this is just our

office. Our motor stand is in another place.

Bruno: No problem. Ive got the feeling that we are going to do a greatdeal.

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Natlia: I hope so.

Silvina: Dont worry Madame. Im sure you will.

Fernando: Well, lets start for our fords. First I want to show you this 2

years Ford Focus SW. Its a 1.5 diesel motor. Equipped with airbags, sun

roof, light alloy rims. Only 19500.

Natalia: Hum. Show us the others please.

Fernando: Than we got this Ford Mondeo from 1992. 1.1 gasoline motor.

Only 8500, but Ithink its not the best choice.

Than we got this Mondeo from 2007. 1.5 diesel motor, fully equipped for

37900.

We also have a Kuga from 2006. Its a kind ofSUV, but smaller. 2.0 diesel

motor, fully equipped. 38500. This one is already sold out. Oh, excuseme. I need to answer this call. Its my manager. Silvina, could you replace

me please?

Silvina: Yes, of course. So Mr Bruno, are you liking our cars?

Bruno: Yes I am. But I would like to see some more.

Natlia: yes please. I dont like fords that much.

Silvina: Sure. Well, now we got our Mercedes.

Bruno: Hum, I love Mercedes.

Silvina: Thats good sir, because we got some wonderful Mercedes for you.

First one is this C220 SW from 2004. 2.2 diesel motor, fully equipped for

only 42500. Now we have this beautiful C220 CDI AMG SW from2008.

Fully equipped by AMG. A little bit expensive, but it worth it. Well, this

one was sold yesterday. Than we got a jeep, a Mercedes G from 2001. 2.5

diesel motor, equipped to snow. 32500.

And the last Mercedes is another jeep, the 270 ml, from 2004. 2.7 diesel

motor, fully equipped, for only 45500.Natlia: I like that jeep very much. And what about you my love?

Bruno: Yes i like it very much too.

Silvina: Weve got one lastjeep. Its this beautiful BMW X3 from 2007. 3.0

diesel motor, fully equipped, for only 45500.

Natalia: That one is the best Ive seen until now.

Bruno: Yes, I agree with you my strawberry shortcake. Miss Silvina, I

wonder if you have a catalogue that I can take to show the cars to my

family?

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Silvina: Yes of course Mr Bruno. Here you are.

Bruno: Thank you very much. I think its almost decided, but I want to hear

some more opinions about the cars.

Silvina: No problem sir.

Bruno: Can we pass here tomorrow to close the deal?

Silvina: Wait a moment Mr Bruno. Im going to call my colleague

Fernando.

Fernando: Yes Mr Bruno, what can I do for you?

Bruno: I would like to close the deal tomorrow. Is that a problem?

Fernando: Of course not. We are here to serve you.

Natalia: Ok then. It was a pleasure to meet you both. You are two fine and

honest assistants. I will give your names to our twins.Fernando and Silvina: Oh thank you very much. Were glad to hear that.

Bruno: So, we will see you tomorrow. Thank you and goodbye.

Natalia: Goodbye.

Fernando and Silvina: It was a pleasure. See you tomorrow. Bye.

BRUNO TAVARES

FERNANDO TOM

NATLIA TAVARES

SILVINA SILVA