Sales Promotional Activities- Big Bazar-69-11

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    TABLE OF CONTENTS

    Chapters Description Pg.No.

    Project Synopsis

    Chapter-I Introduction 1-

    Importance of Sales promotion !

    Objectives of study "-1#

    Methodology 11

    Limitations 1$

    Chapter % II Theoretical framework 1&-$#

    Chapter-III Company profile $1-&&

    Industry rofile &'-''

    Chapter-I( !ata "nalysis # Interpretation ')-)!

    Chapter-( $indings # Suggestion )"-*$

    Chapter-(I %uestionnaire # &ibliography *&-**

    '

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    LIST O$ C(")TS

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    LIST O$ C(")TSC(")T+' ,-

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    P+O,ECT SNOPSIS

    ,

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    S56OSIS

    TOIC7 " )O8*CT )*O)T O6 S"L*S )OMOTIO6"L "CTI9IT*S I6 &I:&";")< (5!*)"&"!

    I6T)O!=CTIO6 TO T(* TOIC7

    *very business organi>ation reaches to the customers through their goods or services? To

    sell the products to the customers a number of activities are being performed? This is

    called marketing and it is an important function? Marketing is the performance of

    business activities that directs the flow of goods and services from producer to the

    customer? It is the activity that directs to satisfy the human needs through e@change

    process? Marketing starts with the identification of a specific need of customers and ends

    with satisfaction of that need? $or easy understanding these activities are divided in ,

    groups for products and 3 groups for services? These elements are product< price

    promotion< placement for products and three additional elements for services are processmi and &atra

    The main objective of sales promotion is to increase the sales of products in short term

    by influencing behaviour of buyers? Sales promotion methods are many and these are

    selected as per the target groups? $or this purpose< a sales promotion strategy is to be

    prepared to achieve the objectives effectively? The strategy is a game plan that is needed

    to perform the tasks effectively and get competitive advantages over others in market?

    Sales promotion strategy directs the manager in selection of parties< methods of sales

    promotion< implementation of methods and measuring effectiveness of whole efforts

    regarding sales promotion? In competitive situation< it is very difficult to increase sales or

    profit? &ut with sales promotion strategy sales can be increased in short E term? It

    e@plains what< when< where< who and how to do so that objectives of the planning are

    achieved? Fithout the strategy the task may not be completed effectively? Sales

    promotion strategy would help to neutrali>e the effective of competition and defend the

    company in the market in performing the sales related tasks? The importance of sales

    promotion strategy is increasing day by day and in future higher level of competition it

    would increase further?

    &)I*$ (ISTO)5 O$ T(* O):"6SI"TIO67

    Big Baaaris the largest hypermarketchain in India? "s of 8une .< .0'. there are .',

    stores across -0 cities and towns in India covering around '2 million sG?ft? of retail

    space? &ig &a>aar is designed as an agglomeration of ba>aars or Indian markets with

    clusters offering a wide range of merchandise including fashion and apparels< food

    2

    http://en.wikipedia.org/wiki/Hypermarkethttp://en.wikipedia.org/wiki/Hypermarket
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    products< general merchandise< furniture< electronics< books< fast food and leisure and

    entertainment sections?

    &ig &a>aar stores are aimed at providing a local marketplace feel to the shoppers? They

    offer a wide variety of household items including retail apparels< food products< general

    merchandise< furniture< electronics< books< fast food< etc? Several stores also have leisure

    and entertainment sections? The hypermarket chain crossed the '00 store mark in .004?

    $uture :roup also owns Central (ypermarket< &rand $actory< antaloons< e;O6*aar?com< and D&Hs $air rice< apart from &ig &a>aar?

    O&8*CTI9*S O$ T(* ST=!5

    To study the relationship between various promotional strategies on sales volume

    in of &ig &a>aar vt? Limited?

    To study how sales promotional tools helps to increase sales and retain customers

    of &ig &a>aar vt? Limited?

    To know the demographic factors is influenced by sales promotional strategies in

    of &ig &a>aar vt? Limited?

