Rural pre conf slides 2010

NLADA Rural Pre-Conference NLADA Rural Pre-Conference

TechnologyTechnology

AndAnd

Rural Delivery Rural Delivery

LiveHelpLiveHelp

Video ConferencingVideo Conferencing

• Use Partnerships Use Partnerships to enhance/enable to enhance/enable Video Video

ConferencingConferencing • MT, ME, MO, OH MT, ME, MO, OH

Video TutorialsVideo Tutorials

Video tutorials to Video tutorials to help visitors find help visitors find information on information on your websiteyour website

OhioOhio’’s Court s Court Tour Videos Tour Videos provide quick provide quick information and information and resourcesresources

Expanding Access with Online Intake: Expanding Access with Online Intake: Legal Aid of Western OhioLegal Aid of Western Ohio

Walk-inWalk-in

HotlineHotline

Web-basedWeb-based

Advantages of Online IntakeAdvantages of Online Intake

Online Intake is available 24/7, from any location Online Intake is available 24/7, from any location with Internet access; increased access for rural clientswith Internet access; increased access for rural clients

Provides potential clients with a way to contact legal Provides potential clients with a way to contact legal services outside of regular business hours; thus, services outside of regular business hours; thus, potentially reducing the amount of call traffic (and potentially reducing the amount of call traffic (and waits on hold).waits on hold).

Online Intake is projected to shorten the intake Online Intake is projected to shorten the intake process by an estimated 15-20 minutes per client.process by an estimated 15-20 minutes per client.

Legal Meetings - Legal Meetings - http://lsntap.org/aboutlegalmeetingshttp://lsntap.org/aboutlegalmeetings

LegalMeetings – Online Meetings LegalMeetings – Online Meetings

Negotiated substantially discounted contract for Negotiated substantially discounted contract for Citrix’s GoToMeetingCitrix’s GoToMeeting

Over 100 legal aid programs use LegalMeetings Over 100 legal aid programs use LegalMeetings online conferencingonline conferencing

They reported a return on investment of $10,000 They reported a return on investment of $10,000 per licenseper license

Last year they held over 5,000 virtual meetingsLast year they held over 5,000 virtual meetings LSNTAP manages the project, which is LSNTAP manages the project, which is

projected to become self-sustaining in 2010projected to become self-sustaining in 2010

Wireless BroadbandWireless Broadband Provides high-speed wireless internet access Provides high-speed wireless internet access

via mobile data networks – also called Mobile via mobile data networks – also called Mobile BroadbandBroadband

Aircards, MiFi (mini-wifi network devices), Aircards, MiFi (mini-wifi network devices), Smartphones, iPad, other tabletsSmartphones, iPad, other tablets

AT&T, Clearwire, Cricket, Sprint, T-Mobile AT&T, Clearwire, Cricket, Sprint, T-Mobile Verizon – all offer wireless broadband optionsVerizon – all offer wireless broadband options

Wireless BroadbandWireless Broadband

Sprint Mobile Broadband Card Sprint Mobile Broadband Card 4G speed, unlimited access, at reduced, General Services 4G speed, unlimited access, at reduced, General Services

Administration (GSA) level pricing ($42.99/month) for Administration (GSA) level pricing ($42.99/month) for LSC-funded programs (non-LSC programs may purchase LSC-funded programs (non-LSC programs may purchase at special rates through http://mictatech.org)at special rates through http://mictatech.org)

Free broadband device and $100 service creditFree broadband device and $100 service credit Zachary Shields, Public Sector Account Manager, 216-Zachary Shields, Public Sector Account Manager, 216-

273-3462 / [email protected] / [email protected] Jon Farmerie, Public Sector Account Executive, 440-308-Jon Farmerie, Public Sector Account Executive, 440-308-

9787 / [email protected] / [email protected] http://lsntap.org/SprintBroadband_2010http://lsntap.org/SprintBroadband_2010

Librarian training Librarian training and support and support websitewebsite

Online legal Online legal resources training resources training curriculumcurriculum

Palm cards for Palm cards for referrals to legal referrals to legal agencies agencies

TexasLawHelp.orTexasLawHelp.org brochures and g brochures and posters posters

Librarian Initiatives

NLADA SessionsNLADA Sessions Prioritizing Technology Investments and Measuring Impact on Client Prioritizing Technology Investments and Measuring Impact on Client

ServicesServices Thursday, 1:45-3:15 p.m.Thursday, 1:45-3:15 p.m.

““Lights, Camera, Action!” Delivering Legal Information through Lights, Camera, Action!” Delivering Legal Information through Multimedia ContentMultimedia Content

Thursday, 3:30-5:00 p.m.Thursday, 3:30-5:00 p.m. NLADA Technology Section MeetingNLADA Technology Section Meeting

Thursday, 5:30 p.m.Thursday, 5:30 p.m. E-Filing SessionE-Filing Session

Friday, 8:30-10:00 a.m.Friday, 8:30-10:00 a.m. A2J Author, Online Intake and Case ManagementA2J Author, Online Intake and Case Management

Friday, 8:30-10:00 a.m.Friday, 8:30-10:00 a.m. Public Libraries: A New Partner for Access to JusticePublic Libraries: A New Partner for Access to Justice

Friday, 10:15-11:45 a.m.Friday, 10:15-11:45 a.m.

