Safe Campus / Safe School for IP Office with Hunter Technologies in NJ

Safe Campus / Safe SchoolsDaniel Wilson, ENPPublic Safety Subject Matter Expert

E911 / SAFE CAMPUSDelivering Safe Solutions for Campus Environments

Mark J. Fletcher, ENP (Fletch)Chief Architect – Worldwide Public Safety [email protected] +1 908 848-2602

@Fletch911

mailto:[email protected]


What’s theNumber

for 9-1-1?


December 1, 2013 – Kari Hunt died because of a single digit

Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children

Her ex-husband brutally attacked and stabbed her 29 times in front of her children

Her 9 year old daughter tried to call 911

She tried to call 4 times, but the calls failed

Kari Hunt died from her

Why did the calls fail?

You needed to dial 9-911 from the hotel room

But that’s not what we teach our children


http://Change.Org/KarisLawhttp://No9Needed.com

HOMEWORK ASSIGNMENT #1

Read about Kari’s LawIf you agree, sign the petitionIf you don’t, pass it on

http://Change.Org/KarisLaw


E9-1-1 is NOT just a box . . .

“Set it and Forget it” might work for Ron Popeil, but it is not applicable to E9-1-1 solutions.

Each 9-1-1 partner offers a solution for E9-1-1, and methodologies widely differ. Making the final technology selection, is a very specific decision for each customer, that is based on specific needs.

The challenge most customers have is that they cannot articulate what they actually need. Under Buy

Over Buy

Wrong Technology

Poor CSAT

Poor Reflection on Avaya and our Partners


Public Safety Solutions

WHO ARE THE PLAYERS?


Avaya SELECT PRODUCT Partners

911 ETC, Inc. - http://911etc.com– Voice Positioning Carrier for National E911 coverage

– Utilizes Conveyant SENTRY for on premises tracking/notification when required

Conveyant, Inc. - http://Conveyant.com – Layer 2, Layer 3 and PBX Database tracking of Moves, Adds and Changes

– PBX configuration updates for proper routing

– On Site Notification of emergency calls via email and Screen Pop

RedSky Technologies, Inc. - http://redskytech.com – Tracks Moves, Adds and Changes of stations

– Updates the legacy E911 PS-ALI database entries

– EON Notification to PCs

http://911etc.com/

http://911etc.com/

http://911etc.com/

http://conveyant.com/

http://redskytech.com/

http://redskytech.com/



WHAT TECHNOLOGY IS NEEDED?


E9-1-1 Fundamentals

Where is the caller?– PHONE NUMBERS NO LONGER EQUAL LOCATION?

What PSAP does the caller need to reach?– 9-1-1 IS VERY REGIONALIZED

How do I manage user mobility?– MY USERS MOVE, A LOT!

DO I EVEN NEED PS-ALI

DATABASE MANAGEMENT?

HOW TO CONNECT TO

REMOTE PSAPS?

HOW DO I UPDATE THE ROUTING

AND PSAP INFORMATION?

$

$

$


Hosted E911 Services - VPC

What is a VPC? A VoIP Positioning Carrier provides remote E9-1-1 service area connectivity. Required for FCE environments where local trunks have been eliminated

Do VPC’s own network? NO. They resell the services of backbone carriers

What differentiates them? The add on services they provide like Dashboards


Cloud Based Hosted 911 Solution

Core

BranchOffice

Core

BranchOffice

BranchOffice

BranchOffice

Emergency TelecomCompany

Cloud Based 911 is the answerFULL coverage across North AmericaBranch and Remote User SolutionsSeveral levels of protection



WHAT PARTNER DO I USE OR RECCOMEND?

Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 16

“It depends entirely on YOUR use case for E911. Every customer has different needs,

and there is no ‘catch all’ solution.”