    To offer the better suggestion to improve the promotional strategies of of &ig

    &a>aar vt? Limited?

    6**! $O) T(* ST=!57

    Sales promotion yielding faster and measurable responses in the sales then advertising

    does? " decade ago the advertising to sales promotion was about 207,0 today in many

    3

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    consumer package goods companies? The picture reversed with sales promotion

    accounts for 2/ to 3/ percent to combined project?

    romotion is now more accepted by top management as an effective sales tool? roduct

    managers are under great pressure to increase their current sales? Sales promotional

    activities are an effective tools for increase in sales and as well as pr of its through

    increase in sales? The study to know the different strategies implemented in the &ig

    &a>aar vt? Limited to improve the sales? To know the effectiveness of strategies in the

    &ig &a>aar vt? Limited?

    SCO* O$ T(* ST=!57

    This study consists of promotional activities to dealers but not to customers? The study

    was confined mainly to sales promotion activities on &ig &a>aar vt? Limitedation rofile

    Chapter 17 )eview of Literature

    Chapter ,7 !ata "nalysis and Interpretation

    Chapter /7 $indings< Suggestions

    "nne@ure< &ibliography

    -

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    C/APTE+ % I

    INT+OD0CTION

    '0

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    INT+OD0CTION

    The Marketing System that delivers out high standard of living consists of many

    large and small companies all seeking success? Many factors contribute in making a

    company successful+great strategy< dedicated employees< good information systemation has a desired

    level of demand for its products marketing management must find ways to deal with

    different demands like no demand and adeGuate demand< irregular demand< of too mush

    demand? It not only deals with finding and increasing demand but also with changing

    and even reducing it? Thus marketing management seeks to affect the level< timing and

    nature of demand in a way that help the organi>ation achieve its objectives?

    IND0ST+IAL A+2ETIN3

    Marketing of those goods< which are brought by producers< which involve

    directly or indirectly in production of finished goods?

    In some way< industrial markets are similar to consumer markets? &oth involve

    people who assume buying role and make purchase decisions to satisfy needs? &ut they

    differ in their characteristics such as market structure and demand< the nature and buying

    unit and the types of decisions and decision process involved?

    ar4et str5ct5re an6 6e7an68

    Industrial marketers normal lie deals with far fewer but with far large buyers that

    the consumer marketer does? Industrial markets are also more geographically

    concentrated? Their demand is derived demand E It ultimately derives from the demand

    for consumer goods?

    Many industrial markets have inelastic demand that is total demand for many

    products is not affected much by price changes< especially in the short run? $inallyations in

    carrying their marketing activities successfully?

    ar4eting8

    Marketing is a societal process by which individuals and groups obtain what they

    need and want through crating< offering and freely e@changing products and services of

    value with others? $or a managerial as A the art of selling products< but people are

    surprised with they hear that the most important part of marketing is not selling? Selling

    is only the tip of the marketing iceberg?

    The production concept is one of the oldest concepts in business? The production

    concept holds that consumers will prefer products that are widely available and

    ine@pensive? Mangers of production+oriented business concentrate on achieving high

    production efficiency< low costs< and mass distribution? They assume that consumers are

    primarily interested in product availability and low prices? This orientation makes sense

    in developing countries< where consumers are more interest in obtaining the product that

    in its features? It is also used when a company wants to e@pand the market?

    Other businesses are guided by the product concept< which holds that consumers

    will favor those products that offer the most Guality< performance< or innovative features?

    Mangers in these organi>ations focus on making superior products and imp+roving them

    over time? They assume that buyers admire well+made products and can evaluate Guality

    and performance?

    The selling concept is another common business orientation? The selling concept

    holds that consumers and businesses if left along< will ordinarily not buy enough of the

    organi>ationBs products? The organi>ation must< therefore< undertake an aggressive

    selling and promotion effort? This concept assumes that consumer typically show

    busting inertia or resistance and must be coa@ed into buying?

