Salesforce Shield

 Jim Rivera  VP Product Management, Salesforce  jrivera@salesforce.com  @jim_rivera  

How to Deliver a New Level of Trust and Security in the Cloud

 Adam Torman  Director Product Management, Salesforce  atorman@salesforce.com  @atorman  

Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Safe Harbor

SNA

Terminal

Mainframe LAN / WAN

Client

Server

LAN / WAN

Client

Server

Cloud

Mobile

Social

Data Science

Thousands customer interactions

connected things Billions Trillions Millions

The app revolution is opening up a world of innovation for businesses

As a result, apps are generating more sensitive data

Apps

Financial Data

Health Data

Location Data

90% of the world’s data created in the last 12 months

CIOs are struggling to balance innovation with compliance

Regulations New Tech

Their teams find it hard to meet those requirements

Password Policies

MDM Two Factor Authenticatio

n

SSO

SSO Identity IP Login Restrictions

Data Sharing Rules

Data Sharing Rules

Single Sign On

Password Policies

Identity

MDM

Audit Trail

Sharing Rules

IP Login Restrictions?

Field Level

Security Encryption

HTTPS

Profiles and Permissions

Mobile Security

Developers

How do we help businesses build trusted apps fast?

World’s Most Trusted Enterprise Cloud Trust is our #1 value

Elements of Trust

Always on availability

Data confidentiality

Data integrity

Transparency

Q1 Transactions 211B+

Customers 150k

Apps 2M+

Salesforce Trust Services

Infrastructure Services

Analytics Community Marketing Service Sales Apps

Network Services

Application Services

Secure Data Centers

Backup and Disaster Recovery

47 Major Releases

HTTPS Encryption

Penetration Testing

Advanced Threat Detection

Identity & Single Sign On

Two Factor Authentication

User Roles & Permissions

Field & Row Level Security

Secure Firewalls

Real-time replication

Password Policies

Third Party Certifications

IP Login Restrictions

Customer Audits

150,000+ customers 2,000,000+ apps

Sixteen years of innovation on the world’s most trusted cloud

Introducing: Salesforce Shield

Infrastructure Services

Network Services

Application Services

Secure Data Centers

Backup and Disaster Recovery

HTTPS Encryption

Penetration Testing

Advanced Threat Detection

Identity & Single Sign On

Two Factor Authentication

User Roles & Permissions

Field Level Security

Secure Firewalls

Real-time replication

Password Policies

Third Party Certifications

IP Login Restrictions

Customer Audits

Salesforce Shield Event Monitoring

Field Audit Trail

Platform Encryption

New integrated services to help you build trusted apps fast

Encrypt Sensitive Data While Preserving Business Functionality

 Seamlessly protect data at rest  Encrypt standard & custom fields, files & attachments   Natively integrated with key Salesforce features  E.g., Search, Chatter, Lookups work with encrypted data

 Customer managed keys  Customer-driven encryption key lifecycle management

 Monitor User Activity  Know who is accessing data from where

Optimize Performance  Troubleshoot application performance to improve end user experience

 Track Application Usage  Understand application usage to increase adoption

Gain Visibility Into User Actions with Event Monitoring

Strengthen Data Integrity with Field Audit Trail

 Ensure data is accurate, complete and reliable  Answers the who, what, when of data changes

 Establish Data Retention Policies  Comply with internal and industry regulations Track and Access Data at Scale  Big data back-end for more fields for longer retention

Salesforce Shield New services to help you build trusted apps fast

Field Audit Trail Event Monitoring Platform Encryption

Brock Hubbard CIO

Nationwide Coverage, Local-Minded Service

Sunnova  helps  homeowners  go  solar  in  more  than  22  states  and  territories.  By  working  with  experienced,  locally-­‐owned  installa=on  contractors,  the  Sunnova  Partner  Network  beAer  serves  customers  and  the  local  

economy.

Puerto  Rico  Hawaii   US  Virgin  Islands  Guam  Saipan  

Sunnova is a different kind of power company, offering rooftop solar service to homeowners within and outside the United States through our network of local sales and installation partners. Our mission is to change the energy industry by providing the choice of low-cost, worry-free solar power that generates long-term savings for our customers and continued business growth for our partners.

Q&A

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