Ryan Resume

Ryan A Chavez 6 Tierra Plano Rancho Santa Margarita, California, 92688 United States (949)370-0778 [email protected] PROFESSIONAL EXPERIENCE Starbucks Coffee Company Lake Forest, California United States As a company Starbucks' mission is to inspire and nurture the human spirit- one person, one cup and one neighborhood at a time. I strive to consistently provide a positive experience that encourages customers to return, as well as providing a rewarding and enriching environment for our partners. Store Manager Aug 2014 - Present Brought store 580 out of negative comp sales to over 10% comps. Formal mentor to 5 newly hired and promoted store managers Certified Manager Trainer Recipient of the Mission Statement Award. Developed and promoted 6 baristas to shift supervisor, all have remained with the company. Currently training and developing two assistant store managers. Opened new drive thru store in Lake Forest CA Drive thru expertise, our store leads the district in peak TSDs week over week. Have held Promotional, Coffee, GLS and Partner Development district lead roles. Improved drive thru window times from 57 seconds to 46 seconds Monday – Sunday 7am – 11am. Successfully implemented an adjustable weekly food ordering guide based on sales trends. This has contributed to our raise in food UPH (47.8 Q3 FY14), while controlling total food waste (7.4% Q3). Our store was singled out as one of the best food waste to UPH growth balances, in the company. Assistant Manager Sept 2013 – Aug 2014 1 st Drive-thru certified in our area. Proficient in GLS scheduling and forecasting as well as IMS ordering and reporting. Understands business measures. Able to explain and communicate indicators and reasons behind the numbers (P&L, Decision Center) Understands and utilizes the problem solving meathod. Trained in Situational Leadership and the use of the change pyramid Shift Supervisor Mar 2009 – Sept 2013 Promoted 6 months after hire Pursued and became a Coffee Master Transferred to many different locations (13 stores) including out of state and have always established and maintained a healthy working relationship with my co-workers and management. Barista Mar 2003 – Sep 2003 Customer comes first attitude Devotion to learning every aspect of the job EDUCATION SADDLEBACK COLLEGE Mission Viejo, California United States. Associates Degree in General Studies CAL STATE FULLERTON Fullerton, California United States Bachelors in Business Management Candidate, Oct 2014 o Currently completed 70 units ADDITIONAL SKILLS Skilled in Microsoft Office Proficient in Windows and Mac OS Fast typist (WPM: 70)

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Ryan A Chavez 6 Tierra Plano

Rancho Santa Margarita, California, 92688 United States

(949)370-0778

[email protected]

PROFESSIONAL EXPERIENCE

Starbucks Coffee Company Lake Forest, California United States As a company Starbucks' mission is to inspire and nurture the human spirit- one person, one cup and one neighborhood at a time. I strive to consistently provide a positive experience that encourages customers to return, as well as providing a rewarding and enriching environment for our partners. Store Manager Aug 2014 - Present Brought store 580 out of negative comp sales to over 10% comps. Formal mentor to 5 newly hired and promoted store managers Certified Manager Trainer Recipient of the Mission Statement Award. Developed and promoted 6 baristas to shift supervisor, all have remained with the company. Currently training and developing two assistant store managers. Opened new drive thru store in Lake Forest CA

Drive thru expertise, our store leads the district in peak TSDs week over week.

Have held Promotional, Coffee, GLS and Partner Development district lead roles.

Improved drive thru window times from 57 seconds to 46 seconds Monday – Sunday 7am – 11am. Successfully implemented an adjustable weekly food ordering guide based on sales trends. This has contributed to our

raise in food UPH (47.8 Q3 FY14), while controlling total food waste (7.4% Q3). Our store was singled out as one of the best food waste to UPH growth balances, in the company.

Assistant Manager Sept 2013 – Aug 2014 1st Drive-thru certified in our area. Proficient in GLS scheduling and forecasting as well as IMS ordering and reporting.

Understands business measures. Able to explain and communicate indicators and reasons behind the numbers (P&L,

Decision Center)

Understands and utilizes the problem solving meathod.

Trained in Situational Leadership and the use of the change pyramid

Shift Supervisor Mar 2009 – Sept 2013

Promoted 6 months after hire

Pursued and became a Coffee Master

Transferred to many different locations (13 stores) including out of state and have always established and maintained a

healthy working relationship with my co-workers and management.

Barista Mar 2003 – Sep 2003

Customer comes first attitude

Devotion to learning every aspect of the job