    '/

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    The marketing concept holds that the key to achieving its organi>ational goals

    consist of the company being more effective than competitors in crating< delivering< and

    communicating superior customers value to its chosen target markets?

    The societal marketing concept says that the organi>ation should estimate and get

    to know the needs< wants and interests of target market customers and to deliver the

    products with more effective services than the competitors in such a way< that preserves

    the customers and society well being?

    '2

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    IPO+TANCE OF SALES P+OOTION

    *ven since the liberali>ation process was initiated in '--'? The e@cise duties were

    coming down for the industry from as high as // in '--1+-, but it was cut down to

    ./ in '--2+-3? The cut has designed effect of narrowing down the prices differentials

    between the ceramics tiles and mosaic tiles leading to a boom in the industry? This

    encouraged many players has increased due to increasing number of players? The

    promotion activities should dynamic and changing to the changing of market conditions

    also with changing environmental factors? JTechnical< Social< *conomic< Legalaar vt? Limited to improve the sales? To know the effectiveness of strategies in the

    &ig &a>aar vt? Limited?

    '4

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    ET/ODOLO3

    M*T(O!OLO:5

    Methodology plays a vital role in the analysis of study? Methodology is science of

    system and a method of conducting research work? The data will be collected by using

    the primary sources and secondary sources?

    )esearch !esign7!escriptive )esearch7

    1? !escriptive research includes survey and fact+findings enGuire of different kinds

    involving a detailed survey by a Guestionnaire issuing to respondentscustomers

    of &ig &a>aar vt? Limited

    ,? !ata Collection7

    The study is based on the data collected through primary and secondary sources?

    rimary !ata7

    The primary data will be collected from various customers by a Guestionnaire structured

    Guestionnaire method?

    Secondary !ata7

    Secondary data will be collected from journals< maga>ines< web sites and from other

    relevant publications?

    Sampling !esign7

    The sampling design mainly consists of the sample taken for the study along with the

    sample si>e< sample frame and sampling method?

    Sample Si>e7

    $rom the universe< sample si>es of /0 customers were selected for the purpose of the

    study? The 12 are responded for the Guestions?

    '-

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    C/APTE+ % II

    T/EO+ETICAL F+AE ;O+2

    .0

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    T/EO+ETICAL F+AE ;O+2

    Marketing is typically seen as the task of creating promoting and delivering

    goods and services to consumers and business marketing is societal processes by which

    individuals and groups obtain what they need and want through creating offering and

    freely e@changing products and services of value with others?De9inition8

    Marketing is the process of planning and e@ecuting the conception pricingation goals?

    AE+ICAN A+2ETIN3 ASSOCIATION8

    Cooping with e@change processes calls for a considerable amount work and skill?

    Marketing management takes place when at least one party to a potential e@change think

    about the means of achieving desired responses from other parties?

    Fe see marketing management as the art and science of choosing target markets

    and getting keeping and growing customers through creating delivering and

    communicating superior customer value?

    NAT0+E OF P+OOTION

    The marketing mi@ activities of product planning pricing and the distribution are

    performed mainly within a business or between a business and the members of its

    distribution channel however though its promotional activities a firm communicates

    directly with potential customers and as we will see it is not a simple process?

    &asically promotion is an attempt to influence more specifically promotion is the

    element in an organi>ationBs marketing mi@ that serves to inform< persuade and remind?

    .'

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    The market of a product and the organi>ation selling it in hopes of influencing the

    recipients feeling beliefs or behaviour?

    The "merican market place operates under conditions of imperfect competitioned by product differentiation< emotional buying behaviour and incomplete

    market information? "ccompany the decision makerBs buying decision process to

    assistant in differentiating its? roduct and to persuade potential buyers? The purpose of

    promotion is it change the location and shape of the demand curve of a companyBs

    product? Through promotion a company strives to increase its products sales volume at

    any given price or shift its demand curve to the right? Simply stated promotion is

    intended to make a product more attractive to prospective buyers?

    " firm also hopes that promotion will effect the demand elasticity for its product?