Georgia Legal Services ProgramGeorgia Legal Services Program

Free or low-cost, currently available and Free or low-cost, currently available and "off-the-shelf" interactive technology "off-the-shelf" interactive technology approaches supportive of pro bono 3Rs, approaches supportive of pro bono 3Rs, remote intake and outreach effortsremote intake and outreach efforts

Lab experimentsLab experiments Court-based program partnershipsCourt-based program partnerships


Internet-based CMSInternet-based CMS Mobile law unitsMobile law units Client and advocate podcast contentClient and advocate podcast content LiveHelp real-time chatLiveHelp real-time chat Remote access and support via webcam and Remote access and support via webcam and

communication softwarecommunication software Virtual Offices and MeetingsVirtual Offices and Meetings Online documents and document assemblyOnline documents and document assembly Wikis for advocate support on the go Wikis for advocate support on the go

SAMPLE PROJECTSSAMPLE PROJECTS

Pilot Projects with the Courts- Law Info Pilot Projects with the Courts- Law Info Centers – Dougherty, Appalachian and Centers – Dougherty, Appalachian and Chattahoochee CircuitsChattahoochee Circuits GLSP Laptop Project (Lessons for GLSP Laptop Project (Lessons for Disaster Mobile Law Units!)Disaster Mobile Law Units!) Podcasts for Client Legal Information and Podcasts for Client Legal Information and Staff Training and UpdatesStaff Training and UpdatesMicrosoft Live Communications ServerMicrosoft Live Communications Server

MAIN WEBSITESMAIN WEBSITES

WWW.LEGALAID-WWW.LEGALAID-GA.ORGGA.ORG Self-help and Self-help and

information websiteinformation website

WWW.GEORGIAADVOCAWWW.GEORGIAADVOCA

TES.ORG/GLSPTES.ORG/GLSP Staff intranetStaff intranet

WWW.GEORGIAADVOCAWWW.GEORGIAADVOCATES.ORG/GAMLAPTES.ORG/GAMLAP MIL/VETSMIL/VETS

WWW.GEORGIAADVOCAWWW.GEORGIAADVOCA

TES.ORG/GOJCTES.ORG/GOJC GLSP Volunteer SupportGLSP Volunteer Support

Montana Legal Services AssociationMontana Legal Services Association

Serve extremely large sparsely populated Serve extremely large sparsely populated geographic areageographic area 145,000+ square miles145,000+ square miles Distance across state is app. 600 miles or the same Distance across state is app. 600 miles or the same

distance as Indianapolis, IN to Washington, DCdistance as Indianapolis, IN to Washington, DC Total population is app. 950,000Total population is app. 950,000 6.2 persons per square mile6.2 persons per square mile app. 12 cows per square mileapp. 12 cows per square mile

MLSA and Video ConferencingMLSA and Video Conferencing

MLSA received a TIG grant in 2001 to partner MLSA received a TIG grant in 2001 to partner with the Montana Supreme Court Administrator’s with the Montana Supreme Court Administrator’s office to put a direct video conferencing office to put a direct video conferencing connection between MLSA’s office in Missoula connection between MLSA’s office in Missoula and the District Court in Miles City, MT (461 and the District Court in Miles City, MT (461 miles apart)miles apart)

At that time, MLSA not able to provide services At that time, MLSA not able to provide services in Miles City – Closest MLSA office is 145 miles in Miles City – Closest MLSA office is 145 miles away.away.

Video Conferencing PartnershipVideo Conferencing Partnership

Now, MLSA partners with the Montana Now, MLSA partners with the Montana Supreme Court to use their equipment.Supreme Court to use their equipment.

37 equipment sites in District Courts in 37 equipment sites in District Courts in Montana cover most of the State (30 of 56 Montana cover most of the State (30 of 56 counties), including most District Courts, adult counties), including most District Courts, adult and youth detention facilities, state prison, and youth detention facilities, state prison, state hospital, the University of Montana Law state hospital, the University of Montana Law School, the Montana Supreme Court, and the School, the Montana Supreme Court, and the Office of the Court AdministratorOffice of the Court Administrator..

Montana Court Video SitesMontana Court Video Sites

Montana LiveHelp…what’s Montana LiveHelp…what’s new?new?

Supports additional websitesSupports additional websites LiveHelp button provides information to potential LiveHelp button provides information to potential

AmeriCorps members and community partnersAmeriCorps members and community partners

Key component of Self-Help Remote Workstation Key component of Self-Help Remote Workstation KiosksKiosks Enables MLSA to provide legal resources to Enables MLSA to provide legal resources to

community members outside of business hourscommunity members outside of business hours

Support AmeriCorps WebsitesSupport AmeriCorps Websites

Self-Help Kiosks and LiveHelp Self-Help Kiosks and LiveHelp

Where the buttons take you….Where the buttons take you….


