Sales Promotional Activities- Big Bazar-69-11
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Transcript of Sales Promotional Activities- Big Bazar-69-11
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TABLE OF CONTENTS
Chapters Description Pg.No.
Project Synopsis
Chapter-I Introduction 1-
Importance of Sales promotion !
Objectives of study "-1#
Methodology 11
Limitations 1$
Chapter % II Theoretical framework 1&-$#
Chapter-III Company profile $1-&&
Industry rofile &'-''
Chapter-I( !ata "nalysis # Interpretation ')-)!
Chapter-( $indings # Suggestion )"-*$
Chapter-(I %uestionnaire # &ibliography *&-**
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LIST O$ C(")TS
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T"&L* +3 //
T"&L* +4 /2
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T"&L* +'0 /4
T"&L* +'' /-
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LIST O$ C(")TSC(")T+' ,-
C(")T+. /0
C(")T+1 /'
C(")T+, /.
C(")T+/ /1
C(")T+2 /,
C(")T+3 //C(")T+4 /2
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P+O,ECT SNOPSIS
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S56OSIS
TOIC7 " )O8*CT )*O)T O6 S"L*S )OMOTIO6"L "CTI9IT*S I6 &I:&";")< (5!*)"&"!
I6T)O!=CTIO6 TO T(* TOIC7
*very business organi>ation reaches to the customers through their goods or services? To
sell the products to the customers a number of activities are being performed? This is
called marketing and it is an important function? Marketing is the performance of
business activities that directs the flow of goods and services from producer to the
customer? It is the activity that directs to satisfy the human needs through e@change
process? Marketing starts with the identification of a specific need of customers and ends
with satisfaction of that need? $or easy understanding these activities are divided in ,
groups for products and 3 groups for services? These elements are product< price
promotion< placement for products and three additional elements for services are processmi and &atra
The main objective of sales promotion is to increase the sales of products in short term
by influencing behaviour of buyers? Sales promotion methods are many and these are
selected as per the target groups? $or this purpose< a sales promotion strategy is to be
prepared to achieve the objectives effectively? The strategy is a game plan that is needed
to perform the tasks effectively and get competitive advantages over others in market?
Sales promotion strategy directs the manager in selection of parties< methods of sales
promotion< implementation of methods and measuring effectiveness of whole efforts
regarding sales promotion? In competitive situation< it is very difficult to increase sales or
profit? &ut with sales promotion strategy sales can be increased in short E term? It
e@plains what< when< where< who and how to do so that objectives of the planning are
achieved? Fithout the strategy the task may not be completed effectively? Sales
promotion strategy would help to neutrali>e the effective of competition and defend the
company in the market in performing the sales related tasks? The importance of sales
promotion strategy is increasing day by day and in future higher level of competition it
would increase further?
&)I*$ (ISTO)5 O$ T(* O):"6SI"TIO67
Big Baaaris the largest hypermarketchain in India? "s of 8une .< .0'. there are .',
stores across -0 cities and towns in India covering around '2 million sG?ft? of retail
space? &ig &a>aar is designed as an agglomeration of ba>aars or Indian markets with
clusters offering a wide range of merchandise including fashion and apparels< food
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products< general merchandise< furniture< electronics< books< fast food and leisure and
entertainment sections?
&ig &a>aar stores are aimed at providing a local marketplace feel to the shoppers? They
offer a wide variety of household items including retail apparels< food products< general
merchandise< furniture< electronics< books< fast food< etc? Several stores also have leisure
and entertainment sections? The hypermarket chain crossed the '00 store mark in .004?
$uture :roup also owns Central (ypermarket< &rand $actory< antaloons< e;O6*aar?com< and D&Hs $air rice< apart from &ig &a>aar?
O&8*CTI9*S O$ T(* ST=!5
To study the relationship between various promotional strategies on sales volume
in of &ig &a>aar vt? Limited?
To study how sales promotional tools helps to increase sales and retain customers
of &ig &a>aar vt? Limited?
To know the demographic factors is influenced by sales promotional strategies in
of &ig &a>aar vt? Limited?
To offer the better suggestion to improve the promotional strategies of of &ig
&a>aar vt? Limited?