    The intent is to make the demand more inelastic when price increases and more elasticwhen price decreases? In other words Management want production to increases the

    attractiveness of a product so the Guantity demanded win decline very little if price goes

    up Jinelastic demandK and sales will increase considerably if price goes down elastic

    demandK?

    P+OOTIONAL ET/ODS8

    These are five forms of promotion personal selling advertising sales promotion

    public relations and publicity each has distinct features that determine in what situations

    it will be most effective?

    Is the direct presentation of a product to a prospective customer by a

    representative of the organi>ation selling it personal selling takes place face to face or

    over the phone and it may be directed to a middle man or a final consumer?

    AD(E+TISIN38

    Is impersonal mass communication that the sponsor has paid for and in which the

    sponsor is clearly identified? The most familiar forms of ads are found in the broad cast

    JT?9? and )adioK and print news paper and maga>ines media however there are many

    other advertising alternatives from direct mail to bill boards and the telephone directory

    yellow pages?

    SALES P+OOTION8

    ..

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    It demands stimulating activity designed to supplement advertising and facilitate

    personal selling? It is paid by the sponsor and freGuently involves a temporary incentive

    to encourage a purchase? Many sales promotions are directed at consumers? The

    majority however are designed to encourage the company sales force or other members

    of its distribution channel to sell its products more aggressively this? Latter category is

    called trade promotion included in sales promotion are a wide spectrum of activities such

    as contests trade shows in store displays rebates samples premiums discounts and

    coupons?

    P0BLIC +ELATIONS8

    ublic relation compasses a variety of communication efforts to contribute to

    generally favourable attitudes and opinions towards an organi>ation and it products?

    =nlike most advertising and personal selling it does not include a specific sales message?The target may be customerBs stock holders a government agency or a special interest

    group public relations can take many forms including news letter annual reports

    lobbying and sponsorship of charitable or civic events?

    P0BLICIT8

    Is a special form of public relations that involves new stores about on

    organi>ation or its products like advertising? It involves a n impersonal message that

    reaches a mass audience through the media but several things distinguish publicity from

    advertising? It is paid for< the organi>ation that is the subject of the publicity has no

    control over it< and it appears as news and therefore has greater credibility than

    advertising organi>ation seek good publicity and freGuently provide the material for it in

    the form of news releases press conferences and photographs?

    SALES P+OOTION8

    Sales promotion consists of a diverse collection of intensive tools< designed to

    stimulate Guicker and greater purchase of productservices by consumers or the trade

    where as advertising offers a reason to buy? Sales promotion include tools for consumer

    promotions *@7 Samples< coupons< cash refund offers prices off< premium< pri>esations< including manufacturesations? " decade ago

    advertising to sales promotion ratio was about 20 7 ,0? but today sales promotion

    accounts forget sales promotion e@penditures has been increasing as a percentage of

    budget e@penditure promotion is now more accepted by top management as on effective

    sales tool?

    A,O+ DECISIONS IN SALES % P+OOTIONS8

    In using sales promotion< a company must establish the objectives< select the

    tools< develop the program< preset the program< implement and control it and evaluatethe results< we will e@amine these steps?

    '? *stablishing the sales E promotion objectives

    .? Selecting the sales E promotion tools?

    1? !eveloping the sales promotion program

    ,? resetting the sales+promotion program

    /? Implementing and controlling the sales E promotion program 1

    2? *valuating the sales E promoting results?

    Sales promotions tools are used by most organi>ations< including manufacturesations? " decade ago

    advertising to sales promotion ratio was about 207 ,0 but today sales promotion

    accounts forget sales promotion e@penditures has been increasing as a percentage of

    budget e@penditure promotion is now more accepted by top management as on

    effective sales tool?

