Saburi TLC - Coporate Deck - 2015

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Saburi TLC presents Managed Support Services This information is confidential and intended for use only by the authorized Saburi TLC recipient. It may not be published or disclosed to any third party without Saburi TLCs prior written permission. 2015 © Saburi TLC Worlwide Services Pvt Ltd Enhancing ROI and Customer Satisfaction

Transcript of Saburi TLC - Coporate Deck - 2015

Page 1: Saburi TLC  - Coporate Deck - 2015

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Saburi TLC presents

Managed Support Services

This information is confidential and intended for use only by the authorized Saburi TLC recipient. It may not be

published or disclosed to any third party without Saburi TLC’s prior written permission. 2015 © Saburi TLC

Worlwide Services Pvt Ltd

Enhancing ROI and Customer Satisfaction

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Emerging Market Opportunity

• High growth in Consumer Managed Services.

• $5 Billion market by 2016 (up from $2 Billion in 2011).

• Driven by surge in IP connected devices (PC’s, tablets, smart phones, TV’s).

• There are 1.84 digital devices per person today. By 2020, there will be 6.6 connected devices per person!

• Resultant increase in device, data, connectivity, security and user issues.

• Today, 63% of consumers experience at least one device issue per year

• By 2015, this will grow by more than 3X per person per year

(Source: IDC, Cisco and Parks Associates)

Saburi TLC’s Mission:

1. To offer consumers & business users an ‘on-demand’, single-contact 24/7 Tech Support service that resolves any issue, for any device or brand, globally, and around the clock…all through one cloud-based console.

2. To offer our authorized partners easy-to-deploy premium

support services via an advanced platform that maximizes ROI from support calls, increases ‘touch points’, and thus enhances retention and loyalty.

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Do you offer toll-free product support currently?

Do you fix your customer’s out-of-scope issues?

Do you invite free customers to call for help?

Are your product returns or charge backs an issue?

Do you upsell products or services via a call center?

Are your free customers offered a diagnosis at $0 cost to you?

If you answered “No” to any of the above – then Saburi TLC can help!

NOTE: Saburi TLC is an add-on service offering, not intended to

replace your support organization…but only enhance it!

Some Questions

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…via Saburi TLC’s Premium Consumer Managed Services

Turn your support

group from a

cost center to a

profit generator

Enhanced ARPU*

resulting in 15-20%

top line growth!!

Boost customer

loyalty and reduce

support call ‘burden’

Saburi TLC will

cross-sell your other

products

MSP technology

increases touch

points, thus retention

Saburi TLC’s

programs optimize

ROI on ALL your

traffic

Saburi TLC converts

15-25% calls to sales

> shares $10-30+ per

call!!

* ARPU = Average Revenue Per User

Give your customers

some Saburi TLC and

enjoy increased

profits!!

Add Incremental Revenues

Co-brand or private

label Saburi TLC’s

services

Guaranteed services

at 95+% customer

satisfaction ratings

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Calls

Visitors

Downloads / Installs

Abandons

POS / Cart Add-On

Support

Live Expert

Free Diagnostics

Call to Activate Software

Monetizing Software Flows

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Saburi TLC...the Premium Consumer MSP

• Call center in India (China/Japan coming by 2016) offering multi-lingual sales & tech support

• 1000+ Agents led by Team with 12+ years of experience serving over 3MM satisfied consumers

• 24/7 on-demand, premium tech support – all year round

• Malware removal, system optimization, network set up, and more

• Upsell of partners’ software products

• Fast-track partner programs including co-branded service options

• Quick & easy integration with existing services and offers – completely turnkey

• BS 7790 and ISO 27001 certified operation centers

• PCI DSS Certified

One call, no ‘run around’…we fix it, or we’ll refund your customers - with no questions asked!

Managed Support Services

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Our Core Services

• Remote 24/7 on-demand IT support

• Professional, proficient and personalized resolution services

• Single Fix Solutions

• Individual and Family Subscription Plans

• Business Subscription Plans

All Plans include:

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Your Traffic + Our Live Experts = New Shared Revenue Streams

Please ask for SKU list for full Plan details. Custom plans available.

* Perpetual Plan option with $250 initial fee for setup, activation and first fix…then $9.99 per month for perpetual

service

** Margins are dependent on caller types (Paid vs Unpaid), call volumes, conversion rates and payment processing

fees

Our Revenue Share Model

Service Plans Suggested Retail Price Partner’s Margins**

Annual* Unlimited Subscription Plans: Individual / Family / Business

$350* - $600 for 1-3 PC’s and Multi-Year Options * Spot discount

30-40%

3-Month Unlimited Subscription Plan: Individual / Family / Business

$250 - $350 for 1 or 3 PC’s 30-40%

One Time Fix or Tune Up 1-time use only; (Saburi TLC upsells

unlimited scope subscriptions)

$69 per Fix or Tune Up (Promotional Downsell)

30%

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Keep your Tier1 Support desk in place, and Saburi TLC as

add-on

Fast-Track: Commit, Plan, Design and Launch within 2 weeks

Dedicated phone numbers allocated for PTS (Premium Tech

Support), and published with messaging, as follows:

– Partner website (home and support pages)

– Software download / installation page

– Software un-installation page

– Software page while running diagnostic scans

– Payment confirmation page for software activation calls

– Email blast campaigns for registered software users to

get a free diagnosis & upgrade to PTS services

– In footer of any correspondence sent by customer

support / billing team

– Welcome email with Live Expert assistance TFN

published for every customer who purchases the software

Saburi TLC program enables a virtual one-stop-shop for

customers’ needs (tech support, billing and customer

service issues…all in one center!)

Easy to Engage, Market & Manage

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Consumers

Saburi TLC’s Infrastructure Ecosystem includes:

Phone | Chat | Email

Remote Support

Office 365

Our Platform, Partners & Process

Small Businesses

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Fully FTC compliant and PCI DSS certified

Saburi TLC delivers industry-leading ROI (verified across several partners)

Create new revenue streams via remote tech support services - which your

customers are buying elsewhere, already!

Offset CPA / SEM expenses significantly

Reduce product returns due to ‘false positives’

Increase customer touch points for higher retention

English & French (Japanese coming by late 2015)

Responsive, on-demand service that’s fast and effective!

Subscriptions support 1 or 3 PC’s = “Digital Insurance” for PC’s

Plan covers connected devices: printers, MP3’s, etc.

Engineers paid to service customers, NOT to get off the phone

Saburi TLC advises on future purchases and/or upgrades

Focused QA supported by Money Back Guarantee

Upper-band industry sales conversion rates

Why Partner with Saburi TLC?

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For further information, please contact:

Anuj Jain, MD and President

[email protected]

www.SaburiSaburi TLC.com

Give your customers some Saburi TLC!

Saburi TLC thanks you for your interest!