6**! $O) T(* ST=!57
Sales promotion yielding faster and measurable responses in the sales then advertising
does? " decade ago the advertising to sales promotion was about 207,0 today in many
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consumer package goods companies? The picture reversed with sales promotion
accounts for 2/ to 3/ percent to combined project?
romotion is now more accepted by top management as an effective sales tool? roduct
managers are under great pressure to increase their current sales? Sales promotional
activities are an effective tools for increase in sales and as well as pr of its through
increase in sales? The study to know the different strategies implemented in the &ig
&a>aar vt? Limited to improve the sales? To know the effectiveness of strategies in the
&ig &a>aar vt? Limited?
SCO* O$ T(* ST=!57
This study consists of promotional activities to dealers but not to customers? The study
was confined mainly to sales promotion activities on &ig &a>aar vt? Limitedation rofile
Chapter 17 )eview of Literature
Chapter ,7 !ata "nalysis and Interpretation
Chapter /7 $indings< Suggestions
"nne@ure< &ibliography
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C/APTE+ % I
INT+OD0CTION
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INT+OD0CTION
The Marketing System that delivers out high standard of living consists of many
large and small companies all seeking success? Many factors contribute in making a
company successful+great strategy< dedicated employees< good information systemation has a desired
level of demand for its products marketing management must find ways to deal with
different demands like no demand and adeGuate demand< irregular demand< of too mush
demand? It not only deals with finding and increasing demand but also with changing
and even reducing it? Thus marketing management seeks to affect the level< timing and
nature of demand in a way that help the organi>ation achieve its objectives?
IND0ST+IAL A+2ETIN3
Marketing of those goods< which are brought by producers< which involve
directly or indirectly in production of finished goods?
In some way< industrial markets are similar to consumer markets? &oth involve
people who assume buying role and make purchase decisions to satisfy needs? &ut they
differ in their characteristics such as market structure and demand< the nature and buying
unit and the types of decisions and decision process involved?
ar4et str5ct5re an6 6e7an68
Industrial marketers normal lie deals with far fewer but with far large buyers that
the consumer marketer does? Industrial markets are also more geographically
concentrated? Their demand is derived demand E It ultimately derives from the demand
for consumer goods?
Many industrial markets have inelastic demand that is total demand for many
products is not affected much by price changes< especially in the short run? $inallyations in
carrying their marketing activities successfully?
ar4eting8
Marketing is a societal process by which individuals and groups obtain what they
need and want through crating< offering and freely e@changing products and services of
value with others? $or a managerial as A the art of selling products< but people are
surprised with they hear that the most important part of marketing is not selling? Selling
is only the tip of the marketing iceberg?
The production concept is one of the oldest concepts in business? The production
concept holds that consumers will prefer products that are widely available and
ine@pensive? Mangers of production+oriented business concentrate on achieving high
production efficiency< low costs< and mass distribution? They assume that consumers are
primarily interested in product availability and low prices? This orientation makes sense
in developing countries< where consumers are more interest in obtaining the product that
in its features? It is also used when a company wants to e@pand the market?
Other businesses are guided by the product concept< which holds that consumers
will favor those products that offer the most Guality< performance< or innovative features?
Mangers in these organi>ations focus on making superior products and imp+roving them
over time? They assume that buyers admire well+made products and can evaluate Guality
and performance?
The selling concept is another common business orientation? The selling concept
holds that consumers and businesses if left along< will ordinarily not buy enough of the
organi>ationBs products? The organi>ation must< therefore< undertake an aggressive
selling and promotion effort? This concept assumes that consumer typically show
busting inertia or resistance and must be coa@ed into buying?
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The marketing concept holds that the key to achieving its organi>ational goals
consist of the company being more effective than competitors in crating< delivering< and
communicating superior customers value to its chosen target markets?
The societal marketing concept says that the organi>ation should estimate and get
to know the needs< wants and interests of target market customers and to deliver the
products with more effective services than the competitors in such a way< that preserves
the customers and society well being?
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IPO+TANCE OF SALES P+OOTION
*ven since the liberali>ation process was initiated in '--'? The e@cise duties were
coming down for the industry from as high as // in '--1+-, but it was cut down to
./ in '--2+-3? The cut has designed effect of narrowing down the prices differentials
between the ceramics tiles and mosaic tiles leading to a boom in the industry? This
encouraged many players has increased due to increasing number of players? The
promotion activities should dynamic and changing to the changing of market conditions
also with changing environmental factors? JTechnical< Social< *conomic< Legalaar vt? Limited to improve the sales? To know the effectiveness of strategies in the
&ig &a>aar vt? Limited?
