Three steps to social:Discover, connect, unite

Karen HamiltonLast modified: April 7, 2023

7 April 2023Sage presentation 2

Overview1. The Sage story2. Evolving SageCentral 3. Live demos 4. Lessons learned

Feedback and questions? Jump in.

Four guys, a NASA scientist,a pub, and Alan Sugar’sAmstrad

The Sage Story

6.2 million companies aroundthe world use Sage products and services across 100 countries

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My role at Sage

• Employee communications

• Program manager• Project manager• Volunteer• “Food Sage”

Show of hands

Sage Brand—Employee Immersion Sessions 10

“To be recognized as the most valuable supporter of small and medium-sized companies by creating greater freedomfor them to succeed.”

Our vision:

Sage Brand—Employee Immersion Sessions 11

Becoming a brand-led businessFrom marketing to everything we do

July 9, 2013

Was a marketing responsibility Now it’s our responsibility

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SageCentral vision

• Employee’s daily dashboard• Single, seamless experience• Available anywhere, anytime• Continuous evolution• Analytics to keep us agile

SageCentral’s roadmap for a thriving social intranet

How did you introducesocial to your employees?

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FY13

Enh

ance

men

ts

Sitecore CMSBrand rolloutSimplify contentSearchIntro socialIntro profiles

FY14

Enh

ance

men

ts

InternetZimbra Community 8.0Integrate into SitecoreRobust socialRobust profilesBasic gamification FY

15 E

nhan

cem

ents

Add JabberAdd WebexAdd Office 365Robust gamification

Project approach Discover, connect, unite

Connect Unite

2012

sta

tic in

trane

t

Discover

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DiscoverPhase overview

• Make it easy to find what you need• Embody new Sage brand• Introduce social interactions

Use cases• Search / filters• Favourites• Comments• Ratings• Email share

Metrics• Satisfaction index• Email noise• Turnaround time• Bandwidth

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Digital landscapeDiscover

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ConnectPhase overview

• Robust employee community• Anywhere and anytime, on any device• Seamless experience between two platforms

Use cases• Group customization• Peer support• Ideation• Discovery of experts

Metrics• Employee adoption• Employee Net

Promoter Score• Self-service vs. aided

support

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Digital landscapeConnect

SageCentralcommunity

What games do you play with your employees?

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UnitePhase overview

• Integrate critical collaboration tools• Rally employees• Predict and suggest

Use cases• Corporate challenges• Real-time chat• Document

collaboration• You might like…

Metrics• Tool usage rates• Sentiment + ENPS• Content generation

ratios• Game outcomes

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Digital landscapeUnite

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Looking forwardPotential future phases

• Convergence• Global adoption• Predictive content• Reputation models

SageCentralDemo (5 mins)

SageCentral Community Demo (5 mins)

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Lessons learnedOur biggest takeaways

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Project approach What’s important?

Organizational readiness

Managing change

Employee input

Technology

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Digital Workplace SurveyUnderstand today and tomorrow

What is your digital workplace architecture?

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Employee communityDesign considerations

• Integrating two sites• Search UX• Size and complexity• Enable vs. disable• Supporting the learning curve• Seeding content

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Piloting a community Our participant selection criteria

Criterion CX HR R&D MarketingBenefit and use case(s) Enthusiasm Aligned timeframe Manageable team size Evangelists Representative sample Current systems support Social savvy Leadership support

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Lessons learnedOngoing constraints

Resources• Freedom to select new or alternative technologies• IS support for planned/ future projects, migrations

People• Bandwidth to achieve roadmap• Unexpected turnover

Timing• Global and regional readiness• Competing priorities

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Lessons learnedBottlenecks

• Content!• Collaborating with IS

− Booking their time− Understanding methodologies− Speaking the same language− Sharing the same vision and goals− Securing technology

• Administration− Legal and financial reviews

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Lessons learnedUnique challenges

• A global social platform already exists• Rogue communities• Sharing budgets and resources with IS• Platform vendors affecting our own roadmaps

What are yourchallenges and bottlenecks?

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Lessons learnedDownloads for you

Grab your copy

• SageCentral monthly KPI report• Phase 1 wireframes• Phase 1 weekly status report• Phase 1 post-mortem one-pager• Community pilot one-pager (socialization)• Community pilot interview questions

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Stay in touch

karen.hamilton@sage.com

linkedin.com/in/karenhamilton

@tinybites