Sakshi Sharma

Current Location : New DelhiMobile : +91-9999006329Email : 20 .sakshi@gmail.com

CAREER OBJECTIVE:I would like to work in challenging environment where my knowledge, abilities & experience has a wide scope to get utilized and enriched.

CAREER SUMMARY:

Having more than 8+ years of experience as a Travel Coordinator / office Administrator, having expertise in International and Domestic Air Ticketing, Hotel Reservation, Visa processing, General Administration, Housekeeping, pantry Management, Vendor Management

Proficient in managing a wide range of travel operations including Hotel reservations, Boardroom booking, paper work, VISA formalities, etc.

Travel Invoicing. Getting the best rate possible in Foreign exchange. Expertise in booking all aspects of business travel including rail, hotels and visas, Overseas Medical

Insurance Excellent interpersonal & communication, analytical & presentation skills.

WORK EXPERIENCE:

Company : SDG Software India Pvt Ltd, Noida Designation : Sr. Travel and Admin CoordinatorDuration : Dec’2011 –Present

Responsibilities :

Travel & VISA Management:

8+ years of experience in the Corporate Travel Desk for Corporate and regional employees as per Travel Policy.

Travel desk management that includes Air tickets (Domestic & International), Visas , Forex, Travel insurance, Airport transfers, International Rental cars, Domestic Cab and hotel booking, Invitation letters.

Hotel stays arrangements that includes domestic and other city locations as per the requirements through email and on phone and always try to make relationship with hotels.

Making arrangement of airport pick up and dropping for our VIP guest and our important business client’s taking care of their immigration clearance as well.

Provide necessary help to internal user regarding their travel plan. Organizing the outstation trip schedule for our international client & arrange foreign exchange

services. Maintaining billing process for air ticket, visa, cab and hotel bookings creating Purchase request

and Travel request.

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Managing travel operations - Visa & immigration, international & domestic travel, Hotel RFP and Transport operations.

Ensure customer satisfaction towards internal demand side by acting as a focal point for relevant travel commodities.

Establish customer requirements and providing regular inputs that bring visibility on savings and compliance

Maintenance of metrics and reports generation for cost control and effectiveness. Streamlined and set processes in place for billing and operations. Streamlined the entire travel process at the organization level. SPOC for arrangement for Air travel, car rental along with hotel and guest house booking for the

employees travelling across US, India and parts of Europe. Coordination with various travel agencies & hotels for reservation & ticketing. Assisting employees in their relocation process. Handling VISA’s process at the organizational level for arranging visa (type B1, H1B, L1A, L1B

and Dependent visa) for employees for onsite locations (For US, UK and Schengen visa) Negotiated cost effective measures with airlines. Managing and resolving travel related escalations.

Vendor Management:

Negotiating corporate deals with Airlines/Travel agents, Hotels and car vendors on a yearly basis.

Ensuring vendor agreements and registration process as per organization requirements. Maintaining the invoicing and the payment with approved vendors. Coordinating with Finance team to ensure timely vendor payments through regular follow ups.

Guest House Management

Maintenance and upkeep of company guesthouses. Looking out for guesthouses that are up to company standards. Normalisation of rates by proper vendor management with proper facilities.

Business Meeting & Conferences

Arranging higher management Meetings, Trainings and Conferences. Arranging Team Outings meeting and negotiating with various hotels for Best Deals. Organizing Annual Award function and rewards & recognition program at outdoor location every

year and ensuring best deals.

Other Responsibilities:

Assist in providing access to the employee on their access cards, issuing support mobiles, distribution of food coupons.

Part of Cultural Committee “Team Splash” for organizing events for employee motivation. Preparing expense vouchers, bill verification, and bill processing and tracking with Finance. Providing weekly/monthly report to management. Preparing Credit card reconciliation report on weekly basis.

Organization : B2B Management, Gurgaon Designation : Sr. Travel and Admin CoordinatorPeriod : Aug’2010 –Aug’2011

Responsibilities Include: Creating Reservation for Corporate clients for Garment firm (Bestseller). Assisting them with their travel related Queries.

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Taking care of their air travel, car, hotel and the visa application request. Taking care of the Invoicing and Payment for the Vendor. Negotiation prices with the Local vendors for Hotels and Car. Arranging their Meeting, Training and Conferences. Making Day to Day Excel Sheet and MIS reports for the follow-ups.

Organization : Carlson Wagonlit Travels, Gurgaon Designation : Sr. Travel Counselor Period : Sep’2009 –April’2010 Responsibilities Include:

Assisting Global corporate clients across in their Business Travel management Creating Reservation for Corporate clients and issuing tickets for them. Assisting them with their rental car, hotel booking and the visa application request. Coordination with the Global Travel Team of Carlson Wagonlit Travel Maintaining a proper Management Information System for Future process improvement &

Increased Traveler satisfaction.

Organization : WNS Global Services Pvt ltd Designation : Sr. C S APeriod : Jun’ 2007 –Jun’2009

Responsibilities Include:

Dealing with the leisure Traveller’s regarding their air travel Queries Dealing with Staff Travel Bookings for Virgin Atlantic Airlines. Making reservation for the Employees associated with the brand. Dealing with booking of Car Hire and Travel Insurance. Handling all the Customer Services Queries. Helping out the new Hired beach on their calls.

Organization : Interglobe Technologies Period : (Oct’ 2006 –May’2007)Designation : Process Associate in United Airlines Process.

Responsibilities Include:

Solving Customer Queries related to baggage. Maintain accuracy of information given and documented. Searching for the Baggage’s of the Traveler’s. Giving Information regarding the lost Baggage policy. Adhere to standard operating procedures required by the process.

PROFESSIONAL QUALIFICATION:

Done Diploma course in “International Air Fare and Ticketing” from KUONI ACADEMY OF TRAVEL.

Done Basic “O” Level Computer Courses from DOECCA.

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Done a Basic Computer Courses from APTECH. Done IATA (Foundation) from IITC. Hand on experience on Amadeus and Saber.

ACADEMIC QUALIFICATION:

BBA from NIIMS New Delhi. Passed Class XIITH (C.B.S.E) from Kamal Public School (CBSE Affiliated). Passed Class XTH (C.B.S.E) from Kamal Public School (CBSE Affiliated).

Major Areas of Exposure

Worked in DL (Distribution List). Worked in BSP (Billing and Settlement). Worked in Refund Queue also Knowledge of AMADEUS, SABER and Airline CRS.

TRAINING:

Completed Six Sigma Yellow Belt Training.

TECHNICAL SKILLS:

Working knowledge: MS Office, MS Word, MS Excel, Internet Technologies

PERSONAL DETAILS:

Father’s Name : Mr. Monish SharmaDate of Birth : 20-02-1985Marital Status : SingleNationality : IndianGender : FemaleLanguages Known : English & HindiPermanent Address : K-93 3rd floor, Bal Udhyan Road, Uttam Nagar, New Delhi 110059

Declaration

I do here by declare that the above particulars are true to best of my knowledge.

Sakshi Sharma

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