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ET/ODOLO3
M*T(O!OLO:5
Methodology plays a vital role in the analysis of study? Methodology is science of
system and a method of conducting research work? The data will be collected by using
the primary sources and secondary sources?
)esearch !esign7!escriptive )esearch7
1? !escriptive research includes survey and fact+findings enGuire of different kinds
involving a detailed survey by a Guestionnaire issuing to respondentscustomers
of &ig &a>aar vt? Limited
,? !ata Collection7
The study is based on the data collected through primary and secondary sources?
rimary !ata7
The primary data will be collected from various customers by a Guestionnaire structured
Guestionnaire method?
Secondary !ata7
Secondary data will be collected from journals< maga>ines< web sites and from other
relevant publications?
Sampling !esign7
The sampling design mainly consists of the sample taken for the study along with the
sample si>e< sample frame and sampling method?
Sample Si>e7
$rom the universe< sample si>es of /0 customers were selected for the purpose of the
study? The 12 are responded for the Guestions?
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C/APTE+ % II
T/EO+ETICAL F+AE ;O+2
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T/EO+ETICAL F+AE ;O+2
Marketing is typically seen as the task of creating promoting and delivering
goods and services to consumers and business marketing is societal processes by which
individuals and groups obtain what they need and want through creating offering and
freely e@changing products and services of value with others?De9inition8
Marketing is the process of planning and e@ecuting the conception pricingation goals?
AE+ICAN A+2ETIN3 ASSOCIATION8
Cooping with e@change processes calls for a considerable amount work and skill?
Marketing management takes place when at least one party to a potential e@change think
about the means of achieving desired responses from other parties?
Fe see marketing management as the art and science of choosing target markets
and getting keeping and growing customers through creating delivering and
communicating superior customer value?
NAT0+E OF P+OOTION
The marketing mi@ activities of product planning pricing and the distribution are
performed mainly within a business or between a business and the members of its
distribution channel however though its promotional activities a firm communicates
directly with potential customers and as we will see it is not a simple process?
&asically promotion is an attempt to influence more specifically promotion is the
element in an organi>ationBs marketing mi@ that serves to inform< persuade and remind?
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The market of a product and the organi>ation selling it in hopes of influencing the
recipients feeling beliefs or behaviour?
The "merican market place operates under conditions of imperfect competitioned by product differentiation< emotional buying behaviour and incomplete
market information? "ccompany the decision makerBs buying decision process to
assistant in differentiating its? roduct and to persuade potential buyers? The purpose of
promotion is it change the location and shape of the demand curve of a companyBs
product? Through promotion a company strives to increase its products sales volume at
any given price or shift its demand curve to the right? Simply stated promotion is
intended to make a product more attractive to prospective buyers?
" firm also hopes that promotion will effect the demand elasticity for its product?
The intent is to make the demand more inelastic when price increases and more elasticwhen price decreases? In other words Management want production to increases the
attractiveness of a product so the Guantity demanded win decline very little if price goes
up Jinelastic demandK and sales will increase considerably if price goes down elastic
demandK?
P+OOTIONAL ET/ODS8
These are five forms of promotion personal selling advertising sales promotion
public relations and publicity each has distinct features that determine in what situations
it will be most effective?
Is the direct presentation of a product to a prospective customer by a
representative of the organi>ation selling it personal selling takes place face to face or
over the phone and it may be directed to a middle man or a final consumer?
AD(E+TISIN38
Is impersonal mass communication that the sponsor has paid for and in which the
sponsor is clearly identified? The most familiar forms of ads are found in the broad cast
JT?9? and )adioK and print news paper and maga>ines media however there are many
other advertising alternatives from direct mail to bill boards and the telephone directory
yellow pages?
SALES P+OOTION8
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It demands stimulating activity designed to supplement advertising and facilitate
personal selling? It is paid by the sponsor and freGuently involves a temporary incentive
to encourage a purchase? Many sales promotions are directed at consumers? The
majority however are designed to encourage the company sales force or other members
of its distribution channel to sell its products more aggressively this? Latter category is
called trade promotion included in sales promotion are a wide spectrum of activities such
as contests trade shows in store displays rebates samples premiums discounts and
coupons?
