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Book ReviewBook Review
Working with EmotionalWorking with EmotionalIntelligenceIntelligence
Daniel Daniel GolemanGoleman, 1998, 1998Bantam BooksBantam Books
ISBN 0-553-84023-1ISBN 0-553-84023-1
Gestion des Ressources Humaines MBA HEC Lausanne
By Rui Nunes
OutlineOutline
Who is this guy? The book.Who is this guy? The book.
What is emotional intelligence?What is emotional intelligence?
The brain circuitryThe brain circuitry
Why is it important?Why is it important?
Assessing emotionalAssessing emotionalintelligenceintelligence
How to improve?How to improve?
Training guidelinesTraining guidelines
Who is this guy? The bookWho is this guy? The book
Daniel Daniel Goleman Goleman (the guy)(the guy)
–– U.S. psychologist, writer in the U.S. psychologist, writer in the NYTimesNYTimes, published in, published in1995 a book called 1995 a book called ““Emotional IntelligenceEmotional Intelligence””
–– Founder of Founder of ““The consortium for research in emotionalThe consortium for research in emotionalintelligence in organisationsintelligence in organisations””http://www.eiconsortium.org/http://www.eiconsortium.org/
Working with emotional intelligenceWorking with emotional intelligence (the book)(the book)
–– Makes the case that EI is more important for work inMakes the case that EI is more important for work inorganisations that IQ or technical skillsorganisations that IQ or technical skills
Other booksOther books–– 2002 2002 –– Primal Leadership: Realizing the Power of Emotional Intelligence Primal Leadership: Realizing the Power of Emotional Intelligence–– 2003 2003 –– Destructive Emotions: How Can We Overcome Them. Destructive Emotions: How Can We Overcome Them.
What Is Emotional Intelligence?What Is Emotional Intelligence?
““Capacity for recognizing our own feelingsCapacity for recognizing our own feelingsand those of others, for motivatingand those of others, for motivatingourselves, and for managing emotions wellourselves, and for managing emotions wellin ourselves and in our relationshipsin ourselves and in our relationships””
Emotional intelligence vs. IntellectualEmotional intelligence vs. Intellectualintelligence and technical skillsintelligence and technical skills
The brain circuitryThe brain circuitry Inner brain - the amygdalaInner brain - the amygdala
triggers pre-programmedtriggers pre-programmed““primitiveprimitive”” impulsive impulsiveactionsactions
The prefrontal area inhibitsThe prefrontal area inhibitsthe action of the amygdalathe action of the amygdala self-regulationself-regulation
When it doesnWhen it doesn’’t the persont the person““explodesexplodes”” in emotional in emotionalreactionreaction
The emotion impedes theThe emotion impedes therational brain to functionrational brain to functionproperlyproperly
Why is is important?Why is is important?
Another One Bites the DustAnother One Bites the DustThe 3-million dollar amygdala hijackThe 3-million dollar amygdala hijack
Why is this important?Why is this important?
Other emotional responses can be:Other emotional responses can be:–– Inability to make a presentation in front of anInability to make a presentation in front of an
audience (overwhelmed by the emotion)audience (overwhelmed by the emotion)–– Exploding violently at a colleague/boss/clientExploding violently at a colleague/boss/client
for something that was said or donefor something that was said or done–– Loosing control in an examLoosing control in an exam
The author argues that The author argues that ““star performersstar performers””have a high level of self awareness andhave a high level of self awareness andcontrol well their emotionscontrol well their emotions
Assessing Emotional IntelligenceAssessing Emotional Intelligence
Basic Personal and Social competenciesBasic Personal and Social competencies–– Personal Competence Personal Competence handling oneselfhandling oneself
»» Self-awarenessSelf-awareness
»» Self-regulationSelf-regulation
»» MotivationMotivation
–– Social Competence Social Competence handling onehandling one’’s relationshipss relationships
»» EmpathyEmpathy
»» Social SkillsSocial Skills
How to improveHow to improve
The author claims that these skills can all beThe author claims that these skills can all beworked onworked on
Not like IQ, people can improve their EI byNot like IQ, people can improve their EI byreceiving feedback and practisereceiving feedback and practise
The capability to acquire EI skillsThe capability to acquire EI skillsapparently increases with ageapparently increases with age
The author makes the case that andThe author makes the case that andEmotionally competent worker is moreEmotionally competent worker is moreproductive and effectiveproductive and effective
Training GuidelinesTraining Guidelines
1.1. Assess the jobAssess the job2.2. Assess the individualAssess the individual3.3. Deliver assessmentsDeliver assessments
with carewith care4.4. Gauge readinessGauge readiness5.5. MotivateMotivate6.6. Make change self-Make change self-
directeddirected7.7. Focus on clear,Focus on clear,
manageable goalsmanageable goals8.8. Prevent relapsePrevent relapse
9.9. Give performanceGive performancefeedbackfeedback
10.10. Encourage practiceEncourage practice
11.11. Arrange supportArrange support
12.12. Provide modelsProvide models
13.13. EncourageEncourage
14.14. Reinforce changeReinforce change
15.15. EvaluateEvaluate
SummarySummary
Delivers a simple concept in a persuasive wayDelivers a simple concept in a persuasive way D.D. Goleman Goleman is not the originator of the concept is not the originator of the concept
but comes across as a communicator to the layman.but comes across as a communicator to the layman.Extensive references presentedExtensive references presented
Very systematic. Presents the basic concepts inVery systematic. Presents the basic concepts intables 1 & 2 and then develops each pointtables 1 & 2 and then develops each point
Using many stories and anecdotes, probably notUsing many stories and anecdotes, probably notenough from a scientific viewpoint, but then againenough from a scientific viewpoint, but then againthis is not the objective of this bookthis is not the objective of this book
Too long for its purpose ( >400 pages)Too long for its purpose ( >400 pages)