The Laptop ProjectThe Laptop Project Usage and evaluationUsage and evaluation Office-on-the-goOffice-on-the-go Remote intakeRemote intake Court and Admin advocacy supportCourt and Admin advocacy support Tie-in to VOIP (laptop becomes phone and calls Tie-in to VOIP (laptop becomes phone and calls

follow advocate)follow advocate)

Share docs / Share statusShare docs / Share status Instant Conferencing/Videoconferencing with Instant Conferencing/Videoconferencing with

multiple participantsmultiple participants Send e-mail meeting link to non-program staffSend e-mail meeting link to non-program staff Instant message (secure)Instant message (secure) Create GroupsCreate Groups VoiceVoice Outlook Exchange tie-in optionOutlook Exchange tie-in option

ADD REMOTE SUPPORT, MESSAGING AND LIVE MEETING

Share docsShare docs Share statusShare status Instant Conferencing/Videoconferencing with Instant Conferencing/Videoconferencing with

multiple participantsmultiple participants Send e-mail meeting link to non-program staffSend e-mail meeting link to non-program staff Instant message (secure)Instant message (secure) Create GroupsCreate Groups Outlook Exchange tie-in optionOutlook Exchange tie-in option

GLSP Technology 2010GLSP Technology 2010

Pro Bono Coordinators Meet Online …Pro Bono Coordinators Meet Online …

Pro Bono TechPro Bono Tech

Microsoft Live Communications ServerMicrosoft Live Communications Server Reduce travel for pro bono meetingsReduce travel for pro bono meetings Enlist partner agencies to host a webcam for Enlist partner agencies to host a webcam for

remote pro bono intakeremote pro bono intake Interview clients or prepare clients for hearing Interview clients or prepare clients for hearing

from remote site or another GLSP office.from remote site or another GLSP office. Meet online with volunteersMeet online with volunteers

Document Assembly for VolsDocument Assembly for Vols

HotDocs– Document HotDocs– Document assemblyassembly

Online interviews that Online interviews that produce completed produce completed documentsdocuments

Pleadings, letters, Pleadings, letters, applicationsapplications

Outreach/intake supportOutreach/intake support

GEORGIAADVOCATES.ORGGEORGIAADVOCATES.ORGContent Integrated w/ CMSContent Integrated w/ CMS

NEW NEW Case Management Case Management

IntegrationIntegration– “XML”– “XML” Integration of data Integration of data

and resources and resources between statewide between statewide client and advocate client and advocate websites and case websites and case management management systemsystem

““One-Web” ApproachOne-Web” Approach Adds value to intake Adds value to intake

processprocess

Pro Bono ContentPro Bono Content

PodcastingPodcasting Court partnership- remote access to infoCourt partnership- remote access to info Open source softwareOpen source software Cost of project – mostly FREE!Cost of project – mostly FREE! Need a server to host the audio filesNeed a server to host the audio files Spoken brochures; “How –to”; record in other Spoken brochures; “How –to”; record in other

languageslanguages Volunteer training and Vol opportunityVolunteer training and Vol opportunity


LIVEHELP --Live Chat and Co-BrowsingLIVEHELP --Live Chat and Co-Browsing Current Use:Current Use:

Provides virtual, live assistance for web site visitorsProvides virtual, live assistance for web site visitors Provides chat with Pro Bono Coordinators about website Provides chat with Pro Bono Coordinators about website

resources, calendar and volunteer opportunitiesresources, calendar and volunteer opportunities Points Vols to the resources they are looking for with live Points Vols to the resources they are looking for with live

linkslinks Chat discussions for pro bono practice and policy questionsChat discussions for pro bono practice and policy questions


WikisWikis Create wikis for remote intake or outreachCreate wikis for remote intake or outreach

Substantive law areasSubstantive law areas Intake questionsIntake questions Resources for volunteers and/or intake staffResources for volunteers and/or intake staff Program policies and proceduresProgram policies and procedures Create shortcut to wikis on laptop desktopCreate shortcut to wikis on laptop desktop Special pro bono projects wikis- ex. Disaster law for Special pro bono projects wikis- ex. Disaster law for

volunteers OR law student projects managementvolunteers OR law student projects management

ResourcesResources

NTAP – www.lsntap.orgNTAP – www.lsntap.org TechSoup – www.techsoup.orgTechSoup – www.techsoup.org NTEN – www.nten.orgNTEN – www.nten.org LSC LSC

LRI: http://www.lri.lsc.gov/LRI: http://www.lri.lsc.gov/ TIG: http://tig.lsc.gov/TIG: http://tig.lsc.gov/

Technola - http://www.techno.la/Technola - http://www.techno.la/

JANE RIBADENEYRAJANE RIBADENEYRA

LSC Office of LSC Office of

Program PerformanceProgram Performance

[email protected] [email protected]

MIKE MONAHANMIKE MONAHAN

State Bar of GAState Bar of GA

Pro Bono Project / GLSPPro Bono Project / GLSP

[email protected]@gabar.org

MICHELLE HAUERMICHELLE HAUER

Montana Legal Montana Legal

Services AssociationServices Association

[email protected] [email protected]

Rural pre conf slides 2010

Technology

Transcript of Rural pre conf slides 2010