P0BLIC +ELATIONS8
ublic relation compasses a variety of communication efforts to contribute to
generally favourable attitudes and opinions towards an organi>ation and it products?
=nlike most advertising and personal selling it does not include a specific sales message?The target may be customerBs stock holders a government agency or a special interest
group public relations can take many forms including news letter annual reports
lobbying and sponsorship of charitable or civic events?
P0BLICIT8
Is a special form of public relations that involves new stores about on
organi>ation or its products like advertising? It involves a n impersonal message that
reaches a mass audience through the media but several things distinguish publicity from
advertising? It is paid for< the organi>ation that is the subject of the publicity has no
control over it< and it appears as news and therefore has greater credibility than
advertising organi>ation seek good publicity and freGuently provide the material for it in
the form of news releases press conferences and photographs?
SALES P+OOTION8
Sales promotion consists of a diverse collection of intensive tools< designed to
stimulate Guicker and greater purchase of productservices by consumers or the trade
where as advertising offers a reason to buy? Sales promotion include tools for consumer
promotions *@7 Samples< coupons< cash refund offers prices off< premium< pri>esations< including manufacturesations? " decade ago
advertising to sales promotion ratio was about 20 7 ,0? but today sales promotion
accounts forget sales promotion e@penditures has been increasing as a percentage of
budget e@penditure promotion is now more accepted by top management as on effective
sales tool?
A,O+ DECISIONS IN SALES % P+OOTIONS8
In using sales promotion< a company must establish the objectives< select the
tools< develop the program< preset the program< implement and control it and evaluatethe results< we will e@amine these steps?
'? *stablishing the sales E promotion objectives
.? Selecting the sales E promotion tools?
1? !eveloping the sales promotion program
,? resetting the sales+promotion program
/? Implementing and controlling the sales E promotion program 1
2? *valuating the sales E promoting results?
Sales promotions tools are used by most organi>ations< including manufacturesations? " decade ago
advertising to sales promotion ratio was about 207 ,0 but today sales promotion
accounts forget sales promotion e@penditures has been increasing as a percentage of
budget e@penditure promotion is now more accepted by top management as on
effective sales tool?
1. ESTABLIS/IN3 T/E SALES % P+OOTION OB,ECTI(ES8
Sales promotion objectives or derived from broader? romotion objective
developed the product? The specific objectives set for sales promotion will vary with the
type of the target market? $or consumers objectives include encouraging purchase of
largest E si>e units< building trial among nonusers? "nd attracting switchers away from
.,
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competitorBs brands? $or retailers< objective include inducing r retailers to carry new
items and higher levels of inventory< encouraging off+season buying encouraging
stocking of related items< offsetting competitive promotions building brand loyalty of
retailers< and gaining entry into new retail outlets? $or the sales force< objectives include
encouraging support of a new product or model< encouraging more prospecting and
stimulating off+season sales?
$. SELECTIN3 T/E SALES - P+OOTION TOOLS8
Many sales E promotion tools are available to accomplish these objectives?
The promotion planner should take into account the type< of market< sales
promotion objectives< competitive< and conditions and cost effectiveness of each tool?
CONS0E+ % P+OOTION TOOLS8
The main consumer E promotion tools are listed in marketing concepts and tools., E 1? Fe can distinguish between manufacturer promotions and retailer promotions to
consumers? The former is illustrated by the auto industryBs L
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"lthough sales E promotion programs are designed on the basis of e@perience
pretests should be conducted to determine if the tools are appropriate< the incentive si>e
optimal< and the presentation method efficient? Survey by the premium advertisers
association indicated that less than ,. of premium offers were ever tested for their
effectiveness? Sales promotions directed at consumer markets can be readily protested?
Consumers can be asked to rate or rank different possible deals or trial testBs can be run
in limit ed geographical areas?
IPLEENTIN3 AND CONT+OLLIN3 T/E SALES P+OOTIONP+O3+A8
Implementation and control plants should be prepared for each individual
promotion? Implementation planning must cover lead time and sell in time? Lead time is
the time necessary to prepare the program prior to launching it?
" certain minimum incentive is necessary if the promotions is to succeeded? "
higher incentive level will produce more sales response but at diminishing rate?
Conditions for participation have to be established? Incentives might be offered
to everyone or to select groups? The marketer has to decide on the duration of
promotion? If the sales promotion period is too short< many prospects will not be able to
take advantage< since they might not be repurchasing at the time? The marketer must
choose a distribution vehicle? " fifteen cents Eoff coupon can be distributed in the
package< store< mail< or advertising media? The timing of promotion must be established?