    1. ESTABLIS/IN3 T/E SALES % P+OOTION OB,ECTI(ES8

    Sales promotion objectives or derived from broader? romotion objective

    developed the product? The specific objectives set for sales promotion will vary with the

    type of the target market? $or consumers objectives include encouraging purchase of

    largest E si>e units< building trial among nonusers? "nd attracting switchers away from

    .,

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    competitorBs brands? $or retailers< objective include inducing r retailers to carry new

    items and higher levels of inventory< encouraging off+season buying encouraging

    stocking of related items< offsetting competitive promotions building brand loyalty of

    retailers< and gaining entry into new retail outlets? $or the sales force< objectives include

    encouraging support of a new product or model< encouraging more prospecting and

    stimulating off+season sales?

    $. SELECTIN3 T/E SALES - P+OOTION TOOLS8

    Many sales E promotion tools are available to accomplish these objectives?

    The promotion planner should take into account the type< of market< sales

    promotion objectives< competitive< and conditions and cost effectiveness of each tool?

    CONS0E+ % P+OOTION TOOLS8

    The main consumer E promotion tools are listed in marketing concepts and tools., E 1? Fe can distinguish between manufacturer promotions and retailer promotions to

    consumers? The former is illustrated by the auto industryBs L

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    "lthough sales E promotion programs are designed on the basis of e@perience

    pretests should be conducted to determine if the tools are appropriate< the incentive si>e

    optimal< and the presentation method efficient? Survey by the premium advertisers

    association indicated that less than ,. of premium offers were ever tested for their

    effectiveness? Sales promotions directed at consumer markets can be readily protested?

    Consumers can be asked to rate or rank different possible deals or trial testBs can be run

    in limit ed geographical areas?

    IPLEENTIN3 AND CONT+OLLIN3 T/E SALES P+OOTIONP+O3+A8

    Implementation and control plants should be prepared for each individual

    promotion? Implementation planning must cover lead time and sell in time? Lead time is

    the time necessary to prepare the program prior to launching it?

    " certain minimum incentive is necessary if the promotions is to succeeded? "

    higher incentive level will produce more sales response but at diminishing rate?

    Conditions for participation have to be established? Incentives might be offered

    to everyone or to select groups? The marketer has to decide on the duration of

    promotion? If the sales promotion period is too short< many prospects will not be able to

    take advantage< since they might not be repurchasing at the time? The marketer must

    choose a distribution vehicle? " fifteen cents Eoff coupon can be distributed in the

    package< store< mail< or advertising media? The timing of promotion must be established?

    $or e@ample< brand managers develop calendar date for the annually planned

    promotions? The dates are used by production< sales and distribution?

    It covers initial planning< design and approval of package modification or

    material to be mailed or distributed to the home< preparation of conjunctive advertising

    and point of sale materials< notification of field personal< establishment of allocations for

    .2

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    individual distribution centers in preparation for release at a specific date< and finally the

    distribution to the retailer?

    Sale+in time begins with the launch and ends when appro@imately -/ of the

    deal merchandise is in the hands of consumers< which can take one to several monthsone focused on catering to the consumer electronics segment?

    antaloon )etail was recently awarded the international retailer of the year .003

    by the =S E based 6ational )etail $ederation J6)$K and the *merging market retailer of

    the year .003 at the world retail congress held in &arcelona?

    antaloon )etail is the flagship company of $uture :roup< a business group

    10

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    Catering to the entire Indian consumption space

    T/E F0T0+E 3+O0P

    FutureBazaar.comis owned and operated by $uture &a>aar India Ltd? J$&ILK? $&IL is a

    part of the $uture :roup< IndiaBs largest retail conglomerate? $&IL is the e+commerce

    arm of the $uture :roup? The company was incorporated in .002 and began business in

    .003?

    "s part of IndiaBs largest retail chain< we enjoy the benefits of buying in bulk for the

    entire group? Our aim is to get you a great range of products at great prices?

    Core Co7petency o9 the :5siness>=hat 7a4es 5s 6i99erent 9ro7 others.??

    " choice of more than .0aar?com has the benefit of leveraging the sourcing

    network of the $uture :roupBs retail chains? This sourcing network straddles a

    wide range of product reGuirements< thus being able to offer us economies of

    scale thereby + unbelievable prices to itBs customers

    1'

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    0n7atche6 Se

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    Led by its flagship enterpriseed dealersN so all applicable

    products carry the original manufacturerBs warranty? Customers can visit any of the

    authori>ed service centers of the manufacturer if reGuired? The invoice accompanying

    the product is your warranty document< so please preserve it?