Mark J. Fletcher, ENPChief Architect

Avaya Public Safety Solutions


The problem

9-1-1 is based on 1970’s technology: – Telephone Number (TN) presentation to

the network for routing instructionsCitizen

555-1234

Public Safety

Agency“A”

Public Safety

Agency“B”

Public Safety

Agency“C”

SRDB*555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C

*Selective Router Data Base

Citizen555-4567

Citizen555-6789

Telecom Provider


CLocDB*555-1234 = Addr A555-4567 = Addr B555-6789 = Addr C

The problem

911 is based on 1970’s technology: – Telephone Number (TN) presentation to

the network for routing instructions

– TN Presentation to the 9-1-1 Center for incident location reference

– Registered name

– Registered address

– While this is typically sufficient for a residential citizen, individuals at work have additional challenges due to:

– Large Campuses with multiple buildings

– Unclear street addresses or no address

– Buildings with access control and multiple floors

Citizen555-1234

Public Safety

Agency“A”

SRDB555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C

*Caller LocationData Base

Telecom Provider

555-1234David Smith3324 Arch St


The primary confusion is the granularity of detail needed

Since we are used to the ‘residential model’, the initial inclination is to have a Public ALI record for each individual.

– Large Database

– Complex to manage

– Incurs monthly costs

There are 50 phones on this floor, imagine 10 floors in the building and 3 buildings in a campus.

That becomes 1500 TN’s to be managed monthly.


Even at a seemingly affordable $2 per device per month

1,500 Records$3,000 Monthly

$36,000 Annually


ZONES make this a affordable monthly OPEX

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

ZONE

Response AddressA

Response AddressB

Response AddressC

30 Records$60 Monthly

$720 Annually


Emergency at Cube 2C-231 – Where is that!?

Responders on scene need to be ready and know help is coming.

?

?

?


Enterprise Location Situational Awareness

Enterprise environments can utilize additional call handling technology to aid in response:– Designated 1st Response Teams

– Campus Police Officers and EMS

– Any other authorized group or individual

Data that can be provided includes– Floor Plan

– HazMat

– IP Video Feeds

EMERGENCY


KARI’S LAW - Basic System Requirements

Direct access to Emergency Services with or without the ‘Trunk Access Code’ (TAC)

On Site Notification Alerting to devices that an emergency call has occurred

Interception or termination of calls internally prohibited to untrained internal staff

PD


Location Discovery

Understanding where the emergency is occurring is the key piece of information required to provide assistance.

However the problem can be tackled – with cooperation from the network staff.

What is perceived as the biggest Enterprise challenge?


CableMgmt

PBXUser Data

WLANUser Data

EnviroInfo

LDAP

ActiveDirectory

Opt InInfo

Smart Building

Common VoIP Location Discovery Mechanisms

Subnet (Zone Level reporting)

IP Subnet maps to floor plan

Instantaneous discovery

Switchport (Station Level reporting)

Maps to jack via wiremap

Near real-time discovery

ADLR

Additional DataLocation

Repository

Data is packaged ready for pick-up by

Public Safety or Designated 1st Responders


Enhanced On Site Notification with ADDITIONAL DATACorrelation of Information

The Emergency itself is important

• Details about the location

• Where critical resources are

• INTERNAL additional data ties it together

Empowering Enterprise staff with incident information, by the contribution of additional data will enhances the response to the situation.

In the future this information can be supplied directly to the PSAP over an IP ESInet link, enhancing the end-to-end value of Avaya across the entire chain of care.


Remote and Home-based Devices

IP allows devices to be remote and nomadic– Work-At-Home

– Mobile clients on laptops

– BYOD devices and smartphones

– You CANNOT route to remote 911 networks without trunks

VPC Provider is required for REMOTE users– Coverage for physical IP phones

– User Dashboards to manage locations

– Routing to 911 centers across North America

– Integration with on-premise solution


Next Generation Public Safety Solutions

WHAT’S CHANGING?


Yesterdays network was cumbersome and complex

EnterpriseLocationDatabase

SRDB MSAG

Databases

Calltaker ANI/ALI

Screen Pop

Emergency call with 908-848-2602 as CLID / ANI

ANIALI

Databases

PHONE NUMBER QUERY

908-848-2602CUBE2C231


While extremely profitable, the legacy network model cannot survive new customer technology and market demands for

affordable Emergency Call Handling in the Enterprise

NG911 is here now, and Legacy E911 is dying on the vine


Next Generation911 ESINet

Tomorrows network is sleek and rich with user data from the source

EnterpriseLocationDatabase

Calltaker Screen Pop

Emergency SESSION with PIDF-LO Information Elements

908-848-2602CUBE2C231

Got anything else? Like a floor plan maybe?