$or e@ample< brand managers develop calendar date for the annually planned
promotions? The dates are used by production< sales and distribution?
It covers initial planning< design and approval of package modification or
material to be mailed or distributed to the home< preparation of conjunctive advertising
and point of sale materials< notification of field personal< establishment of allocations for
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individual distribution centers in preparation for release at a specific date< and finally the
distribution to the retailer?
Sale+in time begins with the launch and ends when appro@imately -/ of the
deal merchandise is in the hands of consumers< which can take one to several monthsone focused on catering to the consumer electronics segment?
antaloon )etail was recently awarded the international retailer of the year .003
by the =S E based 6ational )etail $ederation J6)$K and the *merging market retailer of
the year .003 at the world retail congress held in &arcelona?
antaloon )etail is the flagship company of $uture :roup< a business group
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Catering to the entire Indian consumption space
T/E F0T0+E 3+O0P
FutureBazaar.comis owned and operated by $uture &a>aar India Ltd? J$&ILK? $&IL is a
part of the $uture :roup< IndiaBs largest retail conglomerate? $&IL is the e+commerce
arm of the $uture :roup? The company was incorporated in .002 and began business in
.003?
"s part of IndiaBs largest retail chain< we enjoy the benefits of buying in bulk for the
entire group? Our aim is to get you a great range of products at great prices?
Core Co7petency o9 the :5siness>=hat 7a4es 5s 6i99erent 9ro7 others.??
" choice of more than .0aar?com has the benefit of leveraging the sourcing
network of the $uture :roupBs retail chains? This sourcing network straddles a
wide range of product reGuirements< thus being able to offer us economies of
scale thereby + unbelievable prices to itBs customers
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0n7atche6 Se
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Led by its flagship enterpriseed dealersN so all applicable
products carry the original manufacturerBs warranty? Customers can visit any of the
authori>ed service centers of the manufacturer if reGuired? The invoice accompanying
the product is your warranty document< so please preserve it?
35arantee6 Deaar guarantees to deliver the e@act product you selected< without defects? In
case you have received a different product< or if the product was damaged in transites all payments to ensure
that there are no fraudulent transactions? Our office address is also available for any one
who wishes to contact us in person? Moreover< being part of IndiaBs largest retail
company with a presence all over India< we are omnipresent
O5r Si7p
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&irdP?
"ccording to economic historian "ngus Maddison in his book The
Forld *conomy7 " Millennial erspective< India had the worldHs largest economy in the
'st century and ''th century< with a 11 share of world :! in the 'st century and .-
in '000 C*? !uring '300 "!< Mughal era< IndiaBs share was .,< more than the whole
of Festern *urope? It came down to 1?4 in '-/0s? aul Dennedy< in his highly
regarded book< The )ise and $all of the :reat owers7 *conomic Change and Military
Conflict from '/00 to .000 estimates that in '3/0 IndiaHs share of the world trade was
nearly ./ percent? It came down to 0?/ in the '-20s and now stands at around '?/?
The Indian economy is once again at the centre of the global attention? "s domestic
consumption drives economic growth in India< $uture :roup hopes to play a pivotal role
in bringing back the Sone Di Chidiya?
A=ar6s8
I7ages Fashion For57 $#1#
Most "dmired $ashion :roup Of The 5ear + $uture :roup
Most "dmired rivate Label + antaloons< the lifestyle format
Critics Choice $or ioneering *ffort In )etail Concept
Creation + Central
Coca-Co
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&est )etailer Of The 5ear J (ypermarketK + &ig &a>aar
$uture :roup was awarded the Most "dmired )etail Company of the
year by the Indian )etail $orum at a glittering ceremony organi>ed in Mumbai? Mr?
Dishore &iyani also won )etail $ace of the 5ear?
India )etail $orum JI)$K is a platform for intellectual insights and
information e@change for the retail business in the Indian subcontinent? The forum
presents the business of retail in the region to a global audience< with the e@press aim of
facilitating understanding about and encouraging investment in this massive
marketplace?
&ig &a>aar< the value format of $uture :roup bagged the &est )etailer of the 5ear
J (ypermarketK?
The INDIASTA+ A=ar6 $##!