    35arantee6 Deaar guarantees to deliver the e@act product you selected< without defects? In

    case you have received a different product< or if the product was damaged in transites all payments to ensure

    that there are no fraudulent transactions? Our office address is also available for any one

    who wishes to contact us in person? Moreover< being part of IndiaBs largest retail

    company with a presence all over India< we are omnipresent

    O5r Si7p

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    &irdP?

    "ccording to economic historian "ngus Maddison in his book The

    Forld *conomy7 " Millennial erspective< India had the worldHs largest economy in the

    'st century and ''th century< with a 11 share of world :! in the 'st century and .-

    in '000 C*? !uring '300 "!< Mughal era< IndiaBs share was .,< more than the whole

    of Festern *urope? It came down to 1?4 in '-/0s? aul Dennedy< in his highly

    regarded book< The )ise and $all of the :reat owers7 *conomic Change and Military

    Conflict from '/00 to .000 estimates that in '3/0 IndiaHs share of the world trade was

    nearly ./ percent? It came down to 0?/ in the '-20s and now stands at around '?/?

    The Indian economy is once again at the centre of the global attention? "s domestic

    consumption drives economic growth in India< $uture :roup hopes to play a pivotal role

    in bringing back the Sone Di Chidiya?

    A=ar6s8

    I7ages Fashion For57 $#1#

    Most "dmired $ashion :roup Of The 5ear + $uture :roup

    Most "dmired rivate Label + antaloons< the lifestyle format

    Critics Choice $or ioneering *ffort In )etail Concept

    Creation + Central

    Coca-Co

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    &est )etailer Of The 5ear J (ypermarketK + &ig &a>aar

    $uture :roup was awarded the Most "dmired )etail Company of the

    year by the Indian )etail $orum at a glittering ceremony organi>ed in Mumbai? Mr?

    Dishore &iyani also won )etail $ace of the 5ear?

    India )etail $orum JI)$K is a platform for intellectual insights and

    information e@change for the retail business in the Indian subcontinent? The forum

    presents the business of retail in the region to a global audience< with the e@press aim of

    facilitating understanding about and encouraging investment in this massive

    marketplace?

    &ig &a>aar< the value format of $uture :roup bagged the &est )etailer of the 5ear

    J (ypermarketK?

    The INDIASTA+ A=ar6 $##!

    $ood &a>aar7 &est ackaging Innovation

    $ood &a>aar bagged the I6!I"ST") "ward for &est ackaging Innovation in India< for

    its private label brand $resh "nd ure Chakki "tta?

    I6!I"ST") "ward is a biennial event which aims to promote and encourage

    e@cellence in packaging design< innovation and technology? The contest was established

    in '-3. and is considered as the most popular and premier event for IndiaBs packaging

    fraternity? This year there were around 1/3 entries and the participants had to submit a

    sample of their designs for selection?

    Fith this award< antaloon )etail JIndiaK Limited becomes the first Indian )etailer

    to win the prestigious I6!I"ST") "ward?

    +etai< Asia Paci9ic )## Top A=ar6s $##!

    13

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    :old Finner +Top )etailer .004 "sia acific

    )etail "sia ublishing te< the institutor of these awards< aims to set a platform that

    appraise< raises and recogni>es the development and growth of retailing throughout the

    "sia acific region?

    Coca-Coaar?

    Most "dmired $ood # :rocery )etailer of the 5ear + (ypermarkets7 &ig &a>aar?

    Most "dmired )etailer of the 5ear + !ynamic :rowth in 6etwork *@pansionacross $ood< &everages # :rocery7 $uture :roup?

    Most "dmired $ood # :rocery )etailer of the 5ear + ConsumerHs Choice7 &ig

    &a>aar?