SURE DO!HERE IT IS . . .



WHAT TECHNOLOGY IS NEEDED?


Phone Numbers Are No Longer Relevant for Public Safety

Communications today is focusing on:• UC• Mobility• Nomadic Behavior

This BREAKS the current E911 model

Phone numbers are no longer reliable for location determination


Time for NEW tricks AND A NEW DOG. . .

Take a nap ALI. . . I got this covered . . .


NG 911 is going to take a NEW breed of solution

INNOVATION

FLEXIBILITY

FORWARD THINKING

YOU WOULD THINK THE ‘INDUSTRY LEADERS’ WOULD HAVE FIGURED THIS OUT

MAYBE THEY HAVE ONLY BEEN FOCUSED ON THE BOTTOM LINE


Enterprise Public Safety Solutions

THE REAL COST OF NOT UNDERSTANDING 911


Analysis of an Actual 5,600 Endpoint Deal With DiscoveryLegacy E911 Solution NG 911 Solution

Screen Pop

Number of dest included – Optional $10K (includes 10 locations)

Optional $500 (includes 10 locations)

Charge for addl dest - $500 each $50 eachAudible – YES YESLocal Print - YES YES

Incident Notes – NO YESPop On Top of All Windows - YES YES

EmailNumber of dest included - Unlimited UnlimitedCharge for addl dest – N/A N/A

SMSNumber of dest included - Unlimited UnlimitedCharge for addl dest – N/A N/A

No Response Escalation Definable Timer – NO YES Definable Destination NO YESRouting of Alerts Based on Zone - BLDG Only Customer definable Based on Other NO Customer definableSystem wide licensing per endpoint 1 to 2400 25.00 3.00 2401 and up 22.50 3.00Overall cost per endpoint based on 5600 endpoints

35.05Approx $10-$12 based on final

configuration

TOTAL $200,000 TOTAL $75,000

Their base feature is 20X the priceAdditional locations are 10X the price

Emergencies are never planned

Someone NOT acknowledging may be an important factor

Data you ALREADY OWNis being displayed to people YOU ALREADY KNOW . . . .


Deliver detailed location information ‘by reference’ today and ‘by value’ using SIP in the future . . . .

SRDB and ALI databases will NO LONGER BE REQUIRED

Nor will their management and monthly fees.

Next Generation Emergency Services:

Today: OVER The TOP NG Emergency Services Tomorrow: URI/URL sent VIA the SIP header

NG Emergency Services Data Aggregators

ANI/ or Location Data

Over the Top NG Emergency ServicesGetting the network ready TODAY = No Migration


Smart911 Screen Capture Courtesy Sumter County Sheriff’s Office – Bushnell, FL


Floor Plans in a Smart911™ Profile


Homework Assignment(Optional but highly reccomended)


HOMEWORK ASSIGNMENT

Create you OWN free Smart911 Safety Profile

Smart911.Com


Summary

Current and Emerging Technologies can enhance public safety TODAY

Routing of Information is becoming the critical capability in a PSAP

Current Demographics and Behaviors are Changing


Available on iTunes and SoundCloud

http://SoundCloud.com/AvayaPodcasthttp://SoundCloud.com/Fletch911http://www.avaya.com/APN

http://www.avaya.com/Fletcher

The Avaya Podcast Network


Dan Wilson, ENP – Sales Engineer Public Safety SME-USMember of EENA, NENA, APCO Intl.

FEMA ICS 100 Certified

Twitter: @NewYorkWilson

Mark Fletcher, ENP – Chief Architect Worldwide Public SafetyMember of EENA, NENA, APCO Intl and B-APCO

NENA Institute Board / APCO Standards Definition Committee

FCC Task Force for Optimized PSAP Architectures

FCC Disability Advisory Committee

FEMA ICS 100 Certified

Twitter: @Fletch911

Public Safety Thought Leadership

“[Avaya] are true thought leaders in this environment”,Susan Lampard, President British APCO

Safe Campus / Safe School for IP Office with Hunter Technologies in NJ

Technology

Transcript of Safe Campus / Safe School for IP Office with Hunter Technologies in NJ