$ood &a>aar7 &est ackaging Innovation
$ood &a>aar bagged the I6!I"ST") "ward for &est ackaging Innovation in India< for
its private label brand $resh "nd ure Chakki "tta?
I6!I"ST") "ward is a biennial event which aims to promote and encourage
e@cellence in packaging design< innovation and technology? The contest was established
in '-3. and is considered as the most popular and premier event for IndiaBs packaging
fraternity? This year there were around 1/3 entries and the participants had to submit a
sample of their designs for selection?
Fith this award< antaloon )etail JIndiaK Limited becomes the first Indian )etailer
to win the prestigious I6!I"ST") "ward?
+etai< Asia Paci9ic )## Top A=ar6s $##!
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:old Finner +Top )etailer .004 "sia acific
)etail "sia ublishing te< the institutor of these awards< aims to set a platform that
appraise< raises and recogni>es the development and growth of retailing throughout the
"sia acific region?
Coca-Coaar?
Most "dmired $ood # :rocery )etailer of the 5ear + (ypermarkets7 &ig &a>aar?
Most "dmired )etailer of the 5ear + !ynamic :rowth in 6etwork *@pansionacross $ood< &everages # :rocery7 $uture :roup?
Most "dmired $ood # :rocery )etailer of the 5ear + ConsumerHs Choice7 &ig
&a>aar?
The Coca+Cola :olden Spoon "wards .004< were given away for the first time
as a culmination of the $ood $orum India .004B + a two day convention which saw the
participation of leading brands< retailers # retail support organi>ations from across the
globe? The awards were presented to honour enterprise< innovation and achievement in
the food retailing business as a benchmark of e@cellence?
F5t5re (ent5res8
$uture 9entures< seeks to promote and participate in innovative and emerging business
ventures in India? The company intends to play a role in powering entrepreneurship< by
promoting or participating in diverse business activities< primarily in Aconsumption+led
sectors in the country< which it defines as sectors whose growth and development will be
determined primarily by the growing purchasing power of Indian consumers and their
changing tastes< lifestyle and spending habits?
The company will also participate in businesses where it e@ercises control or influenceing the e@perience and knowledge of
the $uture :roup< and specifically its parent< antaloon )etail
eet In6ias 2ing o9 +etaiaar stores?
Instead of chewing his nails< &iyani turned confrontationist< asking why the
multinationals were offering Shoprite better prices< even withdrawing 6estle products
from his stores when the company did not respond?
Two days later the 6estle products were back< but not before the company had clarified
its stance? Says &iyani< PShoprite is involved in predatory pricing? There are rules against
this in every part of the world?P
&ut as a result of his tough stance< the three M6Cs have asked Shoprite to roll
back the offers or face withdrawal of supplies< he says?
"nd he was proved right when the Dolkata antaloon store became a raging success and
&iyani stepped on to the turf as a super retailer?
,0
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Other professionals have wondered where &iyani picked up the tricks of the retailing
trade? Some he learned from his own mistakes< he admits? Others he picked up from the
big boys of international retail?
PI read every book on Sam Falton< MacyHs< Marks # Spencer and management guruslike Tom eters whose book H)eimagineH impressed me?P *ven now he reads a
management book every fortnight + Stephen Covey< )obert Daplan or 8ames Collins?
&ut unusual as it might seem< he also made it a point to stay away from these stores? The
reason7 P&y going to a Fal+Mart or a MacyHs< you could get overwhelmed into thinking
that was the best model and stop learning
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IND0ST+ P+OFILE
)etail industry largest industry< accounting for are '0 of the countryBs :!
and around 4 of the employment retail industry in India is at the cross roads? It has
emerged as one of the most dynamic and fast paced industry with several players
entering the market< but because of the heavy initial investment reGuired break even is
difficult to achieve and many of these players have not tasted success so far?
(owever the future is promisingN the market is growing< government policies are
becoming more favorable and emerging technologies are facilitating operations?
)etailing in India is gradually inching its way towards becoming the ne@t boom industry?
The whole concept of shopping has altered interms of format and consumer buying
behavior ushering in a revolution in shopping in India?
Modern retail has entered India as seen in sprawling shopping centers< multi
strayed malls and huge comple@es after shopping< entertainment and food all under one
roof? The Indian retailing sector is at an infle@ion point where the growth of organi>ed
retailing and growth in the consumption by the Indian population is going to take higher
growth trajectory? The Indian population is witnessing a significant change in its
demographics?