    The Coca+Cola :olden Spoon "wards .004< were given away for the first time

    as a culmination of the $ood $orum India .004B + a two day convention which saw the

    participation of leading brands< retailers # retail support organi>ations from across the

    globe? The awards were presented to honour enterprise< innovation and achievement in

    the food retailing business as a benchmark of e@cellence?

    F5t5re (ent5res8

    $uture 9entures< seeks to promote and participate in innovative and emerging business

    ventures in India? The company intends to play a role in powering entrepreneurship< by

    promoting or participating in diverse business activities< primarily in Aconsumption+led

    sectors in the country< which it defines as sectors whose growth and development will be

    determined primarily by the growing purchasing power of Indian consumers and their

    changing tastes< lifestyle and spending habits?

    The company will also participate in businesses where it e@ercises control or influenceing the e@perience and knowledge of

    the $uture :roup< and specifically its parent< antaloon )etail

    eet In6ias 2ing o9 +etaiaar stores?

    Instead of chewing his nails< &iyani turned confrontationist< asking why the

    multinationals were offering Shoprite better prices< even withdrawing 6estle products

    from his stores when the company did not respond?

    Two days later the 6estle products were back< but not before the company had clarified

    its stance? Says &iyani< PShoprite is involved in predatory pricing? There are rules against

    this in every part of the world?P

    &ut as a result of his tough stance< the three M6Cs have asked Shoprite to roll

    back the offers or face withdrawal of supplies< he says?

    "nd he was proved right when the Dolkata antaloon store became a raging success and

    &iyani stepped on to the turf as a super retailer?

    ,0

    http://search.rediff.com/imgsrch/default.php?MT=mumbaihttp://portfolio.rediff.com/quotes/nestle+india+ltdhttp://search.rediff.com/imgsrch/default.php?MT=mumbaihttp://portfolio.rediff.com/quotes/nestle+india+ltd
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    Other professionals have wondered where &iyani picked up the tricks of the retailing

    trade? Some he learned from his own mistakes< he admits? Others he picked up from the

    big boys of international retail?

    PI read every book on Sam Falton< MacyHs< Marks # Spencer and management guruslike Tom eters whose book H)eimagineH impressed me?P *ven now he reads a

    management book every fortnight + Stephen Covey< )obert Daplan or 8ames Collins?

    &ut unusual as it might seem< he also made it a point to stay away from these stores? The

    reason7 P&y going to a Fal+Mart or a MacyHs< you could get overwhelmed into thinking

    that was the best model and stop learning

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    IND0ST+ P+OFILE

    )etail industry largest industry< accounting for are '0 of the countryBs :!

    and around 4 of the employment retail industry in India is at the cross roads? It has

    emerged as one of the most dynamic and fast paced industry with several players

    entering the market< but because of the heavy initial investment reGuired break even is

    difficult to achieve and many of these players have not tasted success so far?

    (owever the future is promisingN the market is growing< government policies are

    becoming more favorable and emerging technologies are facilitating operations?

    )etailing in India is gradually inching its way towards becoming the ne@t boom industry?

    The whole concept of shopping has altered interms of format and consumer buying

    behavior ushering in a revolution in shopping in India?

    Modern retail has entered India as seen in sprawling shopping centers< multi

    strayed malls and huge comple@es after shopping< entertainment and food all under one

    roof? The Indian retailing sector is at an infle@ion point where the growth of organi>ed

    retailing and growth in the consumption by the Indian population is going to take higher

    growth trajectory? The Indian population is witnessing a significant change in its

    demographics?

    " large young working population with average age of ., years< nuclear families in

    urban areas< along with increasing working women population and emerging

    opportunities in the services sector are going to be the key growth drivers of the

    organi>ed retail sector in India?

    ,.

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    SOE 2E FACTS8

    )etail is IndiaBs largest industry accounting for over '0 of the countryBs

    :! and around 4 of the employment?

    The market si>e of the Indian retail industry is about =S 1'. billion?

    )etailing in India is gradually inching its way towards becoming the ne@t

    boom industry?

    " large young working population with average age of ., years?