" large young working population with average age of ., years< nuclear families in
urban areas< along with increasing working women population and emerging
opportunities in the services sector are going to be the key growth drivers of the
organi>ed retail sector in India?
,.
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SOE 2E FACTS8
)etail is IndiaBs largest industry accounting for over '0 of the countryBs
:! and around 4 of the employment?
The market si>e of the Indian retail industry is about =S 1'. billion?
)etailing in India is gradually inching its way towards becoming the ne@t
boom industry?
" large young working population with average age of ., years?
Big :aaarE is se sasta aur accha kahin nahi
TypeE subsidiary of pantaloon group
Fo5n6e6E .00'
/ea6 5artersE 8ogeshwari< Mumbai< India
In65stryE retail
Pro65ctsE department stores
ParentsE future group
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;e:siteE http7www?bigba>aar?com
BOA+D OF DI+ECTO+S
Mr? Dishore &iyani< Managing !irector
Mr? :opikishan &iyani< Fhole time !irector
Mr? )akish &iyani< Fhole time !irector
Mr? 9ijay &iyani< Fhole time !irector
Mr? 9ijay Dumar Chopra< Independent !irector
Mr? Shailesh (aribhakti< Independent !irector
Mr? S !oreswamy< Independent !irector!r? ! O Doshy< Independent !irector
Ms? &ala !eshpande< Independent !irector
Mr? "nil (arish< Independent !irector
A,O+ ILE STONES
1"!
Company incorporated as Man> Fear rivate Limited? Launch of antaloons trouser Consumer "wards .00-
Images $ashion $orum .00-
Coca+Cola :olden Spoon "wards .00-
$##!
Indian )etail $orum "wards .004
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The Indiastar "ward .004
)etail "sia acific /00 Top "wards .004
Coca+Cola :olden Spoon "wards .004
The )eid # Taylor "wards for )etail *@cellence .004
The )eid # Taylor "wards for )etail *@cellence .004
$##
Images )etail "wards
6ational )etail $ederation "wards
Forld )etail Congress "wards
(ewitt &est *mployers .003C Forld Indian Febsite "wards
)eaderBs !igest Trusted &rands latinum "wards
$##*
)etail "sia acific Top /00 "ward
"siamoney "wards
*rnst # 5oung *ntrepreneur of the 5ear "ward
C6&C Indian &usiness Leaders "wards
Images )etail "wards
)eadersB !igest "wards
C6&C "waa> Consumer "wards
)eid # Taylor "wards for )etail *@cellence
$##)
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!"DS London
$##'
Images )etail "wards .00,
)eid # Taylor and !L$ "wards
$##&
Indian *@press "ward
INT+OD0CTION TO BI3 BAGAA+
" chain of shopping malls in India currently with 1' outlets owned by DIS(O)*&I5"6I pantaloon group?
&ig ba>aar is not just hyper market?
rovides the best products at the best price?
)eflects the look and feel of Indian ba>aars at their moderns outlets?
"llover India< big ba>aar attracts a few thousands customers on any regular day?
ISSION AND (ISION
$uture group shall deliver every thing< every where< every time for every Indian
customer in the most profitable manner?
Fe share the vision and belief that our customers and stakeholders shall be served
only by creating and e@ecuting future scenarios in the consumption space leading to
economic development?
TA+3ET A0DIENCE
&ig ba>aar targets higher and upper middle class customers?
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The large and growing young working population is a preferred customer
segment?
&ig ba>aar specifically targets working women and home makers who are the
primary decision maker?
ST0D OF DIST+IB0TION AND LO3ISTICS ON BI3 BAGAA+
+etai
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1Store "tmosphere
.K Customer Service
1K "dvertising
,K romotion
/K ersonal Selling
INTE+NAL ATT+IB0TES
'K *nvelop
.K Internal Layout
1K Methods of !isplay
,K 9isual Merchandising
DIST+IB0TION
'K It is one of the , "spects of Marketing?
.K Traditionally distribution has been seen as dealing with to get the roduct
or Service to the Customers?
1K It is done by distributor who is in the middleman between the
Manufacturer and )etailer?
LO3ISTICS
'K It is the "rt and Science of Managing and Controlling the flow of
:oods< *nergy< Information and other )esources like roducts