    Big :aaarE is se sasta aur accha kahin nahi

    TypeE subsidiary of pantaloon group

    Fo5n6e6E .00'

    /ea6 5artersE 8ogeshwari< Mumbai< India

    In65stryE retail

    Pro65ctsE department stores

    ParentsE future group

    ,1

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    ;e:siteE http7www?bigba>aar?com

    BOA+D OF DI+ECTO+S

    Mr? Dishore &iyani< Managing !irector

    Mr? :opikishan &iyani< Fhole time !irector

    Mr? )akish &iyani< Fhole time !irector

    Mr? 9ijay &iyani< Fhole time !irector

    Mr? 9ijay Dumar Chopra< Independent !irector

    Mr? Shailesh (aribhakti< Independent !irector

    Mr? S !oreswamy< Independent !irector!r? ! O Doshy< Independent !irector

    Ms? &ala !eshpande< Independent !irector

    Mr? "nil (arish< Independent !irector

    A,O+ ILE STONES

    1"!

    Company incorporated as Man> Fear rivate Limited? Launch of antaloons trouser Consumer "wards .00-

    Images $ashion $orum .00-

    Coca+Cola :olden Spoon "wards .00-

    $##!

    Indian )etail $orum "wards .004

    ,2

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    The Indiastar "ward .004

    )etail "sia acific /00 Top "wards .004

    Coca+Cola :olden Spoon "wards .004

    The )eid # Taylor "wards for )etail *@cellence .004

    The )eid # Taylor "wards for )etail *@cellence .004

    $##

    Images )etail "wards

    6ational )etail $ederation "wards

    Forld )etail Congress "wards

    (ewitt &est *mployers .003C Forld Indian Febsite "wards

    )eaderBs !igest Trusted &rands latinum "wards

    $##*

    )etail "sia acific Top /00 "ward

    "siamoney "wards

    *rnst # 5oung *ntrepreneur of the 5ear "ward

    C6&C Indian &usiness Leaders "wards

    Images )etail "wards

    )eadersB !igest "wards

    C6&C "waa> Consumer "wards

    )eid # Taylor "wards for )etail *@cellence

    $##)

    ,3

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    !"DS London

    $##'

    Images )etail "wards .00,

    )eid # Taylor and !L$ "wards

    $##&

    Indian *@press "ward

    INT+OD0CTION TO BI3 BAGAA+

    " chain of shopping malls in India currently with 1' outlets owned by DIS(O)*&I5"6I pantaloon group?

    &ig ba>aar is not just hyper market?

    rovides the best products at the best price?

    )eflects the look and feel of Indian ba>aars at their moderns outlets?

    "llover India< big ba>aar attracts a few thousands customers on any regular day?

    ISSION AND (ISION

    $uture group shall deliver every thing< every where< every time for every Indian

    customer in the most profitable manner?

    Fe share the vision and belief that our customers and stakeholders shall be served

    only by creating and e@ecuting future scenarios in the consumption space leading to

    economic development?

    TA+3ET A0DIENCE

    &ig ba>aar targets higher and upper middle class customers?

    ,4

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    The large and growing young working population is a preferred customer

    segment?

    &ig ba>aar specifically targets working women and home makers who are the

    primary decision maker?

    ST0D OF DIST+IB0TION AND LO3ISTICS ON BI3 BAGAA+

    +etai

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    1Store "tmosphere

    .K Customer Service

    1K "dvertising

    ,K romotion

    /K ersonal Selling

    INTE+NAL ATT+IB0TES

    'K *nvelop

    .K Internal Layout

    1K Methods of !isplay

    ,K 9isual Merchandising

    DIST+IB0TION

    'K It is one of the , "spects of Marketing?

    .K Traditionally distribution has been seen as dealing with to get the roduct

    or Service to the Customers?

    1K It is done by distributor who is in the middleman between the

    Manufacturer and )etailer?

    LO3ISTICS

    'K It is the "rt and Science of Managing and Controlling the flow of

    :oods< *nergy< Information and other )esources like roducts